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Mint Telecom
NBN 50/20 (Standard), NBN 25/5 (Basic+), NBN 100/20 (Fast), etc...
Jeff D.New South Wales
Poor customer service
Their internet is fine. [name removed]'s customer service could be much better if he simply improved his tone. It takes so little effort to sound empathetic and kind when service goes down. But he saw nothing wrong with leaving out words like "please" or empathetic phrases like "sorry to hear that." That's such a basic principle of humanity, and yet he refused to acknowledge it.
1 comment
Alan RIllawarra, NSW
Don't get sick or go to hospital
Been with them 18 months not so good service. Wife went to hospital forgot to pay on the day then cut us of 2 days later. Thanks a lot no more not even an email to say overdue.
1 comment
Michael S.Mint Telecom
Hi Alan,
We certainly hope your wife is ok and appreciate your business.
However, just to clarify the process and what actually happened, as your review is misleading....
AnnMetropolitan Adelaide, SA
If you expect service - don't bother
When your internet drops out, you are sent a link so you can diagnose your own problem. Then, you contact MINT and they will log a fault if there is one. Until then they will do NOTHING to help you. I joined because I wanted Australian service only to find there is NO service over holiday periods except over messenger through facebook. This company's plans are not cheap so if you want real service you are better off going somewhere else. They don't like being questioned or care if you are not happy either
1 comment
Michael S.Mint Telecom
Hi Ann,
Well, you are true to your word in that you threatened to write a poor review because you didn't like our (my) response.
Just to clarify, yes the office is closed between Christmas and New Ye...
Find out how Mint Telecom compares to other Internet Service Providers
Know better, choose better.
TechMafiaGreater Melbourne (Metropolitan), VIC
- 7 reviews
- 5 likes
- NBN 50/20 (Standard)
- Verified
Really bad
The advertised price is actually not what you would pay and there's always something on top of it.
Also, some services being hosted on AWS and Google are blocked. When you ran through the traffic, it goes through a proxy server "I THINK". which is not good.
2 comments
Michael S.Mint Telecom
Hi TechMafia,
This is not true.
There are no additional charges, albeit if you don't pay your bill then there would be late fees or dishonour fees (they are easily avoided and not common with us, but ...
Lol. Read the comment. I said services that are being hosted......... I didn't say it was MINT hosting it. Don't get tilted. This is a review. Wonder how people would react once they see your comment....
Read more Doesn't seem like good customer service now eh? Anyway, it is a review. Everyone can traceroute their connection to verify. Thanks.
Evan
- 2 reviews
- 7 likes
- Mint Telecom
- Verified
Very slow download speeds!
Staff are polite and professional, but the internet speed I have been experiencing on average 12-15 Mbps download with well below the minimum 25 Mbps the NBN co technician estimated I should expect. The excuses and justifications from Mint staff are not credible.
1 comment
Michael S.Mint Telecom
Hi Evan,
Really sorry to hear your speeds are not performing to what we'd both like.
Fibre to the Node speeds are estimates and we do deliver the speed available and can easily get the actual distanc...
DanichMelbourne
- 2 reviews
- 5 likes
Really happy that I got NBN with Mint!
I just switched from Belong ADSL2+ to Mint FTTN. It's been a very pleasant experience I must say.
The whole transfer was done within a couple of weeks, with only a couple of hours down time, which certainly exceeded expectations. The service from sales to implementation is defintely first class and they keep you updated along the entire journey, something you don't get with the big names.
The only issues I had were my own issues with wifi interference in my house/area, which I have since fixed with a change to the modem/router settings....
Read more The speed is 3 times faster than my old ADSL connection and I can now game lag free with no dropouts. I highly recommend Mint and will be doing so to any who ask me. Thanks for the great sevice Mint, I really appreciate it. Also thanks to [name removed] who was a great help in getting everything sorted. Keep up the great work!!!4 comments
Michael S.Mint Telecom
Hi Danich,
Great to hear the change over went smoothly, we do work very hard to keep everyone updated along the way and aim to make it as simple as possible.
Also glad to hear the wifi channel changes...
Michael S.Mint Telecom
Hi Danich,
As you know we conducted a thorough review of your fault, including when you were providing us with test results in off peak times (with no congestion anywhere on the network) that were n...
The thing is none of that had changed from when it was working fine, so that leads to one explanation. Something on your end did, congestion or whatever, as it was fixed by changing the provider, whi...
Read morech means it was your issue. Something you keep refusing to acknowledge and blaming everything else under the sun, when the answer is so obvious. I repeat it was your issue, that was fixed the minute I switched to Aussie Broadband. I'm also glad I didn't wait for a fix for a problem that you were not acknowledging could be fixed on your end as I was paying for a service you were not providing, which is not something people do.
WilMelbourne
- 14 reviews
- 14 likes
Disappointed NBN start!
Applied for the 100 mps installation package with MINT in early March (when my area was ready for the new NBN layout). Was then told it'll be over a month of wait till 12th of April before NBN could spare the time to connect the inside of my home (even the house was already setup with the external facility).
Finally the day arrives. Was told I'll get an SMS or email from the installer a few days before hand stating the time. NADA on that. Enquiring with MINT gave me a time slot of 12 to 4 pm. So expectation was high as I waited at home all th...
7 comments
Michael S.Mint Telecom
Hi Wil,
We definitely agree it's not a great start to NBN for you. As we have already advised we unfortunately have no control over the installation process including delivery, or not, of sms' from ...
thank you Michael. I understand there are points which are out of control of MINT. But as a consumer, all I know is MINT is the provider I paid installation cost, monthly fee etc. Hence, you are the m...
Read moreiddle man for me to complain and chase upon if the service is not as promised and paid for. I hope you understand that too, as I'm sure the rest of your existing and potential customers will also view things in a similar manner.The inconsistence continues with the NBN.. 100/40 mps package but I'm hardly getting more than 15 mps download speed!
Questions & Answers
theuptakeasked
Lots of reviewers on here giving glowing reviews with just the one review. Very suss.
1 answer
Michael S.Mint Telecom
Hi,
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
Cheers Michael
Graeme M.asked
What method of delivery can I get
5 answers
Michael S.Mint Telecom
Hi Graeme,
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Cheers Michael
Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.
Michael S.Mint Telecom
Hi Graeme,
Contact us directly via our website and we can review options for you.
Cheers Michael
Judithasked
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Regards Jude
2 answers
Michael S.Mint Telecom
Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael
Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding
Details
 | | | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $89.95 | $79.95 | $69.95 | $99.95 |
| Typical Evening Download Speed | 60.0 Mbps | 30.0 Mbps | 15.0 Mbps | 60.0 Mbps |
| Max Download Speed | 100 Mbps | 50 Mbps | 25 Mbps | 100 Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 5 Mbps | 40 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Set Period | Set Period | Set Period | Set Period |
| Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
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Michael S.Mint Telecom
Hi Jeff,
Read moren of the tone of the written word. Which was clearly compounded by your confusion in correctly completing the troubleshooting details we required (you were not the first and will not be the last, we work really hard to make our self service as simple and clear as possible but it still can and does confuse some of our customers). As I outlined to you at the time, there was no intended tone to annoy you and whilst I didn't see any issue I apologised for any misunderstanding. It was polite, but sure, it wasn't empathetic as it was fact finding without any idea of what was wrong.What can I say. I was responding to your short outage on a Sunday night out of hours (which doesn't make any difference as we do that day in day out) via chat and there was a misinterpretatio...