- Online Store
Crooks. Go elsewhere.
Within days of placing an order I asked to cancel one item which had not yet been shipped.
The company has kept my money and refused to provide a refund.
I tried in good faith to find alternative products on their website that I could buy with the store credit but most things on the website have very long lead times of 18 weeks.
Given that I will be returning to London in February this is of course absolutely useless, meaning this company has effectively stolen my money - their answer “sorry it’s our policy”!
The aftercare service is poor!! This company will never accept responsibility for faulty goods. Don’t buy from them!! If you do make sure you check everything on the item, stitching on chairs and any scratches
Eames lounge chair torture-chamber.
Recently acquired a premium leather replica Eames armchair from MR online. First the good - looks like a reasonable approximation of the real thing from afar and quality seems ok. Now for the bad- there are a few minor quibbles such as the ottoman not being secured to the base and the stain colour of the plywood shell being far too light however the biggest fault with this product is that it is so damned uncomfortable! After researching this ( http://midcenturycentral.com/the-best-eames-chair-replica/ ) I can only conclude that unlike the reall...y good rip-offs , the Milano Republic Eames lounge chair is constructed with the headrest set too far forward. This forces your head forward and you end up being hunched over in the seat rather than reclining comfortably as you do in the original. I cannot emphasise enough how unpleasant it is to sit in this chair. Other knock-offs used to counter this by offering a recline (or spring) mechanism which although not true to the original, actually improved the ergonomics of the chair. My advice is never buy one of the these from the internet unless you have first visited the showroom, checked the quality and tested the torture-chamber seating position for yourself.
- Online Store
Refused to refund my order - awful customer care
Purchased a chair over the weekend as was getting back pain from current WFH situation. The chair had not shipped by Tuesday evening (which is fine) but was concerned about finances and decided that I really shouldn't have spent any money given COVID and my financial status.
Called the warehouse, they said no problem. Which I thought was great.
I received a call a few hours later from "customer service" informing me that they will not refund me as the "website policy" says it has to be cancelled within 24hrs - but they could give me a store c...redit, which I let them know was absolutely zero help to me. After arguing with them for some time and asking for: a) Some empathy around the situation given it wasn't even shipped yet b) Asking to talk to someone who could in fact make these decisions instead of merely quoting "policies"
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dont buy from Milano republic
When it eventually was delivered ... they arrived letting us know on the day ... no notice given ... so we were not at home .... also the furniture is scuffed and untidy ... it is poor quality ...don’t buy from Milano republic
Questions & Answers
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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