Mint Telecom

Mint Telecom Questions & Answers

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Petrolpump
Petrolpump · Mint Telecom

I have a modem from vividwireless & wanted to know ifI could use it to set up the internet with mint. The internet I’m using is hopeless, it only works occasionally. I pay Telstra $62 a month & it keeps going up. judybowser@icloud.com

Mint Telecom
Mint Telecom   DM   

Hi, If the modem is not locked and able to be updated with the new pppoe username and password details we supply then you can use.
You'd have to check with vivid if that is the case though, we can't tell.
Best to call through to us on 1300 58 64 68 during business hours and we can answer any and all questions for you.
Cheers
Michael

Craig W
Craig W  

You can use any modem that is compatible with NBN.

Shaunna sparkles C.
Shaunna sparkles C. · Mint Telecom

How do I sign up

Mint Telecom
Mint Telecom   DM   

Hi Shaunna, Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael

MichaelW
MichaelW · Mint Telecom

which router would be supplied by Mint for HFC connection in Melbourne?

Mint Telecom
Mint Telecom   DM   

Hi Michael, We don't supply modems or routers.
We would typically offer to sell a preconfigured Netcomm Wireless unit but due to covid impacts they currently have no stock in Australia.
When you call us we can provide recommendations on suitable units for your situation to purchase.
Cheers Michael

C Huynh
C Huynh  

Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!

Bruce Forrester
Bruce Forrester · NBN 250/25 (Superfast)

Can you run tests to make sure our connection has the capacity to be compatible with 250/25?

Mint Telecom
Mint Telecom   DM   

Hi Bruce, You have to have a fibre to the premise service or a HFC service (which is then limited to certain areas) to be able to access that speed plan.
When you talk to us we would check your address and advise you if it was possible.
Cheers
Michael

Toby
Toby · NBN 50/20 (Standard)

When I check the availability of my connection with Telstra at my address below, the Telstra website says that I cannot connect.
I assume you use Telstra for your line, can I still use your service?
Address:[Content Removed]

Mint Telecom
Mint Telecom   DM   

Hi Toby, We use NBN, not Telstra.
Give us a call on 1300586468 or email us at care@minttelecom.net.au and we can review for you.
Cheers
Michael

Cliff
Cliff · NBN 12/1 (Basic)

What are the telephony arrangements for your internet service? I have a TP-LINK Archer VR2100v telephony modem and a new Uniden SS E45 NBN compliant phone installation.?
Thank you
Clifford Perrin.

Mint Telecom
Mint Telecom   DM   

Hi Cliff, That should work. Nothing special is required.
Best to contact us directly via our website or email for any further questions.
Cheers Michael

theuptake
theuptake · Mint Telecom

Lots of reviewers on here giving glowing reviews with just the one review. Very suss.

Mint Telecom
Mint Telecom   DM   

Hi, Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
Cheers Michael

Graeme M.
Graeme M. · Mint Telecom

What method of delivery can I get

Mint Telecom
Mint Telecom   DM   

Hi Graeme, Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Cheers Michael

Graeme M.
Graeme M.  

Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.

Mint Telecom
Mint Telecom   DM   

Hi Graeme, Contact us directly via our website and we can review options for you.
Cheers Michael

Graeme M.
Graeme M.  

Hi Michael, I am puzzled as to how I get an Internet connection without NBN being involved.Thanks Michael for your patience and help.Graeme.

Mint Telecom
Mint Telecom   DM   

Hi Graeme, Head over to our website and chat with us directly and we can review and provide answers for you.
Cheers Michael

Judith
Judith · Mint Telecom

Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.

I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.

Regards Jude

Mint Telecom
Mint Telecom   DM   

Hi Judith, Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael

Farrago
Farrago  

Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding

John RH
John RH · NBN 12/1 (Basic)

G'Day,
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
Regards,
John R. H.

John RH
John RH  

And, Do you have a telephone number at which I can call and speak to someone (quickly)?

Mint Telecom
Mint Telecom   DM   

Hi John, Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
Cheers
Michael

Graeme S.
Graeme S. · Mint Telecom

WHERE ARE YOU STATIONED

Mint Telecom
Mint Telecom   DM   

Hi Graeme, we operate nationally from Hobart. Head on over to our website at external link where you can ask us more questions if required.
Cheers
Michael

hilda g.
hilda g. · Mint Telecom

Hi do they service Wentworth point
16 Marine Parade

Mint Telecom
Mint Telecom   DM   

Hi Hilda, We operate nationally. If you can access the NBN Network or Telstra network we can help.
Give us a call or chat directly with us from our website.
Cheers
Michael

Paul B.
Paul B. · Mint Telecom

Are they in Brisbane

Trudi Dwyer
Trudi Dwyer  

I don’t think so it is a Tasmania company

Mint Telecom
Mint Telecom   DM   

Hi Paul, Yes, we operate nationally FROM Tasmania.
We have customers all over the country. Give us a call on 1300586468 during business hours.
Cheers Michael

Greg W.
Greg W. · Mint Telecom

I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311

Mint Telecom
Mint Telecom   DM   

Hi Greg, All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
Cheers Michael

Maria
Maria · Mint Telecom

Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404

Mint Telecom
Mint Telecom   DM   

Hi Maria, If you can access the NBN network or Telstra ADSL network we can help.
Best to message us directly from our website OR call us.
Cheers
Michael

Maria
Maria  

Could I please get a contact phone number .

Mint Telecom
Mint Telecom   DM   

external link

Helen
Helen · Mint Telecom

I am unable to phone Norfolk Island

Mint Telecom
Mint Telecom   DM   

Hi Helen, As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the risks with you and outline what we do to prevent hacking as long as items you can also do to minimise.
Cheers
Michael

Irene
Irene · Mint Telecom

mobile phone plans with international roaming

Mint Telecom
Mint Telecom   DM   

Hi Irene, We don't offer mobile services.
Cheers
Michael

Megan C.
Megan C. · Mint Telecom

Where are your customer support staff/call centres based?

David John A.
David John A.  

Hi Megan
Call centre is based in Tasmania, and they answer all your questions so you can understand
David

Mint Telecom
Mint Telecom   DM   

Hi Megan, David is correct. We operate nationally from Hobart, you won't speak to or deal with anyone anywhere else.
Cheers
Michael

Ann
Ann  

Yes Hobart, which is why I chose them my issue was not with that but that the support is not personal, wouldn't pick up a phone to talk to me because they were on holidays, and frustrated that I get links to self diagnose and have to text back before they will look into it further then text back and forth like a yoyo that would take far less time if you were talking to them. if you dont mind all that. Oh and wait for it - [Name Removed] will respond to this because he can't resist having the last word! Not pleasant at all.

Vicki
Vicki · Mint Telecom

All plans seem to have 6 month contract. Is that right? Do you charged to have the Fetch box connected you your service? My current provider charges $15 to have it connected to the server/modem

Mint Telecom
Mint Telecom   DM   

Hi Vicki, Correct, no long term contracts, just 6 mths and thereafter it's month to month.
We don't offer Fetch so don't charge anything related to it. If you want to use Fetch you simply setup directly with Fetch.
Cheers Michael

Rose N.
Rose N. · Mint Telecom

I got problems with iiNet since moving home for 13 days already but the internet connection hasnt been settled yet.

I have had to make a lot of stressful phone calls and annoyed verification procedures wasting my time and affecting to our jobs. I am wondering to change the service provider and considering you Mint as there are quite many of good reviews from customers here.

If you work in Armadale WA 6112 area, please contact me.

Thanks
Rose

Mint Telecom
Mint Telecom   DM   

Hi Rose, If you can access the NBN network we can help.
Give us a call on 1300586468 when suits.
Cheers
Michael

Rose N.
Rose N.  

Thanks for reply.
IiNet says yes. My contract with them is NBN service. The problem is to check the connection outside and inside my house and setting up the modem. Can you send a technician to our home for help as we couldnt fix the problem thru phone calls instructions with iiNet so far

Mint Telecom
Mint Telecom   DM   

Hi Rose, If you call us we can discuss what is the problem and required.
Alternately we have chat programs on our website as well.
Cheers
Michael

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