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Listing monitored by Mint Telecom

Pros

All unlimited data plans
Australian customer support team
Skilled, helpful and friendly staff

Reviews

4.9
447 reviews
  • Value for Money
    1.8 (4)
  • Transparency
    2.3 (4)
  • Customer Service
    1.8 (4)
  • Adequate Speeds Yes (1) · No (2)
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Jeff D.
Jeff D.New South Wales
  • 2 reviews

Poor customer service

published

Their internet is fine. [name removed]'s customer service could be much better if he simply improved his tone. It takes so little effort to sound empathetic and kind when service goes down. But he saw nothing wrong with leaving out words like "please" or empathetic phrases like "sorry to hear that." That's such a basic principle of humanity, and yet he refused to acknowledge it.

  • Value for Money
  • Transparency
Mint Telecom
Michael S.Mint TelecomSend a private message
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Alan R
Alan RIllawarra, NSW
  • 3 reviews
  • 2 likes

Don't get sick or go to hospital

published

Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.

  • Value for Money
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Mint Telecom
Michael S.Mint TelecomSend a private message
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Ann
AnnMetropolitan Adelaide, SA

If you expect service - don't bother

published

When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either

  • Value for Money
  • Transparency
Mint Telecom
Michael S.Mint TelecomSend a private message
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TechMafia
TechMafiaGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 5 likes

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

  • Value for Money
  • Transparency
Mint Telecom
Michael S.Mint TelecomSend a private message
TechMafia
TechMafia
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Evan
Evan
  • 2 reviews
  • 7 likes

Very slow download speeds!

published

Staff are polite and professional, but the internet speed I have been experiencing on average 12-15 Mbps download with well below the minimum 25 Mbps the NBN co technician estimated I should expect. The excuses and justifications from Mint staff are not credible.

  • Connection TypeNBN FTTN (Fibre to the Node)
Mint Telecom
Michael S.Mint TelecomSend a private message
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Danich
DanichGreater Melbourne (Outer), VIC
  • 5 reviews
  • 8 likes

Really happy that I got NBN with Mint!

published
  • Connection TypeNBN FTTN (Fibre to the Node)
Mint Telecom
Michael S.Mint TelecomSend a private message
Mint Telecom
Michael S.Mint TelecomSend a private message
Danich
Danich
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Wil
WilMelbourne
  • 14 reviews
  • 15 likes

Disappointed NBN start!

published
  • Connection TypeNBN FTTN (Fibre to the Node)
Mint Telecom
Michael S.Mint TelecomSend a private message
Wil
Wil
Wil
Wil

The inconsistence continues with the NBN.. 100/40 mps package but I'm hardly getting more than 15 mps download speed!

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Questions & Answers

Shaunna sparkles C.
Shaunna sparkles C.asked
Mint Telecom

How do I sign up

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Shaunna,
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael

MichaelW
MichaelWasked
Mint Telecom

which router would be supplied by Mint for HFC connection in Melbourne?

2 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
C Huynh
C Huynh

Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!

Bruce Forrester
Bruce Forresterasked
NBN 250/25 (Superfast)

Can you run tests to make sure our connection has the capacity to be compatible with 250/25?

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
See all Mint Telecom questions

Get an answer from our members and Mint Telecom representatives

Mint Telecom

Details

About Mint Telecom

  • All plans start off with a 6-month contract, with a month-to-month service and no lock-in contracts after this.
  • Every plan includes unlimited data, for added peace of mind that you won’t blow your budget.
  • Mint Telecom provides local customer service support from a team based in Hobart, Tasmania.

Mint Telecom services

Phone plans

The top Mint Telecom phone plans are:

  • Nude plan: At $69.95 monthly, it includes a working phone service, and calls to other Mint NBN customers.
  • Starter plan: For $74.95 monthly, this includes the features of the Nude plan plus the ability to make local calls to non-Mint NBN customers.
  • Ultimate plan: At $94.95 per month, this is the most premium popular plan. With this plan, customers can make local, national and mobile calls.

Internet - NBN Services

The three most popular Internet NBN services with customers are:

  • NBN25: with a basic evening speed minimum 15Mbps ($69.95 a month).
  • Unlimited NBN plan: with a standard plus evening minimum 30 Mbps ($79.95).
  • NBN100: with a basic evening speed minimum 60 Mbps ($89.95).

Small Business Phone Systems

A Hosted PBX solution lets you use the cloud to manage call flows and setup. SIP trunks can be plugged into a traditional phone system, with the added benefit of HD voice quality and lower call costs. Both of these options are advertised as part of the setup for Small Business Phone Systems.

Points of praise from Mint customers

  • It was a common experience of reviewers that Mint provides a reliable NBN service with no dropouts or disruptions to the service.
  • Customer service staff are excellent at assisting customers with setting up their new services. Customers who don’t regard themselves as tech savvy noted that this involved skill as well as patience.
  • Reviewers loved that customer service staff were based in Australia. Staff members were able to efficiently resolve issues, without double-handling or redirecting enquiries.
  • Staff at Mint Telecom were attentive, and made their customers feel valued with each interaction.
  • Staff respond promptly to customer questions or issues.
  • Mint Telecom's proactive approach was appreciated by customers. It included staff notifying customers about power outages before they occur, and recommending options to facilitate a speedier internet connection, for example by updating old modems.

Pricing and plan information in this Details section are accurate as at February 24th 2022.

Compare all 6 Mint Telecom
Mint Telecom NBN 100/20 (Fast)
  • Award Winner 2021
  • 2020

Mint Telecom NBN 100/20 (Fast)

4.9
(36)
Mint Telecom NBN 50/20 (Standard)
  • Award Winner 2021
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Mint Telecom NBN 50/20 (Standard)

4.9
(103)
Mint Telecom NBN 25/5 (Basic+)
  • Award Winner 2021
  • 2020

Mint Telecom NBN 25/5 (Basic+)

4.9
(68)
Mint Telecom NBN 100/40 (Fast+)
  • Award Winner 2021
  • 2020

Mint Telecom NBN 100/40 (Fast+)

5.0
(2)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $89.95$79.95$69.95$99.95
Typical Evening Download Speed 60Mbps30Mbps15Mbps60Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Max Download Speed 100 Mbps50 Mbps25 Mbps100 Mbps
Compare all 6 Mint Telecom
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