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Mint Telecom NBN 25 (Standard)

Mint Telecom NBN 25 (Standard)

5.0 from 7 reviews

value

I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .

Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeI don't know
3 comments
Hi Teresa, You'll only ever speak to someone in Hobart - nice and easy to reach and to deal with! Great to hear the service was exactly what we aim for. Thanks for taking the time to provide the feedback. Cheers Michaelmy name is not Teresa my name is warren smith!!No worries Warren! Your account name shows as Teresa for some reason. Thanks for the feedback. Cheers Michael

Great NBN transition

In moving from ADSL to NBN, Mint Telecom were able to facilitate the whole process from start to finish. A problem with the outside FTTC connection was resolved quickly without any interruption to our internet services. I have found their support personnel to be accessible, efficient and extremely helpful on all occasions.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
1 comment
Hi Keiran, Upgrading from ADSL with Mint to NBN with Mint does allow most components to be within our control and allows us to plan and manage to ensure we minimise or completely eliminate downtime. So even when there is a problem with NBN, your existing service continues to work whilst we engage with NBN to get it fixed. Great to hear you appreciate our service and experience, even though we are on opposite sides of the country! Thanks for taking the time to provide us with the feedback of your experience, its much appreciated. Cheers Michael

Seamless move to nbn

I had been avoiding doing anything about moving to the nbn, but Mint made it really easy and did a great job from start to finish. They listened to my concerns and questions, and resolved them right away. They suggested an appropriate plan based on likely speeds in our area, checked my current modem (incompatible with nbn) and offered me a pre-configured modem. The modem arrived on time, the cutover happened on time, and the modem worked perfectly from the very start. I'm very happy with Mint and recommend them to anybody who wants a seamless move to the nbn.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Corinne, NBN really isn't as bad as it can be made out to be. The vast majority of the time its an easy experience to change to and the product is significantly better than what people had prior to the change. It does matter who you choose as your provider though as we focus really heavily on clear communication, great products that work as they should and making ourselves nice and easy to reach and deal with. So when it all works as we both expect it to its fantastic to get that feedback and to know that our processes are working. Really appreciate you taking the time to provide the feedback to us. Cheers Michael

A rough start, but satisfying experience.

TL;DR: Excellent and experienced staffs, be patient and helpful with you. nbn speed is as promised currently.
I switched to Mint from another company. However, the last one was too slow and incompetent and did not even free my nbn port for Mint. Mint has been very helpful and understanding with the situation, guided me through every step. Mint has very experienced staffs and I believe they know things in the industry very well. After 5 days fighting with the previous company, I finally connected to Mint this morning and the speed is as promised. I hope this one will be a worthy experience.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeHFC (Cable)
1 comment
Hi Phuc, Great to see you online and most definitely you have captured the difference that we offer in that we have a lot of experience and are very easy to reach and to deal with (even when things are happening as quickly as we'd both like!). Thank you for taking the time to provide us with the feedback of your experience. Cheers Michael

Rescued by Mint Telecom

For 10 days I was without internet and the provider I was with was unable to rectify the problem. Within days of moving over to Mint, the problem was resolved. The technician and client support communicated with me clearly and with transparency via email. I am very impressed and there has been no dropouts or problems with the service.

Value for Money
Transparency
Customer Service
Start DateMay 2019
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Elna, We do believe our experience makes a difference as it is not uncommon for your scenario where others have spent a long time with no fix and then quite quickly fixed with us. Great to hear we resolved the problem quickly and the service is also performing as we both expect it to. Thanks for taking the time to provide us with the feedback. Cheers Michael

Top service

I switched over3 days ago ,from the time of my first phone call to being conected was 4 hours .not days
The service team were great to deal with and all questions answered.
Speeds are good for what i am paying for
Keep up the good work.

Value for Money
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeWireless
1 comment
Hi David, When NBN is fully installed already its a relatively quick process to get you up and running. Great to hear the speeds are as expected, we definitely focus on ensuring it works as it should as we appreciate the frustration of that not occurring. Thanks for providing us with the feedback, we really appreciate it. Cheers Michael

Great local company!

Really amazed by the customer service that I received. Great products at very reasonable prices.

Have not had any issues at all and I would happily recommend this internet’s provider.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Dan, Great to hear all is going well for you as we work very hard on our service delivery and to ensure our products are not only competitively priced but work as we all expect them to. Thanks for taking the time to provide us with the feedback, its really appreciated. Cheers Michael

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Questions & Answers

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Details

NBN 25 (Standard)
Monthly Price $69.95
Service TypeNBN
Packages AvailableBundle and Standalone
ContractSet Period
Data AllowanceCapped/Fixed
NBN Speed Tier 25/5
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
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