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Listing monitored by Mint Telecom

Pros

All unlimited data plans
Australian customer support team
Skilled, helpful and friendly staff

Reviews

4.9
447 reviews
  • Value for Money
    3.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
  • Adequate Speeds Yes (1) · No (0)
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Passable product, terrible customer service

published
  • Value for Money
  • Transparency
Mint Telecom
Michael S.Mint TelecomSend a private message
Yeahhhbob
Yeahhhbob
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david
davidPerth, WA
  • 4 reviews
  • 10 likes

Disappointed

published

Signed up with Mint Telecom because the salesman told me it was $99 plus delivery to set it all up which included the modem and running a new phone line from the box outside to the inside of the house, then I was told it would cost an extra $350 to run the phone line. I cancelled the service because if they can't even get it right from the beginning what will it be like when I'm signed into a contract.

Mint Telecom
Michael S.Mint TelecomSend a private message
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Questions & Answers

Shaunna sparkles C.
Shaunna sparkles C.asked
Mint Telecom

How do I sign up

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message

Hi Shaunna,
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael

MichaelW
MichaelWasked
Mint Telecom

which router would be supplied by Mint for HFC connection in Melbourne?

2 answers
Mint Telecom
Michael S.Mint TelecomSend a private message
C Huynh
C Huynh

Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!

Bruce Forrester
Bruce Forresterasked
NBN 250/25 (Superfast)

Can you run tests to make sure our connection has the capacity to be compatible with 250/25?

1 answer
Mint Telecom
Michael S.Mint TelecomSend a private message
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Mint Telecom

Details

About Mint Telecom

  • All plans start off with a 6-month contract, with a month-to-month service and no lock-in contracts after this.
  • Every plan includes unlimited data, for added peace of mind that you won’t blow your budget.
  • Mint Telecom provides local customer service support from a team based in Hobart, Tasmania.

Mint Telecom services

Phone plans

The top Mint Telecom phone plans are:

  • Nude plan: At $69.95 monthly, it includes a working phone service, and calls to other Mint NBN customers.
  • Starter plan: For $74.95 monthly, this includes the features of the Nude plan plus the ability to make local calls to non-Mint NBN customers.
  • Ultimate plan: At $94.95 per month, this is the most premium popular plan. With this plan, customers can make local, national and mobile calls.

Internet - NBN Services

The three most popular Internet NBN services with customers are:

  • NBN25: with a basic evening speed minimum 15Mbps ($69.95 a month).
  • Unlimited NBN plan: with a standard plus evening minimum 30 Mbps ($79.95).
  • NBN100: with a basic evening speed minimum 60 Mbps ($89.95).

Small Business Phone Systems

A Hosted PBX solution lets you use the cloud to manage call flows and setup. SIP trunks can be plugged into a traditional phone system, with the added benefit of HD voice quality and lower call costs. Both of these options are advertised as part of the setup for Small Business Phone Systems.

Points of praise from Mint customers

  • It was a common experience of reviewers that Mint provides a reliable NBN service with no dropouts or disruptions to the service.
  • Customer service staff are excellent at assisting customers with setting up their new services. Customers who don’t regard themselves as tech savvy noted that this involved skill as well as patience.
  • Reviewers loved that customer service staff were based in Australia. Staff members were able to efficiently resolve issues, without double-handling or redirecting enquiries.
  • Staff at Mint Telecom were attentive, and made their customers feel valued with each interaction.
  • Staff respond promptly to customer questions or issues.
  • Mint Telecom's proactive approach was appreciated by customers. It included staff notifying customers about power outages before they occur, and recommending options to facilitate a speedier internet connection, for example by updating old modems.

Pricing and plan information in this Details section are accurate as at February 24th 2022.

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $89.95$79.95$69.95$99.95
Typical Evening Download Speed 60Mbps30Mbps15Mbps60Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Max Download Speed 100 Mbps50 Mbps25 Mbps100 Mbps
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