??!
1 photo
Mint Telecom

Mint Telecom Questions & Answers

NBN, ADSL
4.9 from 423 reviews · View Statistics

50 questions from our users

John RH

John RHasked

NBN 12 (Basic)

G'Day,
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
Regards,
John R. H.

2 answers
John RH
John RH

And, Do you have a telephone number at which I can call and speak to someone (quickly)?

Mint Telecom
Michael S.Mint Telecom

Hi John,
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
Cheers
Michael

Graeme S.

Graeme S.asked

Mint Telecom

WHERE ARE YOU STATIONED

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Graeme, we operate nationally from Hobart.
Head on over to our website at minttelecom.com.au where you can ask us more questions if required.
Cheers
Michael

hilda g.

hilda g.asked

Mint Telecom

Hi do they service Wentworth point
16 Marine Parade

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Hilda,
We operate nationally. If you can access the NBN Network or Telstra network we can help.
Give us a call or chat directly with us from our website.
Cheers
Michael

Paul B.

Paul B.asked

Mint Telecom

Are they in Brisbane

2 answers
Trudi Dwyer
Trudi Dwyer

I don’t think so it is a Tasmania company

Mint Telecom
Michael S.Mint Telecom

Hi Paul,
Yes, we operate nationally FROM Tasmania.
We have customers all over the country. Give us a call on 1300586468 during business hours.
Cheers Michael

Greg W.

Greg W.asked

NBN

I would like a price listing for your NBN services. Locally we are now available to connect to NBN and I am after a provider. postcoide 2540 - Greenwell Point - NSW
Greg Wise 0427260311

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Greg,
All our pricing is on our website on the plans page.
Head on over and have a look.
If you then have further questions you can also message us directly from our website.
Cheers Michael

Maria

Mariaasked

Mint Telecom

Hello, I was just enquiring as to whether you are able to provide unlimited internet to our address in qld we are in Bowenville 4404

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Maria,
If you can access the NBN network or Telstra ADSL network we can help.
Best to message us directly from our website OR call us.
Cheers
Michael

Maria
Maria

Could I please get a contact phone number .

Mint Telecom
Michael S.Mint Telecom
Helen

Helenasked

Mint Telecom

I am unable to phone Norfolk Island

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Helen,
As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the risks with you and outline what we do to prevent hacking as long as items you can also do to minimise.
Cheers
Michael

Irene

Ireneasked

Mint Telecom

mobile phone plans with international roaming

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Irene,
We don't offer mobile services.
Cheers
Michael

Megan C.

Megan C.asked

Mint Telecom

Where are your customer support staff/call centres based?

3 answers
David John A.
David John A.

Hi Megan
Call centre is based in Tasmania, and they answer all your questions so you can understand
David

Mint Telecom
Michael S.Mint Telecom

Hi Megan,
David is correct. We operate nationally from Hobart, you won't speak to or deal with anyone anywhere else.
Cheers
Michael

Ann
Ann

Yes Hobart, which is why I chose them my issue was not with that but that the support is not personal, wouldn't pick up a phone to talk to me because they were on holidays, and frustrated that I get links to self diagnose and have to text back before they will look into it further then text back and forth like a yoyo that would take far less time if you were talking to them. if you dont mind all that. Oh and wait for it - [Name Removed] will respond to this because he can't resist having the last word! Not pleasant at all.

Vicki

Vickiasked

Mint Telecom

All plans seem to have 6 month contract. Is that right? Do you charged to have the Fetch box connected you your service? My current provider charges $15 to have it connected to the server/modem

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Vicki,
Correct, no long term contracts, just 6 mths and thereafter it's month to month.
We don't offer Fetch so don't charge anything related to it. If you want to use Fetch you simply setup directly with Fetch.
Cheers Michael

Rose N.

Rose N.asked

Mint Telecom

I got problems with iiNet since moving home for 13 days already but the internet connection hasnt been settled yet.

I have had to make a lot of stressful phone calls and annoyed verification procedures wasting my time and affecting to our jobs. I am wondering to change the service provider and considering you Mint as there are quite many of good reviews from customers here.

If you work in Armadale WA 6112 area, please contact me.

Thanks
Rose

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Rose,
If you can access the NBN network we can help.
Give us a call on 1300586468 when suits.
Cheers
Michael

Rose N.
Rose N.

Thanks for reply.
IiNet says yes. My contract with them is NBN service. The problem is to check the connection outside and inside my house and setting up the modem. Can you send a technician to our home for help as we couldnt fix the problem thru phone calls instructions with iiNet so far

Mint Telecom
Michael S.Mint Telecom

Hi Rose,
If you call us we can discuss what is the problem and required.
Alternately we have chat programs on our website as well.
Cheers
Michael

Frank

Frankasked

Mint Telecom

I'm currently on Naked Broadband with Optus. How long and what's required to move to NBN with you? I've checked that NBN FTTN is available for my home address.

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Frank,
NBN complete the connection to their network - we place the order, but they coordinate and sent their technicians to establish the connection.
Timing depends on local NBN tech workloads for your area, typically is 1-2 weeks though.
Cheers
Michael

Georgina H.

Georgina H.asked

Mint Telecom

Do you have any service that doesn't need the telephone or nbn

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Georgina,
We can provide adsl over the telstra network, but a phone service is a requirement for that to work.
We don't do mobile services.
Cheers Michael

Tez

Tezasked

NBN 50 (Standard Plus)

do mint have email addresses?

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
Cheers Michael

Tez
Tez

Thanks Michael.

DesignKink
DesignKink

Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com

ron

ronasked

Mint Telecom

getting a cable to premises connection , how long for connection from placing order??

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Ron,
Whilst we place the order, NBN Co perform the connection as its their network. The timing will depend on local NBN Co tech workloads in your local area, typically 1-2 weeks.
Cheers
Michael

Melissa

Melissaasked

Mint Telecom

Hi Team
I'm liking the look of all these reviews for your internet service, I just have a couple of questions, well 4 to be exact.
1...I thought Mint Telecom was a Tasmanian only company ?
2...If I move out of Tasmania and go back to the mainland would I be able to continue using the Mint Telecom service, if I was to join ?
3...what sort of IP address do you offer, is it Static or Dynamic and does it really matter which one it is ? at the moment my current provider has me on an IP address that keeps changing and it's driving me nuts because it's interfering with some thing's I do on my laptop.
4...Do you have DATA share plans on the NBN ?
Thanks for your time
Regards
Melissa

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Melissa,
1. We operate from Tasmania. Our services are available nationally.
2. As long as you can access the NBN or Telstra networks we can provide a service.
3. Static IP. Shouldn't really matter though, but that's what we provide.
4. No. Not sure anyone does? Our most popular plans are with unlimited data.
Give us a call when the office is open and we can answer any further questions.
Cheers
Michael

midge

midgeasked

NBN 50 (Standard Plus)

if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem

4 answers
Mint Telecom
Michael S.Mint Telecom

Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider.
2. Yes - plan details are on website (bundles section).
3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings.
Cheers Michael

midge
midge

thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.

Mint Telecom
Michael S.Mint Telecom

If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael

Faylene J.

Faylene J.asked

Mint Telecom

I live at 1047 Nubeena Road Premaydena 7185. Is the NBN available here. Regards Faylene

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Faylene,
Yes. The coverage maps show that you are within Fixed Wireless coverage. However, NBN are flagging the service is down for Satellite (which is the one type of NBN we don't support).
Unless you (or a previous tenant) have tried to get NBN Fixed Wireless and were unable to due to line of sight problems to the tower it should be possible for us to get the address re-classified for you to Fixed Wireless.
For more information or to sign up then give us a call or jump on chat on our website.
Cheers Michael

Ross

Rossasked

NBN

Hi there, after decades with Optus in Melbourne and an optnetnet.com.au email address, I moved to Mint Telecom when I came to live in Hobart. Great service, by the way. However without Optus broadband I lost the Optus email address and moved to Gmail just prior to moving to Tasmania. Problem is now I plan to visit China and China it appears has banned Google (and Gmail). I see from previous posts that you do not offer Mint email addresses, so looking for an option. Incidentally, Optusnet.com.au can be accessed in China so a cheap broadband (mobile) Plan is I think one option, and I can use again my old Optusnet email address if I go with Optus. Have you any suggestions. Thanks Ross (Howrah)

3 answers
Mint Telecom
Michael S.Mint Telecom

Hi Ross,
Interesting one. It looks like there are two simple options.
1. You can use a VPN so as to access Gmail (A quick google of how to use gmail in China will provide details); OR
2. Setup a different free email account that you can use temporarily. I.e. Hotmail appears to work in China and oyu could simply setup a rule to fwd emails from gmail to your Hotmail acct for that period.
Cheers
Michael

Ross
Ross

Thanks Michael, for the very prompt reply - could not read your 2nd option though. Google search reveals that China banned VPN in 2018, although commentators suggest they are more interested in their own citizens’ use and may not enforce visitor use - tread your own path. For a short 14 day tip may go cold turkey, however I will investigate a cheap Optus etc. Mobile broadband prepaid plan for 39 days and hook onto their email offerings (optusnet .com.au) which China does appear to allow. Thanks again.

Ross
Ross

Hi Michael, can read your option 2 - looks promising, so will investigate. Good service.

Joe J.

Joe J.asked

Mint Telecom

cost

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Joe,
You've already asked this.
Cheers
Michael

Page 1 of 3

Get an answer from our members and Mint Telecom representatives

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(505)
MATE

MATE

4.4
(2,422)
Harbour ISP

Harbour ISP

4.2
(1,192)
Bordernet

Bordernet

4.7
(65)
OntheNet

OntheNet

4.7
(59)
OptiComm

OptiComm

4.0
(380)
Lizzy

Lizzy

4.5
(61)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.