Service is second to none!
The switch to this locally owned and operated business was the best decision. Their customer service is outstanding - they are so helpful, do what they say and follow up. They’re also easy to do business with and nice people to boot! We’re here for life, highly recommend!
Moved houses and opted to stay with belong for ease. After 3 weeks of being given excuses (and getting scripted answers to every call made) and getting told it would be up tomorrow we lost faith. We spoke with Michael initially via Facebook as office was closed over Xmas. Called first day after and had nbn within 4 hours thanks to Kelvin. Not only was the service better but Kelvin talked us through the logistics of nbn in a large home. Result is a fantastic service with no buffering in a house with four teenagers.
Brilliant Customer Service
Best customer service I've encountered. Prompt, efficient and courteous. Our FTTN NBN connection has been a little unreliable, but MINT have gone over and above to try and help, even with this second-rate FTTN connection.
Excellent customer service
Have had two separate connectivity issues recently, one with NBN and the other a problem with the modem. Mint worked on our behalf in getting NBN Co to repair our connection at the node promptly. Mint also resolved the modem issue by lending us a modem whilst another, new, one was ordered. It has now arrived and both issues successfully resolved. The customer service from Mint has been extraordinary in terms of timeliness and courtesy. Mint was recommended to us via word of mouth and we in turn would happily recommend Mint to anyone else.
Mint have the absolute best team behind them!
I moved into a new house 3 weeks ago and from day one I was with Telstra and had obvious problems with over 700 dropouts in these few weeks! I was sick of calling Telstra and talking to a stupid computer before Id speak to a real person and then repeat what I just said to 10 different people!! They made me sit at home while no one showed up two days in a row! Well I can tell you now I made the jump to mint and my modem was sent to me literally the next day! Then yeh I had same problem because it was nbn problem that the Telstra guy stuffed up w...ith the wrong cable. Let me tell you, I called mint up and boom straight away Im talking to an Aussie! He seemed to of fixed the problem and I thought it was all good but over the weekend I had issues because at that stage didnt realise it was nbn cable issue. I get an email from mint first thing Monday morning saying, hey we see that you have had dropouts over the weekend and we want to get this problem sorted ASAP so we have organised nbn to come out tomorrow. I didnt even need to call anyone! I did nothing! No phone call, no worrying, no stressing, no anger! Nothing! And boooom my internet is perfect!!!! Man, after 3 weeks of Telstra and 100 phone calls they couldnt even help or do anything because I was talking to ten different people Mint fixes it within a bloody day mate!! Legends!!! Go with mint! Trust me! I love you mint team! No stress for me now woohooo
45 Mbps download speed at 5pm - perfect
Great service at a great price. After an initial issue that turned out to be a faulty modem, I received the replacement modem within 24 hrs and it's been fantastic ever since.
Sick of poor customer service with Telcos? Go with Mint Telecom!
We are a small business employing around 30 people in Sydney, with three showrooms in other locations in addition to our head office location. We used Mint Telecom to set us up with, and manage, our upgrade to NBN. Since then - about eight months ago - our experience with them has been nothing short of outstanding. First of all, the plan is very cost effective, and they helped us get set up in the beginning. But perhaps the most surprising of all (we have grown accustomed to poor customer service and technical back-up with telecommunication...s companies) was the ongoing technical support and administration assistance. They have been ridiculously responsive and have helped us within minutes every time we have had questions or administration requests (changing recorded messages, adding new staff to call rings, etc). I couldn't recommend these guys highly enough. Thank you for single-handedly restoring our faith in customer service, Grant!!!
Professional and Helpful
Setting up our Internet connection with Mint was easy and straightforward. From the start they were professional and friendly in all aspects when arranging our broadband connection and we have Wi-Fi connection to all of our devices.
Very friendly customer service team too.
Amazing communication between every involved at Mint.
The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.
- Verified customer
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.
Very good internet service, 100% uptime, very fast support
I have been using this service for 11 months and am extremely pleased by the quality of the service and support. I either have to have an amazingly good or amazingly bad experience before I can ever be bothered to write a review, I highly endorse Mint Telecom.
Easily the best customer service I’ve ever received from a telco. Quick turn around on connection and reliable speeds.
Had a problem connecting with my previous router and the service crew identified and provided a solution instantly.
A refreshing change
Believe it or not, there is a telco in Australia where the staff are knowledgeable, genuinely helpful and proficient in English. Keep up the good work Mint Telecom, you're leaving the big boys for dead.
- Verified customer
Very satisfied overall
We have been connected through Mint Telecom for a couple months now. The personal service we received during setup and followup after that has been truely outstanding and greatly appreciated. The connection works perfectly.
Seemless services from the guys at Mint. From ordering my service, to NBN installation, the service tech being not only time but phoned ahead. Speed is spot on. Even when I went to connect at 6pm one evening I was even able to reach Mint to guide me through.
What can I say!! Mint is Mint. Top notch Customer Service, awesome assistance from Kelvin, Grant and Josh, nothing was too hard for them, answer all my questions (I had many LOL) I'm not tech savvy, so having Josh jump in and help me out was bonus in itself. The sign up process was easy and straightforward, the turn around time from my old provider disconnecting and Mint taking over was within hours which I thought was pretty fantastic.
- Verified customer
The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.
Customer Service without peer
I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.
This is how service should be.
The story begins with me ringing Mint,I get courteous advice and sign up at 1PM .
At 4PM i am on the net with MInt and they help me configure my Modem/Router.Service with a smile and knowhow and this is what customers of Mint are so happy about. Can highly recommend Mint to anyone .
Keep up the good work.
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Questions & Answers
do mint have email addresses?
Michael S.Mint Telecom
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
Michael S.Mint Telecom
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
Michael S.Mint Telecom
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
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