The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.
Customer Service without peer
I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.
This is how service should be.
The story begins with me ringing Mint,I get courteous advice and sign up at 1PM .
At 4PM i am on the net with MInt and they help me configure my Modem/Router.Service with a smile and knowhow and this is what customers of Mint are so happy about. Can highly recommend Mint to anyone .
Keep up the good work.
Great customer Service
We have been with Mint Telecom since we opened our business 5 months ago and they provide amazing customer service. They never give up until your service is perfect and you are happy with everything. They go above and beyond which is a rare quality in telecommunication service providers. We couldn't be happier with our connection and Mint Telecoms service, particular thank you to Kelvin for his persistence and patience.
Dr Paul Meara
Fantastic Product and Support
This has to be the easiest company I have dealth with in the last 10years. Such a smooth transition and so prompt in answering questions no matter how silly. I would highly recomend MINT to everyone.
I LOVE MINT
Mint was amazing. Decided to switch after Optus failed to set up my NBN, after 5 weeks. Made the switch to Mint yesterday morning, and now 24hrs later have recieved my modem and have working internet. Cannot believe I didnt switch sooner.
Customer care team is an absolute delight to deal with. An Australian call centre who I didnt have to wait on hold for. I was assisted by helpful, competent, friendly and easy to understand staff.
I have also reached out over facebook messenger and requested a call. I promptly got a reply and a call time organised.
Mint is absolutely sensational! I will never deal with another internet provider again. I cannot recommend them high enough! If setting up your internet use Mint, or switch your current provider now!
You'll struggle to find a better company!
After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...
Best NBN provider around
I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!