4.9
76 reviews
PositivevsNegative
97% · 742 · 3%
Adequate Speeds Yes (69) · No (1)
Value for Money
4.8 (73)
Transparency
4.9 (70)
Customer Service
4.9 (74)
Reviews
Kim F. Hobart, TAS 2 posts
NBN 25/5More
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Moved house and they were there for us
Helpful, great understanding know they will be there for you and "LOCAL" hey guys well done again and again... Show details · 1Adam Hobart, TAS
Verified NBN 25/5More
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I recommend this provider - great customer service, easy process and it worked
Ordered our service through Mint Telecom and everything happened as they described. Easy to communicate with, and importantly, the internet service is working as it should. I'd recommend this provider, especially if you value customer service and the ability to talk to someone easily. Show details · 1Value for MoneyTransparencyCustomer Service
Jolie North-West & West coast, TAS
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Amazing service & amazing team!
When I first joined with Mint Telecom in 2022 I had issues setting up my modem and connecting the internet, Micheal and Alexander were helping me via messenger at 6pm at night trying to help me set it up to which I was successfully able to do with their help! I was so impressed with the service especially being so late in the night. The communication is always amazing, I can not fault the team and the service. Show details · 1Kelvin Hobart, TAS
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Perfect
Does exactly what the sales person said it would do. Show details · 1James Tasmania
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Fantastic locally based customer service
From the initial enquiry regarding a replacement NBN connection to commissioning the new service, Mint has been awesome to deal with. They use a Messenger based service which is monitored all the hours you require. This can be accessed for customer service or technical assistance and the results are quick... within a minute in most cases!Highly recommend Mint if you are tired of the big-box providers and their empty promises (as we were) Show details · 1
JMB Hobart, TAS
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VERY happy we changed to Mint!
We moved house and had a frustrating experience attempting to change things over with our old provider, so we asked for suggestions on our local area’s Facebook group. Many people recommended Mint Telecom, so we called and were really impressed with the help and advice given. Our service has been all set up for a while now, with absolutely no problems at all, and we’ve found Mint’s communication to be exceptional. Show details · 1Tony Tasmania
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So happy to be with a local company
Cannot fault the service, the range of plans and the helpfulness when setting up my internet, plus great advice on purchasing the right router. Totally happy Show details · 1Amanda Hobart, TAS 2 posts
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Fabulous service, terrific pricing, local company - very happy
In the couple of months we have had Mint, we have had no problems whatsoever (no dropouts or issues).We switched to Mint because they have a very good selection of plans and great pricing.
Mint offers excellent customer service and customer care and great follow-up.
With Mint being a local company, we can contact them easily by phone without long delays.
Thank you, Mint! Show details · 2
Debbie 2 posts
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I'm so happy with service
Right from the first conversation, I have been very happy with advice & talking me through the set up.Ive never had any problem with internet drop out & its been reliable. Show details · 2
Sammi Greater Melbourne (Outer), VIC
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Incomparably Excellent Customer Service
The customer service I've received from Mint is second to none. They far exceed any other company when it comes to communication. They follow up promptly, reach out when they notice an issue, are diligent with retrieving answers and patient when it came to me asking questions. Very friendly, very helpful. Highly recommend! Show details · 1crowdywendy Mid North Coast, NSW 3 posts
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Relief to Have Good Internet: Pleasure to Deal with a Friendly, Professional and Helpful Company
Mint Telcom recently installed NBN Fixed Wireless to our house on the Mid North Coast of NSW. From our first contact, we found Mint Telecom staff to be friendly, helpful and highly professional. We were provided with a simple-to-read, yet comprehensive package of information about plans, contracts etc.When we signed up with MINT, we were supplied with detailed information about our installation, what we needed in terms of routers etc, and what to expect on the day we would be linked up to fixed wireless. We were kept informed by MINT on a re… Read more · 1
gular basis until our day of installation. The installation process by a local contractor was similarly professional, and our system was up and working very quickly. The company has since been proactive in contacting us to ensure our system is working properly. Follow-up questions and/or requests for assistance have been dealt with promptly and efficiently. We are delighted to at last have good internet service (best speed around 25 Mbps download, which is according to our plan) to our village which was virtually without the internet over the holiday season due to congestion and tower faults with our previous contractor. From our experience, we would have no hesitation in recommending Mint Telecom for their fixed wireless service. Well done Team Mint!Nathan Hobart, TAS
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After years with the big providers, happy to be here
Spent years with the popular providers, which was fine until it wasn’t. Changed to Mint a couple of months ago and am happy to say that I will not be going back. The fact you can pick up the phone and get onto someone within seconds that is sitting in an office in Salamanca is worth the few dollars a month difference. That, and it’s great to support local business. Show details · 1Josephine S. Metropolitan Adelaide, SA 2 posts
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Amazing consistent customer service
I have three separate accounts with mint telecom two for restaurants and a personal Internet package. My experience with mint has been exemplary there are never long wait times to call for support and the support that is received is highly detailed very efficient and consistent. I generally end up speaking to the same people and they care about the service and they make sure that you have your enquiry resolved 100%. I have had no issues with my service and that is the reason I have three different accounts with them because they are far better than any other service I've had to date would recommend to anyone and do Show details · 1Brittney South East Queensland, QLD 2 posts
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Outstanding Customer Service
The NBN service is good, I haven’t had any issues with the connection and had no issues with the set up. Kelvin is easy to get a hold of, responsive, and goes above and beyond to make sure there are no issues. Would highly recommend this service. Show details · 1fchamber Greater Melbourne (Outer), VIC 2 posts
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The correct package for me
All my contact with Mint has been first rate.Their communication cannot be faulted right the original contact through to connection and after sales follow up.
Service with reliability should be their motto.
Well Done. Show details · 1
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Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
---|---|---|---|---|
Standard Monthly Price | $69.95 | $79.95 | $89.95 | $99.95 |
Typical Evening Download Speed | 15Mbps | 30Mbps | 60Mbps | 60Mbps |
Max Upload Speed | 5 Mbps | 20 Mbps | 20 Mbps | 40 Mbps |
Max Download Speed | 25 Mbps | 50 Mbps | 100 Mbps | 100 Mbps |
Contract Type | Set Period | Set Period | Set Period | Set Period |
Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
Service Type | NBN | NBN | NBN | NBN |
Awards | 2020 and 2021 | 2020 and 2021 | 2020 and 2021 | 2020 and 2021 |
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Compare best Internet Service Providers in 2024Extra Information
Launtel Residential
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