What a pleasant surprise
After doing battle with foreign staff whom I could not understand and seemed not to listen or undertake any remedial action it was a breath of fresh air to ring up Mint Telecom to open a new connection after over 11 years with my previous provider (see comment iiNet)
My connection was fixed immediately and I was supported all the way, what a team all out of the top drawer.
Undoubtedly the best ISP I have dealt with with blisteringly fast speeds.
Can only suggest that you get on board the Mint expeess.
Small efficient team, always on hand to help !!!
I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.
Mint Telecom - incredible service!
It's quite simple, know your product and provide exceptional service. Well, this is what Mint Telecom does every day. I only wish more businesses would do the same.
If you are reading this review then you are doing exactly what we did 2 years ago. Reading reviews and trying to find a good internet provider? Well, you won't find that here because "good" is just not good enough for the team at Mint Telecom. What you will find is a Great product that is supported by Exceptional service. And, its not just one person that supplies you with all of t...his techno stuff and hard-to-believe customer service brilliance - its the whole team! We have been with Mint Telecom for two years and not only does this group of people exceed our expectations (every time) as an internet provider, but I can honestly say that this organisation is the best example of an Australian business. Like you, we were tired of being tortured by the incompetence and lack-of-care tactics by the larger providers and now there is no looking back. We have experienced a number of products that Mint have on offer and we have required a variety of different and challenging setup/maintenance scenarios all of which have been handled beautifully by the team at Mint Telecom. With a sense of urgency and a dose of patient professionalism the voice on the other side of the phone will guide you through what may be a simple process to them but is a world of pain for you and me. In short, if you want a competent provider then give Mint Telecom a call and they will do the rest.
What a fantastic company to deal with..
I have had so many problems in the past with other providers but I stumbled across Mint Telecom on the internet and check out their reviews and decided to contact them. From day one I have only dealt with one person yes that's right the same person not a different person every time. Kelvin has been fantastic he had me up and running on the NBN in couple of weeks and could give me answer's to what the problem was, which no other company over 18 months could do. Kelvin is very responsive, gives great advice, gives assistance where needed and keeps you updated. I now have great internet throughout my home many thanks.
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