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Mint Telecom
NBN 50/20 (Standard), NBN 25/5 (Basic+), NBN 100/20 (Fast), etc... (See All)Pros
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- 2 reviews
Just Changed back to Mint after around 18 months, They have the easiest setup for someone like me (providing you put correct details in) Michael helped me through this and now up & running with great speed.
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The best telco by a country mile. I've been with Mint for years and I can testify to the fact that they are by far the best telco in Australia. I've had terrible experience with other telcos and Mint saved my business a few years ago and I'm always amazed how pro-active and polite/professional they are. Put simply, Mint Delivers!
- Incentivised Review No
Hi David,
Working with small businesses across the country to deliver solutions that work is our passion, so really great to get your feedback that it's working!
Appreciate you making the time to let us know....
We have been experiencing internet drops for so long which prompted me to replaced the modem as my previous provider was unable to resolve the issue. When I moved to Mint, I mentioned the reason of my move. I'm impressed with their customer service because after porting over to them, they proactively monitor my network connection and internet drops and reached out to me first when they noticed that the drops issue had recurred. Now our internet connection is stable and faster and everyone in our household is happier. Thank you Kelvin and team!
- Customer Service
- Incentivised Review No
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Hi Deyne,
Our Mint Monitor program is unique in the industry, as far as we know we are the only ones that offer this proactive service to customers.
For us, it just makes sense. We want your service ...
We used Mint in Adelaide and then when I moved to Melbourne, I chose them again. Excellent and reliable service. Customer care and support was amazing in helping me set up the connection speedily and they were extremely patient. Have had no problems since installation. And their follow-up is regular.
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Hi Kristine,
Great to see we were able to help with your relocation - moving can be stressful so we aim to make the process nice and simple.
Thank you for taking the time to provide us with the feedback, we really appreciate it....
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Mint customer service is so amazing that they called me about our intermittent connection (rusty copper cable) before I had a chance to call them. They always exceed my expectations.
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Hi Kyla,
Our Mint Monitor program is unique in the industry. We monitor our entire customer base each business day and where we identify an issue we will take proactive action - doesn't make sense fo...
Right from the first conversation, I have been very happy with advice & talking me through the set up.
Ive never had any problem with internet drop out & its been reliable.
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Hi Debbie,
We think our very experienced team, based out of Hobart, is our secret to providing simple and appropriate advice to get you online and operational as easily as possible.
So its always awes...
Another reason I chose you, was because you are a local business, operating in same time zone.
I have my business connection and home connection through Mint. Both connections have been up and running without dropout since they were setup 79 days ago.
I have also used Mint Telecom to supply internet and VOIP services to multiple clients, all without issue and Mint have provided great service to many of our customers.
Getting support is very easy, getting through on the phone always takes less than 5 minutes.
Many ISP's will not provide good assistance when it comes to complex phone number ports. Mint have completed a number of complex phone ports for our customers when they had unsuccessfully tried with various other ISP's.
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Hi Tim,
Great to hear all is working as we would both expect. But most importantly its great to get feedback that our support of your customers is going well - small business is our core focus and we...
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- 2 reviews
over the past 10 years i have tried around 6 of the best rated ISPs in 3 different states and all have had one issue or another ....usually terrible speeds at peak times and offshore customer service who simply do not care or hear what you are saying to them ..
Then i came across mint telecom with an almost perfect 5 star feedback on here plus OZZY owned and OZZY customer service ! big plusses for me
i have been with this company now for a year (SA and TAS) and i am very very impressed
the NBN speeds are always there even at busy times always...
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Hi Darren,
Thank you for taking the time to provide us with such comprehensive feedback.
We focus on the simple things - great service to our customers nationally, from Hobart AND great products that work as we all expect and when we need....
I have only recently connection to the NBN and these guys have been amazing!! Nothing was an issue and they went above and beyond to help me get everything ready to go. Super easy set up! Couldn't be happier.
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Hi Kate,
Great to hear!
We focus on being nice and easy to reach and deal with all backed up with heaps of experience and products that work....
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The customer service I've received from Mint is second to none. They far exceed any other company when it comes to communication. They follow up promptly, reach out when they notice an issue, are diligent with retrieving answers and patient when it came to me asking questions. Very friendly, very helpful. Highly recommend!
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Hi Sammi,
Great to hear our Mint Monitor process is working well for you! We take a proactive approach to our customers services and where we see an issue we will reach out to start the process to fi...
- 3 reviews
Had bad experience with reception then Mint came along and everything has been great .Would recommend to anybody looking to upgrade to faster service. MINT are very helpful with set as well..
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Hi Laurie,
We think our experience makes a difference in us being able to quickly understand issues and then recommending how to resolve, so it's always great to get feedback that aligns with what we ...
- 3 reviews
- 1 like
Relief to Have Good Internet: Pleasure to Deal with a Friendly, Professional and Helpful Company.
Mint Telcom recently installed NBN Fixed Wireless to our house on the Mid North Coast of NSW. From our first contact, we found Mint Telecom staff to be friendly, helpful and highly professional. We were provided with a simple-to-read, yet comprehensive package of information about plans, contracts etc.
When we signed up with MINT, we were supplied with detailed information about our installation, what we needed in terms of routers etc, and what to expect on the day we would be linked up to fixed wireless. We were kept informed by MINT on a re...
Read moregular basis until our day of installation. The installation process by a local contractor was similarly professional, and our system was up and working very quickly. The company has since been proactive in contacting us to ensure our system is working properly. Follow-up questions and/or requests for assistance have been dealt with promptly and efficiently. We are delighted to at last have good internet service (best speed around 25 Mbps download, which is according to our plan) to our village which was virtually without the internet over the holiday season due to congestion and tower faults with our previous contractor. From our experience, we would have no hesitation in recommending Mint Telecom for their fixed wireless service. Well done Team Mint!- Value for Money
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Hi Wendy,
We work very hard to make our onboarding processes as efficient and simple as possible so great to see that shine through in your review.
We also like to be proactive as our role is to chase...
Find out how Mint Telecom compares to other Internet Service Providers
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- 3 reviews
Switched to Mint Telecom after having enormous difficulties and zero service with our previous provider.
The transition was smooth, and the service has been outstanding with follow up emails to ensure we are satisfied and immediate responses with any concerns via messenger.
Thank you Mint.
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Hi Franky,
We try to keep it very simple - products that work, backed up with service from our very experienced team in Hobart.
Great to see the setup and onboarding was simple as we work very hard on...
We moved business premises and with that we moved NBN and phone lines to MINT. So uncomplicated, so friendly and easy. About to move our home connections as well. Amazing service to start and their follow up as well.
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Hi Kelly,
Small business is our focus so its always great to get feedback that we are hitting the mark with our products and service in that space!
We also do homes so we look forward to sorting that our for you as well....
Spent years with the popular providers, which was fine until it wasn’t. Changed to Mint a couple of months ago and am happy to say that I will not be going back. The fact you can pick up the phone and get onto someone within seconds that is sitting in an office in Salamanca is worth the few dollars a month difference. That, and it’s great to support local business.
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Hi Nathan,
Always great to get feedback that our local and responsive service is shining through... Who has time to wait in call centre queues these days?
Thank you for taking the time to let us know....
Questions & Answers
How do I sign up
Hi Shaunna,
Give us a call on 1300 58 64 68 during business hours. We have no wait times, so just call when you are free.
Cheers Michael
which router would be supplied by Mint for HFC connection in Melbourne?
Hi Michael,
We don't supply modems or routers.
We would typically offer to sell a preconfigured Netcomm Wireless unit but due to covid impacts they currently have no stock in Australia....
Hi Michael
I have a Netcomm in Sydney, I think it's best to ask Mint directly for the model they supply in Melbourne.
Cheers!
Can you run tests to make sure our connection has the capacity to be compatible with 250/25?
Hi Bruce,
You have to have a fibre to the premise service or a HFC service (which is then limited to certain areas) to be able to access that speed plan.
When you talk to us we would check your address and advise you if it was possible....
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Details
About Mint Telecom
- All plans start off with a 6-month contract, with a month-to-month service and no lock-in contracts after this.
- Every plan includes unlimited data, for added peace of mind that you won’t blow your budget.
- Mint Telecom provides local customer service support from a team based in Hobart, Tasmania.
Mint Telecom services
Phone plans
The top Mint Telecom phone plans are:
- Nude plan: At $69.95 monthly, it includes a working phone service, and calls to other Mint NBN customers.
- Starter plan: For $74.95 monthly, this includes the features of the Nude plan plus the ability to make local calls to non-Mint NBN customers.
- Ultimate plan: At $94.95 per month, this is the most premium popular plan. With this plan, customers can make local, national and mobile calls.
Internet - NBN Services
The three most popular Internet NBN services with customers are:
- NBN25: with a basic evening speed minimum 15Mbps ($69.95 a month).
- Unlimited NBN plan: with a standard plus evening minimum 30 Mbps ($79.95).
- NBN100: with a basic evening speed minimum 60 Mbps ($89.95).
Small Business Phone Systems
A Hosted PBX solution lets you use the cloud to manage call flows and setup. SIP trunks can be plugged into a traditional phone system, with the added benefit of HD voice quality and lower call costs. Both of these options are advertised as part of the setup for Small Business Phone Systems.
Points of praise from Mint customers
- It was a common experience of reviewers that Mint provides a reliable NBN service with no dropouts or disruptions to the service.
- Customer service staff are excellent at assisting customers with setting up their new services. Customers who don’t regard themselves as tech savvy noted that this involved skill as well as patience.
- Reviewers loved that customer service staff were based in Australia. Staff members were able to efficiently resolve issues, without double-handling or redirecting enquiries.
- Staff at Mint Telecom were attentive, and made their customers feel valued with each interaction.
- Staff respond promptly to customer questions or issues.
- Mint Telecom's proactive approach was appreciated by customers. It included staff notifying customers about power outages before they occur, and recommending options to facilitate a speedier internet connection, for example by updating old modems.
Pricing and plan information in this Details section are accurate as at February 24th 2022.
 | | | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $89.95 | $79.95 | $69.95 | $99.95 |
| Typical Evening Download Speed | 60Mbps | 30Mbps | 15Mbps | 60Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 5 Mbps | 40 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Set Period | Set Period | Set Period | Set Period |
| Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
| Max Download Speed | 100 Mbps | 50 Mbps | 25 Mbps | 100 Mbps |
Extra Information
Mint Telecom is a ProductReview.com.au Awards Winner for 2021 and 2020. Learn more
Contact info for Mint Telecom
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HI David,
Read moresetup our products to work to the maximum for your address so always good to get feedback that its working as we both expect.Great to have you back! We also think Molly is great! She is there to make it as simple as possible for customers to get online, review problems and to log faults - photos really help.
We ...