Easily the best customer service I’ve ever received from a telco. Quick turn around on connection and reliable speeds.
Had a problem connecting with my previous router and the service crew identified and provided a solution instantly.
Mint Telecom - incredible service!
It's quite simple, know your product and provide exceptional service. Well, this is what Mint Telecom does every day. I only wish more businesses would do the same.
If you are reading this review then you are doing exactly what we did 2 years ago. Reading reviews and trying to find a good internet provider? Well, you won't find that here because "good" is just not good enough for the team at Mint Telecom. What you will find is a Great product that is supported by Exceptional service. And, its not just one person that supplies you with all of t...his techno stuff and hard-to-believe customer service brilliance - its the whole team! We have been with Mint Telecom for two years and not only does this group of people exceed our expectations (every time) as an internet provider, but I can honestly say that this organisation is the best example of an Australian business. Like you, we were tired of being tortured by the incompetence and lack-of-care tactics by the larger providers and now there is no looking back. We have experienced a number of products that Mint have on offer and we have required a variety of different and challenging setup/maintenance scenarios all of which have been handled beautifully by the team at Mint Telecom. With a sense of urgency and a dose of patient professionalism the voice on the other side of the phone will guide you through what may be a simple process to them but is a world of pain for you and me. In short, if you want a competent provider then give Mint Telecom a call and they will do the rest.
Mint has been MINT
Great support to get everything set up for our first NBN connection. Michael provides all the support required for this technophobe to bring the household out of the dark ages.
A refreshing change
Believe it or not, there is a telco in Australia where the staff are knowledgeable, genuinely helpful and proficient in English. Keep up the good work Mint Telecom, you're leaving the big boys for dead.
- NBN 50 (Standard Plus)
- Verified customer
Very satisfied overall
We have been connected through Mint Telecom for a couple months now. The personal service we received during setup and followup after that has been truely outstanding and greatly appreciated. The connection works perfectly.
Mint Telecom - leaves a nice taste in your mouth!
Been with Mint now for around 5 years. Their customer support is second to none. They recently reset up my phones and internet not only in a new warehouse, but also in a new State. They made suggestions as to what we should do, and then gave me the pros and cons of each one. We are now resettled with brand new phones, have a much faster internet connection, are saving money on a monthly basis, and still have the Mint team checking in each week to make sure everything is fine. Very refreshing.
I can't believe how easy it was to deal with Mint Telecom. After dealing with another nightmare provider I decided to research for a new ISP and stumbled across Mint Telecom. A quick phone call to customer service and we were on our way. Within a few hours I recieved a SMS to inform our NBN was connected. Michael was fantastic, I had my own router which he researched on my behalf to ensure it would be capable, not once was I hassled or coerced to purchase any additional products. I even received step by step information by email on how to set up my connection. I can not recommend this company enough.
Seemless services from the guys at Mint. From ordering my service, to NBN installation, the service tech being not only time but phoned ahead. Speed is spot on. Even when I went to connect at 6pm one evening I was even able to reach Mint to guide me through.
What can I say!! Mint is Mint. Top notch Customer Service, awesome assistance from Kelvin, Grant and Josh, nothing was too hard for them, answer all my questions (I had many LOL) I'm not tech savvy, so having Josh jump in and help me out was bonus in itself. The sign up process was easy and straightforward, the turn around time from my old provider disconnecting and Mint taking over was within hours which I thought was pretty fantastic.
Best Internet Service Provider
I regret not switching to Mint Telecom sooner. Would’ve saved a lot of time arguing with customer advisors in Phillipines working for a major ISP providing sub-standard service.
I stumbled upon Mint Telecom on productreview and was skeptical at first as they were too good to be true. We took the plunge 2 years ago and switched to Mint Telecom, best decision ever made. We couldn’t believe the ADSL modem arrived and ADSL transfer all ready to go within 2 days. What’s even more surprising was we had some drop outs in our area (black spots) and o...ne of the Mint Telecom staff contacted us to ask how our internet connection was as they had seen our download speeds slowed down on their end. We were mind blown by the customer service, the problem was solved before it ever became an issue! We recently switched to Mint Telecom NBN and we can stream Netflix, Youtube with no drop outs during the evenings. To think of it, we never had any problem since we picked up the phone and signed up to ADSL. When you call them, the call is answered straightaway by an Aussie, working in Australia. You are not greeted with a pre-recorded menu and put on hold until the call drops out or speaking to a different person each time and repeating things with no resolution and want to pull your hair out. What really prompted me to write the review today is Kelvin’s amazing customer service through the Mint Telecom online chat. No robots asking for prompts, I spoke to a real human being. I asked him some questions about my mum’s NBN installation issues and he provided more information in 20 minutes than my mum’s incompetent ISP in 3 weeks. I did want to sign my mum up to Mint Telecom NBN today and be rid of the other sub-standard ISP but Kelvin was very honest with me and said I’d be better off making a direct complaint to NBN Co. as I’d get more answers there. He even found the email on the NBN Co website fine print (they hide contact details quite well). I have used the internet services of many major ISPs in Australia and I can truly say Mint Telecom is by far the best, by a good 10 miles ahead the rest of the competition. Please keep up the good work and never outsource your call centres!
I stumbled upon MINT. Made a phone call to enquire and was pleased with great personal service in english. Just a phone call away for assistance. I cant speak too highly of the service I received .
- NBN 50 (Standard Plus)
- Verified customer
The team at Mint Telcom kept us up to date at all times.
The team at Mint managed our expectation about speeds and plans which was extremely proactive
Support has been tier 1.
What a fantastic company to deal with..
I have had so many problems in the past with other providers but I stumbled across Mint Telecom on the internet and check out their reviews and decided to contact them. From day one I have only dealt with one person yes that's right the same person not a different person every time. Kelvin has been fantastic he had me up and running on the NBN in couple of weeks and could give me answer's to what the problem was, which no other company over 18 months could do. Kelvin is very responsive, gives great advice, gives assistance where needed and keeps you updated. I now have great internet throughout my home many thanks.
Great to deal with
I have been with Mint for about 12mths and I could not be happier. It’s such a pleasant change to deal with nice telecommunications company which is Australian based and have their office in Tasmania . I don’t normally write reviews like this , but the helpful people at this company deserve praise . Also the price of their products is very competitive. Highly recommended.
Perfect customer services, best for me
Best connection and best best customer service!
When I email them to ask any internet question, the staff always online and always fix my issues
What can I say? I will suggest them to all my friends
The reviewer stated that an incentive was offered for this review
Great NBN transition
In moving from ADSL to NBN, Mint Telecom were able to facilitate the whole process from start to finish. A problem with the outside FTTC connection was resolved quickly without any interruption to our internet services. I have found their support personnel to be accessible, efficient and extremely helpful on all occasions.
Seamless move to nbn
I had been avoiding doing anything about moving to the nbn, but Mint made it really easy and did a great job from start to finish. They listened to my concerns and questions, and resolved them right away. They suggested an appropriate plan based on likely speeds in our area, checked my current modem (incompatible with nbn) and offered me a pre-configured modem. The modem arrived on time, the cutover happened on time, and the modem worked perfectly from the very start. I'm very happy with Mint and recommend them to anybody who wants a seamless move to the nbn.
Mint is reliable. It was immediate, efficient and I've been singing their praises since day one . Good on Mint!
It took no time at all to get connected, it's reliable and reasonable. I only wish I had such a good deal with my mobile provider. Let me know if you go mobile.
A rough start, but satisfying experience.
TL;DR: Excellent and experienced staffs, be patient and helpful with you. nbn speed is as promised currently.
I switched to Mint from another company. However, the last one was too slow and incompetent and did not even free my nbn port for Mint. Mint has been very helpful and understanding with the situation, guided me through every step. Mint has very experienced staffs and I believe they know things in the industry very well. After 5 days fighting with the previous company, I finally connected to Mint this morning and the speed is as promised. I hope this one will be a worthy experience.
Customer Service without peer
I recently moved house and was have a shocking time with NBN, Mint as my preferred provider assisted me greatly in the process and since being connected, the service has been perfect. Very happy to leave one of the big players and my choice in Mint Telecom.
Questions & Answers
All plans seem to have 6 month contract. Is that right? Do you charged to have the Fetch box connected you your service? My current provider charges $15 to have it connected to the server/modem
Michael S.Mint Telecom
Correct, no long term contracts, just 6 mths and thereafter it's month to month.
We don't offer Fetch so don't charge anything related to it. If you want to use Fetch you simply setup directly with Fetch.
I got problems with iiNet since moving home for 13 days already but the internet connection hasnt been settled yet.
I have had to make a lot of stressful phone calls and annoyed verification procedures wasting my time and affecting to our jobs. I am wondering to change the service provider and considering you Mint as there are quite many of good reviews from customers here.
If you work in Armadale WA 6112 area, please contact me.
Michael S.Mint Telecom
If you can access the NBN network we can help.
Give us a call on 1300586468 when suits.
Thanks for reply.
IiNet says yes. My contract with them is NBN service. The problem is to check the connection outside and inside my house and setting up the modem. Can you send a technician to our home for help as we couldnt fix the problem thru phone calls instructions with iiNet so far
Michael S.Mint Telecom
If you call us we can discuss what is the problem and required.
Alternately we have chat programs on our website as well.
I'm currently on Naked Broadband with Optus. How long and what's required to move to NBN with you? I've checked that NBN FTTN is available for my home address.
Michael S.Mint Telecom
NBN complete the connection to their network - we place the order, but they coordinate and sent their technicians to establish the connection.
Timing depends on local NBN tech workloads for your area, typically is 1-2 weeks though.
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