58 questions from our users
How do I sign up
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
which router would be supplied by Mint for HFC connection in Melbourne?
We don't supply modems or routers.
We would typically offer to sell a preconfigured Netcomm Wireless unit but due to covid impacts they currently have no stock in Australia....
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Can you run tests to make sure our connection has the capacity to be compatible with 250/25?
You have to have a fibre to the premise service or a HFC service (which is then limited to certain areas) to be able to access that speed plan.
When you talk to us we would check your address and advise you if it was possible....
When I check the availability of my connection with Telstra at my address below, the Telstra website says that I cannot connect.
I assume you use Telstra for your line, can I still use your service?
Address:U10/74 Creek Rd, Mount Gravatt East, QLD, 4122
We use NBN, not Telstra.
Give us a call on 1300586468 or email us at firstname.lastname@example.org and we can review for you....
What are the telephony arrangements for your internet service? I have a TP-LINK Archer VR2100v telephony modem and a new Uniden SS E45 NBN compliant phone installation.?
That should work. Nothing special is required.
Best to contact us directly via our website or email for any further questions.
Lots of reviewers on here giving glowing reviews with just the one review. Very suss.
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
What method of delivery can I get
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express. ...
Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.
Contact us directly via our website and we can review options for you.
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements. ...
Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
John R. H.
And, Do you have a telephone number at which I can call and speak to someone (quickly)?
Head on over to our website where the answers to these are listed.
Phone number is 1300586468. ...
I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311
All our pricing is on our website on the plans page.
Head on over and have a look. ...
Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404
I am unable to phone Norfolk Island
As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the ris...
Where are your customer support staff/call centres based?
Call centre is based in Tasmania, and they answer all your questions so you can understand
David is correct. We operate nationally from Hobart, you won't speak to or deal with anyone anywhere else.
Yes Hobart, which is why I chose them my issue was not with that but that the support is not personal, wouldn't pick up a phone to talk to me because they were on holidays, and frustrated that I get l...inks to self diagnose and have to text back before they will look into it further then text back and forth like a yoyo that would take far less time if you were talking to them. if you dont mind all that. Oh and wait for it - [Name Removed] will respond to this because he can't resist having the last word! Not pleasant at all.
All plans seem to have 6 month contract. Is that right? Do you charged to have the Fetch box connected you your service? My current provider charges $15 to have it connected to the server/modem
Correct, no long term contracts, just 6 mths and thereafter it's month to month.
We don't offer Fetch so don't charge anything related to it. If you want to use Fetch you simply setup directly with Fetch.
I got problems with iiNet since moving home for 13 days already but the internet connection hasnt been settled yet.
I have had to make a lot of stressful phone calls and annoyed verification procedures wasting my time and affecting to our jobs. I am wondering to change the service provider and considering you Mint as there are quite many of good reviews from customers here.
If you work in Armadale WA 6112 area, please contact me.
If you can access the NBN network we can help.
Give us a call on 1300586468 when suits....
Thanks for reply.
IiNet says yes. My contract with them is NBN service. The problem is to check the connection outside and inside my house and setting up the modem. Can you send a technician to our ho...
If you call us we can discuss what is the problem and required.
Alternately we have chat programs on our website as well....
I'm currently on Naked Broadband with Optus. How long and what's required to move to NBN with you? I've checked that NBN FTTN is available for my home address.
NBN complete the connection to their network - we place the order, but they coordinate and sent their technicians to establish the connection.
Timing depends on local NBN tech workloads for your area, typically is 1-2 weeks though....
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