Reviewer Photos & Videos
Been a customer for several years now have had no real issues. Speeds are consistent, everything just works as it should. The odd occasion that I have required Tech support it has been great, I see no need to go elsewhere. Original router supplied was poor, replaced with a better one which improved coverage even more.
5 star company
We have been with Mint telecom for years now at home and in our business. Outstanding service! Would highly recommend to anyone. No issues what so ever. Thank you Mint!
What a relief!
Ok. We’re seniors but reasonably tech savvy. We’ve been trying to install NBN for several weeks. We live in an apartment block with fibre to the basement.
The connection process is relatively simple but two ISPs were unable to achieve it.
Calls to service centres produced people with limited language skills and non-existing tech skills located in the Phillipines.
Called MINT! Wow! They understood all the detail of our issue. They gave accurate advice they’re located in Hobart.
Within 5 days of us signing up (including one weekend) we were connected!
They messaged to check how things were going, they answered residual questions.
This ISP is Mint!
The service from Mint has been unlike any I have ever experienced not only from any other internet provider but from any product/services company. They are extremely polite, friendly and efficient. In a world where nothing is personal anymore, Mint provides the absolute best personalised service. Exceptional in every way!
So simple and so quick
So easy to deal with. I changed my plan today via the websites chat function, it was done with such ease. I was done before I would even be through the "push this number for this option" crap with another provider let alone the wait time.
Thanks again for your help and hopefully I dont need to contact you again as there is never any issue but if I do I know it will be the easiest thing I do all day
Great customer service and reliable
Was recommended to Mint by a friend. The transition was so easy and the local support was amazing. So great to speak to a lovely local willing to help us with our set up even on a Sunday. Thank you Grant! Would highly recommend Mint to everyone. No drop outs or connection issues thus far! Happy customers!
- NBN 50 (Standard Plus)
- Verified customer
Very Satisfied with the service.
I am a Tasmania-based IT professional that has a 'Fibre-to-the-Premesis' service and all quality consumer grade hardware.
I switched our home internet across to Mint Telecom's NBN50 over six weeks ago from a former Adelaide-based ISP that is now owned by TPG. The move was in response to degrading internet performance, particularly during the day which was affecting VPN sessions required for work. Degradation of Internet was supported by performance data gathered from speedtest.net and nperf.com and all tests were conducted with wired ethernet c...
This is the best company ever..
After 3-4 years of absolutely appalling service and connection with another supplier, and being told for all those years that we would NEVER have a stable service here, we finally decided to look elsewhere. Found Mint Telecom in our business book, and came across the Whirlpool Forum page. Decided to give them a go based on their no-crap attitude, and the fact they really seemed to know what they were talking about.
Had a rep call me back within 15 mins of submitting my query, who was lovely and helpful.
No pushiness, no trying to add unnecess...
- NBN 100 (Premium)
- Verified customer
Service stands out
Easy and friendly onboarding experience. 100/40 speeds delivered - so I am getting what it says on the tin. My internet has been down twice since I joined 2 months ago. One matter related to issues with my own equipment, the other was a network problem in my area. In both cases I got very quick assistance and speedy resolution. They are definitely keeping up their end of the bargain as an NBN retailer. Based on this experience, I have no trouble in recommending Mint.
- NBN 25 (Standard)
- Verified customer
Satisfied with the Internet speed so far and the Internet connection set up was smooth, quick and easy - thanks to Michael for assisting and Kelvin for the plan recommendation. We are H A P P Y with Mint! I'll definitely recommend this to all my friends.
Fantastic proactive service
Mint contacted us to advise that our nbn was dropping out-they arranged someone to come to the house to investigate within 24 hours. We didn’t have to do a thing. The nbn technician identified and fixed the problem. It was such a pleasant change from our previous telco who seemed incapable of accepting we were experiencing dropouts and who were unable to fix the problem.
Best customer service! So helpful and so easy to deal with and to set it all up! We are now using them for our business and home internet/phone and couldn’t be happier. Dealt with Kelvin mainly who is just a pleasure to speak to! So patient! Thank you!!
Solid as a rock
I had an issue when first connected to the NBN.
The previous ISP was clueless.
Following the warm recommendations of Productreview, I gave MINT a chance.
They were quick to answer and to resolve the issue. Something which was dragging for a month+ with Barefoot Telecom was resolved in less than a day by MINT.
A top provider
Very professional and on time service from the first time we made contact for Mint to supply or NBN service. Very happy and totally impressed. With excellent speed and reliability. Thank you.
Stable service, consistent speeds
When I first contacted Mint as an IP, they were incredibly knowledgeable and friendly. Their setup and instructions to install the modem were simple to follow, and took no more than 10 minutes to complete.
Mint have provided a stable service, where previously I was used to consistent dropouts in service from other providers. Also, the NBN 25 plan is excellent for 2 adults in a WFH situation. For online gaming, it has had no issues.
I would recommend Mint to any Australian looking for a good, reliable Australian IP.
Great service and great price
Cannot fault any part of our dealings with Mint Telecom - had issues with my router (provided by me and not Mint) they were very happy to help me through the connection process and were very good at following up to make sure everything was working
Would highly recommend
Awesome NBN Service, Perfect Customer Service
Mint Telecom is the best NBN provider. I have been enjoying the NBN service for about 6 months. The connection is reliable. I have not experienced any dropouts or issues with this service. Meanwhile, Mint Customer service is perfect. They always provide the best and most honest technical advice to choose the service which meets your needs.
In an age of crap Telco customer service Mint stands head and shoulders above the rest!
Solid connection and performance from day one but the key differentiator for me has been the customer service, it's so great to have both local and responsive support here in Aus when needed and the (actual human!) 'Chat' box on the website is a great, speedy option for troubleshooting issues or asking account related questions. Highly recommended!
Simply Outstanding Service and Product
I joined Mint Telecom today on the back of good reviews and being a local Business in this great city of Hobart. Received a brief email with instructions to change my router login from my old ISP.
Less than one hour later...connected and received a stable 50/20 connection as per OOKLA Speedtest.
Customer service was wonderful (Thanks Michael) efficient and professional. Would give 10 stars if I could!!
Anyone who needs a good reliable ISP will get no other recommendation from me than Mint.
UPDATE...Contacted Mint yesterday to change my plan to 100/20. Activated with 90 minutes achieving the stated speed with no issues! Again...great service!!
Joined Mint, they were very helpful in selecting a new router and making sure that everything is okay.
Fast and no issues so far. Nice to talk to a person. Would have no hesitation in recommending them to someone.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi Mint Telecom,
I have read fantastic reviews for your company, hence the reason I am contacting you.
I am NBN ready in Graceville QLD and am shopping for NBN plans. I don't need a landline, happy with average speeds and I am in 2-3 person household. Also is the modem and installation included in the plan and what is the average timeframe from signing up to NBN working in my home? Any hidden costs? Thank you in advance for your help.
Michael S.Mint Telecom
Thanks for reaching out.
There are no hidden costs. Best to contact us directly so we can review your specific address and requirements.
You can message us directly from our website or call us during business hours if you prefer.
Are calls to 13 / 1300 numbers included in the montlhy price?
and mobile numbers?
This is my main reason for seeking a new provider.
John R. H.
Michael S.Mint Telecom
Head on over to our website where the answers to these are listed.
Phone number is 1300586468.
On the plans page you'll see the pricing options. Our Ultimate bundle includes mobile calls, but not 13/1300s.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$69.95||A$79.95|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period|
|NBN Speed Tier||12/1||25/5||50/20|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
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