Reviewer Photos & Videos
Brano super helpful, great products
Brano was extremely helpful in delivering the products. High quality marble and finishes. Very happy with product quality and they look great!
Perfect in every way
Delighted with the quality of beautiful and well crafted coffee table from Milano Furniture. Far better than any equivalent I have seen. Incredible value. Best of all, the service delivered and speed of delivery were exceptional. Couldn't recommend highly enough.
Eames Replica chair
Placing the order was as easy as ABC.
Communication via email throughout the long wait for the product to get here was exceptional.
The quality of the chair is superb and it was so easy to assemble.
I ordered 6 dining chairs and returned them as I ordered the wrong colour. The process was very easy and the customer service team were great.
Outstanding customer service
When the chairs we bought arrived damaged and in poor shape, Milano were absolutely brilliant. They replaced them quickly and fuss-free. In fact, the customer service is probably the best I've experienced for a long, long time. Seriously impressive. And the new chairs are great too.
Beautiful Hans Wegner Wing Chair and Footstool
Beautiful chair, larger than I expected which was a nice surprise. Super comfortable and looks great with the sheepskin I've added.
Great quality at a fantastic price.
REPLICA WISHBONE CHAIRS
purchased 6 black wishbone chairs from Milano republic, the chairs arrived before their ETA which was great! The company also called to confirm a delivery time prior to delivery, to ensure we were home. Company is very professional and the chairs look fantastic, they are really great quality, very sturdy and do not require any assembly. Highly recommend!
A general review
As a happy customer of Milano, having spent $ 4,077.15 net lately, here is my Statement:
I have been dealing with your company, in particular with Julija, to great satisfaction
Julija went to extremes to find and then organize products I was focussed on.
People with such attention to detail, customer-care and follow up are VERY RARE to find.
Her reliability, care and individual personal care are unmatched.
I wish you, and especially Julija, happy and rewarding continuation of your good business....Business ethics............ a rare find nowadays. Respectfully Heinz
- Online Store
Impressive Replica Quality
I am a designer and have work internationally on many high-end projects where I dealt with the actual original designer-furniture. The replicas you can get from Milano Republic are as close and as good as the originals for fraction of their cost! I have ordered few items from them and none of my guests could notice any difference.
The sales service was very welcoming and patient with my barrage of enquiries. Once satisfied, I ordered online but elected to pick the order from the warehouse myself. Therefore, I cannot comment on the delivery proc...
Perfect product and service
I can't recommend Milano Furniture highly enough. Their website was easy to navigate and our table arrived exactly on schedule. The quality is fantastic and we've very happy with our purchase.
The reviewer stated that an incentive was offered for this review
Great customer service
I purchased a specific chair for a photography shoot. I ordered with what I believed to be enough time for it to be couriered up from the Sydney warehouse to where I am on the Northern Beaches of Sydney (I was advised it would take up to 3 business days so I ordered it 6 business days before my shoot). I don't know what happened with the courier but there was some delay and the day before my shoot it was still at the courier depot. They were useless, and the best they could offer was to 'try to get it to me in the morning before my shoot', whic...h was cutting it way too fine. But the team at Milano really seemed to care about my predicament. Brian, who I think is the manager, put another chair from the warehouse in his car and personally drove 40 minutes to meet me and make sure I had it for my shoot. I don't know which courier company they used, but I recommend if you want something delivered quickly, to organise your own reliable courier when ordering from this company. I cannot fault Milano's customer service or manner though, they are all great humans to deal with, especially Julija and Brian. And the chair was exactly as I ordered.
Excellent service, excellent product
Our experience with Milano Republic is A+, serviced well and professional. We did not go on line but phoned and spoke with a young man called Chris who helped us with ordering an Eames white aniline leather chair and ottoman. We paid with credit card, got a confirmation and a week later the chair was at our place, 550 km north of Sydney. Super comfortable, looks lovely, and worth every penny. And to everyone complaining : this is a copy, people, if you want the real deal, pay 6000 dollars instead of the 1400. Simple as that. PS thank you, Chris, for your excellent service and patience. You went out of your way to send us one in stock, super fast, and in perfect condition.
Great product snd service
I have purchased wishbone chair and received in great order. We are very happy with the product as well as with customer service.
The reviewer stated that an incentive was offered for this review
After reading so many negative reviews, I took a risk and purchased from their Online Store, as they were the only company stocking the product. Had ZERO issues throughout. It was easy to order online, got my tracking number right away and delivery was efficient. The product looks exactly like what was on offer too.
Should have read reviews first!
ordered 3 stools from Milano Republic. Below is the chair ordered on the website and below is the chair I recieved. Different design to the one shown on the website.
Used their text message system to get in contact with them - whoever was responding did not seem to read the messages as she did not actually understand the issue and was asking me to send photos I had already sent and she had responded to.
Called the office phone number and got the warehouse. I was told I’d have to keep calling until I got the office number. Spoke to someone at ...the warehouse eventually and they did not read the email properly or respond appropriately. In response to this issue I was called a week and a half later. They told me it was my mistake!!! Which is confusing because when my husband spoke to them on the phone about the issue, the warehouse manager said there was an issue with the website. They did not apologise and blamed their tech issue on me. Disappointing and disrespectful conversation from contact at head office!!
Questions & Answers
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Mattresses, Office, Outdoor and Sofas||Bedroom, Mattresses, Office, Outdoor and Sofas|
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