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Mint Telecom
4.9 from 446 reviews · View Statistics
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58 questions from our users

Shaunna sparkles C.
Shaunna sparkles C.asked
Mint Telecom

How do I sign up

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Shaunna,
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael

MichaelW
MichaelWasked
Mint Telecom

which router would be supplied by Mint for HFC connection in Melbourne?

2 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
C Huynh
C Huynh

Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!

Bruce Forrester
Bruce Forresterasked
NBN 250/25 (Superfast)

Can you run tests to make sure our connection has the capacity to be compatible with 250/25?

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
Toby
Tobyasked
NBN 50/20 (Standard)

When I check the availability of my connection with Telstra at my address below, the Telstra website says that I cannot connect.
I assume you use Telstra for your line, can I still use your service?
Address:U10/74 Creek Rd, Mount Gravatt East, QLD, 4122

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
Cliff
Cliffasked
NBN 12/1 (Basic)

What are the telephony arrangements for your internet service? I have a TP-LINK Archer VR2100v telephony modem and a new Uniden SS E45 NBN compliant phone installation.?
Thank you
Clifford Perrin.

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Cliff,
That should work. Nothing special is required.
Best to contact us directly via our website or email for any further questions.
Cheers Michael

theuptake
theuptakeasked
Mint Telecom

Lots of reviewers on here giving glowing reviews with just the one review. Very suss.

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi,
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
Cheers Michael

Graeme M.
Graeme M.asked
Mint Telecom

What method of delivery can I get

5 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
Graeme M.
Graeme M.

Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.

Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Graeme,
Contact us directly via our website and we can review options for you.
Cheers Michael

Judith
Judithasked
Mint Telecom

Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.

I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.

Regards Jude

2 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
Farrago
Farrago

Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding

John RH
John RHasked
NBN 12/1 (Basic)

G'Day,
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
Regards,
John R. H.

2 answers
John RH
John RH

And, Do you have a telephone number at which I can call and speak to someone (quickly)?

Mint Telecom
Michael S.Mint TelecomSend a private message
Graeme S.
Graeme S.asked
Mint Telecom

WHERE ARE YOU STATIONED

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Graeme, we operate nationally from Hobart.
Head on over to our website at minttelecom.com.au where you can ask us more questions if required.
Cheers
Michael

hilda g.
hilda g.asked
Mint Telecom

Hi do they service Wentworth point
16 Marine Parade

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
Paul B.
Paul B.asked
Mint Telecom

Are they in Brisbane

2 answers
Trudi Dwyer
Trudi Dwyer

I don’t think so it is a Tasmania company

Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Paul,
Yes, we operate nationally FROM Tasmania.
We have customers all over the country. Give us a call on 1300586468 during business hours.
Cheers Michael

Greg W.
Greg W.asked
Mint Telecom

I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
Maria
Mariaasked
Mint Telecom

Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404

3 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
Maria
Maria

Could I please get a contact phone number .

Mint Telecom
Michael S.Mint TelecomSend a private message
Helen
Helenasked
Mint Telecom

I am unable to phone Norfolk Island

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
Irene
Ireneasked
Mint Telecom

mobile phone plans with international roaming

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Irene,
We don't offer mobile services.
Cheers
Michael

Megan C.
Megan C.asked
Mint Telecom

Where are your customer support staff/call centres based?

3 answers
David John A.
David John A.

Hi Megan
Call centre is based in Tasmania, and they answer all your questions so you can understand
David

Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Megan,
David is correct. We operate nationally from Hobart, you won't speak to or deal with anyone anywhere else.
Cheers
Michael

Ann
Ann
Vicki
Vickiasked
Mint Telecom

All plans seem to have 6 month contract. Is that right? Do you charged to have the Fetch box connected you your service? My current provider charges $15 to have it connected to the server/modem

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Vicki,
Correct, no long term contracts, just 6 mths and thereafter it's month to month.
We don't offer Fetch so don't charge anything related to it. If you want to use Fetch you simply setup directly with Fetch.
Cheers Michael

Rose N.
Rose N.asked
Mint Telecom

I got problems with iiNet since moving home for 13 days already but the internet connection hasnt been settled yet.

I have had to make a lot of stressful phone calls and annoyed verification procedures wasting my time and affecting to our jobs. I am wondering to change the service provider and considering you Mint as there are quite many of good reviews from customers here.

If you work in Armadale WA 6112 area, please contact me.

Thanks
Rose

3 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
Rose N.
Rose N.
Mint Telecom
Michael S.Mint TelecomSend a private message
Frank
Frankasked
Mint Telecom

I'm currently on Naked Broadband with Optus. How long and what's required to move to NBN with you? I've checked that NBN FTTN is available for my home address.

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
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