4.9
496 reviews
PositivevsNegative
98% · 48610 · 2%
Adequate Speeds Yes (256) · No (0)
Value for Money
4.9 (257)
Transparency
5.0 (245)
Customer Service
5.0 (266)
All unlimited data plans
Australian customer support team
Skilled, helpful and friendly staff
Reviews
Pasha G AU 2 posts
NBN 100/20More
0
More
My first call to them was my last call
I called Mint and set up my nbn with them 4 years ago and have never called them since. The internet has been working flawlessly since then. I haven't had a single issue in 4 years!! Therefore I know nothing about their support quality and can't comment on that. Once you have set up your connection with them you probably won't ever need their support. Can't recommend them more. Show details · 1Marion C. Perth, WA
NBN 50/20More
0
More
Exceptionally helpful
The service I have received from the employees of Mint Telecom has been exceptional. I would not go near any other internet provider. They are knowledgeable and very patient. Love the service provided. Show details · 1Richard Hobart, TAS
NBN 100/20More
0
More
Where have you been all my life?
I had never heard of Mint and it was just by a chance encounter with a service technician that I heard about them. I was complaining about the frustration of trying to resolve service issues with my then provider, Telstra, and asked if he knew of any provider who you could actually talk to directly and who actually worked with their customers, not against. He mentioned two, one of which was Mint. After trying various providers since 1996 and having years of service and communication issues, I have finally found one who understands customer ser… Read more · 1vice. Being locally based in Hobart, they are easy to contact (responsive by phone or chatbox....a human answers the call and knows what they are talking about), friendly, helpful and their service is as described. I went for the 100/20 plan and just checked on ookla: 107/21 over the wi-fi. Brilliant. I think they guarantee 60 download at peak times because I'm in a FTTN-only area, which is more than adequate: the previous provider said 25 download was the best I could expect and that's all I got for about the same price. When it was working. Now it is up to 4 times faster. The modem came pre-configured, so it was a simple plug and play and every device connected seamlessly. Haven't tried connecting to the modem with a cable because I don't need more speed. I could not be more happy with the service.Kim F. Hobart, TAS 2 posts
NBN 25/5More
0
More
Moved house and they were there for us
Helpful, great understanding know they will be there for you and "LOCAL" hey guys well done again and again... Show details · 1WMW Hobart, TAS
Mint TelecomMore
0
More
Mint Telecom is the Best
After having serious problem excuses from our original provider of 14 years, I decided to go for a local telecom provider and I am so glad I did. Knowing it was local was the major reason I went for Mint. I could not fault their help in connecting us, even though I was a bit dumb in working things out, their patience was great with me. Thank you. Their service is faultless. Show details · 1Greg B. Greater Melbourne (Outer), VIC 2 posts
Verified NBN 250/25More
0
More
I was told by a friend to go with Mint. But who's Mint?
Because I trust my mate, I accepted the suggestion, going with a company I had never heard of before (Mint) with the supply and installation of a 250mb speed package. The home is actually a rooming house with 8 individuals who use the internet feverishly - well, up until the Mint install, they all complained at how incredibly slow the NBN was. Now, though, they're all very happy campers! Show details · 1Adam Hobart, TAS
Verified NBN 25/5More
0
More
I recommend this provider - great customer service, easy process and it worked
Ordered our service through Mint Telecom and everything happened as they described. Easy to communicate with, and importantly, the internet service is working as it should. I'd recommend this provider, especially if you value customer service and the ability to talk to someone easily. Show details · 1Value for MoneyTransparencyCustomer Service
Amelia C. Sydney, NSW 17 posts
NBN 50/20More
0
More
Customer service is Australian
Internet/NBN outages can be extremely frustrating when speaking to overseas customer service due to the language barrier. Yet all Mint customer service staff are from Hobart. Why wouldn't you support a competent company based in Tasmania ?! Show details · 1Value for MoneyTransparencyCustomer Service
Jolie North-West & West coast, TAS
NBN 25/5More
0
More
Amazing service & amazing team!
When I first joined with Mint Telecom in 2022 I had issues setting up my modem and connecting the internet, Micheal and Alexander were helping me via messenger at 6pm at night trying to help me set it up to which I was successfully able to do with their help! I was so impressed with the service especially being so late in the night. The communication is always amazing, I can not fault the team and the service. Show details · 1Uncle Mattie North-West & West coast, TAS
NBN 50/20More
0
More
Best internet service provider in Tasmania
Admittedly it's not a very high bar, but Mint Telecom have consistently provided service above and beyond any other provider I've ever used (and that includes all three major national players). Moving house? No problem. Intermittent outages? They get an NBN technician to my door within a week to fix it, with none of those interminable fault-finding scripts you get with other providers (you know the ones I'm talking about). They're competitively priced, they're local to Tasmania, they understand the peculiarities of our wonderful island state, and like a well trained butler, they just get things done without any fuss or bother. Show details · 1Kim F. Hobart, TAS 2 posts
NBN 50/20More
0
More
Email, Notes, Roster
Thank you mint, just fantastic to suit all our needs and does the job without a doubt! Connect great, the service has been nothing short of fantastic and they (mint) look after you like family.After our move I received a text from Kelvin, to see if all was well, or if we needed their assistance. Show details · 1
Kath
NBN 50/20More
0
More
Great All Round Service
Excellent product and fantastic customer service! Glad we made the change to Mint.Highly recommend! Show details · 1
Kelvin Hobart, TAS
NBN 25/5More
0
More
Perfect
Does exactly what the sales person said it would do. Show details · 1Erinn Perth, WA
NBN 50/20More
0
More
Great service
Switched over to Mint from our last provider and it’s been heaps faster and more reliable. Customer service is also 10/10 :) Show replySammy H Greater Melbourne (Inner), VIC 17 posts
NBN 50/20More
0
More
Amazing Service
Very fast and reliable. i will choose them again Thanks a lot Show replyPage 1 of 10
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Compare best Internet Service ProvidersDetails
About Mint Telecom
- All plans start off with a 6-month contract, with a month-to-month service and no lock-in contracts after this.
- Every plan includes unlimited data, for added peace of mind that you won’t blow your budget.
- Mint Telecom provides local customer service support from a team based in Hobart, Tasmania.
Mint Telecom services
Phone plans
The top Mint Telecom phone plans are:
- Nude plan: At $69.95 monthly, it includes a working phone service, and calls to other Mint NBN customers.
- Starter plan: For $74.95 monthly, this includes the features of the Nude plan plus the ability to make local calls to non-Mint NBN customers.
- Ultimate plan: At $94.95 per month, this is the most premium popular plan. With this plan, customers can make local, national and mobile calls.
Internet - NBN Services
The three most popular Internet NBN services with customers are:
- NBN25: with a basic evening speed minimum 15Mbps ($69.95 a month).
- Unlimited NBN plan: with a standard plus evening minimum 30 Mbps ($79.95).
- NBN100: with a basic evening speed minimum 60 Mbps ($89.95).
Small Business Phone Systems
A Hosted PBX solution lets you use the cloud to manage call flows and setup. SIP trunks can be plugged into a traditional phone system, with the added benefit of HD voice quality and lower call costs. Both of these options are advertised as part of the setup for Small Business Phone Systems.
Points of praise from Mint customers
- It was a common experience of reviewers that Mint provides a reliable NBN service with no dropouts or disruptions to the service.
- Customer service staff are excellent at assisting customers with setting up their new services. Customers who don’t regard themselves as tech savvy noted that this involved skill as well as patience.
- Reviewers loved that customer service staff were based in Australia. Staff members were able to efficiently resolve issues, without double-handling or redirecting enquiries.
- Staff at Mint Telecom were attentive, and made their customers feel valued with each interaction.
- Staff respond promptly to customer questions or issues.
- Mint Telecom's proactive approach was appreciated by customers. It included staff notifying customers about power outages before they occur, and recommending options to facilitate a speedier internet connection, for example by updating old modems.
Pricing and plan information in this Details section are accurate as at February 24th 2022.
Compare all Mint Telecom listings
Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
---|---|---|---|---|
Standard Monthly Price | $79.95 | $69.95 | $89.95 | $99.95 |
Typical Evening Download Speed | 30Mbps | 15Mbps | 60Mbps | 60Mbps |
Max Upload Speed | 20 Mbps | 5 Mbps | 20 Mbps | 40 Mbps |
Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps | 100 Mbps |
Contract Type | Set Period | Set Period | Set Period | Set Period |
Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
Service Type | NBN | NBN | NBN | NBN |
Awards | 2020 and 2021 | 2020 and 2021 | 2020 and 2021 | 2020 and 2021 |
Compare all Mint Telecom listings
Compare best Internet Service Providers in 2024Contact info for Mint Telecom
- ABN: 53605822062
Extra Information
Launtel Residential
Australia On Line
Aussie Broadband
Occom
SpinTel Internet
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