Professional, fast customer service
Professional, accessible and efficient service provision. We originally signed up with Telstra but with no progress after a week a quick phone call to Mint Tel had us up and running that same day. The connection is coping well with 2 kids and 2 adults working and schooling from home, with no drop outs or issues to date. Highly recommend any one considering a new internet provider to give Mint Tel a go!
Great customer service
Mint provice responsive customer service via facebook messenger even outside of office hours and at the weekend. My connection so far is fast and reliable. I highly recommend their NBN 25 standard package
The staff were incredible so helpful even when out of hours.
Great connection and service better than I have experienced in many years. They were there last minute and when all other companies were out of hour they helped out. The best customer service I have had for as long as I can remember.
What a pleasant surprise
After doing battle with foreign staff whom I could not understand and seemed not to listen or undertake any remedial action it was a breath of fresh air to ring up Mint Telecom to open a new connection after over 11 years with my previous provider (see comment iiNet)
My connection was fixed immediately and I was supported all the way, what a team all out of the top drawer.
Undoubtedly the best ISP I have dealt with with blisteringly fast speeds.
Can only suggest that you get on board the Mint expeess.
Finally an Aus company providing great service!
Went with Mint Tel after the reviews here. So glad I did. The service from whoa to go has been outstanding. Their advice, guidance and support has been second to none and they do not oversell unnecessary equipment. The service they recommended is perfect for my needs and, when I thought I needed to upgrade, they steered me in the direction I actually wanted! 10 out of 10! Customer
We are an SME that places a great deal of importance on personal service, quality, knowledge & support ... Mint Telecom not only ticks all boxes, but also does it in a competitive manner.
No doubt the right move for us when we changed over to the NBN for both internet & phones; the transition & setup was sooo smooth.
The equipment turned up ready to plug & play, it works well and the ongoing support is excellent.
We only gave 5 Stars because there aren’t any more to give ...
- NBN 50 (Standard Plus)
- Verified customer
The A team.
I had previously had ongoing issues with my isp switching between isp's and still getting no results, No assistance nor anyone capable of getting a tech to come and work it out.
Switching to mint was my saving grace. Being minutes away from ripping the box off the wall and using it as a Frisby to my dog the mint team assured me they'd sort it. A few tests and a couple days the mint team had a tech out replacing my antenna, redirecting my service to an alternate tower and my speed tests from 2mbps to averaging 20 plus at peak.
This was going on 12 months ago(ish) and I'm still yet to have a single issue with their service. Kudos to mint! You've slowed my balding and grey hair production.
Always reliable, look nowhere else!
Mint Telecom has provided a reliable NBN service to our rural property when no other operator could. Their staff provide top notch, friendly customer service. We love using a provider located in our state.
Fantastic customer service and provider
We recently left Mint Telecom, but not because of a bad service. Michael and his team are absolutely terrific. They monitored our service for any issues and promptly raised them when they were identified. We had the unlimited 50/20 package which served us really well. We would highly recommend Mint Telecom, Michael and his team and will certainly be back if it doesn't work out at our new provider.
Best ISP Ever!
Prior to moving into my unit, I check on this website for the best telco provider and was impressed with Mint Telecom having the highest rating to everyone else. I went to their website and joined up with my move in date and the very next day even though they are located in Tassie and I'm in SEQLD, I received my modem the next day. It was complete plug and play and I've never had an issue with my internet. The team are so friendly and warm and they go above and beyond to give you the best advice and service. I was thinking since I had a 4K ...TV that I should upgrade to the highest NBN service and they saved me $20 a month extra by assessing my situation and said that it would be a waste of money as my service is premium now and upgrading would not make a difference. Do yourself a favour and sign up to the best. You won't regret it.
Best Customer Service!
Mint Telecom have the best customer service we have encountered from an ISP. We have never had an issue getting through on the phone & they are available out of hours via Facebook Messenger. They always respond promptly when we message them.
Our experience with our NBN Fixed Wireless over the last few months has been horrible, with lengthy dropouts & extended maintenance. All the issues we have had can be attributed to NBN.co and not to Mint Telecom. Mint Telecom have spent hours via Facebook Messenger working with me to try and troubleshoot our connection issues, much of this time out of normal business hours.
I can highly recommend Mint Telecom to anyone looking for an ISP with an Australian based support & customer service team.
Mint Telecom provides quality help and prompt service that is exemplary!
Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.
Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.
Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.
I cannot recommend even considering any other service
Best customer services and friendly staffs
I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!
Great small company with real people and excellent service
I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.
Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.
Service is second to none!
The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!
Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
First class customer service
The customer service provided by the staff at Mint Telecom is second to none. The process of transitioning from ADSL to NBN was handled in a professional manner. I was guided through the process with patience (which I very much appreciated). Couldnt recommend highly enough.
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
Questions & Answers
I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311
Michael S.Mint Telecom
All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
do mint have email addresses?
Michael S.Mint Telecom
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
Michael S.Mint Telecom
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.