The guys at mint telecom have outdone themselves placed order and was connected same day which was fantastic
Very happy customer will mention to family and friends never had a drop out prefect connection everytime
Amazing. Fantastic customer service
Great speed, honest feedback on the right product for us. Follow up and check in to see how everything is going. So glad we switched to a local call centre with people that know what they are doing. Thanks Kevin!
SO FAR SO GOOD
Had some problems in first week but the backup was great and now sorted. That's what all service should be like, prompt response from experts. THANK YOU. I would recommend Mint.
Best ISP ever!
I have been with Mint Telecom for a few years now and can't recommend them enough! Kelvin responds immediately to any problem we have and persisted with getting the third party Vocus Network to fix a routing problem for websites I regularly use that were unusable due to a problem in the Hong Kong part of the network. Aside from that miracle, Kelvin always provides above and beyond support and information. You won't find a better ISP!
Above and beyond
Now I'm no tecko head I'll give it a go as far as I can but when I get stuck I'm maybe not the most patient unlike the lads at mint who talked my 12 yr old lad through what needed to be done to get the new Google nest up and running. Amazing service and my internet never misses a beat with mint.
- NBN 25 (Standard)
- Verified customer
Changed to Mint when I moved and I can't be happier.
I rang Mint on the Thursday before Easter and got connected that day, I was thinking it would be the week after Easter before I could get connected (like others had told me) but after a conversation with Mint it was all sorted.
I needed a modem (which I did not have) but it was explained what I needed and recommendations of suitable equipment also they have online guides to help you get setup or you can ring them for assistance, all in all very helpful and a much better experience than I have had with other telcos over the years.
- NBN 25 (Standard)
- Verified customer
So far Faultless
After reviewing Internet providers on the product review website I decided to use Mint even though they were based in Hobart and we live on the Gold Coast. Mint organised the broadband to NBN transition, we also changed ISPs at the same time. I was going to source my own modem, but the cost from Mint was similar to other providers and as it was pre programmed with Mint settings, this no doubt proved advantageous.
The installation and changeover was seamless and the initial contact with Mint professional. After some 3 weeks now there has not been any issues. So refreshing after using other providers.
Have been a customer of MINT for over a year, and have fantastic service since our first call. Michael, Grant and Kelvin all go above and beyond and have made our NBN an excellent reliable service along with being the best "over the phone" troubleshooters I have ever dealt with. (This is after having patchy internet service with Telstra for years, and we run 2 businesses from home so it is essential).
They even help with technical advice/opinions if they are not making money out of it!
Cannot say enough about this excellent (Australian) company. Very happy, thanks!
Excellent internet speed & awesome (local) after sales service!
So, it was time to transition from ADSL to NBN, and I thought I'd do a little research. I was pretty happy with with my previous provider, but my connection had become a bit slow and glitchy, and even though the off-shore customer service agents were patient and polite, I liked the idea of something a little closer to home. I came straight to productreview.com (as I always do) and it was CLEAR that Mint Telecom were streets ahead of the competition. I can see why. I had an initial phone consult with a technician who assessed my needs (I'm not a...tech person) and made a recommendation. He then liaised with the modem provider, and it was delivered at my front door within a couple of days. When it was time to setup, I used FB messenger to contact Mint Telecom, and they replied ASAP. I've contacted Mint around four times and on each occasion, there has been a speedy response. Also, I like giving my business to a small, local tech provider, as opposed to a huge organisation with off-shore customer service. Mint Telecom is a bloody ripper!!
Grant and Kelvin were on the case from my first email. Less than 24 hours later, I was connected to Mint with a better bundle stronger connectivity. No disruption to my service which was great as I was working from home during the COVID-19 iso. Also, how good is it to support local during these difficult times. Well done guys! Cheers
Easy, seemless transition from my other provider!
Kelvin was very helpful and the transition from my old provider was super fast and easy. Instructions were clear, cost is super valuable and we are very happy with the speed.
Excellent experience with all aspects!
Customer service from the get go has been exceptional. The product has been great so far with better performance than our last provider with no drop outs especially with everyone home during COVID19.
Hassle free internet
Good customer service and helpful tips on where to get a modem. The internet speed is great and steady. No issues of dropping off during conference calls or failing downloads which makes working from home a breeze. Would highly recommend.
Great connection and service
The Connection is really great and service is fantastic. I had an issue with the connection at first but even weekend they replied to me and fixed the connection. Great service
The reviewer stated that an incentive was offered for this review
Get what you pay for, and great service!
From being able to start the process of changing from Belong (who were giving me no more than 7mb down and 0.7 up) simply and efficiently on Facebook Messenger to delivery of modem and activation of the service, I have been very impressed with Mint. Sometimes it pays to go small, it seems!
The best nbn company I have dealt with by far, there was zero hassle and I was connected within 6 hours!
Connection is great zero drop outs and can use multiple devices at once without any lag!
I highly recommend mint to anyone that wants to get the best of both worlds fast internet for a cheap price!
Wow MINT is hassle free! Support is phenomenal!Thank you so happy with the service and most importantly no drop outs at all! Impressive! For me to change providers is big!
Unbelievable service considering we spent 11 weeks trying to connect with another provider. We rang the guys at MInt and they where so helpful, within a couple of days nbn had been organised to come out and within the week we had internet, had no problems with drop out and good internet speed. Thanks, you guys rock.
Streamlined Service and Prompt Support
My experience with getting the NBN set up with Mint was unlike any experience I have had before with a telecommunication company. Very friendly, knowledgable staff and their customer service is second to none. The man I spoke to recommended a great modem, informing me of the price range and where I could purchase it, then when I had an issue with the NBN box at my house, Mint were straight onto it - responding within minutes ... and on a Sunday too! I love the fact that they are locally based in Hobart so you know you are also supporting an Australian company who know the area. Pricing is very competitive and worth it for the reliable customer service alone. Highly recommended!
Service When Needed
Having been with a less than helpful ISP for several years it is a relief to find a local company prepared to provide expert help when needed . Mint helped me in my crusade to prove that we could get nbn wireless as we could see the tower from our front window but being on a large property the nbn map based our suitability on the top of our drive 100 metres from the house! Other providers said we HAD to accept satellite! Mint made the obvious enquiries! Even the free VOIP phone service is better than the old copper line that was costing us $35 a month. Shame they don't do energy!!
Questions & Answers
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
John R. H.
Michael S.Mint Telecom
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
Hi do they service Wentworth point
16 Marine Parade
Michael S.Mint Telecom
We operate nationally. If you can access the NBN Network or Telstra network we can help.
Give us a call or chat directly with us from our website.
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