Should have read reviews first!
ordered 3 stools from Milano Republic. Below is the chair ordered on the website and below is the chair I recieved. Different design to the one shown on the website.
Used their text message system to get in contact with them - whoever was responding did not seem to read the messages as she did not actually understand the issue and was asking me to send photos I had already sent and she had responded to.
Called the office phone number and got the warehouse. I was told I’d have to keep calling until I got the office number. Spoke to someone at ...the warehouse eventually and they did not read the email properly or respond appropriately. In response to this issue I was called a week and a half later. They told me it was my mistake!!! Which is confusing because when my husband spoke to them on the phone about the issue, the warehouse manager said there was an issue with the website. They did not apologise and blamed their tech issue on me. Disappointing and disrespectful conversation from contact at head office!!
- Online Store
I am very pleased to say that Milano Republic was very decent in refunding my money on a recent purchase i made, especially given the issue was a matter of perception. The colour of the items were not what i expected, and, as such they very graciously allowed me to return them. Thank you.
Questions & Answers
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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