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Mint Telecom NBN 50 (Standard Plus)

Mint Telecom NBN 50 (Standard Plus)

5.0 from 8 reviews

Awesome service

The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.

Value for Money
Transparency
Customer Service
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Bock Corp, With the multi technology roll-out that is now in place for NBN it does mean that there is quite a difference between addresses. Accordingly we will review what your address is capable of and combined with your specific requirements look to match you to the best plan and speed specifically for you. Great to hear that our proactive approach to support is valued and we definitely appreciate you taking the time to provide us with the feedback. Cheers Michael

Customer Service without peer

I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.

Value for Money
Transparency
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Nick, Definitely not the easiest NBN connection and we sure wish it could be done faster, but with patience and perseverance we do always get the end result we are both after. Appreciate you working with us and then taking the time to share your experience and feedback with others. Cheers Michael

This is how service should be.

The story begins with me ringing Mint,I get courteous advice and sign up at 1PM .
At 4PM i am on the net with MInt and they help me configure my Modem/Router.Service with a smile and knowhow and this is what customers of Mint are so happy about. Can highly recommend Mint to anyone .
Keep up the good work.

Value for Money
Transparency
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Joe, Great to hear our onboarding process worked as we designed and aim. It isn't always as easy as it should be but we definitely aim and work as hard as we can to make it like that. Thank you for taking the time to provide us with the feedback, we really appreciate it. Cheers Michael

Great customer Service

We have been with Mint Telecom since we opened our business 5 months ago and they provide amazing customer service. They never give up until your service is perfect and you are happy with everything. They go above and beyond which is a rare quality in telecommunication service providers. We couldn't be happier with our connection and Mint Telecoms service, particular thank you to Kelvin for his persistence and patience.

Value for Money
Customer Service
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
1 comment
Hi Susan, We definitely are persistent and as long as you are willing to work with us we will keep going until it's the best it can be. We get how frustrating it is when things don't work as they should so want the right experience for our customers. Thanks for taking the time to provide us with the feedback, we really appreciate it. Cheers Michael

Fantastic Product and Support

This has to be the easiest company I have dealth with in the last 10years. Such a smooth transition and so prompt in answering questions no matter how silly. I would highly recomend MINT to everyone.

Value for Money
Customer Service
Start DateFebruary 2019
Standalone or BundledBundled
Connection TypeI don't know
1 comment
Hi Paul, We definitely focus on our communication and ensuring we are easy to reach and to deal with - so its awesome to get that feedback. Thanks for taking the time to let us know, its definitely appreciated. Cheers Michael

I LOVE MINT

Mint was amazing. Decided to switch after Optus failed to set up my NBN, after 5 weeks. Made the switch to Mint yesterday morning, and now 24hrs later have recieved my modem and have working internet. Cannot believe I didnt switch sooner.

Customer care team is an absolute delight to deal with. An Australian call centre who I didnt have to wait on hold for. I was assisted by helpful, competent, friendly and easy to understand staff.
I have also reached out over facebook messenger and requested a call. I promptly got a reply and a call time organised.

Mint is absolutely sensational! I will never deal with another internet provider again. I cannot recommend them high enough! If setting up your internet use Mint, or switch your current provider now!

Value for Money
Customer Service
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Tiff, Wow, thank you! What you've described is what we aim to deliver. Easy to reach via phone, email or Facebook messenger all backed up by a very experienced team. Operating from Hobart is what we deem our secret sauce! No overseas call centres with us, ever! Thank you for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

You'll struggle to find a better company!

After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...

Value for Money
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Paul, Great to here its all working as it should. As you noted, we monitor our entire customer base daily for drops and where we think there is a problem we'll start a conversation - after all we want it to work as best as it can. And even though the drops are never due to our network, we're very good and persistent chasers of NBN Co to get it right (plus we bring a lot of experience to the table which also helps). Thanks for taking the time to provide us with the feedback and your experience, it's much appreciated. Cheers Michael

Best NBN provider around

I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!

Value for Money
Customer Service
Start DateDecember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeI don't know
1 comment
Hi Maile, Great to hear your experience in getting setup and thereafter contacting us is exactly what we aim for. Operating from Hobart makes us nice and easy to reach and to deal with and we focus heavily on making the onboarding and activation process as simple as we can for all our customers. Thanks for the feedback, we really appreciate it. Cheers Michael

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Questions & Answers

if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
4 answers
Hi Midge, Best to contact us directly to cover, but in simple terms: 1. Yes - you can get all these services directly from each provider. 2. Yes - plan details are on website (bundles section). 3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings. Cheers Michaelthanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.If it's already installed then we can activate same day. Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required. Cheers Michael

Details

NBN 50 (Standard Plus)
Monthly Price $79.95
Service TypeNBN
Packages AvailableBundle and Standalone
ContractSet Period
Data AllowanceUnlimited
NBN Speed Tier 50/20
Max Download Speed 50 Mbps
Max Upload Speed 20 Mbps
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