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Mint Telecom
4.9 from 431 reviews · View Statistics

Reviews

4.9

431 reviews
  • Value for Money
    1.8 (4)
  • Transparency
    2.3 (4)
  • Customer Service
    1.8 (4)
  • Adequate Speeds Yes (1) · No (2)
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Jeff D.

Jeff D.New South Wales

Poor customer service

published

Their internet is fine. [name removed]'s customer service could be much better if he simply improved his tone. It takes so little effort to sound empathetic and kind when service goes down. But he saw nothing wrong with leaving out words like "please" or empathetic phrases like "sorry to hear that." That's such a basic principle of humanity, and yet he refused to acknowledge it.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeHFC (Cable)
Start DateApril 2020
Adequate SpeedsYes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Alan R

Alan RIllawarra, NSW

Don't get sick or go to hospital

published

Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeI don't know
Start DateFebruary 2019
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
Ann

AnnMetropolitan Adelaide, SA

If you expect service - don't bother

published

When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeFTTN (Fibre to the Node)
Adequate SpeedsNo
Standalone or BundledBundled
See all answers
1 comment
Mint Telecom
Michael S.Mint Telecom
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TechMafia

TechMafiaGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 5 likes

Really bad

published

The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeI don't know
Start DateJanuary 2019
Adequate SpeedsNo
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
TechMafia
TechMafia
Evan

Evan

  • 2 reviews
  • 7 likes
  • NBN
  • Verified customer

Very slow download speeds!

published

Staff are polite and professional, but the internet speed I have been experiencing on average 12-15 Mbps download with well below the minimum 25 Mbps the NBN co technician estimated I should expect. The excuses and justifications from Mint staff are not credible.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Mint Telecom
Michael S.Mint Telecom
Carrie

CarrieGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 12 likes

Proceed with caution!

published
Connection TypeADSL/ADSL2+
2 comments
Mint Telecom
Michael S.Mint Telecom
Carrie
Carrie

Your summary: sounds plausible, although is not entirely accurate/truthful but thank you for taking the time to respond!

All the best for the future.

Danich

DanichMelbourne

  • 2 reviews
  • 5 likes

Really happy that I got NBN with Mint!

published
Connection TypeNBN FTTN (Fibre to the Node)
4 comments
Mint Telecom
Michael S.Mint Telecom
Mint Telecom
Michael S.Mint Telecom
Danich
Danich
Wil

WilMelbourne

  • 14 reviews
  • 14 likes

Disappointed NBN start!

published
Connection TypeNBN FTTN (Fibre to the Node)
7 comments
Mint Telecom
Michael S.Mint Telecom
Wil
Wil
Wil
Wil

The inconsistence continues with the NBN.. 100/40 mps package but I'm hardly getting more than 15 mps download speed!

See all Mint Telecom reviews

Questions & Answers

Judith

Judithasked

Mint Telecom

Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.

I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.

Regards Jude

2 answers
Mint Telecom
Michael S.Mint Telecom

Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael

Farrago
Farrago

Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding

John RH

John RHasked

NBN 12 (Basic)

G'Day,
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
Regards,
John R. H.

2 answers
John RH
John RH

And, Do you have a telephone number at which I can call and speak to someone (quickly)?

Mint Telecom
Michael S.Mint Telecom

Hi John,
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
Cheers
Michael

Graeme S.

Graeme S.asked

Mint Telecom

WHERE ARE YOU STATIONED

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Graeme, we operate nationally from Hobart.
Head on over to our website at minttelecom.com.au where you can ask us more questions if required.
Cheers
Michael

Get an answer from our members and Mint Telecom representatives

Details

Compare all 5 Mint Telecom
Mint Telecom ADSL
  • Award Winner 2021
  • 2020

Mint Telecom ADSL

4.9
(53)
Mint Telecom NBN 12 (Basic)
  • Award Winner 2021
  • 2020

Mint Telecom NBN 12 (Basic)

5.0
(8)
Mint Telecom NBN 25 (Standard)
  • Award Winner 2021
  • 2020

Mint Telecom NBN 25 (Standard)

4.9
(54)
Mint Telecom NBN 50 (Standard Plus)
  • Award Winner 2021
  • 2020

Mint Telecom NBN 50 (Standard Plus)

4.9
(73)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price A$69.95A$79.95
Service TypeADSLNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet Period
Data AllowanceCapped/FixedUnlimitedUnlimited
NBN Speed Tier 12/125/550/20
Max Download Speed 12 Mbps25 Mbps50 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps
Compare all 5 Mint Telecom

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