Amazing. Fantastic customer service
Great speed, honest feedback on the right product for us. Follow up and check in to see how everything is going. So glad we switched to a local call centre with people that know what they are doing. Thanks Kevin!
Hassle free internet
Good customer service and helpful tips on where to get a modem. The internet speed is great and steady. No issues of dropping off during conference calls or failing downloads which makes working from home a breeze. Would highly recommend.
Great connection and service
The Connection is really great and service is fantastic. I had an issue with the connection at first but even weekend they replied to me and fixed the connection. Great service
The reviewer stated that an incentive was offered for this review
Wow MINT is hassle free! Support is phenomenal!Thank you so happy with the service and most importantly no drop outs at all! Impressive! For me to change providers is big!
The best customer service of any ISP I've used. They're Tasmanian based, so you don't get put through to some overseas call centre. On the few occasions I've had any issue with my connection, Kelvin the customer service guy goes out of his way to sort it out for me. He's even responded to emails outside of standard opening hours. Very happy customer.
Amazing Service, Quick no hassle
Got disconnected early by existing Telco, spent 3+ hours talking to call centers around the world( no help)
found Mint and spoke to Kelvin who adv all costs and products, was set up with in 3 days.
So happy to speak to a human in AUS and was actually pleasantly surprised by being told service would not be great due to still being on ADSL(most others I spoke to tried to only sell me on their product) ..... have already told a friends and family
It's a miracle!!! I've found a BRILLIANT internet company!!!
Like phone companies, insurance companies and banks, I ALWAYS dread calling internet providers... Until I found Mint Telecom. What an amazing experience. From the first phone call, through to the informative advice, the technical help and the friendly, effective customer service - it was all so easy and pleasant. A special shout out to Kelvin and Josh who were so patient with me (and my severe lack of internet know-how!) and have helped improve my internet and phone connection beyond any other provider. Living in a semi-rural area with poor reception, and no NBN, other companies would find hurdle after hurdle, but nothing was too difficult or too trivial for Mint Telecom. I'd give them 6 stars if I could! #Minttelecomconvertforlife!!
Do not go anywhere else! Mint, Mint, Mint!!!
Cannot recommend them enough. Our rep was so so so helpful, easy to understand, used plain English not tech talk. Went out of their way to help, explain and save us money. Will never ever use anyone else again.
Best Customer Service
Looked at a few other providers, who are well known but all had the same rating in service. Found Mint Telecom and all the reviews were excellent. Phoned and spoke with Michael gave me the best option for what I needed and all was finalized this morning. Will recommend them
I am not a customer with Mint and here's why: When I rang and told them I wanted to sign up they were honest about the speeds my new property would likely get with a wired vs mobile internet at my new property, told me when I could expect NBN to my property and suggested I get back to them then but use an alternative in the meantime. Other companies have blatantly lied about the speeds I should expect/would get from them but Mint were refreshingly transparent even though it meant I didn't sign up with them today.
- Verified customer
Wish I had found MINT TELECOM earlier.
After a horrible service with Commander our business switched to Mint 2 months ago. If you want a stress free company to deal with with no overseas call centre Mint is the only telecom business to work with. Their answers to questions ether by phone or email are speedy and dealing with an Australian call centre is their biggest asset. Will be highly recommending Mint to other businesses and friends.
Best service ever!
Very honest company. I can always talk to the same person who has amazing customer service. They actually called me to tell me my internet was running slow the last couple of days and gave me tips on how to get it running back at the usual speed - I didn't even notice until the called to tell me!
Dont bother with the big ones
Like Bunnings and Harvey Norman, the big companies waste your time and rip you off. Mint is small and gets on with the job. It DOES the job. Not like Optus and Telstra.
I'd say worth the wait, but there was no wait!
After hearing about Mint via an friend on Facebook who had their internet disrupted and somehow got an answer to why in less than 2 minutes I was shocked, I though "no way is there an ISP that can provide that level of service to their customers. Then I learnt that Mint was bassed in Hobart, in Tasmania, and I live up on the north west coast. I immediately started talking to Mint about fees and issues changing to them, and after about 3 weeks of thinking about it, I bit the bullet, not only am I paying almost half of what I was paying with iPri...mus, it was 3 days for the internet to be switched over and 2 days for modem delivery. The modem (I paid $50 extra for an upgrade so when we get NBN in October we are set.) Is definately worth it. When I called Kelvin he got all my details from our Facebook chat so I didn't have to repeat them, signing up took all but 10 minutes, they have a fantastic rewards program, especially for us as we cruise almost once a year when we can. I could not recommend Mint anymore than I am. When we get NBN in October, I'll be even happier. I think I've found my ISP for life.
Six Star Service
Moved across to Mint about 6 months ago from an extinct flightless bird, and whilst my previous ISP's service was reasonable, Mint is in a league of their own!
From the day I decided to make the move, the dealings with Michael and his team at Mint has been nothing but smooth sailing. Recently I noticed some dropouts in my ADSL2 service (NBN is still a dream 2 years away) and before I had a chance to contact them, I surprisingly received a call from their Tasmanian-based Technical team advising that they had picked up a problem on their end. ...Impressive to say the least!! Whilst I am reasonably IT savvy, we worked together (including emails over the weekend) to isolate the issue to some equipment problem on my side. The only regret I have is not moving across to Mint much earlier ....and not having NBN :-)
First rate service - Other ISPs should send their staff to Mint Telecom for training
Moving to a beach house in a rural area with limited access on the NSW South Coast, Telstra owns all the infrastructure there - no Optus or TPG alternatives. Telstra wouldn't tell me what level of service they could provide unless I opened an account with them first. No thank you - I have no faith or trust in Telstra. So I checked this website and found Mint. They were just fantastic. Their call centre is in Hobart so no foreign accents on dodgy lines and long queues - they answered straight away and in language I could understand. They e...xplained the situation that only ADSL ports were available at the exchange and answered in plain language all my questions. They didn't promise anything they couldn't deliver and were completely honest with me about what I could expect given the lack of ADSL2 ports at the exchange, the fact that NBN is 9 months away at this location and that Telstra would not be upgrading or expanding their infrastructure there to provide more ADSL2 ports. So I signed up at 10.00am on 24 July. The phone line at the house was activated and the modem was delivered the next morning (remember this is a rural area) and that afternoon I was on line - ie only 30 hours from opening my account with Mint. I wasn't sure how to set up the modem but the guy at their call centre answered the phone straight away (absolutely no waiting) and talked me through it in a couple of minutes. The service works perfectly - no dropouts and I was able to watch ABCiView that same night. I cannot recommend their service highly enough. I didn't know companies that provided this level of service still existed. Long may they prosper.
Reliable Internet Service & Great Customer Support
When Telstra decided to increase my monthly subscription, it was time to move as being a long standing loyal customer meant naught.
I read the reviews and was a bit skeptical but decided to take the plunge. Customer Service from Mint is excellent. Getting connected was simple and they kept me informed and I was connected in the time frame. Had a couple of small issues with joining but these were insignificant, especially since before I joined with Mint I had attempted to join Optus and the grief/anxiety they caused with a simple connection ...
- Verified customer
These Guys are Awesome!!!
Can I buy shares in Mint?? Customer service from Mint has been a 10/10. Their prompt feedback and great service should leave the other providers red faced.!!
Getting connected was a breeze and in the time frame quoted.
Had a couple of small drop outs, but before Id even had the chance to notice them Kelvin had contacted me with his troubleshooting guns out and emailed through the remedy.
Kelvin contacted me to let me know the nbn was now available to my house and Im now in the process of what will no doubt be an easy switch.
This is how a business should be run. Fingers crossed they dont get bought out!
- Verified customer
Note to Telstra.
After being with a rural Internet provider I was forced to find a new one. While looking at the big name providers I discovered Mint Telecom. after looking at the reviews I decided to give them a try. One phone call and it was transferred. Done. I had been 'negotiating' with Telstra about getting the account details changed on my land lines for over a month and still didn't have it sorted. SO, I shifted my landline to Mint Telecom as well. ONE phone call and it happened. Also got the bundle plan which meant it was not allot dearer.
When I ...first signed up the Representative told me about the 2 for 1 rewards program. said I wasn't interested and figured they charge you twice as much for the first fare so they can give you the second for free. We were planning a cruise, and just for the heck of it I decided to go on-line and prove my theory correct. Much to my surprise I was wrong. We have been able to book a cruise that is considerably cheaper than we could find the same or equivalent anywhere else!! This will pay for my phone accounts for about the next 10 years. Have to be happy.
I chose to sign up with Mint Telecom due to Product Review (.com.au)
I chose to sign up with Mint Telecom due to Product Review (.com.au). Well worth it, including paying a bit more (previous TPG $59.99 --> $69.99)
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