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TassieKelHobart, TAS
Easy, seemless transition from my other provider!
Kelvin was very helpful and the transition from my old provider was super fast and easy. Instructions were clear, cost is super valuable and we are very happy with the speed.
1 comment
Excellent experience with all aspects!
Customer service from the get go has been exceptional. The product has been great so far with better performance than our last provider with no drop outs especially with everyone home during COVID19.
1 comment
Michael S.Mint Telecom
Hi Billy,
Great to hear all is well - we ensured we had plenty of capacity before COVID so when that hit we were well placed to cope with the additional demand already! Hope for the best but plan for...
Karen15Tasmania
Hassle free internet
Good customer service and helpful tips on where to get a modem. The internet speed is great and steady. No issues of dropping off during conference calls or failing downloads which makes working from home a breeze. Would highly recommend.
1 comment
Michael S.Mint Telecom
Hi Karen,
Really good to hear that our experience for tips on modems and overall setup has shone through in your interactions with us.
Thanks for the recommendation and for taking the time to provide us with the feedback. ...
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RisaharukaiGreater Melbourne (Metropolitan), VIC
Great connection and service
The Connection is really great and service is fantastic. I had an issue with the connection at first but even weekend they replied to me and fixed the connection. Great service
1 comment
Michael S.Mint Telecom
Hi Risaharukai,
Great to hear all is well and especially that we were able to quickly reply and fix your initial issue on the weekend.
Thank you for taking the time to provide us with the feedback....
Get what you pay for, and great service!
From being able to start the process of changing from Belong (who were giving me no more than 7mb down and 0.7 up) simply and efficiently on Facebook Messenger to delivery of modem and activation of the service, I have been very impressed with Mint. Sometimes it pays to go small, it seems!
1 comment
Michael S.Mint Telecom
Hi James,
Being smaller does allow us to focus on great products whilst also enabling a much more experienced team to help our customers.
Great to hear that has shone through in your experience and r...
Sam26South-East, TAS
The best nbn company I have dealt with by far, there was zero hassle and I was connected within 6 hours!
Connection is great zero drop outs and can use multiple devices at once without any lag!
I highly recommend mint to anyone that wants to get the best of both worlds fast internet for a cheap price!
1 comment
Michael S.Mint Telecom
Hi Sam,
Great to hear we got you up and running nice and fast, but more importantly that the service works really well.
Appreciate you making the time to provide us with the feedback. ...
KarenNorth-East, TAS
Perfect connection
Wow MINT is hassle free! Support is phenomenal!Thank you so happy with the service and most importantly no drop outs at all! Impressive! For me to change providers is big!
1 comment
Michael S.Mint Telecom
Hi Karen,
Great to hear that with the move to Mint we haven't let you down!
Hassle free and products that work is exactly what we aim for so it's always fantastic to get that feedback. ...
Excellent
Unbelievable service considering we spent 11 weeks trying to connect with another provider. We rang the guys at MInt and they where so helpful, within a couple of days nbn had been organised to come out and within the week we had internet, had no problems with drop out and good internet speed. Thanks, you guys rock.
1 comment
Michael S.Mint Telecom
Hi Glenn,
11 weeks is nuts! It shouldn't be that hard or long unless there are civil works involved.
Great to hear you found us and we were able to get you up and running in a much shorter time frame....
Streamlined Service and Prompt Support
My experience with getting the NBN set up with Mint was unlike any experience I have had before with a telecommunication company. Very friendly, knowledgable staff and their customer service is second to none. The man I spoke to recommended a great modem, informing me of the price range and where I could purchase it, then when I had an issue with the NBN box at my house, Mint were straight onto it - responding within minutes ... and on a Sunday too! I love the fact that they are locally based in Hobart so you know you are also supporting an Australian company who know the area. Pricing is very competitive and worth it for the reliable customer service alone. Highly recommended!
1 comment
Michael S.Mint Telecom
Hi Amanda,
Whilst we don't man a call centre 24/7 or even during weekends, technology these days means we are available to help via email and chat. So whether it's Sunday or Monday, we are here to hel...
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AlanGreater Melbourne (Outer), VIC
- 4 reviews
Service When Needed
Having been with a less than helpful ISP for several years it is a relief to find a local company prepared to provide expert help when needed . Mint helped me in my crusade to prove that we could get nbn wireless as we could see the tower from our front window but being on a large property the nbn map based our suitability on the top of our drive 100 metres from the house! Other providers said we HAD to accept satellite! Mint made the obvious enquiries! Even the free VOIP phone service is better than the old copper line that was costing us $35 a month. Shame they don't do energy!!
1 comment
Michael S.Mint Telecom
Hi Alan,
Experience makes a difference! Sometimes when the computer says no there are ways to update and fix and that's what we look to do to help our customers.
Great to hear we got you onto fixed wireless from satellite. ...
Great service throughout
Great service throughout, immediate responses to any help requests and knowledgeable staff able to address questions promptly from their tasmania based call centre.
Connection speeds a serious improvement on our previous set up.
Overall great experience.
1 comment
Michael S.Mint Telecom
Hi Rhys,
Great to hear the service is working as we have designed and that our local support is shining through.
Really appreciate you making the time to provide us with the feedback. ...
MikeHobart, TAS
Makes everything easy
I had a technical issue mint helped me get it back up and running in matter of days. Where i was with tpg it had taken me a month to get it fixed before. All the guys there are super helpful why would i need to go anywhere else
1 comment
Michael S.Mint Telecom
Hi Mike,
Experience matters and we have a team packed with experience to help solve and then fix problems as fast as possible.
Great to hear we got resolved for you nice and fast and really appreciate the feedback. ...
NallyGreater Melbourne (Inner), VIC
- 2 reviews
Exceptional Service!
Phenomenal service! Zero drop outs and the connection is extremely reliable!
The best thing about Mint Telecom is their Customer service! I get through any-time (even on weekends)! Really happy with their service!
1 comment
Michael S.Mint Telecom
Hi Nally,
Being nice and easy to reach in Hobart is our core focus as we want to deliver awesome service.
Great to hear your service is working as we both expect and that our service is appreciated! ...
Customer service was superb. Everything was catered for.
Quick connection time. Technician went above and beyond to do connection.
Everything was well communicated and covered off.
Local call centre makes all the difference.
Phone call answered straight away.
Great modem supplied.
1 comment
Michael S.Mint Telecom
Hi Andy,
Great to hear the installation and connection was simple and all worked as it should.
Thanks for taking the time to provide us with the feedback. ...
Bec B.North-West & West coast, TAS
All smiles Here!!
Mint is spot on. No mucking around and easy to get connected. The service works great in our remote small town!! Speeds have been great!! No troubles here...Smiles all round!!! Thanks Mint.
1 comment
Michael S.Mint Telecom
Hi Bec,
Being able to access fast internet in a remote small town really is a game changer and one of the biggest benefits of the NBN network.
Great to hear all is well and working as we both expect ...
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ShariGreater Melbourne (Metropolitan), VIC
Very reliable company
Mint telecom have been so lovely to deal with. Their staff have been very patient and talked me through how to connect my old modem at our new house. No issues with connection either. Friendly customer service staff. A great Australian based company.
1 comment
Michael S.Mint Telecom
Hi Shari,
Great to hear the move went well. There are so many other stresses when moving that the last thing you want is your internet to be difficult as well!
Operating from Hobart we focus on being...
Premium Service. Enough said!
If you are tired of dealing with wasted phone calls, incorrect billing, poor service, and constant interruptions then MINT is the answer. Purchased my own router and signed up with no hassles. The NBN service is actually very good for what it is. Customer service is spot on, and MINT representatives contact you when service is impacted and assist with any technical issues! Static IP included!And they give you a $50 discount for anyone that signs over and mentions your name.
Service has been impacted less than a handful of times, and has been solved promptly without headaches.
I hope MINT is here to stay because I don't intend on changing again.
1 comment
Michael S.Mint Telecom
Hi Andrew,
Great to get the feedback on the product and how we go about servicing and managing our customers.
I can assure we are here to stay and are only just getting started, we look forward to looking after you long into the future....
The Market Differentiator
When it comes to NBN, there are plenty of options out there, including many big named providers. In the end they are providing a similar product wrapped around their version of the service. This is where Mint differentiates from the rest, being a truly customer focused provider and having their customer service onshore makes a huge difference.
Example: had a friend who was moving houses and had initially signed up with TPG. His connection date kept getting pushed out and he was going to have to wait at least a month. Luckily he told me this and after referring him to Mint, he was connected within 48 hours.
Highly recommend them, they are helpful and and very proficient.
1 comment
Michael S.Mint Telecom
Hi Vish,
You are absolutely on the money! Whilst we work to ensure the products we sell are as good as can be and work as we both expect them to, the differentiation that we focus on is service and y...
I never thought I could love an ISP, but I love Mint! Exceptionally responsive, locally based. SO GOOD
Mint is amazing! I am SO impressed with this company! First telecom I've ever actually enjoyed dealing with. They responded within minutes to an email I sent at 8 PM on a Wednesday night. Keep up the good work, Mint!
1 comment
Michael S.Mint Telecom
Hi qamarsky,
Great to hear! We do focus on being very easy to reach and to be responsive as possible as we want to fix or update things as quickly as we can.
Appreciate you taking the time to give us the feedback....
JamieHobart, TAS
What Internode used to be like!
Reliable FTTP connection, easy setup (within 4 hours), great staff and easy to pay options. Much cheaper than going with Telstra, but with all the added benefits of a reliable service. Couldn't recommend them higher, especially if your Tasmanian.
1 comment
Michael S.Mint Telecom
Hi Jamie,
Some of the very popular providers in the market that used to be run from onshore Australia but now are increasingly offshore aren't quite what they used to be and in a sense, that's all we ...
Questions & Answers
theuptakeasked
Lots of reviewers on here giving glowing reviews with just the one review. Very suss.
1 answer
Michael S.Mint Telecom
Hi,
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
Cheers Michael
Graeme M.asked
What method of delivery can I get
5 answers
Michael S.Mint Telecom
Hi Graeme,
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Cheers Michael
Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.
Michael S.Mint Telecom
Hi Graeme,
Contact us directly via our website and we can review options for you.
Cheers Michael
Judithasked
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Regards Jude
2 answers
Michael S.Mint Telecom
Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael
Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding
Details
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
---|---|---|---|---|
Standard Monthly Price | $69.95 | $79.95 | ||
Service Type | ADSL | NBN | NBN | NBN |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | |
Contract | Set Period | Set Period | Set Period | |
Data Allowance | Capped/Fixed | Unlimited | Unlimited |
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Michael S.Mint Telecom
Hi TassieKel,
Read moreThanks MichaelSounds like we have all the boxes ticked in terms of pricing, service and ease of transfer! Exactly what we aim for so really great to get that feedback.
Appreciate you taking the time to let us know....