- Verified customer
Very happy customer
I have been so happy with the service I have received from mint.
I initially had some issues getting my connection working, and the support people were so helpful with straightening me out, which is great because I’m not great with understanding internet technology and terminology. I wanted to BYO modem, since it seemed silly to buy a new one and while the guy I spoke to warned me that the one I had is notoriously difficult to use, he also guided me through setting it up in a way that didn’t leave me bamboozled.
Since getting up and ru...nning, the only issues I have had have been related to the old infrastructure that the NBN utilises, so not so much a mint issue. i am giving 4 stars rather than 5 because part of the sign up process involved signing me up for a rewards program that I don’t want.
The best customer service I have experienced
The customer service was second to none, also the speed and price of mint is great for what we need it for.
Thank you Kelvin for all of your assistance.
Questions & Answers
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Michael S.Mint Telecom
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
John R. H.
Michael S.Mint Telecom
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$69.95||A$79.95|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period|
|NBN Speed Tier||12/1||25/5||50/20|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
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