- Mint Telecom
Very happy customer
I have been so happy with the service I have received from mint.
I initially had some issues getting my connection working, and the support people were so helpful with straightening me out, which is great because I’m not great with understanding internet technology and terminology. I wanted to BYO modem, since it seemed silly to buy a new one and while the guy I spoke to warned me that the one I had is notoriously difficult to use, he also guided me through setting it up in a way that didn’t leave me bamboozled.
Since getting up and ru...nning, the only issues I have had have been related to the old infrastructure that the NBN utilises, so not so much a mint issue. i am giving 4 stars rather than 5 because part of the sign up process involved signing me up for a rewards program that I don’t want.
The best customer service I have experienced
The customer service was second to none, also the speed and price of mint is great for what we need it for.
Thank you Kelvin for all of your assistance.
Questions & Answers
Lots of reviewers on here giving glowing reviews with just the one review. Very suss.
Feel free to try us out and experience for yourself.
With nearly 400 reviews (not all glowing) over 5 years I think they speak for themselves.
What method of delivery can I get
Best to message us directly via our website so we can get clarity on your question and situation.
For instance, you can provide your own modem or router or if you purchase from us we use startrack express.
If your type of NBN requires a NBN device to be posted then that delivery method is determined by NBN Co, typically Toll.
Hi Michael, A belated thanks for your reply.A further question can you quote me on supplying WI FI rather than Broadband.The NBN is not the service I seek. I look forward to your advice.Thanks Graeme 0412609242.
Contact us directly via our website and we can review options for you.
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Ours was operating perfectly within a week of us signing up. Depends on how quickly the NBN send a technician, I guess. Mint’ s customer service is outstanding
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$89.95||$79.95||$69.95||$99.95|
|Typical Evening Download Speed||60.0 Mbps||30.0 Mbps||15.0 Mbps||60.0 Mbps|
|Max Download Speed||100 Mbps||50 Mbps||25 Mbps||100 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||5 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period||Set Period|
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