I am not a customer with Mint and here's why: When I rang and told them I wanted to sign up they were honest about the speeds my new property would likely get with a wired vs mobile internet at my new property, told me when I could expect NBN to my property and suggested I get back to them then but use an alternative in the meantime. Other companies have blatantly lied about the speeds I should expect/would get from them but Mint were refreshingly transparent even though it meant I didn't sign up with them today.
- Verified customer
Wish I had found MINT TELECOM earlier.
After a horrible service with Commander our business switched to Mint 2 months ago. If you want a stress free company to deal with with no overseas call centre Mint is the only telecom business to work with. Their answers to questions ether by phone or email are speedy and dealing with an Australian call centre is their biggest asset. Will be highly recommending Mint to other businesses and friends.
Best service ever!
Very honest company. I can always talk to the same person who has amazing customer service. They actually called me to tell me my internet was running slow the last couple of days and gave me tips on how to get it running back at the usual speed - I didn't even notice until the called to tell me!
I'd say worth the wait, but there was no wait!
After hearing about Mint via an friend on Facebook who had their internet disrupted and somehow got an answer to why in less than 2 minutes I was shocked, I though "no way is there an ISP that can provide that level of service to their customers. Then I learnt that Mint was bassed in Hobart, in Tasmania, and I live up on the north west coast. I immediately started talking to Mint about fees and issues changing to them, and after about 3 weeks of thinking about it, I bit the bullet, not only am I paying almost half of what I was paying with iPri...mus, it was 3 days for the internet to be switched over and 2 days for modem delivery. The modem (I paid $50 extra for an upgrade so when we get NBN in October we are set.) Is definately worth it. When I called Kelvin he got all my details from our Facebook chat so I didn't have to repeat them, signing up took all but 10 minutes, they have a fantastic rewards program, especially for us as we cruise almost once a year when we can. I could not recommend Mint anymore than I am. When we get NBN in October, I'll be even happier. I think I've found my ISP for life.
Six Star Service
Moved across to Mint about 6 months ago from an extinct flightless bird, and whilst my previous ISP's service was reasonable, Mint is in a league of their own!
From the day I decided to make the move, the dealings with Michael and his team at Mint has been nothing but smooth sailing. Recently I noticed some dropouts in my ADSL2 service (NBN is still a dream 2 years away) and before I had a chance to contact them, I surprisingly received a call from their Tasmanian-based Technical team advising that they had picked up a problem on their end. ...Impressive to say the least!! Whilst I am reasonably IT savvy, we worked together (including emails over the weekend) to isolate the issue to some equipment problem on my side. The only regret I have is not moving across to Mint much earlier ....and not having NBN :-)
First rate service - Other ISPs should send their staff to Mint Telecom for training
Moving to a beach house in a rural area with limited access on the NSW South Coast, Telstra owns all the infrastructure there - no Optus or TPG alternatives. Telstra wouldn't tell me what level of service they could provide unless I opened an account with them first. No thank you - I have no faith or trust in Telstra. So I checked this website and found Mint. They were just fantastic. Their call centre is in Hobart so no foreign accents on dodgy lines and long queues - they answered straight away and in language I could understand. They e...xplained the situation that only ADSL ports were available at the exchange and answered in plain language all my questions. They didn't promise anything they couldn't deliver and were completely honest with me about what I could expect given the lack of ADSL2 ports at the exchange, the fact that NBN is 9 months away at this location and that Telstra would not be upgrading or expanding their infrastructure there to provide more ADSL2 ports. So I signed up at 10.00am on 24 July. The phone line at the house was activated and the modem was delivered the next morning (remember this is a rural area) and that afternoon I was on line - ie only 30 hours from opening my account with Mint. I wasn't sure how to set up the modem but the guy at their call centre answered the phone straight away (absolutely no waiting) and talked me through it in a couple of minutes. The service works perfectly - no dropouts and I was able to watch ABCiView that same night. I cannot recommend their service highly enough. I didn't know companies that provided this level of service still existed. Long may they prosper.
Reliable Internet Service & Great Customer Support
When Telstra decided to increase my monthly subscription, it was time to move as being a long standing loyal customer meant naught.
I read the reviews and was a bit skeptical but decided to take the plunge. Customer Service from Mint is excellent. Getting connected was simple and they kept me informed and I was connected in the time frame. Had a couple of small issues with joining but these were insignificant, especially since before I joined with Mint I had attempted to join Optus and the grief/anxiety they caused with a simple connection ...
- Verified customer
These Guys are Awesome!!!
Can I buy shares in Mint?? Customer service from Mint has been a 10/10. Their prompt feedback and great service should leave the other providers red faced.!!
Getting connected was a breeze and in the time frame quoted.
Had a couple of small drop outs, but before Id even had the chance to notice them Kelvin had contacted me with his troubleshooting guns out and emailed through the remedy.
Kelvin contacted me to let me know the nbn was now available to my house and Im now in the process of what will no doubt be an easy switch.
This is how a business should be run. Fingers crossed they dont get bought out!
- Verified customer
Note to Telstra.
After being with a rural Internet provider I was forced to find a new one. While looking at the big name providers I discovered Mint Telecom. after looking at the reviews I decided to give them a try. One phone call and it was transferred. Done. I had been 'negotiating' with Telstra about getting the account details changed on my land lines for over a month and still didn't have it sorted. SO, I shifted my landline to Mint Telecom as well. ONE phone call and it happened. Also got the bundle plan which meant it was not allot dearer.
When I ...first signed up the Representative told me about the 2 for 1 rewards program. said I wasn't interested and figured they charge you twice as much for the first fare so they can give you the second for free. We were planning a cruise, and just for the heck of it I decided to go on-line and prove my theory correct. Much to my surprise I was wrong. We have been able to book a cruise that is considerably cheaper than we could find the same or equivalent anywhere else!! This will pay for my phone accounts for about the next 10 years. Have to be happy.
Unbelievably Great Service.
Went to Mint because they had such terrific reviews. Pricing was pretty damned good and it is Aussie based. Tried to get NBN here but the wireless signal was so bad I opted to change ISP anyway to ADSL Mint. Happy chappy now. Their attention to detail and lightning speed customer service blows me away! Never had anything as good before and I am stoked. I was having a problem getting the ADSL up and running and they rang me to find out why I wasn't up on air yet! The problem was 100% self inflicted- my fault. Kelvin and all the other team members from the CEO down provide the fastest, best quality customer service I have ever encountered! I have already started giving my friends the heads up on this exceptional company.
- Verified customer
Very happy with the service
I found mint telecom on this site based on reviews, while I was with Dodo (horrible experience btw). From the start Mint had a fantastic service, very quick and easy, they answered all my questions, which allowed me to see if they suited my needs. And they did. Great prices, service at the start and throughout. I've been with Mint for over six months now. They go the extra mile - I get notified if there are any issues on my line, even before it affects me, to see if they could help, I had some questions outside of the scope of their work, they ...sent me some helpful info, there's never any "surprises" in the bills (I've used providers, who'd sneak in an unauthorized mystery charge here and there in the direct-debited accounts). In Summary: very happy, highly recommend.
- Verified customer
Great connection and service in inner city Sydney.
After battling through a year on a dodgy Optus ADSL2+ connection, with <2 mbps speeds and >500 ms ping on a regular basis, we switched to Mint in August after reading great reviews all over the internet. I was a bit doubtful at first, as the reviews seemed so consistently good, but my fears were unjustified. Set up took only a week from the date Optus advised our telephone line was disconnected, and I received multiple updates on the progress of the connection set up.
We have the Premium connection, meaning our data is capped at 500 gb, but ...we enjoy much faster and more reliable speeds. Ourconnection is now reliably above 5 mbps during peak hours, and usually at least 10 mbps with around 20 ms ping. We are a household of gamers, but have only experienced a handful of ping spikes while playing in the evening. Michael, Mint's CEO, was the first staff member I spoke to and has been incredibly helpful throughout the process, offering ample information while I was only scoping out Mint as an option. He has been very available for questions, making it easy to suss out whether Mint was what we wanted.
So happy with my switch!
I couldn't be happier with my recent switch to Mint Telecom. I came with a problem that my previous provider was not able to resolve in 3 months! Mint Telecom customer service had it isolated within a week! It is also a pleasure and relief that I consistently dealt with the same person, so we did not have to reinvent the wheel with every call. The quick and easily set up ADSL connection has a good speed with double the data allowance I had previously for the same price. If you are struggling with your current provider or simply looking for a reliable, efficient, friendly and helpful local company, I highly recommend Mint Telecom!
Outstanding customer service
I had the ADSL connected yesterday and had trouble with MAC configurations (internal) phoned for help and a gentleman talked me through the process. The process was handled efficiently and I even got a SMS later that evening just to see if everything was working and if I was happy. The whole process from start to finish was handled with old fashion service. I am recommending to all my work colleagues.
Excellent customer service
Phoned and answered within three rings this morning, spoke to a gentleman who was very knowledgeable. I was treated with respect, not just a number. All my concerns were answered. I finished the call in a great mood. Thank you
August 29th 2018 Update: Customer service exceptional, couldn't be happier
I have an adsl connection and a land line. I experienced failure due to Telstra line fault. I got in contact with Mint Telecom and they were fantastic. The customer service is top shelf and the problem was solved in a short time frame, thus keeping the household calm. The overall package provided by Mint Telecom is the best I have ever experienced. Thank you
- Verified customer
Seamless Customer Service
Switching over from other bigger named ISPs. Couldn't be happier with the service and customer care that Mint has employed. I'm used to waiting +3 weeks after moving into a new unit but Mint had my services up and running within a day of moving! ADSL modem is also NBN ready. I will be continuing on with their services for the foreseeable future.
February 15th 2019 Update: One Year later, still the same great service as day One
Connections issues resolved in a timely matter. Michael and the team are as responsive as ever and are always there to help when needed. This is definitely how any business should run - caring about the customers! Keep up the great work guys.
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