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Mint Telecom ADSL

Reviews

Review distribution

5 star
43
4 star
0
3 star
0
2 star
0
1 star
1

Honest

published

I am not a customer with Mint and here's why: When I rang and told them I wanted to sign up they were honest about the speeds my new property would likely get with a wired vs mobile internet at my new property, told me when I could expect NBN to my property and suggested I get back to them then but use an alternative in the meantime. Other companies have blatantly lied about the speeds I should expect/would get from them but Mint were refreshingly transparent even though it meant I didn't sign up with them today.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Mark. S

Mark. SSydney

  • 5 reviews
  • 15 likes
  • Verified customer

Wish I had found MINT TELECOM earlier.

published

After a horrible service with Commander our business switched to Mint 2 months ago. If you want a stress free company to deal with with no overseas call centre Mint is the only telecom business to work with. Their answers to questions ether by phone or email are speedy and dealing with an Australian call centre is their biggest asset. Will be highly recommending Mint to other businesses and friends.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Best service ever!

published

Very honest company. I can always talk to the same person who has amazing customer service. They actually called me to tell me my internet was running slow the last couple of days and gave me tips on how to get it running back at the usual speed - I didn't even notice until the called to tell me!

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom
Joz

JozGreater Melbourne (Outer), VIC

  • 4 reviews
  • 4 likes

Dont bother with the big ones

published

Like Bunnings and Harvey Norman, the big companies waste your time and rip you off. Mint is small and gets on with the job. It DOES the job. Not like Optus and Telstra.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Ryan S

Ryan SWynyard

I'd say worth the wait, but there was no wait!

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Geoff

GeoffBrisbane

Six Star Service

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Doug

DougSouth-Eastern Region, NSW

  • 3 reviews
  • 3 likes

First rate service - Other ISPs should send their staff to Mint Telecom for training

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Reliable Internet Service & Great Customer Support

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom
  • Verified customer

These Guys are Awesome!!!

published

Can I buy shares in Mint?? Customer service from Mint has been a 10/10. Their prompt feedback and great service should leave the other providers red faced.!!
Getting connected was a breeze and in the time frame quoted.
Had a couple of small drop outs, but before Id even had the chance to notice them Kelvin had contacted me with his troubleshooting guns out and emailed through the remedy.
Kelvin contacted me to let me know the nbn was now available to my house and Im now in the process of what will no doubt be an easy switch.
This is how a business should be run. Fingers crossed they dont get bought out!

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom
Jack D

Jack DKANIVA

  • Verified customer

Note to Telstra.

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

MichMelb

MichMelbMelbourne

I chose to sign up with Mint Telecom due to Product Review (.com.au)

published

I chose to sign up with Mint Telecom due to Product Review (.com.au). Well worth it, including paying a bit more (previous TPG $59.99 --> $69.99)

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Ric F

Ric FSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Unbelievably Great Service.

published

Went to Mint because they had such terrific reviews. Pricing was pretty damned good and it is Aussie based. Tried to get NBN here but the wireless signal was so bad I opted to change ISP anyway to ADSL Mint. Happy chappy now. Their attention to detail and lightning speed customer service blows me away! Never had anything as good before and I am stoked. I was having a problem getting the ADSL up and running and they rang me to find out why I wasn't up on air yet! The problem was 100% self inflicted- my fault. Kelvin and all the other team members from the CEO down provide the fastest, best quality customer service I have ever encountered! I have already started giving my friends the heads up on this exceptional company.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Ally

AllyMelbourne

  • Verified customer

Very happy with the service

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Clara

ClaraSydney

  • Verified customer

Great connection and service in inner city Sydney.

published
Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

So happy with my switch!

published

I couldn't be happier with my recent switch to Mint Telecom. I came with a problem that my previous provider was not able to resolve in 3 months! Mint Telecom customer service had it isolated within a week! It is also a pleasure and relief that I consistently dealt with the same person, so we did not have to reinvent the wheel with every call. The quick and easily set up ADSL connection has a good speed with double the data allowance I had previously for the same price. If you are struggling with your current provider or simply looking for a reliable, efficient, friendly and helpful local company, I highly recommend Mint Telecom!

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom
Ming

MingHurstville

Outstanding customer service

published

I had the ADSL connected yesterday and had trouble with MAC configurations (internal) phoned for help and a gentleman talked me through the process. The process was handled efficiently and I even got a SMS later that evening just to see if everything was working and if I was happy. The whole process from start to finish was handled with old fashion service. I am recommending to all my work colleagues.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Ming

MingSydney

  • 4 reviews

Excellent customer service

published

Phoned and answered within three rings this morning, spoke to a gentleman who was very knowledgeable. I was treated with respect, not just a number. All my concerns were answered. I finished the call in a great mood. Thank you

August 29th 2018 Update: Customer service exceptional, couldn't be happier

I have an adsl connection and a land line. I experienced failure due to Telstra line fault. I got in contact with Mint Telecom and they were fantastic. The customer service is top shelf and the problem was solved in a short time frame, thus keeping the household calm. The overall package provided by Mint Telecom is the best I have ever experienced. Thank you

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Khashayar

KhashayarAU

  • 8 reviews
  • 16 likes

Excellent communication

published

I had a chat with one of their tech team, he was very nice and friendly and honest, didn't try to push me to switch to their service. I don't have a service with them but I liked the way they treat people.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Best ISP ever

published

Brilliant isp best ever so good was the customer service that they never stopped trying to fix my internet speed and drop outs.

Connection TypeADSL/ADSL2+
1 comment
Mint Telecom
Michael S.Mint Telecom

Ted

TedSydney

  • Verified customer

Seamless Customer Service

published

Switching over from other bigger named ISPs. Couldn't be happier with the service and customer care that Mint has employed. I'm used to waiting +3 weeks after moving into a new unit but Mint had my services up and running within a day of moving! ADSL modem is also NBN ready. I will be continuing on with their services for the foreseeable future.

February 15th 2019 Update: One Year later, still the same great service as day One

Connections issues resolved in a timely matter. Michael and the team are as responsive as ever and are always there to help when needed. This is definitely how any business should run - caring about the customers! Keep up the great work guys.

Value for Money
Customer Service
Start DateSeptember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
Connection TypeWireless
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

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