- Sign in
- Write a review
Right from the first conversation, I have been very happy with advice & talking me through the set up.
Ive never had any problem with internet drop out & its been reliable.
- Value for Money
- Transparency
- See all answers
Another reason I chose you, was because you are a local business, operating in same time zone.
The customer service I've received from Mint is second to none. They far exceed any other company when it comes to communication. They follow up promptly, reach out when they notice an issue, are diligent with retrieving answers and patient when it came to me asking questions. Very friendly, very helpful. Highly recommend!
- Value for Money
- Transparency
- See all answers
Hi Sammi,
Great to hear our Mint Monitor process is working well for you! We take a proactive approach to our customers services and where we see an issue we will reach out to start the process to fi...
- 3 reviews
- 1 like
Relief to Have Good Internet: Pleasure to Deal with a Friendly, Professional and Helpful Company.
Mint Telcom recently installed NBN Fixed Wireless to our house on the Mid North Coast of NSW. From our first contact, we found Mint Telecom staff to be friendly, helpful and highly professional. We were provided with a simple-to-read, yet comprehensive package of information about plans, contracts etc.
When we signed up with MINT, we were supplied with detailed information about our installation, what we needed in terms of routers etc, and what to expect on the day we would be linked up to fixed wireless. We were kept informed by MINT on a re...
Read moregular basis until our day of installation. The installation process by a local contractor was similarly professional, and our system was up and working very quickly. The company has since been proactive in contacting us to ensure our system is working properly. Follow-up questions and/or requests for assistance have been dealt with promptly and efficiently. We are delighted to at last have good internet service (best speed around 25 Mbps download, which is according to our plan) to our village which was virtually without the internet over the holiday season due to congestion and tower faults with our previous contractor. From our experience, we would have no hesitation in recommending Mint Telecom for their fixed wireless service. Well done Team Mint!- Value for Money
- Transparency
- See all answers
Hi Wendy,
We work very hard to make our onboarding processes as efficient and simple as possible so great to see that shine through in your review.
We also like to be proactive as our role is to chase...
Spent years with the popular providers, which was fine until it wasn’t. Changed to Mint a couple of months ago and am happy to say that I will not be going back. The fact you can pick up the phone and get onto someone within seconds that is sitting in an office in Salamanca is worth the few dollars a month difference. That, and it’s great to support local business.
- Value for Money
- Transparency
- See all answers
Hi Nathan,
Always great to get feedback that our local and responsive service is shining through... Who has time to wait in call centre queues these days?
Thank you for taking the time to let us know....
Find out how Mint Telecom NBN 25/5 (Basic+) compares to other Internet Service Providers
Know better, choose better.
- 2 reviews
I have three separate accounts with mint telecom two for restaurants and a personal Internet package. My experience with mint has been exemplary there are never long wait times to call for support and the support that is received is highly detailed very efficient and consistent. I generally end up speaking to the same people and they care about the service and they make sure that you have your enquiry resolved 100%. I have had no issues with my service and that is the reason I have three different accounts with them because they are far better than any other service I've had to date would recommend to anyone and do
- Value for Money
- Transparency
- See all answers
Hi Josephine,
We're only a small team which will help you to speak with similar, if not the same, people regularly (if you need to talk to us!).
Great to hear that all is well with the restaurants as ...
- 2 reviews
The NBN service is good, I haven’t had any issues with the connection and had no issues with the set up. Kelvin is easy to get a hold of, responsive, and goes above and beyond to make sure there are no issues. Would highly recommend this service.
- Value for Money
- Transparency
- See all answers
Hi Brittney,
Great to hear Kelvin has looked after you very well! We focus on ensuring our products work really well and back it up with support from Hobart where we are easy to reach and to deal wit...
All my contact with Mint has been first rate.
Their communication cannot be faulted right the original contact through to connection and after sales follow up.
Service with reliability should be their motto.
Well Done.
- Value for Money
- Transparency
- See all answers
Hi fchamber,
Not a bad motto! It most certainly is what we aim for, so awesome to get the feedback from you that we are on track with our aims.
Appreciate you taking the time to let us know....
Related Articles
So happy with Mint Telecom! They are quick and professional when answering any queries and I can understand their responses. They also check in with you to see how you are going. Very happy with their service. My son also received a $50 credit as he recommended me to them and I also received $50 off my first bill! Highly recommend.
- Value for Money
- Transparency
- See all answers
Hi Cathy,
Great to see our very experienced team that operate from Hobart shining through in your review.
Also, our refer a friend program is very popular so always good to see that rewarding our existing and new customers....
Continuous service, no drop outs, ever. Friendly efficient customer service. Local business and you speak to a local customer service representative. No waiting for a reply to queries, reply is immediate.
- Value for Money
- Transparency
- See all answers
Hi Tricia,
Not much more I can add to that! It is exactly who we are and how we go about it - awesome to see feedback that so accurately aligns with what we aim to deliver.
Thank you...
Find out how Mint Telecom NBN 25/5 (Basic+) compares to other Internet Service Providers
Know better, choose better.
I have a reliable connection, that helps me to provide a better service with my business as I need to rely on nbn for Hicaps. Everything was organized with setting up efficiently and I didn't have to wait 2 months. With no other issues either. Long story.
At this point in time there have been no issues.
Thank you Mint you have been a life saver.
- Value for Money
- Transparency
- See all answers
Prior to Mint my health suffered immensely due to other telecommunication hoo ha issues with..... No names mentioned
Hi Hedi,
We're a small business as well, so we massively get it.
Things need to work and if they don't you need to know that there is a team that is easily accessible and that knows how to fix. No on...
The reviewer stated that an incentive was offered for this review
Excellent customer service. After a frustrating experience with a major telco, a friend recommended Mint to me. Mint had the issue solved, and internet up and running on the day. Fast communication, friendly, and competitively priced. Can’t fault them.
- Value for Money
- Transparency
- See all answers
Hi Elise,
Experience really does count and is a core part of our offering. So it's great to hear we had your problem solved and service up and running same day.
Thank you for taking the time to provide us with your feedback, it's much appreciated. ...
- 2 reviews
- 1 like
Called Mint Telecom in the morning, everything was up and running smoothly by lunchtime! Really friendly bunch and I love that emails are replied to so quickly :) So far so good, excellent wifi speeds even on the Basic plan in the evenings!
- Value for Money
- Customer Service
- See all answers
Hi Lee,
How annoying is it when you send an email off to someone and have to wait hours or days without knowing if its even received? We try to treat emails like chat with really quick turnarounds - ...
Find out how Mint Telecom NBN 25/5 (Basic+) compares to other Internet Service Providers
Know better, choose better.
- 2 reviews
Great NBN service reception and great customer service from staff based in Hobart. I received super service when first connecting my NBN service. Kelvin was so patient and helpful. So glad to support a local business. Thank you!
- Value for Money
- Transparency
- See all answers
Hi Melanie,
Always great to hear from some of our local customers as we truly appreciate the support from the Tasmanian community.
Really pleased that Kelvin was able to get you up and running and that all is working well. ...
- 2 reviews
I live far away from the nearest switch. It was to hard for everybody else, but Mint Telecom made it fantastic and in fact best ever! Once you try them you will stay with them. Head and shoulder above others!!
- Value for Money
- Transparency
- See all answers
Hi,
Our considerable experience in the industry and knowledge really comes to the fore when problems like this arise.
If there is a way, we'll know it or we'll find it! ...
Ok. We’re seniors but reasonably tech savvy. We’ve been trying to install NBN for several weeks. We live in an apartment block with fibre to the basement.
The connection process is relatively simple but two ISPs were unable to achieve it.
Calls to service centres produced people with limited language skills and non-existing tech skills located in the Phillipines.
Called MINT! Wow! They understood all the detail of our issue. They gave accurate advice they’re located in Hobart.
Within 5 days of us signing up (including one weekend) we were connected!
They messaged to check how things were going, they answered residual questions.
This ISP is Mint!
- Value for Money
- Transparency
- See all answers
Hi Farrago,
What can we say... It's not that hard and experience matters! ;-)
Great to hear that we got you up and running so quickly and that all is working as we both expect. ...
And they personally answer their phone with no time on hold- amazing!
Questions & Answers
Sorry, there are no questions about Mint Telecom NBN 25/5 (Basic+) but you can read 58 questions about Mint Telecom.
Get an answer from our members and Mint Telecom representatives
Details
Category | Internet Service Providers |
---|---|
Standard Monthly Price | $69.95 |
Typical Evening Download Speed | 15Mbps |
Max Upload Speed | 5 Mbps |
Service Type | NBN |
Packages Available | Bundle and Standalone |
Contract | Set Period |
Data Allowance | Unlimited |
Max Download Speed | 25 Mbps |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Debbie,
Read moreome to get feedback that our aims and the the outcomes are aligned.We think our very experienced team, based out of Hobart, is our secret to providing simple and appropriate advice to get you online and operational as easily as possible.
So its always awes...