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Mint Telecom NBN 25 (Standard)

Mint Telecom NBN 25 (Standard)

4.8 from 48 reviews

Reviews

4.8

48 reviews
5
(46)
4
(0)
3
(0)
2
(0)
1
(2)
  • Value for Money
    4.7 (46)
  • Transparency
    4.8 (44)
  • Customer Service
    4.8 (46)
  • Adequate Speeds Yes (98%) · No (2%)
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Martin

MartinGreater Melbourne (Inner), VIC

Great local service, with a sense of humour

published

Just joined after finally giving up on my ADSL.
NBN box arrived in 2 business days (tracked with email updates), and when I had some problems connecting it to my router (due to a faulty NBN ethernet cable), Mint walked me through the troubleshooting process with patience, clarity and even some humour. Connection speeds were tested straight away and they delivered as promised. These guys are great at what they do. Try them.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateSeptember 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Neil Y.

Neil Y.South East Queensland, QLD

  • 3 reviews

Fabulous customer service and reliable NBN

published

Its my first experience of an ISP that tells me when they have detected problems rather than having to contact them! I had a faulty NBN box but Mint handled it superbly. I never had to wait for more than 5 minutes to speak to a knowledgeable and helpful team member and they resolved the issue via NBN quickly. I really don't miss those days of waiting 45 minutes to speak to someone overseas who has no clue about how to fix an issue...

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Fantastic customer support!

published

Have been with Mint for just over 3 months now and they are hands down the best in terms of customer service. No frustrating conversation with outsourced call centres, just direct, useful responses from local staff members who know what they are doing. Not to mention stable speed and reliable connections. Can't complaint!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Alan R

Alan RIllawarra, NSW

Don't get sick or go to hospital

published

Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2019
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Kim S

Kim SSydney, NSW

  • 4 reviews
  • 1 like

Best internet company

published

Mint are miles ahead of other companies: customer service is 10/10, you ring their number, a human answers & deals with your query. No fobbing off to someone else. They follow up too! I am old & not techno-savvy.....Mint are perfect & give simple explanations.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Rhett

RhettGreater Melbourne (Inner), VIC

First Class !!!! Take note Tesltra

published

I couldn’t be happier with Mint and your service to execute was first class, so many thanks. As a result I’ve referred you to family and friends. Perfect option for your internet service

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great Service

published

I can't speak of Mint high enough. They are very easy to call & speak to someone straight away. Good knowledge of products & help me choose best for our family. Internet it self is great, know issues at all. Thanks Mint very happy customer

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Chris

ChrisGreater Melbourne (Inner), VIC

SO FAR SO GOOD

published

Had some problems in first week but the backup was great and now sorted. That's what all service should be like, prompt response from experts. THANK YOU. I would recommend Mint.

Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Dave

DaveGreater Melbourne (Outer), VIC

Changed to Mint when I moved and I can't be happier.

published
Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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GraemeD

GraemeDSouth East Queensland, QLD

So far Faultless

published

After reviewing Internet providers on the product review website I decided to use Mint even though they were based in Hobart and we live on the Gold Coast. Mint organised the broadband to NBN transition, we also changed ISPs at the same time. I was going to source my own modem, but the cost from Mint was similar to other providers and as it was pre programmed with Mint settings, this no doubt proved advantageous.

The installation and changeover was seamless and the initial contact with Mint professional. After some 3 weeks now there has not been any issues. So refreshing after using other providers.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
glebegal

glebegalSydney, NSW

  • 3 reviews
  • 3 likes

Excellent internet speed & awesome (local) after sales service!

published
Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Streamlined Service and Prompt Support

published

My experience with getting the NBN set up with Mint was unlike any experience I have had before with a telecommunication company. Very friendly, knowledgable staff and their customer service is second to none. The man I spoke to recommended a great modem, informing me of the price range and where I could purchase it, then when I had an issue with the NBN box at my house, Mint were straight onto it - responding within minutes ... and on a Sunday too! I love the fact that they are locally based in Hobart so you know you are also supporting an Australian company who know the area. Pricing is very competitive and worth it for the reliable customer service alone. Highly recommended!

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Alan

AlanGreater Melbourne (Outer), VIC

  • 3 reviews

Service When Needed

published

Having been with a less than helpful ISP for several years it is a relief to find a local company prepared to provide expert help when needed . Mint helped me in my crusade to prove that we could get nbn wireless as we could see the tower from our front window but being on a large property the nbn map based our suitability on the top of our drive 100 metres from the house! Other providers said we HAD to accept satellite! Mint made the obvious enquiries! Even the free VOIP phone service is better than the old copper line that was costing us $35 a month. Shame they don't do energy!!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great service throughout

published

Great service throughout, immediate responses to any help requests and knowledgeable staff able to address questions promptly from their tasmania based call centre.
Connection speeds a serious improvement on our previous set up.
Overall great experience.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Mike

MikeHobart, TAS

Makes everything easy

published

I had a technical issue mint helped me get it back up and running in matter of days. Where i was with tpg it had taken me a month to get it fixed before. All the guys there are super helpful why would i need to go anywhere else

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Internet Service Providers

Find out how Mint Telecom NBN 25 (Standard) compares to other Internet Service Providers

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Shari

ShariGreater Melbourne (Metropolitan), VIC

Very reliable company

published

Mint telecom have been so lovely to deal with. Their staff have been very patient and talked me through how to connect my old modem at our new house. No issues with connection either. Friendly customer service staff. A great Australian based company.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Premium Service. Enough said!

published

If you are tired of dealing with wasted phone calls, incorrect billing, poor service, and constant interruptions then MINT is the answer. Purchased my own router and signed up with no hassles. The NBN service is actually very good for what it is. Customer service is spot on, and MINT representatives contact you when service is impacted and assist with any technical issues! Static IP included!And they give you a $50 discount for anyone that signs over and mentions your name.
Service has been impacted less than a handful of times, and has been solved promptly without headaches.
I hope MINT is here to stay because I don't intend on changing again.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Jack S.

Jack S.Hobart, TAS

Fantastic customer service and no issues

published

I've had no issues with internet connectivity. Mint answered a lot of initial questions to help me get set up at a new house. Really knowledgable staff, very quick to respond.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ilya

IlyaCentral Highlands and Goldfields, VIC

Excellent service

published

Very reliable service, personally have never had any speed issues with them.
Customer service is A+, very responsive and helpful with the whole process. Really good people to deal with. Australian based as well which is important to me. I highly recommend them.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Excellent service and support

published

I am very happy with our Mint NBN service. The installation process was easy with good support from Mint staff to quickly iron out any initial glitches. The service has proved top class. I appreciate they have monitored our NBN usage and advised keeping the 25M service with our usage not needing a 50M plan. I appreciate that their support staff all seem to be technically minded, able to assist me, and can give appropriate advice and can make decisions when contacted by email, phone, or messenger. They have come back to us after a couple of months to check and ensure no problems. I could not hope for a better provider.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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