Reviewer Photos & Videos
Good products good service
Good quality exactly what was ordered was sent with protective packaging so it didn't damage. Would purchase from here again.
Good fast service but chair is uncomfortable
Made purchase online. Delivery was super quick but unfortunately chair needs thicker cushion with Velcro to keep it in place. Looks good but pretty uncomfortable.
- Online Store
Beautiful Rugs ...
I purchased a round rug for the dining area, as well as a rectangular shape for the lounge. Quality for the price was exceptional. Color true to online. I wanted a Persian/modern mix and the design delivered that. Would also suit antique/vintage decor. Subtle color. Delivery was right on time. Highly recommended.
- Online Store
Great product! Great service!
Purchased online, very easy process, happy with the products. Excellent customer service. Would definitely use them again and recommend to others.
Perfect furniture and can’t live without that.
I have purchased furniture from Milano Republic many times and always perfect. Always so good and their customer service just perfect. Would recommend them anytime.
The icing on the cake for our new kitchen
We searched many styles of stools (in person and online) for our new kitchen, and found ours at Milano Republic. The pre-sale phone assistance, (we are from regional NSW), the speed of dispatch and the care taken with after sales service with the couriers was first rate. When the chairs arrived on 22 December I rang to thank Barbara for her care, patience and interest in the product. I fully recommend Milano Republic for a comfortable experience, accessability and great products.
- Online Store
Thank you Brano
I searched far and wide for this product and could not seem to find this particular colour anywhere. I was willing to have it shipped internationally if this was at all an option for me. First, I didn't think this item was available in the colour I wanted anywhere in Australia, I had already queried companies on end. I was told it was possible to get this in Gold from Milano Republic and anticipated it would arrive in April. Brano was extremely patient with my questions, consistently emailed and rang several times to follow up my queries, handl...ed my payment errors and followed up with me. Another staff member also returned my email with a call to ensure she cancelled the incorrect order mistakenly made. With several mess ups and emails going back and forth, all the staff were extremely helpful, kind and so patient (I would have hated myself if I were in their shoes) :) Finally, in one of Brano's final follow up calls, he also confirmed good news that he managed to get an earlier shipment and that the item would arrive before Christmas - they surely did and they look amazing! - In fact, it had arrived before any other company has delivered my purchases at the same time. No regrets, I am so thankful for all the help given and would recommend Milano Republic furniture to anyone.
Everything we hoped for - transformed the room.
We purchased online; a new experience for us. Despite quite a long wait for arrival from overseas we found the staff friendly and reassuring and at last with our Tulip dining table delivered, assembled and in place we are thrilled with it - it lightens and modernizes our dining area and is exactly what we wanted. Top marks to Milano Republic
- Online Store
A1 Customer Service
I found the stools I was looking for on the Milano Republic site and started ordering online. But I had a question so sent an email through 'contact us' as it was the weekend.
They called me to answer my question so I placed a phone order...
Less than a week later I have my stools and they're perfect! Apart from a glitch with the local transport agent (I'm in regional NSW) the customer service was excellent. I highly recommend Milano Republic.
5 star experience
I came across Milanon Republic online and thank heavens I did. We are thrilled with our outdoor chairs, the ease of putting them together, comfort and the great customer service and delivery. Will recommend them to friends and family and use them again if needed.
Customer service is terrible
After purchasing a marble table and having delivery arranged. I had to chase them many times (5 times in one day in fact) only for them to never call me back. They blame the courier service for lack of communication but their courier service have been very helpful. I can not understand why it is so hard to help the customer with the delivery of their furniture - furniture didn't even come with instructions. I wish I purchased this elsewhere. I will never be buying from this group again. Ever. Appalling service.
- Online Store
Zero customer service
Placed an order more than 3 weeks ago. Have called chasing it 3 times and each time I have been told it has to come from a different warehouse and it will be sent the next week. Said they would call me back to let me know why it wasn't sent but they didn't bother to call back. This is the worst company I have ever dealt with!! I recommend you purchase from someone else.
Cross back chairs
My initial contact and subsequent order with Milano Republic was very good. However one of 8 chairs arrived broken. It took some time for this to be replaced. However it was over Christmas so I accepted that there was a delay. The replacement chair was used for the first time and completely snapped in half. Two emails have been sent with no response. I had thought I would just reorder another chair, even though the broken one should be replaced, but as I have had no response, will be going elsewhere.
I purchased a gorgeous wooden mushroom stool online and received the product three days later. Service was amazing with a courtesy call 24 hours prior to confirm delivery, a great shopping experience,!!
Over the moon with Milano Republic
From the minute I ordered it, to it arriving I was kept informed, no delays,very professional & even better quality than I expected, not forgetting it was less expensive than anywhere else & the delivery was substantially less than most.
ORDER NOT RECEIVED & BAD CUSTOMER SERVICE
I have read such great reviews about this place which is what inspired me to order a bed headboard from them 2 months ago. I attempted to order it online but the website wasn't working so I called them up instead. The lady whom I spoke with took my order, credit card details and stated that the ETA was the end of August. After waiting patiently for 2 months, I called them up and they said that it would take an additional month as it did not make shipment on time. Essentially I had to wait 3 months for it to arrive. I spoke with the manager who ...said that I had only ordered it a month ago (even though my invoice states payment was made exactly 2 months ago) and he was extremely defensive over the phone saying that I have two options - I either WAIT or CANCEL the order. In a nutshell, I was told to wait 3 months for an order that was promised to arrive in 2 months, I had to chase my own order as they did not have the decency to inform me earlier that my order would be a month late, the manager was dismissive, abrupt and not in any way helpful. I cancelled the order and will never do business with them again.
- Online Store
One happy customer!
I ordered my replica outdoor chairs online. The order was processed very efficiently. I am thrilled with the quality, comfort and design of the chairs. They arrived within days after one small hiccup with the delivery date. I'm a very happy customer!
A great buying experience
We purchased 2 Premium Replica Eileen Gray Side table-Stainless Steel or Polished Steel on-line.to be installed in our new place alongside our new lounge suite. They are ideally suited for a living area with limited space and provide the versatility to enable them to display ornaments or to be used for the odd snack and cup of coffee in front of the TV.
It was a simple process to select what we wanted from the online catalogue and delivery was within a week.
- Online Store
Love my new dining chairs, they look so classy.
Shopping online was very smooth and delivery very prompt with great service.
Brilliant customer service!
I purchased dining chairs and bar stools online and the whole process was extremely easy. Freight was reasonable and delivery was prompt. The most outstanding thing for me though (besides the beautiful product) was the excellent customer service I received. Great communication and quick responses. I would definitely order again from Milano Republic.
Great Service, Great Product
Purchasing on line was so easy, even with a little misunderstanding receiving my goods ( my error), the customer service was fantastic. Totally recommend purchasing with Milano Republic!!
Excellent chairs excellent service.
Easy Peazy to order , here to regional Nsw in 2 days, very reasonable freight, excellent quality chairs .. will reorder
- Online Store
Best one I found
I love the Eames replica office chair I purchased, I tried a few out before buying this one online and it was the best of all three. Arriving already partially assembled, it was easy for me to put together, and I love the stylish design. Above all else, I was really impressed by the customer service. Marilyn especially was incredibly helpful with any questions or concerns I had.
Great products & service
I purchased a coffee table and a number of other accessory items from the online store. They were good quality items and arrived quickly. The staff were friendly when i had questions or wanted more details on a feature. Definitely will purchase again in future.
6 great dining chairs - just right
made purchase via recommendation of another furniture outlet. Great crossback chairs; good price, good service, which was tested by 1 chair damaged in transit - easily & rapidly replaced. Special thanks to Rosa
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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