Premium Service. Enough said!
If you are tired of dealing with wasted phone calls, incorrect billing, poor service, and constant interruptions then MINT is the answer. Purchased my own router and signed up with no hassles. The NBN service is actually very good for what it is. Customer service is spot on, and MINT representatives contact you when service is impacted and assist with any technical issues! Static IP included!And they give you a $50 discount for anyone that signs over and mentions your name.
Service has been impacted less than a handful of times, and has been solved promptly without headaches.
I hope MINT is here to stay because I don't intend on changing again.
The Market Differentiator
When it comes to NBN, there are plenty of options out there, including many big named providers. In the end they are providing a similar product wrapped around their version of the service. This is where Mint differentiates from the rest, being a truly customer focused provider and having their customer service onshore makes a huge difference.
Example: had a friend who was moving houses and had initially signed up with TPG. His connection date kept getting pushed out and he was going to have to wait at least a month. Luckily he told me this and after referring him to Mint, he was connected within 48 hours.
Highly recommend them, they are helpful and and very proficient.
I never thought I could love an ISP, but I love Mint! Exceptionally responsive, locally based. SO GOOD
Mint is amazing! I am SO impressed with this company! First telecom I've ever actually enjoyed dealing with. They responded within minutes to an email I sent at 8 PM on a Wednesday night. Keep up the good work, Mint!
What Internode used to be like!
Reliable FTTP connection, easy setup (within 4 hours), great staff and easy to pay options. Much cheaper than going with Telstra, but with all the added benefits of a reliable service. Couldn't recommend them higher, especially if your Tasmanian.
Great service and customer support
Excellent customer service - friendly and professional. The NBN was set up the very same night after several hours. I was surprised at how fast my housemate and I got our internet connected.
So Helpfu And Quick
Brilliant service with Mint Telecom. Never had any major dramas from setup to usage. Even the slightest issue with business or home connection they are so helpful in getting this rectified. Can contact via messenger and there is always someone that will reply within minutes. So helpful and great knowing they are always there even in the evening. Wouldn't go with any other provider.
I am totally impressed with my decision to change to Mint Communications.
Having a local provider to cater for my needs makes life easy.
The team at Mint really care, anyone thinking of changing provider choose Mint!
Fantastic customer service and no issues
I've had no issues with internet connectivity. Mint answered a lot of initial questions to help me get set up at a new house. Really knowledgable staff, very quick to respond.
- NBN 25 (Standard)
- Verified customer
Very reliable service, personally have never had any speed issues with them.
Customer service is A+, very responsive and helpful with the whole process. Really good people to deal with. Australian based as well which is important to me. I highly recommend them.
Great service and customer care!
The team at Mint have been very helpful in setting up my new home broadband service. I have received advice on selecting a modem and installing the modem. I have had good after care, with follow up emails addressing billing inquiries and also checking in on how the service has been. I have had support from them in contacting NBNco to come and fix the NBN connection.
Excellent service and support
I am very happy with our Mint NBN service. The installation process was easy with good support from Mint staff to quickly iron out any initial glitches. The service has proved top class. I appreciate they have monitored our NBN usage and advised keeping the 25M service with our usage not needing a 50M plan. I appreciate that their support staff all seem to be technically minded, able to assist me, and can give appropriate advice and can make decisions when contacted by email, phone, or messenger. They have come back to us after a couple of months to check and ensure no problems. I could not hope for a better provider.
Best ever. No issues at all. Fast and reliable.
Service friendly, efficient and knowledgeable. Very easy to install. Instructions easy to understand. Way to install. No problems for this 67y.o. Neighbours with different service have lots of issues and I have none.
Michael @ Mint Telecom is awesome. And everyone else!
Michael was so friendly, patient, and personal on the phone when I signed up for 50/20 NBN from Mint Telecom. I wasn't here for the installation, but my partner says that guy was friendly and professional too. So glad I chose Mint Telecom -- I'll be recommending them to anyone who asks.
Our NBN connection with Mint Telecom has been great and incredibly reliable, got it hooked up just in time for us to start working from home due to COVID-19 lockdown. Customer service is second to none, very proactive, we were convinced to go with these guys after seeing reviews on this website and very glad that we did.
- NBN 100 (Premium)
- Verified customer
Excellent service for NBN FTTC from an amazing ISP
I was after NBN and looked up all the different providers. I was recommended Mint from another happy customer. The plans and options are easy to look up. The real magic happens when you call them however! The call is answered by staff in Hobart who work out what kind of NBN you require and advise about what speed you should have. The staff confidently talk you through what happens and the conversation is very casual and informative. This is such a different experience from the big Telco’s. I was absolutely amazed at the level of service.
Unparallelled Customer Service
Signed up for fast NBN package for my cafe. Every call and interaction has been clear and customer service provided unlike any other ISP I have dealt with before. The follow through, the helpful nature of the reps, the knowledge. I can't fault it. Never have to wait long for calls to be answered. My modem came pre-programmed so it was plug and play. I've had zero issues. So happy will be converting my home account.
Great service, customer orientated company
Mint is a customer service orientated company based locally which I needed when I recently had the NBN connected.
I brought my own modem and stuffed up the installation and connection to the internet. I called them, got to talk to someone in Hobart, got instant help and was soon set up and ready to go.
I recommend them highly.
Fantastic customer service
Changed to Mint recently.
Customer service has been outstanding. Company spontaneously contacted is regarding our service dropping out (a problem that existed with previous provider also) and came up with a possible solution for us. Very impressed. Change over and account set up was seamless.
- NBN 12 (Basic)
- Verified customer
easy setup, excellent support
I was so annoyed when we moved house - change from ADSL to NBN FTTP. Our previous ISP iiN*t completely stuffed up the migration process. Was only too happy to ditch them & sign up with an ISP that was Hobart based given we live in Hobart. When you ring support you generally get thru within 30 seconds, always to the same cheerful & helpful guy Kelvin.
First Class Service
We have been with Mint since February. I was impressed with the number of very positive reviews and I am very pleased that I chose them as our NBN provider.
The customer service is unbelievably good - friendly and helpful. A total contrast with our previous large internet provider. I highly recommend Mint Telecom.
Questions & Answers
Hi do they service Wentworth point
16 Marine Parade
Michael S.Mint Telecom
We operate nationally. If you can access the NBN Network or Telstra network we can help.
Give us a call or chat directly with us from our website.
Are they in Brisbane
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.