Best Internet Service Provider
I regret not switching to Mint Telecom sooner. Would’ve saved a lot of time arguing with customer advisors in Phillipines working for a major ISP providing sub-standard service.
I stumbled upon Mint Telecom on productreview and was skeptical at first as they were too good to be true. We took the plunge 2 years ago and switched to Mint Telecom, best decision ever made. We couldn’t believe the ADSL modem arrived and ADSL transfer all ready to go within 2 days. What’s even more surprising was we had some drop outs in our area (black spots) and o...ne of the Mint Telecom staff contacted us to ask how our internet connection was as they had seen our download speeds slowed down on their end. We were mind blown by the customer service, the problem was solved before it ever became an issue! We recently switched to Mint Telecom NBN and we can stream Netflix, Youtube with no drop outs during the evenings. To think of it, we never had any problem since we picked up the phone and signed up to ADSL. When you call them, the call is answered straightaway by an Aussie, working in Australia. You are not greeted with a pre-recorded menu and put on hold until the call drops out or speaking to a different person each time and repeating things with no resolution and want to pull your hair out. What really prompted me to write the review today is Kelvin’s amazing customer service through the Mint Telecom online chat. No robots asking for prompts, I spoke to a real human being. I asked him some questions about my mum’s NBN installation issues and he provided more information in 20 minutes than my mum’s incompetent ISP in 3 weeks. I did want to sign my mum up to Mint Telecom NBN today and be rid of the other sub-standard ISP but Kelvin was very honest with me and said I’d be better off making a direct complaint to NBN Co. as I’d get more answers there. He even found the email on the NBN Co website fine print (they hide contact details quite well). I have used the internet services of many major ISPs in Australia and I can truly say Mint Telecom is by far the best, by a good 10 miles ahead the rest of the competition. Please keep up the good work and never outsource your call centres!
I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .
- NBN 50 (Standard Plus)
- Verified customer
The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.
What a fantastic company to deal with..
I have had so many problems in the past with other providers but I stumbled across Mint Telecom on the internet and check out their reviews and decided to contact them. From day one I have only dealt with one person yes that's right the same person not a different person every time. Kelvin has been fantastic he had me up and running on the NBN in couple of weeks and could give me answer's to what the problem was, which no other company over 18 months could do. Kelvin is very responsive, gives great advice, gives assistance where needed and keeps you updated. I now have great internet throughout my home many thanks.
Great to deal with
I have been with Mint for about 12mths and I could not be happier. It’s such a pleasant change to deal with nice telecommunications company which is Australian based and have their office in Tasmania . I don’t normally write reviews like this , but the helpful people at this company deserve praise . Also the price of their products is very competitive. Highly recommended.
Perfect customer services, best for me
Best connection and best best customer service!
When I email them to ask any internet question, the staff always online and always fix my issues
What can I say? I will suggest them to all my friends
The reviewer stated that an incentive was offered for this review
Great NBN transition
In moving from ADSL to NBN, Mint Telecom were able to facilitate the whole process from start to finish. A problem with the outside FTTC connection was resolved quickly without any interruption to our internet services. I have found their support personnel to be accessible, efficient and extremely helpful on all occasions.
Seamless move to nbn
I had been avoiding doing anything about moving to the nbn, but Mint made it really easy and did a great job from start to finish. They listened to my concerns and questions, and resolved them right away. They suggested an appropriate plan based on likely speeds in our area, checked my current modem (incompatible with nbn) and offered me a pre-configured modem. The modem arrived on time, the cutover happened on time, and the modem worked perfectly from the very start. I'm very happy with Mint and recommend them to anybody who wants a seamless move to the nbn.
Mint is reliable. It was immediate, efficient and I've been singing their praises since day one . Good on Mint!
It took no time at all to get connected, it's reliable and reasonable. I only wish I had such a good deal with my mobile provider. Let me know if you go mobile.
A rough start, but satisfying experience.
TL;DR: Excellent and experienced staffs, be patient and helpful with you. nbn speed is as promised currently.
I switched to Mint from another company. However, the last one was too slow and incompetent and did not even free my nbn port for Mint. Mint has been very helpful and understanding with the situation, guided me through every step. Mint has very experienced staffs and I believe they know things in the industry very well. After 5 days fighting with the previous company, I finally connected to Mint this morning and the speed is as promised. I hope this one will be a worthy experience.
Customer Service without peer
I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.
Rescued by Mint Telecom
For 10 days I was without internet and the provider I was with was unable to rectify the problem. Within days of moving over to Mint, the problem was resolved. The technician and client support communicated with me clearly and with transparency via email. I am very impressed and there has been no dropouts or problems with the service.
This is how service should be.
The story begins with me ringing Mint,I get courteous advice and sign up at 1PM .
At 4PM i am on the net with MInt and they help me configure my Modem/Router.Service with a smile and knowhow and this is what customers of Mint are so happy about. Can highly recommend Mint to anyone .
Keep up the good work.
The human touch
Excellent service. Modem works well. Great company to deal with. Very helpful, prompt and courteous in answering questions. They really care about their customers. Very reassuring when one isn't technically minded! Have no hesitation in recommending them to others.
Great customer Service
We have been with Mint Telecom since we opened our business 5 months ago and they provide amazing customer service. They never give up until your service is perfect and you are happy with everything. They go above and beyond which is a rare quality in telecommunication service providers. We couldn't be happier with our connection and Mint Telecoms service, particular thank you to Kelvin for his persistence and patience.
Wonderful nbn providers. Easy set up and great customer service
Very reliable connection, never had any problems.
Setting up was made very easy by customer service team, they were extremely helpful and easy to get in touch with.
I’m was extremely happy with how fast the connection was made and the modem arrived!
Would recommend this service to family and friends.
Thanks again guys!
I switched over3 days ago ,from the time of my first phone call to being conected was 4 hours .not days
The service team were great to deal with and all questions answered.
Speeds are good for what i am paying for
Keep up the good work.
Fantastic Product and Support
This has to be the easiest company I have dealth with in the last 10years. Such a smooth transition and so prompt in answering questions no matter how silly. I would highly recomend MINT to everyone.
I LOVE MINT
Mint was amazing. Decided to switch after Optus failed to set up my NBN, after 5 weeks. Made the switch to Mint yesterday morning, and now 24hrs later have recieved my modem and have working internet. Cannot believe I didnt switch sooner.
Customer care team is an absolute delight to deal with. An Australian call centre who I didnt have to wait on hold for. I was assisted by helpful, competent, friendly and easy to understand staff.
I have also reached out over facebook messenger and requested a call. I promptly got a reply and a call time org...
Great local company!
Really amazed by the customer service that I received. Great products at very reasonable prices.
Have not had any issues at all and I would happily recommend this internet’s provider.
Questions & Answers
Do you have any service that doesn't need the telephone or nbn
Michael S.Mint Telecom
We can provide adsl over the telstra network, but a phone service is a requirement for that to work.
We don't do mobile services.
do mint have email addresses?
Michael S.Mint Telecom
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor recommend this path. You are far better to get an email account with Gmail or Hotmail as they are both free and better than any email account from an ISP.
getting a cable to premises connection , how long for connection from placing order??
Michael S.Mint Telecom
Whilst we place the order, NBN Co perform the connection as its their network. The timing will depend on local NBN Co tech workloads in your local area, typically 1-2 weeks.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period||Set Period|
|NBN Speed Tier||12/1||25/5||50/20||100/40|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
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