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Mint Telecom

Mint Telecom (page 2 of 16)

NBN, ADSL
4.9 from 316 reviews

Reviews

(307)
(2)
(0)
(1)
(6)
  • Value for Money
    4.8 (60)
  • Transparency
    4.8 (48)
  • Customer Service
    4.9 (61)
  • Adequate Speeds Yes (96%) · No (4%)


Amazing communication between every involved at Mint.

published

The NBN tower is getting upgraded soon enough and the Mint team has been nothing but helpful in making sure we were up to date with our current situation, Since dropping our previous plan with another company, Mint welcomed us and have provided both good service and good customer service and deserve all the 5 stars they get.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

TechMafia

TechMafiaGreater Melbourne (Metropolitan), VIC

  • 7 reviews

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
TechMafia
TechMafia
Brett C.

Brett C.North-West & West coast, TAS

What a refreshing and pleasant team to deal with

published

Received what I was told
Back help BRILLIANT
great product .. great people
Why didn’t I do this years ago..
Kelvin and Michael and the whole team just work extremely well together nothing is a problem

Connection TypeFTTN (Fibre to the Node)
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Great speed and awesome customer service

published

Cant recomend highly enough . I is great to be in tasmania and have 100% local service the speed is great and the follow up service is great . If you are looking for a local provider this is the company to go for

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Small efficient team, always on hand to help !!!

published

I have been with Mint Telecom for a few years now and we have never had any issues. Reliable fast service, and excellent customer service. Pricing is also very competitive.

Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

No problems

published

I've been with Mint Telecom for a long time now and never had a problem with the provided NBN router or their service. I've communicated through email with them and they've always responded very quickly. They've never left any questions unresolved and have always provided excellent customer service. All great reasons for me to stick with them.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Claire

ClaireHobart, TAS

Incredible customer service

published

After my router died, the Mint Telecom team helped me attentively to get my WiFi running smoothly again. Customer service was incredible. They were immediately onto the issue, even while on the road! And I learned how important it is to have a good router – really helpful tips. Thank you Mint Telecom!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMarch 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Perfect

published

Just got connected today, and have to say, it was perfect from the start to the end, Michael and his team cannot be beaten on support and customer service, thanks again for all your help, will recommend to everyone i know, cheers Joe. G.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateAugust 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
DesignKink

DesignKinkSydney Surrounds, NSW

  • 5 reviews

Very good internet service, 100% uptime, very fast support

published

I have been using this service for 11 months and am extremely pleased by the quality of the service and support. I either have to have an amazingly good or amazingly bad experience before I can ever be bothered to write a review, I highly endorse Mint Telecom.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Smooth sailing

published

Easily the best customer service I’ve ever received from a telco. Quick turn around on connection and reliable speeds.

Had a problem connecting with my previous router and the service crew identified and provided a solution instantly.

Highly recommended.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Greg Baxendale

Greg BaxendaleSydney Surrounds, NSW

  • 2 reviews

Mint Telecom - incredible service!

published
Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateAugust 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Mint has been MINT

published

Great support to get everything set up for our first NBN connection. Michael provides all the support required for this technophobe to bring the household out of the dark ages.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Paul

Paul

  • 2 reviews

A refreshing change

published

Believe it or not, there is a telco in Australia where the staff are knowledgeable, genuinely helpful and proficient in English. Keep up the good work Mint Telecom, you're leaving the big boys for dead.

Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateJuly 2019
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Roy G.

Roy G.Darling Downs, QLD

  • 2 reviews

Very satisfied overall

published

We have been connected through Mint Telecom for a couple months now. The personal service we received during setup and followup after that has been truely outstanding and greatly appreciated. The connection works perfectly.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Rocky Warren

Rocky WarrenSydney, NSW

  • 3 reviews

Mint Telecom - leaves a nice taste in your mouth!

published

Been with Mint now for around 5 years. Their customer support is second to none. They recently reset up my phones and internet not only in a new warehouse, but also in a new State. They made suggestions as to what we should do, and then gave me the pros and cons of each one. We are now resettled with brand new phones, have a much faster internet connection, are saving money on a monthly basis, and still have the Mint team checking in each week to make sure everything is fine. Very refreshing.

Transparency
Customer Service
Value for Money
Start DateJuly 2014
Adequate Speeds Yes
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

So easy

published

I can't believe how easy it was to deal with Mint Telecom. After dealing with another nightmare provider I decided to research for a new ISP and stumbled across Mint Telecom. A quick phone call to customer service and we were on our way. Within a few hours I recieved a SMS to inform our NBN was connected. Michael was fantastic, I had my own router which he researched on my behalf to ensure it would be capable, not once was I hassled or coerced to purchase any additional products. I even received step by step information by email on how to set up my connection. I can not recommend this company enough.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2019
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Awesome service

published

Seemless services from the guys at Mint. From ordering my service, to NBN installation, the service tech being not only time but phoned ahead. Speed is spot on. Even when I went to connect at 6pm one evening I was even able to reach Mint to guide me through.

Transparency
Customer Service
Value for Money
Connection TypeSatellite (Sky Muster)
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Davona C.

Davona C.Sydney, NSW

Mint!

published

What can I say!! Mint is Mint. Top notch Customer Service, awesome assistance from Kelvin, Grant and Josh, nothing was too hard for them, answer all my questions (I had many LOL) I'm not tech savvy, so having Josh jump in and help me out was bonus in itself. The sign up process was easy and straightforward, the turn around time from my old provider disconnecting and Mint taking over was within hours which I thought was pretty fantastic.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

Angela

AngelaSouth East Queensland, QLD

  • 4 reviews

Best Internet Service Provider

published
Transparency
Customer Service
Value for Money
Start DateJuly 2017
Adequate Speeds Yes
Standalone or BundledBundled
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom

teresa

teresaMid North Coast, NSW

  • 4 reviews
  • 4 likes

value

published

I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
3 comments
Mint Telecom
Michael S.Mint Telecom
teresa
teresa

my name is not Teresa
my name is warren smith!!

Mint Telecom
Michael S.Mint Telecom

No worries Warren! Your account name shows as Teresa for some reason.
Thanks for the feedback.
Cheers Michael


Page 2 of 16

See all Mint Telecom reviews

Questions & Answers

Helen

Helenasked

I am unable to phone Norfolk Island

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Helen,
As we already have answered separately, directly with you, we bar IDD calls by default due to the prevalence of IP Voice hacking that occurs.
We do enable this once we have discussed the risks with you and outline what we do to prevent hacking as long as items you can also do to minimise.
Cheers
Michael


Irene

Ireneasked

mobile phone plans with international roaming

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Irene,
We don't offer mobile services.
Cheers
Michael


Megan C.

Megan C.asked

Where are your customer support staff/call centres based?

3 answers
David John A.
David John A.

Hi Megan
Call centre is based in Tasmania, and they answer all your questions so you can understand
David

Mint Telecom
Michael S.Mint Telecom

Hi Megan,
David is correct. We operate nationally from Hobart, you won't speak to or deal with anyone anywhere else.
Cheers
Michael

Ann
Ann

Yes Hobart, which is why I chose them my issue was not with that but that the support is not personal, wouldn't pick up a phone to talk to me because they were on holidays, and frustrated that I get links to self diagnose and have to text back before they will look into it further then text back and forth like a yoyo that would take far less time if you were talking to them. if you dont mind all that. Oh and wait for it - [Name Removed] will respond to this because he can't resist having the last word! Not pleasant at all.


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