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Mint Telecom NBN 50 (Standard Plus)

Mint Telecom NBN 50 (Standard Plus)

4.9 from 35 reviews

Reviews

(34)
(0)
(0)
(0)
(1)
  • Value for Money
    4.8 (33)
  • Transparency
    4.8 (27)
  • Customer Service
    5.0 (34)
  • Adequate Speeds Yes (97%) · No (3%)
Trudi Dwyer

Trudi DwyerHobart, TAS

The staff were incredible so helpful even when out of hours.

published

Great connection and service better than I have experienced in many years. They were there last minute and when all other companies were out of hour they helped out. The best customer service I have had for as long as I can remember.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Dale

DaleSydney, NSW

Go Mint!

published

We are an SME that places a great deal of importance on personal service, quality, knowledge & support ... Mint Telecom not only ticks all boxes, but also does it in a competitive manner.
No doubt the right move for us when we changed over to the NBN for both internet & phones; the transition & setup was sooo smooth.
The equipment turned up ready to plug & play, it works well and the ongoing support is excellent.
We only gave 5 Stars because there aren’t any more to give ...

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
  • Verified customer

The A team.

published

I had previously had ongoing issues with my isp switching between isp's and still getting no results, No assistance nor anyone capable of getting a tech to come and work it out.
Switching to mint was my saving grace. Being minutes away from ripping the box off the wall and using it as a Frisby to my dog the mint team assured me they'd sort it. A few tests and a couple days the mint team had a tech out replacing my antenna, redirecting my service to an alternate tower and my speed tests from 2mbps to averaging 20 plus at peak.
This was going on 12 months ago(ish) and I'm still yet to have a single issue with their service. Kudos to mint! You've slowed my balding and grey hair production.
Thank you.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Rem

RemGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fantastic customer service and provider

published

We recently left Mint Telecom, but not because of a bad service. Michael and his team are absolutely terrific. They monitored our service for any issues and promptly raised them when they were identified. We had the unlimited 50/20 package which served us really well. We would highly recommend Mint Telecom, Michael and his team and will certainly be back if it doesn't work out at our new provider.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Hel Cat

Hel CatDarling Downs, QLD

  • 2 reviews

Best ISP Ever!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateJanuary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Best Customer Service!

published

Mint Telecom have the best customer service we have encountered from an ISP. We have never had an issue getting through on the phone & they are available out of hours via Facebook Messenger. They always respond promptly when we message them.

Our experience with our NBN Fixed Wireless over the last few months has been horrible, with lengthy dropouts & extended maintenance. All the issues we have had can be attributed to NBN.co and not to Mint Telecom. Mint Telecom have spent hours via Facebook Messenger working with me to try and troubleshoot our connection issues, much of this time out of normal business hours.

I can highly recommend Mint Telecom to anyone looking for an ISP with an Australian based support & customer service team.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Greg A.

Greg A.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Mint Telecom provides quality help and prompt service that is exemplary!

published

Their support service even exceeds the calibre of Internode + iiNet waaaaaay back before being bought out by TPG - even earlier for iiNet; before they bloated with advertising, dumped quality for quantity, and outsourced everything.

Have now had their service for my previous address (FTTN) and current, which had issues with a missing Terminating Panel, from which Kelvin from Mint has taken care of with consistent effective communication and resolution.

Their network provision has always been consistently of high quality, with this plan supporting multiple simultaneous video streams without dropout or loss of quality.

I cannot recommend even considering any other service

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Mei

MeiSydney, NSW

Best customer services and friendly staffs

published

I signed up with Mint 3 weeks ago. Their staffs are always helpful and patient with my queries. They have the best customer service that you won't get from any other places. Their live chat feature is life saver, simply sending photos and questions, all could be sorted in minute. Not like other ISP which you need to fill in a form via email and got an answer overnight. I highly recommend Mint!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateDecember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Sam K

Sam KLaunceston

Great small company with real people and excellent service

published

I deal with mint both at my job as an IT Technician and have my home NBN through them and so far I have not had any issues with them nor have any clients we have helped sign up with them.

Communication is fantastic and very responsive with friendly helpful staff, turn around time is second to none and the connections so far have been rock solid.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Find out how Mint Telecom NBN 50 (Standard Plus) compares to other Internet Service Providers

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Laura Verdouw

Laura VerdouwHobart, TAS

Service is second to none!

published

The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Steve M.

Steve M.South East Queensland, QLD

Great service.

published

Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Steven

StevenHobart, TAS

  • 10 reviews

Brilliant Customer Service

published

Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Peter H.

Peter H.Hobart, TAS

Excellent customer service

published

Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.

Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
David c

David cSydney, NSW

Mint have the absolute best team behind them!

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateNovember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
David c
David c

Thanks again mate!! Awesome!!

Ricky B.

Ricky B.Greater Melbourne (Metropolitan), VIC

45 Mbps download speed at 5pm - perfect

published

Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Internet Service Providers

Find out how Mint Telecom NBN 50 (Standard Plus) compares to other Internet Service Providers

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Clay

ClaySydney

Sick of poor customer service with Telcos? Go with Mint Telecom!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Professional and Helpful

published

Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.

Very friendly customer service team too.

Customer Service
Connection TypeFTTP (Fibre to the Premises)
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Amazing communication between every involved at Mint.

published

The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
TechMafia

TechMafiaGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • Verified customer

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
TechMafia
TechMafia

Perfect

published

Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Page 1 of 2

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Questions & Answers

Tez

Tezasked

do mint have email addresses?

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael

Tez
Tez

Thanks Michael.

DesignKink
DesignKink

Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com

midge

midgeasked

if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem

4 answers
Mint Telecom
Michael S.Mint Telecom

Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael

midge
midge

thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.

Mint Telecom
Michael S.Mint Telecom

If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael

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