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- NBN 50 (Standard Plus)
- Verified customer
Very Happy with Mint Telecom
I switched to Mint telecom because I was unhappy with my current provider plus the fact that it is a local company with good reviews on Product Review. Helping me through NBN set up and Mint connection was hassle free. The team helped me right along the way and answered any queries I had. Can't recommend them highly enough, especially for older people like me who are not completely convergent with new technology.
1 comment
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SarahSouth East Queensland, QLD
- 2 reviews
- 1 like
Amazing Service. Internet which simply works
* Easy to switch from Telstra(after 18 months of trouble).
* One call a week later onto a reliable service. So impressed with how quickly it happened.
* With no wait time on the phone.
* Why did I pick Mint. They are LOCAL. Support LOCAL the service is simply amazing.
1 comment
Michael S.Mint Telecom
Hi Sarah,
Who has time to wait in a queue to speak with someone? Not us, and we don't expect our customers to either.
We're nice and easy to reach via email, messenger chat or call when you need during business hours. ... Read more
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Kim SSydney, NSW
- 4 reviews
- 1 like
Best internet company
Mint are miles ahead of other companies: customer service is 10/10, you ring their number, a human answers & deals with your query. No fobbing off to someone else. They follow up too! I am old & not techno-savvy.....Mint are perfect & give simple explanations.
1 comment
Michael S.Mint Telecom
Hi Kim,
We definitely aim for a one stop shop when you call us. Experience matters and is what enables us to provide great advice that matches to your specific needs.
Thank you for taking the time to provide us with the feedback. ... Read more
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RhettGreater Melbourne (Inner), VIC
First Class !!!! Take note Tesltra
I couldn’t be happier with Mint and your service to execute was first class, so many thanks. As a result I’ve referred you to family and friends. Perfect option for your internet service
1 comment
Michael S.Mint Telecom
Hi Rhett,
We work really hard to make our onboarding experience as simple as possible so always great to get feedback that it's working.
Thank you. ... Read more
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Susan
- 3 reviews
- 1 like
Superb customer service
After years of being fed up with other incompetent providers I was recommended to contact Mint Telecom by a friend, and was so very glad I did! Should have contacted them years ago. Speaking to real people that understand previous issues you have been experiencing and ensuring it does not happen again has been refreshing. Constant follow ups to check on service by customer service is also a thing I have never experienced from any other provider! Cannot recommend Mint highly enough! Keep up the good work, you are amazing and truly care for your customers.
1 comment
Michael S.Mint Telecom
Hi Susan,
We are the only provider in the market, that we are aware of, that proactively monitors the performance of our customers services. To us, that just makes sense as our entire approach is to m... Read more
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Great Service
I can't speak of Mint high enough. They are very easy to call & speak to someone straight away. Good knowledge of products & help me choose best for our family. Internet it self is great, know issues at all. Thanks Mint very happy customer
1 comment
Michael S.Mint Telecom
Hi Kellie,
Operating from Hobart we are nice and easy to reach and deal with, so always awesome to get feedback from a customer that we are getting that right.
Glad to also hear the product is working... Read more
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Outstanding
The guys at mint telecom have outdone themselves placed order and was connected same day which was fantastic
Very happy customer will mention to family and friends never had a drop out prefect connection everytime
1 comment
Michael S.Mint Telecom
Hi Brendan,
That's exactly the experience we aim for so really appreciate you taking the time to provide us with the feedback.
Cheers
Michael
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alio80Sydney, NSW
- 3 reviews
- 1 like
Amazing. Fantastic customer service
Great speed, honest feedback on the right product for us. Follow up and check in to see how everything is going. So glad we switched to a local call centre with people that know what they are doing. Thanks Kevin!
1 comment
Michael S.Mint Telecom
Hi Alio80,
Really great to hear that our local support from Hobart is shining through, being nice and easy to reach and deal with is something we strive for continually.
Kevin, in particular, is focus... Read more
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ChrisGreater Melbourne (Inner), VIC
SO FAR SO GOOD
Had some problems in first week but the backup was great and now sorted. That's what all service should be like, prompt response from experts. THANK YOU. I would recommend Mint.
1 comment
Michael S.Mint Telecom
Hi Chris,
Great to hear all is sorted and working as we both expect. Whilst we setup the products to work to their maximum, there are some things outside of our direct control and that's where being ... Read more
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PC
- 2 reviews
Best ISP ever!
I have been with Mint Telecom for a few years now and can't recommend them enough! Kelvin responds immediately to any problem we have and persisted with getting the third party Vocus Network to fix a routing problem for websites I regularly use that were unusable due to a problem in the Hong Kong part of the network. Aside from that miracle, Kelvin always provides above and beyond support and information. You won't find a better ISP!
1 comment
Michael S.Mint Telecom
Hi PC,
Being super response is one thing we really focus on as we appreciate how frustrating it is when things don't work and it is then compounded by a really slow and cumbersome experience in trying... Read more
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Mat H.Hobart, TAS
Above and beyond
Now I'm no tecko head I'll give it a go as far as I can but when I get stuck I'm maybe not the most patient unlike the lads at mint who talked my 12 yr old lad through what needed to be done to get the new Google nest up and running. Amazing service and my internet never misses a beat with mint.
2 comments
Michael S.Mint Telecom
Hi Mat,
Great to hear we got your Nest up and running for you. Sometimes they are little fiddly to start but once in place deliver excellent wifi performance throughout so it's worth the effort.
Than... Read more
This is the second time I've left a review the 1st was after my house move and I was without internet for only 5 hours. You lot have the very best customer service I've ever experienced. Thank you.
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DaveGreater Melbourne (Outer), VIC
- NBN 25 (Standard)
- Verified customer
Changed to Mint when I moved and I can't be happier.
I rang Mint on the Thursday before Easter and got connected that day, I was thinking it would be the week after Easter before I could get connected (like others had told me) but after a conversation with Mint it was all sorted.
I needed a modem (which I did not have) but it was explained what I needed and recommendations of suitable equipment also they have online guides to help you get setup or you can ring them for assistance, all in all very helpful and a much better experience than I have had with other telcos over the years.
Connection is...Read more
1 comment
Michael S.Mint Telecom
Hi Dave,
Really appreciate the detailed review on your experience getting connected and then thereafter. We work really hard to make it as simple as possible with guides for all the most popular mode... Read more
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GraemeDSouth East Queensland, QLD
- NBN 25 (Standard)
- Verified customer
So far Faultless
After reviewing Internet providers on the product review website I decided to use Mint even though they were based in Hobart and we live on the Gold Coast. Mint organised the broadband to NBN transition, we also changed ISPs at the same time. I was going to source my own modem, but the cost from Mint was similar to other providers and as it was pre programmed with Mint settings, this no doubt proved advantageous.
The installation and changeover was seamless and the initial contact with Mint professional. After some 3 weeks now there has not been any issues. So refreshing after using other providers.
1 comment
Michael S.Mint Telecom
Hi GraemeD,
The beauty of the NBN network is that we can provide the same service to customers in Hobart as we do in Broome!
If you can access the NBN network the technicians and primary network conn... Read more
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Outstanding Service
Have been a customer of MINT for over a year, and have fantastic service since our first call. Michael, Grant and Kelvin all go above and beyond and have made our NBN an excellent reliable service along with being the best "over the phone" troubleshooters I have ever dealt with. (This is after having patchy internet service with Telstra for years, and we run 2 businesses from home so it is essential).
They even help with technical advice/opinions if they are not making money out of it!
Cannot say enough about this excellent (Australian) company. Very happy, thanks!
1 comment
Michael S.Mint Telecom
Hi L AU,
We have certainly spent a lot of time developing our troubleshooting steps to ensure we identify root causes as quickly and efficiently as possible - luckily there are a lot of common ones fo... Read more
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glebegalSydney, NSW
- 3 reviews
- 3 likes
Excellent internet speed & awesome (local) after sales service!
So, it was time to transition from ADSL to NBN, and I thought I'd do a little research. I was pretty happy with with my previous provider, but my connection had become a bit slow and glitchy, and even though the off-shore customer service agents were patient and polite, I liked the idea of something a little closer to home. I came straight to productreview.com (as I always do) and it was CLEAR that Mint Telecom were streets ahead of the competition. I can see why. I had an initial phone consult with a technician who assessed my needs (I'm not a...Read more
tech person) and made a recommendation. He then liaised with the modem provider, and it was delivered at my front door within a couple of days. When it was time to setup, I used FB messenger to contact Mint Telecom, and they replied ASAP. I've contacted Mint around four times and on each occasion, there has been a speedy response. Also, I like giving my business to a small, local tech provider, as opposed to a huge organisation with off-shore customer service. Mint Telecom is a bloody ripper!!1 comment
Michael S.Mint Telecom
Hi glebegal,
We work really hard to make sure we provide advice that matches our products to actual needs and requirements of our users. And we then aim to back it up by making it as easy as possible... Read more
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Dave F.Hobart, TAS
Mint service!
Grant and Kelvin were on the case from my first email. Less than 24 hours later, I was connected to Mint with a better bundle stronger connectivity. No disruption to my service which was great as I was working from home during the COVID-19 iso. Also, how good is it to support local during these difficult times. Well done guys! Cheers
1 comment
Michael S.Mint Telecom
Hi Dave,
Whilst we operate nationally from Hobart, we immensely appreciate the support from locals!
Great to hear we got you up and running nice and fast with no disruption whilst working from home.... Read more
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TassieKelHobart, TAS
Easy, seemless transition from my other provider!
Kelvin was very helpful and the transition from my old provider was super fast and easy. Instructions were clear, cost is super valuable and we are very happy with the speed.
1 comment
Michael S.Mint Telecom
Hi TassieKel,
Sounds like we have all the boxes ticked in terms of pricing, service and ease of transfer! Exactly what we aim for so really great to get that feedback.
Appreciate you taking the time to let us know.... Read more
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Excellent experience with all aspects!
Customer service from the get go has been exceptional. The product has been great so far with better performance than our last provider with no drop outs especially with everyone home during COVID19.
1 comment
Michael S.Mint Telecom
Hi Billy,
Great to hear all is well - we ensured we had plenty of capacity before COVID so when that hit we were well placed to cope with the additional demand already! Hope for the best but plan for... Read more
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Karen15Tasmania
Hassle free internet
Good customer service and helpful tips on where to get a modem. The internet speed is great and steady. No issues of dropping off during conference calls or failing downloads which makes working from home a breeze. Would highly recommend.
1 comment
Michael S.Mint Telecom
Hi Karen,
Really good to hear that our experience for tips on modems and overall setup has shone through in your interactions with us.
Thanks for the recommendation and for taking the time to provide us with the feedback. ... Read more
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RisaharukaiGreater Melbourne (Metropolitan), VIC
Great connection and service
The Connection is really great and service is fantastic. I had an issue with the connection at first but even weekend they replied to me and fixed the connection. Great service
1 comment
Michael S.Mint Telecom
Hi Risaharukai,
Great to hear all is well and especially that we were able to quickly reply and fix your initial issue on the weekend.
Thank you for taking the time to provide us with the feedback.... Read more
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Questions & Answers
Graeme M.asked
What method of delivery can I get
5 answers
Michael S.Mint Telecom
Hi Graeme,
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Cheers Michael
Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.
Michael S.Mint Telecom
Hi Graeme,
Contact us directly via our website and we can review options for you.
Cheers Michael
Judithasked
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Regards Jude
2 answers
Michael S.Mint Telecom
Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael
Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding
John RHasked
G'Day,
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
Regards,
John R. H.
2 answers
And, Do you have a telephone number at which I can call and speak to someone (quickly)?
Michael S.Mint Telecom
Hi John,
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
Cheers
Michael
Details
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
---|---|---|---|---|
Standard Monthly Price | $69.95 | $79.95 | ||
Service Type | ADSL | NBN | NBN | NBN |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | |
Contract | Set Period | Set Period | Set Period | |
Data Allowance | Capped/Fixed | Unlimited | Unlimited | |
NBN Speed Tier | 12/1 | 25/5 | 50/20 | |
Max Download Speed | 12 Mbps | 25 Mbps | 50 Mbps | |
Max Upload Speed | 1 Mbps | 5 Mbps | 20 Mbps |
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Michael S.Mint Telecom
Hi Willemien,
ple for you. Great to hear that's how it worked out and really appreciate you taking the time to provide us with the feedback.We have lots of customers in your situation where it all seems daunting. That's where our fully preconfigured modems and experienced staff really come to the fore to make it nice and sim... Read more