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Reviews

4.9

389 reviews
  • Value for Money
    1.8 (4)
  • Transparency
    2.3 (4)
  • Customer Service
    1.8 (4)
  • Adequate Speeds Yes (1) · No (2)
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Jeff D.

Jeff D.New South Wales

Poor customer service

published

Their internet is fine. [name removed]'s customer service could be much better if he simply improved his tone. It takes so little effort to sound empathetic and kind when service goes down. But he saw nothing wrong with leaving out words like "please" or empathetic phrases like "sorry to hear that." That's such a basic principle of humanity, and yet he refused to acknowledge it.

Value for Money
Transparency
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1 comment
Mint Telecom
Michael S.Mint Telecom
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Alan R

Alan RIllawarra, NSW

Don't get sick or go to hospital

published

Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.

Value for Money
Transparency
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1 comment
Mint Telecom
Michael S.Mint Telecom
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Ann

AnnMetropolitan Adelaide, SA

If you expect service - don't bother

published

When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either

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1 comment
Mint Telecom
Michael S.Mint Telecom
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TechMafia

TechMafiaGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 5 likes

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

Value for Money
Transparency
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2 comments
Mint Telecom
Michael S.Mint Telecom
TechMafia
TechMafia
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Evan

Evan

  • 2 reviews
  • 7 likes

Very slow download speeds!

published

Staff are polite and professional, but the internet speed I have been experiencing on average 12-15 Mbps download with well below the minimum 25 Mbps the NBN co technician estimated I should expect. The excuses and justifications from Mint staff are not credible.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Mint Telecom
Michael S.Mint Telecom
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Danich

DanichMelbourne

  • 2 reviews
  • 5 likes

Really happy that I got NBN with Mint!

published
Connection TypeNBN FTTN (Fibre to the Node)
4 comments
Mint Telecom
Michael S.Mint Telecom
Mint Telecom
Michael S.Mint Telecom
Danich
Danich
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Wil

WilMelbourne

  • 14 reviews
  • 14 likes

Disappointed NBN start!

published
Connection TypeNBN FTTN (Fibre to the Node)
7 comments
Mint Telecom
Michael S.Mint Telecom
Wil
Wil
Wil
Wil

The inconsistence continues with the NBN.. 100/40 mps package but I'm hardly getting more than 15 mps download speed!

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Questions & Answers

theuptake

theuptakeasked

Mint Telecom

Lots of reviewers on here giving glowing reviews with just the one review. Very suss.

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi,
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
Cheers Michael

Graeme M.

Graeme M.asked

Mint Telecom

What method of delivery can I get

5 answers
Mint Telecom
Michael S.Mint Telecom

Hi Graeme,
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Cheers Michael

Graeme M.
Graeme M.

Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.

Mint Telecom
Michael S.Mint Telecom

Hi Graeme,
Contact us directly via our website and we can review options for you.
Cheers Michael

Judith

Judithasked

Mint Telecom

Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.

I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.

Regards Jude

2 answers
Mint Telecom
Michael S.Mint Telecom

Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael

Farrago
Farrago

Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding

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Mint Telecom

Details

Compare all 6 Mint Telecom
Mint Telecom NBN 100/20 (Fast)
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Mint Telecom NBN 50/20 (Standard)
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Mint Telecom NBN 25/5 (Basic+)
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Mint Telecom NBN 100/40 (Fast+)
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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $89.95$79.95$69.95$99.95
Typical Evening Download Speed 60.0 Mbps30.0 Mbps15.0 Mbps60.0 Mbps
Max Download Speed 100 Mbps50 Mbps25 Mbps100 Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Compare all 6 Mint Telecom

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