You'll struggle to find a better company!
After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...
Best company to deal with!!!
I have to say that I am blown away by the customer service from this company and the modem came within 24 hours! Service was set up in 2 hours from when I called (but I had to wait for the lovely modem). No wait times for phoning into the company either. I had to cut ties with My Republic as they are absolutely horrifying to deal with and Mint Telecom came to save the day! Thank you!!!
Best NBN provider around
I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!
The Fastest and Quickest ISP
We’ve never had an NBN connection in our property but when it was finally available, I signed up with these guys and when NBN schedule an appointment with us, all we had to do was wait 40 minutes and the service was active. The customer service is amazing and you never have to wait hours and hours for someone to answer your calls and emails. If you want affordable and fast service this is the way to go!
Very happy with Mint Telecom
Very pleased that we made the decision to go to Mint for NBN. Internet fast and reliable. Customer service is second to none. Would highly recommend Mint
Best customer service I have received in years - highest recommendation
So pleased with Mint, I have waited about 18 months to comment after moving to Mint when NBN became available to ensure that the product and customer service levels were consistently as good as they were at set up. They are super responsive to any issues. They recently contacted me to advised of drop outs on my service and asked me try some troubleshooting. They came back to me same day and advised it was Telstra maintenance in the area and when it would be finished. They called ME!!!
When I signed up with Mint, I asked for the highest speed package, they advised me to start on a lower speed and see how I go. Same day, they kept in touch and happily advised that my speed potential was much greater and I switched accordingly. This consultative, honest and professional approach blows me away, it's so rare.
Keep it up Mint, I have truly not experienced any service or provision that I have been so impressed with in years.
Fast, Excellent, prompt and no drop outs. Customer service is super fast. Even if you email at midnight, you receive a response in less than 60 mins. I have never had any drop out in last 1 year and 6 months. Speeds are fine, had a very minor issue once or twice, but nothing major.
Very happy customer
I have been so happy with the service I have received from mint.
I initially had some issues getting my connection working, and the support people were so helpful with straightening me out, which is great because I’m not great with understanding internet technology and terminology. I wanted to BYO modem, since it seemed silly to buy a new one and while the guy I spoke to warned me that the one I had is notoriously difficult to use, he also guided me through setting it up in a way that didn’t leave me bamboozled.
Since getting up and running, the only issues I have had have been related to the old infrastructure that the NBN utilises, so not so much a mint issue.
i am giving 4 stars rather than 5 because part of the sign up process involved signing me up for a rewards program that I don’t want.
Fantastic Faultless and Friendly
Reliability is 100% - never a glitch or dropout that I have noticed. And I am on the lowest plan currently. Speed has never been an issue. For anything I have wanted to know or needed, the team on the other end of the phone are amazing. No long wait queue's either. I just give my name and they have me up on the system and have all the answers for me in seconds. They are so friendly, knowledgeable, nothing seems a bother, they get the job done, so helpful and in my experience it's always the first time. We had a broken cable and requested the NBN team come out to repair it.. one phone call to Mint Telecom and it was booked, a confirmation email received, NBN arrived on time, fixed it all up, and as soon as I logged in Mint Telecom saw I was back on line and sent me an email to say hey.. welcome back !! I mean, hello, I don't want to have to spell that out for everyone, but is that not the best customer service you have heard of in this day and time. Not to name names, but can you see any of the large Telco's doing that...? I don't think so. Tell everyone, Mint Telecom is "The One" I'm not on a commission, I'm just telling you the straight up truth of my experience. And I did recommend my 91 year old Dad get NBN with them last year and he did.. and Mint Telecom gave us both a bonus off our bill. I rest my case... Thank you for Excellent Customer Service Mint Telecom. Love your work !!
Great customer service, highly recommend this internet provider
These guys go above and beyond when it comes to customer service. They can be spoken with on the phone, chatted with on their website or contacted through Facebook messenger after hours. They are real people located in an office in Hobart Tasmania who you can actually speak with. It's unfortunate that the NBN Co. does not compliment the the customer service given by Mint by providing decent infrastructure. Thanks Mint.
The perfect Internet Service Provider for reliability, quality, speed and customer service
I have my own IT business and I am rolling over my customers to NBN with Mint Telecom. I use their services because they deliver what they say is possible. The staff are friendly and very helpful. In the rare event of a problem you can be assured that Mint Telecom will work efficiently and hard to resolve it.
Easy to contact through Facebook messenger, phone, email or chat application on their website. I have used their phone services and find the phones easy to use and reliable. Porting phone numbers to them is easy and you are kept informed along the way. They also offer a very cost effective inbound fax solution.
Using their services for my customers gives me complete peace of mind as I know they will be looked after. I no longer have to spend three hours on the phone tryinging to resolve problems (as you would with some!).
I am not a customer with Mint and here's why: When I rang and told them I wanted to sign up they were honest about the speeds my new property would likely get with a wired vs mobile internet at my new property, told me when I could expect NBN to my property and suggested I get back to them then but use an alternative in the meantime. Other companies have blatantly lied about the speeds I should expect/would get from them but Mint were refreshingly transparent even though it meant I didn't sign up with them today.
Wish I had found MINT TELECOM earlier.
After a horrible service with Commander our business switched to Mint 2 months ago. If you want a stress free company to deal with with no overseas call centre Mint is the only telecom business to work with. Their answers to questions ether by phone or email are speedy and dealing with an Australian call centre is their biggest asset. Will be highly recommending Mint to other businesses and friends.
Best service ever!
Very honest company. I can always talk to the same person who has amazing customer service. They actually called me to tell me my internet was running slow the last couple of days and gave me tips on how to get it running back at the usual speed - I didn't even notice until the called to tell me!
We have had Mint for 4 months now no issues
We have had Mint for 4 months now no issues (Unlimited 50/20). We previously were with Skymesh, they were also good, but more expensive. We briefly had Telstra and they were significantly slower. I spent most of the three weeks on the phone talking to someone overseas. The switch to Mint was a breath of fresh air. Still a bit slow in the evening, but I suspect that is the NBN not mint.
I have been with Telstra for years and after several outages and getting the run around, we moved Mint due to their local presence and customer service focus. Its been seamless. Well done
Excellent costomer service
Connection very reliable and fast with no dropouts at all. Fantastic customer support at their Australian based call centre. The best I have ever experienced. My new Voip phone service is also excellent. Very happy to be with Mint. Their communication is second to none!
From Dodo to Mint
I switched from Dodo to Mint, I had forgotten what real service actually is. Brilliant, prompt service with nothing being an issue or too hard and easy to contact when needed. I would strongly suggest anyone looking for a quality provider discuss their needs with Mint. Cant speak highly enough of these guys
Outstanding customer service
Have recently joined Minttelecom from Active8me (ex boom migration) due to poor, unreliable service and account errors.
Outstanding service from Minttelecom, prompt and professional. Technical support was excellent and reconnection was established in less than 20hours.
Highly recommend Mint.
Fast connection and fantastic service
I signed up with Mint after having to switch from ADSL to NBN as the ADSL service was being switched off. I was with a large provider but wanted to research options as I didn’t want a 24 month contract and wanted an NBN100 connection. A friend recommended MINT and I checked them out. They do offer an NBN100 connection but advised me that I wouldn’t be able to access those speeds due to my location and connection. The other big companies I checked out offered that I could sign up on an NBN100 speed package, something that it impossible to achieve at my address.
I signed up with MINT due to their honestly.
I came home after work on a Friday night to find ADSL switched off and NBN on, only problem was I could’ get it to work. I emailed MINT who got straight back in touch and recommended that I contact them via Facebook so we could use messenger and I could send them pictures. It turns out my wall mounted phone socket had an ADSL splitter fitted on top, something I could never have know without sending a picture and the help and advice from MINT. Within no time, I had that removed and the line connected, they even helped me setup my modem. (I had purchased one due to the size of the house and one of the kids bedrooms is out the back so we wanted to ensure a good signal).
Connected in no time at all and haven’t experienced any issues., I work from home a lot, kids all game online and stream stuff (whatever kids do) and we all Netflix, we are on a low NBN speed due only to the infrastructure and our location, not due to MINT, but we haven’t had any dramas.
I’d recommend to anyone