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Mint Telecom
NBN 50/20 (Standard), NBN 25/5 (Basic+), NBN 100/20 (Fast), etc... (See All)Pros
- 2 reviews
Their internet is fine. [name removed]'s customer service could be much better if he simply improved his tone. It takes so little effort to sound empathetic and kind when service goes down. But he saw nothing wrong with leaving out words like "please" or empathetic phrases like "sorry to hear that." That's such a basic principle of humanity, and yet he refused to acknowledge it.
- Value for Money
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- 3 reviews
- 2 likes
Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.
- Value for Money
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Hi Alan,
We certainly hope your wife is ok and appreciate your business.
However, just to clarify the process and what actually happened, as your review is misleading....
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
- Value for Money
- Transparency
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Hi Ann,
Well, you are true to your word in that you threatened to write a poor review because you didn't like our (my) response.
Just to clarify, yes the office is closed between Christmas and New Ye...
- 7 reviews
- 5 likes
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
- Value for Money
- Transparency
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Hi TechMafia,
This is not true.
There are no additional charges, albeit if you don't pay your bill then there would be late fees or dishonour fees (they are easily avoided and not common with us, but ...
Lol. Read the comment. I said services that are being hosted......... I didn't say it was MINT hosting it. Don't get tilted. This is a review. Wonder how people would react once they see your comment....
Read more Doesn't seem like good customer service now eh? Anyway, it is a review. Everyone can traceroute their connection to verify. Thanks.
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- 2 reviews
- 7 likes
Staff are polite and professional, but the internet speed I have been experiencing on average 12-15 Mbps download with well below the minimum 25 Mbps the NBN co technician estimated I should expect. The excuses and justifications from Mint staff are not credible.
- Connection TypeNBN FTTN (Fibre to the Node)
Hi Evan,
Really sorry to hear your speeds are not performing to what we'd both like.
Fibre to the Node speeds are estimates and we do deliver the speed available and can easily get the actual distanc...
- 5 reviews
- 8 likes
I just switched from Belong ADSL2+ to Mint FTTN. It's been a very pleasant experience I must say.
The whole transfer was done within a couple of weeks, with only a couple of hours down time, which certainly exceeded expectations. The service from sales to implementation is defintely first class and they keep you updated along the entire journey, something you don't get with the big names.
The only issues I had were my own issues with wifi interference in my house/area, which I have since fixed with a change to the modem/router settings....
Read more The speed is 3 times faster than my old ADSL connection and I can now game lag free with no dropouts. I highly recommend Mint and will be doing so to any who ask me. Thanks for the great sevice Mint, I really appreciate it. Also thanks to [name removed] who was a great help in getting everything sorted. Keep up the great work!!!- Connection TypeNBN FTTN (Fibre to the Node)
Hi Danich,
Great to hear the change over went smoothly, we do work very hard to keep everyone updated along the way and aim to make it as simple as possible.
Also glad to hear the wifi channel changes...
Hi Danich,
As you know we conducted a thorough review of your fault, including when you were providing us with test results in off peak times (with no congestion anywhere on the network) that were n...
The thing is none of that had changed from when it was working fine, so that leads to one explanation. Something on your end did, congestion or whatever, as it was fixed by changing the provider, whi...
Read morech means it was your issue. Something you keep refusing to acknowledge and blaming everything else under the sun, when the answer is so obvious. I repeat it was your issue, that was fixed the minute I switched to Aussie Broadband. I'm also glad I didn't wait for a fix for a problem that you were not acknowledging could be fixed on your end as I was paying for a service you were not providing, which is not something people do.
- 14 reviews
- 15 likes
Applied for the 100 mps installation package with MINT in early March (when my area was ready for the new NBN layout). Was then told it'll be over a month of wait till 12th of April before NBN could spare the time to connect the inside of my home (even the house was already setup with the external facility).
Finally the day arrives. Was told I'll get an SMS or email from the installer a few days before hand stating the time. NADA on that. Enquiring with MINT gave me a time slot of 12 to 4 pm. So expectation was high as I waited at home all th...
- Connection TypeNBN FTTN (Fibre to the Node)
Hi Wil,
We definitely agree it's not a great start to NBN for you. As we have already advised we unfortunately have no control over the installation process including delivery, or not, of sms' from ...
thank you Michael. I understand there are points which are out of control of MINT. But as a consumer, all I know is MINT is the provider I paid installation cost, monthly fee etc. Hence, you are the m...
Read moreiddle man for me to complain and chase upon if the service is not as promised and paid for. I hope you understand that too, as I'm sure the rest of your existing and potential customers will also view things in a similar manner.The inconsistence continues with the NBN.. 100/40 mps package but I'm hardly getting more than 15 mps download speed!
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Questions & Answers
How do I sign up
Hi Shaunna,
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael
which router would be supplied by Mint for HFC connection in Melbourne?
Hi Michael,
We don't supply modems or routers.
We would typically offer to sell a preconfigured Netcomm Wireless unit but due to covid impacts they currently have no stock in Australia....
Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!
Can you run tests to make sure our connection has the capacity to be compatible with 250/25?
Hi Bruce,
You have to have a fibre to the premise service or a HFC service (which is then limited to certain areas) to be able to access that speed plan.
When you talk to us we would check your address and advise you if it was possible....
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Details
About Mint Telecom
- All plans start off with a 6-month contract, with a month-to-month service and no lock-in contracts after this.
- Every plan includes unlimited data, for added peace of mind that you won’t blow your budget.
- Mint Telecom provides local customer service support from a team based in Hobart, Tasmania.
Mint Telecom services
Phone plans
The top Mint Telecom phone plans are:
- Nude plan: At $69.95 monthly, it includes a working phone service, and calls to other Mint NBN customers.
- Starter plan: For $74.95 monthly, this includes the features of the Nude plan plus the ability to make local calls to non-Mint NBN customers.
- Ultimate plan: At $94.95 per month, this is the most premium popular plan. With this plan, customers can make local, national and mobile calls.
Internet - NBN Services
The three most popular Internet NBN services with customers are:
- NBN25: with a basic evening speed minimum 15Mbps ($69.95 a month).
- Unlimited NBN plan: with a standard plus evening minimum 30 Mbps ($79.95).
- NBN100: with a basic evening speed minimum 60 Mbps ($89.95).
Small Business Phone Systems
A Hosted PBX solution lets you use the cloud to manage call flows and setup. SIP trunks can be plugged into a traditional phone system, with the added benefit of HD voice quality and lower call costs. Both of these options are advertised as part of the setup for Small Business Phone Systems.
Points of praise from Mint customers
- It was a common experience of reviewers that Mint provides a reliable NBN service with no dropouts or disruptions to the service.
- Customer service staff are excellent at assisting customers with setting up their new services. Customers who don’t regard themselves as tech savvy noted that this involved skill as well as patience.
- Reviewers loved that customer service staff were based in Australia. Staff members were able to efficiently resolve issues, without double-handling or redirecting enquiries.
- Staff at Mint Telecom were attentive, and made their customers feel valued with each interaction.
- Staff respond promptly to customer questions or issues.
- Mint Telecom's proactive approach was appreciated by customers. It included staff notifying customers about power outages before they occur, and recommending options to facilitate a speedier internet connection, for example by updating old modems.
Pricing and plan information in this Details section are accurate as at February 24th 2022.
 | | | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $89.95 | $79.95 | $69.95 | $99.95 |
| Typical Evening Download Speed | 60Mbps | 30Mbps | 15Mbps | 60Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 5 Mbps | 40 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Set Period | Set Period | Set Period | Set Period |
| Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
| Max Download Speed | 100 Mbps | 50 Mbps | 25 Mbps | 100 Mbps |
Extra Information
Mint Telecom is a ProductReview.com.au Awards Winner for 2021 and 2020. Learn more
Contact info for Mint Telecom
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Hi Jeff,
Read moren of the tone of the written word. Which was clearly compounded by your confusion in correctly completing the troubleshooting details we required (you were not the first and will not be the last, we work really hard to make our self service as simple and clear as possible but it still can and does confuse some of our customers). As I outlined to you at the time, there was no intended tone to annoy you and whilst I didn't see any issue I apologised for any misunderstanding. It was polite, but sure, it wasn't empathetic as it was fact finding without any idea of what was wrong.What can I say. I was responding to your short outage on a Sunday night out of hours (which doesn't make any difference as we do that day in day out) via chat and there was a misinterpretatio...