Faulty product, repaired once, fault occurred again, refused to provide a refund, I would not buy from this company again.
Terrible Customer Service
Minidisc has been absolutely disgraceful and has caused me humiliation as they have refused to replace my under warranty chord mojo unit claiming that according to their supplier's "judgement" it is an out of warranty repair or replacement an that they haven't seen this issue before. I bought a $800 unit and now they cant replace it or repair it under warranty. DONT buy anything from minidisc guys because your next warranty claim could be knocked back because of their "judgment" and "experience" of seeing those issues.
Ran out of stock and didn't inform me until I contacted them
Ordered headphones 2 Sundays ago. Waited for one whole week but there was no reply or any indication that they were going to deliver, so I emailed them. Turns out they ran out of stock and only could deliver at a much later date and they didn't even inform me. Now i have to wait another week just to get another pair of headphones from them.
- Minidisc Australia
Service is a bit shonky
My second purchase through Minidisc and the service has been outstanding on both occasions. Delivery was prompt and only took a day or so for it to arrive. Follow up service is a nice touch that very few retailers bother with.
Unfortunately only 5 months after my purchase the unit bricked itself. I tried reset etc etc but finally contacted the dealer 28/3/17 who instructed me to return it to them for their techs to look at and sent me a approval for warranty claim. I sent it to them 29/3/17.
On the 5/4/17 I phoned them and w...as told they can't fix it and were going to send me a replacement unit "in the next couple of days" On the 10/4/17 I phoned chasing the replacement and was told that the department responsible hadn't responded to his emails and he would chase it up. I asked it to be prioritized as I wanted to take it away at the Easter break. He rang me later that day and said it will go in the mail tomorrow and I would have it in the next couple of days.
Followup with them!
I recently bough a cowon mp3 player and the service was indeed great - received it with no problems, so why am I giving such a mad mark on the review? I ordered and paid for a cover for it on a Thursday. The following Friday I still hadn't received it. When I contacted them, they told me there was an error and it was forgotten about!! By way of saying sorry, they refunded me the $5 postage. Nice of them to do that, but big deal...they should have refunded me the whole lot! Reading other reviews it seems that forgetting to post things are pretty commonplace with this lot. So please do follow up with them on a daily basis!!!
I've placed several orders with Minidisc Australia and each time the service has ranged from very good to extremely poor. Some orders came promptly while others took weeks. One order was supposed to include a free leather case for an iAudio 9 but was not included. Also the packaging was poor so the product box got all squashed. It took several attempts at contacting them to get the missing case. They promised 3 times that it had been sent but it took many weeks to finally get it.
The ear pads on a set of Audio-technica headphones have complete...
I bought this mp3 player after reading great reviews. However minidisc first sent me a player which wouldn't even turn on. After returning the player, they send me another with terrible battery. Again returned the product with complete packaging. After waiting about 6 weeks, called them and they told me they replaced the battery and send the unint back. Without the packaging - no cables nothing, just the unit badly wrapped. Again the battery was bad, lasted a few hours and that was it. I think they lied. So either the product is bad (which I doubt ater readng many reviews) or minidisc buys broken players... more likely.
Bad sevice, bad products (2nd quality)
Deceptive, dishonest behaviour
Ordered a Cowon mp3 player and paid for an overnight delivery. After waiting for days for the item to arrive, I contacted Mini Disc. They told me it was mailed on the day of contact yet they never provided any parcel tracking details to support their story...
Days later the item had not arrived and I received absolutely no communication from Mini Disc. So I lodged a dispute through PayPal. This is when Mini Disc admitted they never have mailed the item and, on my request, refunded me for the full amount.
Dishonest, deceptive behaviour. Not worth all the hassle and the waste of time. Never again.
Seems great. I suggest looking for a local dealer or someone who cares about customer service post sale because Minidisc don't have that.
Terrible post-sale service. I had to get my Cowon S9 replaced. Took over 7 weeks to go through the process and they didn't even send me the full package (i.e. cable and earphones) that I sent them with the player. I assume that will take another 2 weeks to address.
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