Reviewer Photos & Videos
If I had option to put no star that would be my choice.... pls don’t fall for nice photos on website... I had to wait more than 6 months for my sofas order to be delivered and they are not that good quality. I got sick n tired of following up... they won’t call you .. and they won’t care about customers... and the freight company they are using was also disaster as they kept the sofas in Melbourne for a month and couldn’t deliver and I had to call and hold for half hour and more to get update many times and they still wouldn’t have delivery date.... I was so frustrated and went through terrible experience....
I would never recommend this company to buy furniture.. pls use another company who are professional and care about customer.
- Online Store
Crooks. Go elsewhere.
Within days of placing an order I asked to cancel one item which had not yet been shipped.
The company has kept my money and refused to provide a refund.
I tried in good faith to find alternative products on their website that I could buy with the store credit but most things on the website have very long lead times of 18 weeks.
Given that I will be returning to London in February this is of course absolutely useless, meaning this company has effectively stolen my money - their answer “sorry it’s our policy”!
The aftercare service is poor!! This company will never accept responsibility for faulty goods. Don’t buy from them!! If you do make sure you check everything on the item, stitching on chairs and any scratches
Le Corbusier replica two seater couch with screws missing
Received my full Italian leather le corbusier replica today and have discovered there are a total of eight screws missing in the final assembly. From reading other people‘s reviews I know that this company likes to deduct freight costs and so obviously I’m not gonna be returning the item to Sydney from Brisbane, but will go to Bunnings and buy those screws myself and fit them. Honestly for the $1300 approx I paid I’m extremely disappointed.
Don't believe their delivery dates - 21 weeks and still waiting
I ordered two chairs from Milano Direct in the middle of December 2020. ETA was stated as 10 to 18 weeks. I'm still waiting 21 weeks later.
Milano Direct don't ship from Italy; shipping is from China, and the ETA is for the ship arriving in Sydney port, not unloaded, clear of customs and in their warehouse. This was confirmed to me by their director, but only when I contacted them, again, at 20 weeks, to ask them why I still hadn't been contacted about delivery.
I'm now at 21 weeks. I'm still waiting for confirmation of their ETA. Had I known Milano Republic were going to be at least 11 weeks late from their best delivery date, and I'd still be waiting 5 months after making payment, I'd have gone elsewhere.
- Online Store
Don’t touch this company with a bargepole
I ordered four Hans Wegner replica barstools and paid nearly $200 to have them delivered to Melbourne which was exorbitant. I was disappointed by the finish which looked cheap (the timber looked plastic-y with no grain) and found them unsuitable for my home. When I tried to return them (within the specified 7-14 days) I was told I could only receive a store credit minus nearly $400 for freight both ways. I explained I could accept forgoing cost of freight but wanted a refund as any further purchases would again attract a further $200 delivery -...meaning I would pay $600 delivery costs total for a dubious product. Other companies offer refunds or use discretion in these situations. This was a hugely disappointing and costly experience for a disappointing product and terrible service. You can buy a better quality Hans Wegner stool elsewhere - don’t purchase from Milano Republic.
- Online Store
Please stay away from this company! Worse in Australia! Bad products without service!
I wish I had came across this site before I purchased anything from Milano. If I have read other people's comments, I bet I won't have such bad experience. I bought 3 same stools from Milano, it took me 3 weeks to arrive after I emailed them asking for what had been going on! Also, I am living in apartment, the delivery man only delivered your furniture to front door of your building, meaning I have to carry all 3 big heavy boxes myself!
Secondly, what surprised me was one of the stool delivered to me was with the wrong height as you can see i...
Not what we were told....
The chairs we ordered arrived with chemical spills. How this was even sent for sale is beyond me. No reply when we queried it. Maybe like us, they're hoping this will just go away. Find someone else. Very disappointed.
PROMISED they had two rugs in stock and they did NOT very bad business
I ordered two rugs which i knew were being discontined and asked the sales rep to MAKE SURE they checked there was still some left. She assured me there were three left so i ordered two rugs. I ordered a larger rug in the same style and was then told the smaller rugs were in fact not in stock. I am now left with a larger rug and no smaller rug to match it in my entrance way. Either the sales rep assumed, lied or was just too lazy to actuallly do her job and check
Milano Republic Eames Chair
I bought an Eames Chair replica from Milano Republic. I would call it a Eames lookalike, No one in my family could sit in it for more than a minute. I would not recommend buying this without trying first. The chair shown on their site doesn't look like the one I received. I made my dissatisfaction know to the seller and they offered me a store credit shipping paid by me. The screw in floor protectors are missing so the chair is not useable. Stay away.
Very uncomfortable chair, not true to advertisement on Milano Republic Online Store
We received a Replica Eames Lounge Chair + Ottoman from Milano Republic Online store and found that the backrest of the chair is very upright compared the the online photos advertised on their website. We measured the angle and found that it is 10.5 degrees more upright than what the photo shows. We were concerned and asked if this was a fault with the chair however they responded and said there is nothing wrong with the chair. We then asked for a refund based on the fact that the online photos show a completely different back angle to the chai...r we received. They refused to honor a full refund and instead offered us a store credit but we have to pay for postage to return the chair from Adelaide to NSW. We are now liaising with ACCC for advice. Considering there is another post on Product Review with the same issue made 3 days ago we believe there is a manufacturing issue with the most recent batch of chairs they are currently importing I would personally stay clear from buying this chair.... For the time being anyway, until they sort out the manufacturing issue.
Eames lounge chair torture-chamber.
Recently acquired a premium leather replica Eames armchair from MR online. First the good - looks like a reasonable approximation of the real thing from afar and quality seems ok. Now for the bad- there are a few minor quibbles such as the ottoman not being secured to the base and the stain colour of the plywood shell being far too light however the biggest fault with this product is that it is so damned uncomfortable! After researching this ( http://midcenturycentral.com/the-best-eames-chair-replica/ ) I can only conclude that unlike the reall...y good rip-offs , the Milano Republic Eames lounge chair is constructed with the headrest set too far forward. This forces your head forward and you end up being hunched over in the seat rather than reclining comfortably as you do in the original. I cannot emphasise enough how unpleasant it is to sit in this chair. Other knock-offs used to counter this by offering a recline (or spring) mechanism which although not true to the original, actually improved the ergonomics of the chair. My advice is never buy one of the these from the internet unless you have first visited the showroom, checked the quality and tested the torture-chamber seating position for yourself.
Cheap and Nasty Lounge, Terrible Customer service
Purchase 2 seater wing back lounge, made of linen opened the box so disappointed in the quality, linen has so many pulls and brown marks out of 10 pushing to be a 1. Lovely big dirty hand print on front underside, called straight away sent photos video for $772.00 such a waste of money. Would never buy from again, customer service is a joke, their return email linen natural product has pulls and brown marks?? As a dry cleaner for 20 years I have never seen such poor quality linen, dont even get me started on lumps in the cheap foam. Wish I had...read their reviews before purchasing FUTURE BUYERS PLEASE READ THESE REVIEWS I am 50 years old and have never left a bad review for anything in my life, old school nothing nice to say say nothing at all! but this company sells cheap and nasty at top dollar, once they have your money thats it they wash their hands of you!!! BEWARE!!!
Terrible quality products & service
Wish I had read the reviews before I purchased because from my experience I can confirm all the negative ones are true.
Ended up spending 3 months fighting with them to get my issue sorted. I purchased 3 stools & 1 of the 3 was significantly smaller than the other 2 stools. It looked ridiculous! (All 3 were different sizes to each other but the other 2 were at least minor differences as opposed to the major difference of the third one). When I reported the issue within 15 mins of receiving them, I was told to just appreciate the character of ...it. After multiple emails saying I was unhappy with the stool & wanted a replacement they stopped responding & ignored me. It wasn’t until I made a claim with fair trading that I got a response saying they would replace it. I waited a whole month for it to be sorted & when the replacement finally arrived it had multiple patches of paint missing (both large & small patches). I still to this day cannot fathom how anyone missed seeing it as it was very obvious. I then had to get a second replacement sorted meaning more wasted time waiting for couriers to pick it up & redeliver it. After 5 months of being stood down at work due to COVID I was finally given a return date. As my work schedule is very hectic I requested that the 2 replacement stool be delivered prior to my return to avoid any hassles. I gave them almost 2 weeks notice of this. In the end they said they weren’t able to have it delivered to me in time but were happy to work around my schedule. I gave them several delivery options & they assured me that it would be delivered on time as they had specially booked the service. It never arrived the day it was supposed to & I was told by the courier company that they had never booked the priority service. They then went ahead and rebooked delivery for a day I was working without asking my availability. When I told them I couldn’t accept it that day I was told they were no longer going to help me & it was my issue to sort out with the courier. In the end I had to take a sick day to wait for the delivery (leaving it on my doorstep was not a safe option & I did not have a car big enough to fit the stool in). The 3rd replacement is not much better but after 3 months, 3 different stools & hours upon hours of wasted time with waiting for couriers I’ve given up. The customer service is very poor, the quality of the product is the same & I will definitely not be purchasing from them ever again.
- Online Store
Refused to refund my order - awful customer care
Purchased a chair over the weekend as was getting back pain from current WFH situation. The chair had not shipped by Tuesday evening (which is fine) but was concerned about finances and decided that I really shouldn't have spent any money given COVID and my financial status.
Called the warehouse, they said no problem. Which I thought was great.
I received a call a few hours later from "customer service" informing me that they will not refund me as the "website policy" says it has to be cancelled within 24hrs - but they could give me a store c...redit, which I let them know was absolutely zero help to me. After arguing with them for some time and asking for: a) Some empathy around the situation given it wasn't even shipped yet b) Asking to talk to someone who could in fact make these decisions instead of merely quoting "policies"
Questions & Answers
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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