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Mint Telecom
4.9 from 431 reviews · View Statistics

Reviews

4.9

431 reviews
  • Value for Money
    3.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
  • Adequate Speeds Yes (1) · No (0)
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Passable product, terrible customer service

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeFTTP (Fibre to the Premises)
Start DateMay 2020
Adequate SpeedsYes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeCapped Data
See all answers
2 comments
Mint Telecom
Michael S.Mint Telecom
Yeahhhbob
Yeahhhbob
david

davidPerth, WA

  • 4 reviews
  • 9 likes

Disappointed

published

Signed up with Mint Telecom because the salesman told me it was $99 plus delivery to set it all up which included the modem and running a new phone line from the box outside to the inside of the house, then I was told it would cost an extra $350 to run the phone line. I cancelled the service because if they can't even get it right from the beginning what will it be like when I'm signed into a contract.

1 comment
Mint Telecom
Michael S.Mint Telecom
See all Mint Telecom reviews

Questions & Answers

Judith

Judithasked

Mint Telecom

Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.

I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.

Regards Jude

2 answers
Mint Telecom
Michael S.Mint Telecom

Hi Judith,
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Cheers
Michael

Farrago
Farrago

Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding

John RH

John RHasked

NBN 12 (Basic)

G'Day,
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
Regards,
John R. H.

2 answers
John RH
John RH

And, Do you have a telephone number at which I can call and speak to someone (quickly)?

Mint Telecom
Michael S.Mint Telecom

Hi John,
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
Cheers
Michael

Graeme S.

Graeme S.asked

Mint Telecom

WHERE ARE YOU STATIONED

1 answer
Mint Telecom
Michael S.Mint Telecom

Hi Graeme, we operate nationally from Hobart.
Head on over to our website at minttelecom.com.au where you can ask us more questions if required.
Cheers
Michael

Get an answer from our members and Mint Telecom representatives

Details

Compare all 5 Mint Telecom
Mint Telecom ADSL
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Mint Telecom ADSL

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Mint Telecom NBN 12 (Basic)
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Mint Telecom NBN 12 (Basic)

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Mint Telecom NBN 25 (Standard)
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Mint Telecom NBN 50 (Standard Plus)
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Mint Telecom NBN 50 (Standard Plus)

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price A$69.95A$79.95
Service TypeADSLNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet Period
Data AllowanceCapped/FixedUnlimitedUnlimited
NBN Speed Tier 12/125/550/20
Max Download Speed 12 Mbps25 Mbps50 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps
Compare all 5 Mint Telecom

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