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Mint Telecom NBN 50 (Standard Plus)

Mint Telecom NBN 50 (Standard Plus)

4.9 from 54 reviews

Reviews

4.9

54 reviews
5
(53)
4
(0)
3
(0)
2
(0)
1
(1)
  • Value for Money
    4.8 (51)
  • Transparency
    4.9 (44)
  • Customer Service
    5.0 (52)
  • Adequate Speeds Yes (98%) · No (2%)
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Mat H.

Mat H.Hobart, TAS

Above and beyond

published

Now I'm no tecko head I'll give it a go as far as I can but when I get stuck I'm maybe not the most patient unlike the lads at mint who talked my 12 yr old lad through what needed to be done to get the new Google nest up and running. Amazing service and my internet never misses a beat with mint.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateSeptember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
Mat H.
Mat H.

This is the second time I've left a review the 1st was after my house move and I was without internet for only 5 hours. You lot have the very best customer service I've ever experienced. Thank you.

TassieKel

TassieKelHobart, TAS

Easy, seemless transition from my other provider!

published

Kelvin was very helpful and the transition from my old provider was super fast and easy. Instructions were clear, cost is super valuable and we are very happy with the speed.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Excellent experience with all aspects!

published

Customer service from the get go has been exceptional. The product has been great so far with better performance than our last provider with no drop outs especially with everyone home during COVID19.

Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Get what you pay for, and great service!

published

From being able to start the process of changing from Belong (who were giving me no more than 7mb down and 0.7 up) simply and efficiently on Facebook Messenger to delivery of modem and activation of the service, I have been very impressed with Mint. Sometimes it pays to go small, it seems!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Sam26

Sam26South-East, TAS

The best nbn company I have dealt with by far, there was zero hassle and I was connected within 6 hours!

published

Connection is great zero drop outs and can use multiple devices at once without any lag!
I highly recommend mint to anyone that wants to get the best of both worlds fast internet for a cheap price!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Excellent

published

Unbelievable service considering we spent 11 weeks trying to connect with another provider. We rang the guys at MInt and they where so helpful, within a couple of days nbn had been organised to come out and within the week we had internet, had no problems with drop out and good internet speed. Thanks, you guys rock.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Nally

NallyGreater Melbourne (Inner), VIC

  • 2 reviews

Exceptional Service!

published

Phenomenal service! Zero drop outs and the connection is extremely reliable!

The best thing about Mint Telecom is their Customer service! I get through any-time (even on weekends)! Really happy with their service!

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Bec B.

Bec B.North-West & West coast, TAS

All smiles Here!!

published

Mint is spot on. No mucking around and easy to get connected. The service works great in our remote small town!! Speeds have been great!! No troubles here...Smiles all round!!! Thanks Mint.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

The Market Differentiator

published

When it comes to NBN, there are plenty of options out there, including many big named providers. In the end they are providing a similar product wrapped around their version of the service. This is where Mint differentiates from the rest, being a truly customer focused provider and having their customer service onshore makes a huge difference.

Example: had a friend who was moving houses and had initially signed up with TPG. His connection date kept getting pushed out and he was going to have to wait at least a month. Luckily he told me this and after referring him to Mint, he was connected within 48 hours.

Highly recommend them, they are helpful and and very proficient.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Liz

LizRivett 2611, ACT

Great service and customer support

published

Excellent customer service - friendly and professional. The NBN was set up the very same night after several hours. I was surprised at how fast my housemate and I got our internet connected.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

So Helpfu And Quick

published

Brilliant service with Mint Telecom. Never had any major dramas from setup to usage. Even the slightest issue with business or home connection they are so helpful in getting this rectified. Can contact via messenger and there is always someone that will reply within minutes. So helpful and great knowing they are always there even in the evening. Wouldn't go with any other provider.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great service and customer care!

published

The team at Mint have been very helpful in setting up my new home broadband service. I have received advice on selecting a modem and installing the modem. I have had good after care, with follow up emails addressing billing inquiries and also checking in on how the service has been. I have had support from them in contacting NBNco to come and fix the NBN connection.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Jeff D.

Jeff D.New South Wales

Michael @ Mint Telecom is awesome. And everyone else!

published

Michael was so friendly, patient, and personal on the phone when I signed up for 50/20 NBN from Mint Telecom. I wasn't here for the installation, but my partner says that guy was friendly and professional too. So glad I chose Mint Telecom -- I'll be recommending them to anyone who asks.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Josephine S.

Josephine S.Metropolitan Adelaide, SA

Unparallelled Customer Service

published

Signed up for fast NBN package for my cafe. Every call and interaction has been clear and customer service provided unlike any other ISP I have dealt with before. The follow through, the helpful nature of the reps, the knowledge. I can't fault it. Never have to wait long for calls to be answered. My modem came pre-programmed so it was plug and play. I've had zero issues. So happy will be converting my home account.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateJanuary 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
PT73

PT73Hobart

  • 2 reviews

Fantastic customer service

published

Changed to Mint recently.
Customer service has been outstanding. Company spontaneously contacted is regarding our service dropping out (a problem that existed with previous provider also) and came up with a possible solution for us. Very impressed. Change over and account set up was seamless.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Internet Service Providers

Find out how Mint Telecom NBN 50 (Standard Plus) compares to other Internet Service Providers

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Amanda

AmandaSydney, NSW

Finally A Decent Telco

published

Have had Mint Standard Plus plan for a couple of months now and couldn't be happier with it. Easy installation, terrific customer service. Speed totally fine for a 2 person household. Feels good to support a local Tassie business rather than a giant company that couldn't give a rats.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ray

RaySydney, NSW

  • 2 reviews

Excellent service

published

Very happy with Mint Telecom as my NBN provider. Phenomenal response time when contacted with anything from an issue to a general question. Above and beyond with advice on equipment and set up. I highly recommend Mint Telecom.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Best Customer Service Hands Down

published

We have a home and two businesses all connected with Mint Telecom. They go above and beyond with their customer service and could not fault them. Switched from one of the big providers who were terrible at customer service. We have had one outage since signing up and it was acknowledged through an informative txt and rectified quickly. 10/10

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Mint Telecom is perfect

published

I have just had my NBN connected and wasn’t sure who to use as an ISP and after looking online I saw Mint Telecom had great reviews with customer service and ease of use so I chose them to try over all the big companies like Optus, Telstra etc and I am glad I did as I have found them to be fantastic and for anyone who finds customer service to be important then please give Mint Telecom a go

Connection TypeFTTC (Fibre to the Curb)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Trudi Dwyer

Trudi DwyerHobart, TAS

The staff were incredible so helpful even when out of hours.

published

Great connection and service better than I have experienced in many years. They were there last minute and when all other companies were out of hour they helped out. The best customer service I have had for as long as I can remember.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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Questions & Answers

Tez

Tezasked

NBN 50 (Standard Plus)

do mint have email addresses?

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael

Tez
Tez

Thanks Michael.

DesignKink
DesignKink

Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com

midge

midgeasked

NBN 50 (Standard Plus)

if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem

4 answers
Mint Telecom
Michael S.Mint Telecom

Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael

midge
midge

thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.

Mint Telecom
Michael S.Mint Telecom

If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael

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