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Mint Telecom

Mint Telecom (page 2 of 14)

ADSL and NBN
4.9 from 278 reviews

You'll struggle to find a better company!

After years of ADSL and then NBN drop outs (at least 3 a day and some lasting weeks) I moved to Mint. 3 days later they called me to say there were issues with my connection. Yes, they called me! NBN as usual said it was, my modem, my wiring, not their fault! (I'm a telecommunications engineer!) Mint bugged the living crap out of NBN to fix it! I've not had a drop out in 7 months! Since Mint got NBN to finally send a decent technician to fix the issue. My speed also doubled. Love Mint. I may pay $5 more a month for their service, but they get the job done and they are a truly aussie company. I've spent close to 20 hours on the phone with iinet to fix the same issue with the only result being extreme frustration on my part...

Value for Money
Customer Service
Start DateAugust 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Paul, Great to here its all working as it should. As you noted, we monitor our entire customer base daily for drops and where we think there is a problem we'll start a conversation - after all we want it to work as best as it can. And even though the drops are never due to our network, we're very good and persistent chasers of NBN Co to get it right (plus we bring a lot of experience to the table which also helps). Thanks for taking the time to provide us with the feedback and your experience, it's much appreciated. Cheers Michael

Best company to deal with!!!

I have to say that I am blown away by the customer service from this company and the modem came within 24 hours! Service was set up in 2 hours from when I called (but I had to wait for the lovely modem). No wait times for phoning into the company either. I had to cut ties with My Republic as they are absolutely horrifying to deal with and Mint Telecom came to save the day! Thank you!!!

Value for Money
Customer Service
Start DateFebruary 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeI don't know
1 comment
Hi Sandra, Great to hear our preconfigured modems and onboarding process made it nice and simple to get up and running. Operating from Hobart we are nice and easy to reach and deal with, definitely no long waits to speak to us. Thanks for taking the time to provide us with the feedback, we definitely appreciate it. Cheers Michael

Best NBN provider around

I moved over to Mint recently and I couldn't be happier with my decision. The set-up process was incredibly fast, easy, and supported by the best customer service - something that seems so rare these days! My NBN connection has been reliably great and I love that when I do have a question it's easy to contact their team and they're always happy to help. Highly recommended. Thanks guys!

Value for Money
Customer Service
Start DateDecember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
Connection TypeI don't know
1 comment
Hi Maile, Great to hear your experience in getting setup and thereafter contacting us is exactly what we aim for. Operating from Hobart makes us nice and easy to reach and to deal with and we focus heavily on making the onboarding and activation process as simple as we can for all our customers. Thanks for the feedback, we really appreciate it. Cheers Michael

The Fastest and Quickest ISP

We’ve never had an NBN connection in our property but when it was finally available, I signed up with these guys and when NBN schedule an appointment with us, all we had to do was wait 40 minutes and the service was active. The customer service is amazing and you never have to wait hours and hours for someone to answer your calls and emails. If you want affordable and fast service this is the way to go!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Hazel, Great to hear your onboarding experience was exactly what we work very hard to deliver - simple and efficient with services working as they should and all backed up by our friendly and easily accessible team. Thanks for taking the time to provide us with the feedback, it is definitely appreciated. Cheers Michael

Very happy with Mint Telecom

Very pleased that we made the decision to go to Mint for NBN. Internet fast and reliable. Customer service is second to none. Would highly recommend Mint

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Zarina, Great to get that sort of feedback as we certainly aspire to deliver the best customer service coupled with the best possible products that we can. Thanks for the recommendation and the feedback! Cheers Michael

Best customer service I have received in years - highest recommendation

So pleased with Mint, I have waited about 18 months to comment after moving to Mint when NBN became available to ensure that the product and customer service levels were consistently as good as they were at set up. They are super responsive to any issues. They recently contacted me to advised of drop outs on my service and asked me try some troubleshooting. They came back to me same day and advised it was Telstra maintenance in the area and when it would be finished. They called ME!!!
When I signed up with Mint, I asked for the highest speed package, they advised me to start on a lower speed and see how I go. Same day, they kept in touch and happily advised that my speed potential was much greater and I switched accordingly. This consultative, honest and professional approach blows me away, it's so rare.
Keep it up Mint, I have truly not experienced any service or provision that I have been so impressed with in years.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi wcbugle, We definitely do try to be proactive where we can and as you have mentioned we proactively review the drops on our entire customer base each weekday and where it looks like a problem might exist we start a conversation - after all we want your service to work as best as it can for your address. Great to hear this approach resonates with you as we focus really heavily on our communication backed up by our years of experience in the industry to deliver the best products we can. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

Superb Service

Fast, Excellent, prompt and no drop outs. Customer service is super fast. Even if you email at midnight, you receive a response in less than 60 mins. I have never had any drop out in last 1 year and 6 months. Speeds are fine, had a very minor issue once or twice, but nothing major.

Connection TypeNBN FTTB (Fibre to the Building)
1 comment
Hi Sam, Service is definitely what we focus on and certainly look to turn emails around when we are awake (so wouldn't always expect replies at midnight...). Great to hear its all working really well and as we both expect. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

Very happy customer

I have been so happy with the service I have received from mint.

I initially had some issues getting my connection working, and the support people were so helpful with straightening me out, which is great because I’m not great with understanding internet technology and terminology. I wanted to BYO modem, since it seemed silly to buy a new one and while the guy I spoke to warned me that the one I had is notoriously difficult to use, he also guided me through setting it up in a way that didn’t leave me bamboozled.

Since getting up and running, the only issues I have had have been related to the old infrastructure that the NBN utilises, so not so much a mint issue.

i am giving 4 stars rather than 5 because part of the sign up process involved signing me up for a rewards program that I don’t want.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Jol, Great to hear we were able to get you up and running nice and easily, even with your own modem. That's our business and focus. Re the rewards, currently we provide 12 mths complimentary access to it for new customers. It's certainly not intended as a hardship! The program retails for $500 but we are incredibly lucky to be able to offer it to our customers for just $49 a year (and free for 12 mths to check it out). There is no ongoing commitment, you can opt out at any time and we even remind you well before the 12 mths. If it's not for you, that's fine, you just let us know and we turn it off, but we offer the 12 mths free so you can trial it (or gift it to friends as its completely transferable). Cheers Michael

Fantastic Faultless and Friendly

Reliability is 100% - never a glitch or dropout that I have noticed. And I am on the lowest plan currently. Speed has never been an issue. For anything I have wanted to know or needed, the team on the other end of the phone are amazing. No long wait queue's either. I just give my name and they have me up on the system and have all the answers for me in seconds. They are so friendly, knowledgeable, nothing seems a bother, they get the job done, so helpful and in my experience it's always the first time. We had a broken cable and requested the NBN team come out to repair it.. one phone call to Mint Telecom and it was booked, a confirmation email received, NBN arrived on time, fixed it all up, and as soon as I logged in Mint Telecom saw I was back on line and sent me an email to say hey.. welcome back !! I mean, hello, I don't want to have to spell that out for everyone, but is that not the best customer service you have heard of in this day and time. Not to name names, but can you see any of the large Telco's doing that...? I don't think so. Tell everyone, Mint Telecom is "The One" I'm not on a commission, I'm just telling you the straight up truth of my experience. And I did recommend my 91 year old Dad get NBN with them last year and he did.. and Mint Telecom gave us both a bonus off our bill. I rest my case... Thank you for Excellent Customer Service Mint Telecom. Love your work !!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Kim, Wow, that really says it all. We focus hard on simple, old fashioned service. Easy to reach and easy to deal with coupled with loads of experience and great products - to read your review really reinforces we are focusing on the right things. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

Great customer service, highly recommend this internet provider

These guys go above and beyond when it comes to customer service. They can be spoken with on the phone, chatted with on their website or contacted through Facebook messenger after hours. They are real people located in an office in Hobart Tasmania who you can actually speak with. It's unfortunate that the NBN Co. does not compliment the the customer service given by Mint by providing decent infrastructure. Thanks Mint.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Dave, We absolutely focus on our service and particularly on being easy to reach and deal with... All from Hobart as you have highlighted. Great to see that resonate with you. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

The perfect Internet Service Provider for reliability, quality, speed and customer service

I have my own IT business and I am rolling over my customers to NBN with Mint Telecom. I use their services because they deliver what they say is possible. The staff are friendly and very helpful. In the rare event of a problem you can be assured that Mint Telecom will work efficiently and hard to resolve it.
Easy to contact through Facebook messenger, phone, email or chat application on their website. I have used their phone services and find the phones easy to use and reliable. Porting phone numbers to them is easy and you are kept informed along the way. They also offer a very cost effective inbound fax solution.
Using their services for my customers gives me complete peace of mind as I know they will be looked after. I no longer have to spend three hours on the phone tryinging to resolve problems (as you would with some!).

Connection TypeNBN FTTC (Fibre to the Curb)
1 comment
Hi Paul, It's great to get this sort of feedback from one of the professionals we work with. Increasingly this is why we have IT businesses working with us as combined we are able to deliver an exceptional service to small business clients. We appreciate the support and will always go above and beyond to ensure mutual clients get the best solution and service for their business. Thanks for taking the time to provide us with the feedback, it's much appreciated. Cheers Michael

Honest

I am not a customer with Mint and here's why: When I rang and told them I wanted to sign up they were honest about the speeds my new property would likely get with a wired vs mobile internet at my new property, told me when I could expect NBN to my property and suggested I get back to them then but use an alternative in the meantime. Other companies have blatantly lied about the speeds I should expect/would get from them but Mint were refreshingly transparent even though it meant I didn't sign up with them today.

Connection TypeADSL/ADSL2+
1 comment
Hi kj93, We focus on no surprises as we believe there is nothing worse than not being able to deliver to promises made. Some things are out of our control and we have no visibility or knowledge of, but where we can see and do know we want to ensure our customers are fully advised. We hope to welcome you to Mint once NBN is ready for your property. Cheers Michael

Wish I had found MINT TELECOM earlier.

After a horrible service with Commander our business switched to Mint 2 months ago. If you want a stress free company to deal with with no overseas call centre Mint is the only telecom business to work with. Their answers to questions ether by phone or email are speedy and dealing with an Australian call centre is their biggest asset. Will be highly recommending Mint to other businesses and friends.

Connection TypeADSL/ADSL2+
1 comment
Hi Mark, Our aim is most certainly to ensure we are easy to reach and easy to deal with, so it's always fantastic to hear that shine though in feedback. Thank you for making the time to provide us with the feedback, it's always appreciated. Cheers Michael

Best service ever!

Very honest company. I can always talk to the same person who has amazing customer service. They actually called me to tell me my internet was running slow the last couple of days and gave me tips on how to get it running back at the usual speed - I didn't even notice until the called to tell me!

Connection TypeADSL/ADSL2+
1 comment
Hi Emma, Great to hear that all the extra little things that we do are appreciated - we definitely focus on service and making sure our customers are getting the maximum speeds that their service is capable of. Thanks for taking the time to provide us with the feedback, its much appreciated. Cheers Michael

We have had Mint for 4 months now no issues

We have had Mint for 4 months now no issues (Unlimited 50/20). We previously were with Skymesh, they were also good, but more expensive. We briefly had Telstra and they were significantly slower. I spent most of the three weeks on the phone talking to someone overseas. The switch to Mint was a breath of fresh air. Still a bit slow in the evening, but I suspect that is the NBN not mint.

Connection TypeNBN Wireless
1 comment
Hi PaulS, Great to hear the move went well and our service is shining through. Definitely reach out re speeds as we can always double check for you to see if there is anything we can do to improve for you as we always aim to deliver the best available for your specific address. Cheers Michael

So freshing!

I have been with Telstra for years and after several outages and getting the run around, we moved Mint due to their local presence and customer service focus. Its been seamless. Well done

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Jarrod, We definitely focus on much more personal service compared to the big players like Telstra. Even better is that with the NBN we are able to deliver the same or better product, so there is no downside. Thanks for taking the time to provide us with the feedback and great to hear your experience has been exactly what we aim for. Cheers Michael

Excellent costomer service

Connection very reliable and fast with no dropouts at all. Fantastic customer support at their Australian based call centre. The best I have ever experienced. My new Voip phone service is also excellent. Very happy to be with Mint. Their communication is second to none!

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Stella, Thank you for your kind words. You will only ever speak to us in Hobart, which we definitely believe makes us very easy to reach and to deal with. Great to hear all is going well, including your phone service. Cheers Michael

From Dodo to Mint

I switched from Dodo to Mint, I had forgotten what real service actually is. Brilliant, prompt service with nothing being an issue or too hard and easy to contact when needed. I would strongly suggest anyone looking for a quality provider discuss their needs with Mint. Cant speak highly enough of these guys

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi DoofyDog, We definitely focus very hard on being easy to reach and to deal with. Great to hear that shine through in your feedback. Thanks for taking the time to let us know, it's much appreciated. Cheers Michael

Outstanding customer service

Have recently joined Minttelecom from Active8me (ex boom migration) due to poor, unreliable service and account errors.
Outstanding service from Minttelecom, prompt and professional. Technical support was excellent and reconnection was established in less than 20hours.
Highly recommend Mint.

Connection TypeNBN Wireless
1 comment
Hi Andre, Great to hear our service and support has shone through, we definitely focus very hard on that. Welcome to Mint! And thanks for making the time to provide us with the feedback. Cheers Michael

Fast connection and fantastic service

I signed up with Mint after having to switch from ADSL to NBN as the ADSL service was being switched off. I was with a large provider but wanted to research options as I didn’t want a 24 month contract and wanted an NBN100 connection. A friend recommended MINT and I checked them out. They do offer an NBN100 connection but advised me that I wouldn’t be able to access those speeds due to my location and connection. The other big companies I checked out offered that I could sign up on an NBN100 speed package, something that it impossible to achieve at my address.
I signed up with MINT due to their honestly.
I came home after work on a Friday night to find ADSL switched off and NBN on, only problem was I could’ get it to work. I emailed MINT who got straight back in touch and recommended that I contact them via Facebook so we could use messenger and I could send them pictures. It turns out my wall mounted phone socket had an ADSL splitter fitted on top, something I could never have know without sending a picture and the help and advice from MINT. Within no time, I had that removed and the line connected, they even helped me setup my modem. (I had purchased one due to the size of the house and one of the kids bedrooms is out the back so we wanted to ensure a good signal).
Connected in no time at all and haven’t experienced any issues., I work from home a lot, kids all game online and stream stuff (whatever kids do) and we all Netflix, we are on a low NBN speed due only to the infrastructure and our location, not due to MINT, but we haven’t had any dramas.
Fantastic supplier.
I’d recommend to anyone

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Jacqui, We definitely do focus on recommending products specific to the capability of the address and each customers requirements - its definitely not one size fits all at Mint. And, great to hear we were able to help get you online quickly, Messenger is a great way to reach us out of hours and the ability to send photos makes troubleshooting much faster. Thanks for taking the time to provide us with the feedback, its very much appreciated. Cheers Michael

Page 2 of 14

Questions & Answers

if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
4 answers
Hi Midge, Best to contact us directly to cover, but in simple terms: 1. Yes - you can get all these services directly from each provider. 2. Yes - plan details are on website (bundles section). 3. For some types of NBN you can use. But you can never use for voice as telstra lock the settings. Cheers Michaelthanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.If it's already installed then we can activate same day. Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required. Cheers Michael

I live at 1047 Nubeena Road Premaydena 7185. Is the NBN available here. Regards Faylene
1 answer
Hi Faylene, Yes. The coverage maps show that you are within Fixed Wireless coverage. However, NBN are flagging the service is down for Satellite (which is the one type of NBN we don't support). Unless you (or a previous tenant) have tried to get NBN Fixed Wireless and were unable to due to line of sight problems to the tower it should be possible for us to get the address re-classified for you to Fixed Wireless. For more information or to sign up then give us a call or jump on chat on our website. Cheers Michael

Hi there, after decades with Optus in Melbourne and an optnetnet.com.au email address, I moved to Mint Telecom when I came to live in Hobart. Great service, by the way. However without Optus broadband I lost the Optus email address and moved to Gmail just prior to moving to Tasmania. Problem is now I plan to visit China and China it appears has banned Google (and Gmail). I see from previous posts that you do not offer Mint email addresses, so looking for an option. Incidentally, Optusnet.com.au can be accessed in China so a cheap broadband (mobile) Plan is I think one option, and I can use again my old Optusnet email address if I go with Optus. Have you any suggestions. Thanks Ross (Howrah)
3 answers
Hi Ross, Interesting one. It looks like there are two simple options. 1. You can use a VPN so as to access Gmail (A quick google of how to use gmail in China will provide details); OR 2. Setup a different free email account that you can use temporarily. I.e. Hotmail appears to work in China and oyu could simply setup a rule to fwd emails from gmail to your Hotmail acct for that period. Cheers MichaelThanks Michael, for the very prompt reply - could not read your 2nd option though. Google search reveals that China banned VPN in 2018, although commentators suggest they are more interested in their own citizens’ use and may not enforce visitor use - tread your own path. For a short 14 day tip may go cold turkey, however I will investigate a cheap Optus etc. Mobile broadband prepaid plan for 39 days and hook onto their email offerings (optusnet .com.au) which China does appear to allow. Thanks again.Hi Michael, can read your option 2 - looks promising, so will investigate. Good service.

Details

ADSLNBN 12 (Basic)NBN 25 (Standard)NBN 50 (Standard Plus)NBN 100 (Premium)
Monthly Price $69.95$79.95
Service TypeADSLNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceCapped/FixedCapped/FixedUnlimitedCapped/Fixed
NBN Speed Tier 12/125/550/20100/40
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps

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