Reviewer Photos & Videos
- Online Store
Crooks. Go elsewhere.
Within days of placing an order I asked to cancel one item which had not yet been shipped.
The company has kept my money and refused to provide a refund.
I tried in good faith to find alternative products on their website that I could buy with the store credit but most things on the website have very long lead times of 18 weeks.
Given that I will be returning to London in February this is of course absolutely useless, meaning this company has effectively stolen my money - their answer “sorry it’s our policy”!
Le Corbusier replica two seater couch with screws missing
Received my full Italian leather le corbusier replica today and have discovered there are a total of eight screws missing in the final assembly. From reading other people‘s reviews I know that this company likes to deduct freight costs and so obviously I’m not gonna be returning the item to Sydney from Brisbane, but will go to Bunnings and buy those screws myself and fit them. Honestly for the $1300 approx I paid I’m extremely disappointed.
Don't believe their delivery dates - 21 weeks and still waiting
I ordered two chairs from Milano Direct in the middle of December 2020. ETA was stated as 10 to 18 weeks. I'm still waiting 21 weeks later.
Milano Direct don't ship from Italy; shipping is from China, and the ETA is for the ship arriving in Sydney port, not unloaded, clear of customs and in their warehouse. This was confirmed to me by their director, but only when I contacted them, again, at 20 weeks, to ask them why I still hadn't been contacted about delivery.
I'm now at 21 weeks. I'm still waiting for confirmation of their ETA. Had I known Milano Republic were going to be at least 11 weeks late from their best delivery date, and I'd still be waiting 5 months after making payment, I'd have gone elsewhere.
- Online Store
Don’t touch this company with a bargepole
I ordered four Hans Wegner replica barstools and paid nearly $200 to have them delivered to Melbourne which was exorbitant. I was disappointed by the finish which looked cheap (the timber looked plastic-y with no grain) and found them unsuitable for my home. When I tried to return them (within the specified 7-14 days) I was told I could only receive a store credit minus nearly $400 for freight both ways. I explained I could accept forgoing cost of freight but wanted a refund as any further purchases would again attract a further $200 delivery -...meaning I would pay $600 delivery costs total for a dubious product. Other companies offer refunds or use discretion in these situations. This was a hugely disappointing and costly experience for a disappointing product and terrible service. You can buy a better quality Hans Wegner stool elsewhere - don’t purchase from Milano Republic.
- Online Store
Please stay away from this company! Worse in Australia! Bad products without service!
I wish I had came across this site before I purchased anything from Milano. If I have read other people's comments, I bet I won't have such bad experience. I bought 3 same stools from Milano, it took me 3 weeks to arrive after I emailed them asking for what had been going on! Also, I am living in apartment, the delivery man only delivered your furniture to front door of your building, meaning I have to carry all 3 big heavy boxes myself!
Secondly, what surprised me was one of the stool delivered to me was with the wrong height as you can see i...
Not what we were told....
The chairs we ordered arrived with chemical spills. How this was even sent for sale is beyond me. No reply when we queried it. Maybe like us, they're hoping this will just go away. Find someone else. Very disappointed.
Milano Republic Eames Chair
I bought an Eames Chair replica from Milano Republic. I would call it a Eames lookalike, No one in my family could sit in it for more than a minute. I would not recommend buying this without trying first. The chair shown on their site doesn't look like the one I received. I made my dissatisfaction know to the seller and they offered me a store credit shipping paid by me. The screw in floor protectors are missing so the chair is not useable. Stay away.
Eames lounge chair torture-chamber.
Recently acquired a premium leather replica Eames armchair from MR online. First the good - looks like a reasonable approximation of the real thing from afar and quality seems ok. Now for the bad- there are a few minor quibbles such as the ottoman not being secured to the base and the stain colour of the plywood shell being far too light however the biggest fault with this product is that it is so damned uncomfortable! After researching this ( http://midcenturycentral.com/the-best-eames-chair-replica/ ) I can only conclude that unlike the reall...y good rip-offs , the Milano Republic Eames lounge chair is constructed with the headrest set too far forward. This forces your head forward and you end up being hunched over in the seat rather than reclining comfortably as you do in the original. I cannot emphasise enough how unpleasant it is to sit in this chair. Other knock-offs used to counter this by offering a recline (or spring) mechanism which although not true to the original, actually improved the ergonomics of the chair. My advice is never buy one of the these from the internet unless you have first visited the showroom, checked the quality and tested the torture-chamber seating position for yourself.
Cheap and Nasty Lounge, Terrible Customer service
Purchase 2 seater wing back lounge, made of linen opened the box so disappointed in the quality, linen has so many pulls and brown marks out of 10 pushing to be a 1. Lovely big dirty hand print on front underside, called straight away sent photos video for $772.00 such a waste of money. Would never buy from again, customer service is a joke, their return email linen natural product has pulls and brown marks?? As a dry cleaner for 20 years I have never seen such poor quality linen, dont even get me started on lumps in the cheap foam. Wish I had...read their reviews before purchasing FUTURE BUYERS PLEASE READ THESE REVIEWS I am 50 years old and have never left a bad review for anything in my life, old school nothing nice to say say nothing at all! but this company sells cheap and nasty at top dollar, once they have your money thats it they wash their hands of you!!! BEWARE!!!
- Online Store
Refused to refund my order - awful customer care
Purchased a chair over the weekend as was getting back pain from current WFH situation. The chair had not shipped by Tuesday evening (which is fine) but was concerned about finances and decided that I really shouldn't have spent any money given COVID and my financial status.
Called the warehouse, they said no problem. Which I thought was great.
I received a call a few hours later from "customer service" informing me that they will not refund me as the "website policy" says it has to be cancelled within 24hrs - but they could give me a store c...redit, which I let them know was absolutely zero help to me. After arguing with them for some time and asking for: a) Some empathy around the situation given it wasn't even shipped yet b) Asking to talk to someone who could in fact make these decisions instead of merely quoting "policies"
Should have read reviews first!
ordered 3 stools from Milano Republic. Below is the chair ordered on the website and below is the chair I recieved. Different design to the one shown on the website.
Used their text message system to get in contact with them - whoever was responding did not seem to read the messages as she did not actually understand the issue and was asking me to send photos I had already sent and she had responded to.
Called the office phone number and got the warehouse. I was told I’d have to keep calling until I got the office number. Spoke to someone at ...the warehouse eventually and they did not read the email properly or respond appropriately. In response to this issue I was called a week and a half later. They told me it was my mistake!!! Which is confusing because when my husband spoke to them on the phone about the issue, the warehouse manager said there was an issue with the website. They did not apologise and blamed their tech issue on me. Disappointing and disrespectful conversation from contact at head office!!
Very poor quality wishbone replica chairs
Chairs looked great when they arrived but after only a couple of month's light use the seating cord has loosened and now there are gaps in it. It looks terrible.
I tried to post a review on the Milano Republic website but they haven't let it publish - likely because it's not positive.
Not recommended to shop here
Worst customer service, after a month now refund procced
I bought an item 1 of April. In the item when I bought it was in stock. After they said it is out of stock. 2ndly they said they refunded me on 9 of April. Today is 14 of May and the refund still hadn`t proceeded yet. Try to avoid this store if you wouldn`t want any headache
Basically a scam at this point
Purchased an egg chair months ago and had no updates. made several calls and every single time being told that they either werent in the warehouse or not in charge and to email instead. have NEVER received an email reply or given option to cancel order and refund!
DO NOT ORDER FROM THIS COMPANY!!
Poor service, still awaiting a refund! Be careful ordering from this company!
I ordered a product on 16/08 and didn't get notified until 02/09 that they couldn't provide the items as they had none left in stock (despite not saying this on their website). I requested a refund and they sent an email saying it had been refunded on 03/09 but no money was received back in to my account. Staff are rude and for you off. I am still waiting for the refund as at 19/09 despite multiple phone calls to them and them confirming its been processed but can take this long to receive the money back!!?
Would not recommend ordering from this company at all.
Questions & Answers
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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