??!
1 photo
Mint Telecom

Mint Telecom

ADSL and NBN
4.9 from 260 reviews

Disappointed

Signed up with Mint Telecom because the salesman told me it was $99 plus delivery to set it all up which included the modem and running a new phone line from the box outside to the inside of the house, then I was told it would cost an extra $350 to run the phone line. I cancelled the service because if they can't even get it right from the beginning what will it be like when I'm signed into a contract.

1 comment
Hi David, we're sorry we didn't meet your expectations on this occasion. Unfortunately sales people in the field don't have full access to network infrastructure information - that is why we checked and confirmed the additional costs and called you to advise and see if you still wanted to proceed and, of course, waived any cancellation fees when you didn't due to the additional cost requirements. Cheers Michael

Excellent service.

Mint Telecom are a breath of fresh air after dealing with Telstra. They couldn't have been more helpful - installed the hardware and checked the system performance - it all works very well.

1 comment
Hi Buccaneer, Thanks for the positive review. We focus really hard on our service. Cheers Michael

Connection in 5 hrs

The March 2016 debacle with internet connectivity in Tasmania (failure of services using the Basslink) pushed me to look for another provider. Mint was able to provide NBN connection in ~5hrs from the time of the first contact. They provide basic service, without all unnecessary whistles, but this really is what most of us require. After using their services for last six (6) months (Internet + IPhone) I am upgrading my rating to 5 stars.

Connection TypeNBN Wireless
1 comment
Hi Andy49, thanks for the upgraded rating! Cheers Michael

Great Service

I went to Mint as a result of being sorely disappointed by my long standing ISP. Mint suspended the normal set up fee as I was caught up in the Basslink mess which is a nice gesture. My order was finalised at around 4pm and was active around 7.30 am the next day. My 100/40 connection has been stable and reliable and I am really glad that I have made the change. The Call Centre is based in Hobart and for me it is also a plus to support something local.

April 17th, 2017 Update: Fantastic Product and Service

I have been with Mint now for a while. What they have delivered me is a reliable, high quality connection and service. My speeds remain as they should at peak times whilst I have friends using other providers experiencing significant speed drops between 6pm and 10pm thereabouts. I have found that Mint go to great lengths to help out with any issues outside of hours and you are not required to wait around for ages to have any issues resolved. I like it that my connection sits consistently on the speed that I am paying for no matter what time of day I am on. I like it that I am supporting a local business and a local call centre. I couldn't care less about the unlimited offers by other providers as I never get anywhere near my 1.2 Terabytes per month and I use my connection lots. In a nutshell, if you are looking for a service that is a really solid, brilliant product and backup, then you really can't go past Mint.

1 comment
Hi John, We think our operations being 100% out of Hobart makes a real difference, really glad to hear you agree. Cheers Michael

Fantastic service provider

Failure of the basslink saw me looking for a new internet provider. I found Mint Telecom to be fantastic and completely different to deal with than the big ISP's out there. The pricing is competitive and on par with other internet providers but the customer service is truly magnificent. The staff are knowledgable and nothing is to hard and most importantly I have had no problems with my internet, the setup was easy and everything has worked since day 1. A big thumbs up from me!

1 comment
Hi Reg01, glad to hear its all worked as it should. Our senior leadership team has over 30 combined years in the experience which we think helps when you deal with us as we can get things done a little faster for you. Cheers Michael

Extremely good service

Recently moved to Mint for NBN (100/40 service). Level of service during initial sale and through provisioning was outstanding.
I am getting close to full speed NBN on Fibre to the Node (97/37). Very stable connection.
Highly recommended esp. for other Tassie locals.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Simon, we do operate nationally, but we absolutely thinks its a real point of difference for Tasmanians being able to deal with a local business. Cheers Michael

A small company with a big heart and great service

I churned to Mint NBN from Internode NBN when the basslink cable went out and internode let me down very badly.
I'm so glad I did!
Mint may be a small reseller, but their customer service is the best I have had with ANY service industry, never mind Telecoms.
They even send you a text if there is an issue with their service, so you know what is going on, and you don't have to phone them.
Their web based chat service connects to technicians in their office who guide you through any issues. There are only a few of them, and they will follow up with you, and even remember your name and issue, if things turn out to be more complicated than expected.
They are just a fantastic company. You get what you pay for in terms of your contracted speeds, and they are dedicated to find out why and put things right if you're having problems.
Their pricing is only slightly more than the big boys, but these guys actually care about you as a customer.
No, I am not a Mint Employee, I've not been paid, I am just very happy with their business model!

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi netmedic, thanks for the detailed and great review. We think our pricing delivers value for money as we are cheaper than the major full service providers and only one or two cups of coffee a month more than the low cost providers. Cheers Michael

Superb customer service

We changed our NBN to Mint after the Basslink debacle. The day we changed and it was ready to go, I didn't get home from work until 8pm and when I rang someone helped me through the setup process! The connection is reliable, and the only time there was an outage I received a SMS to advise it had gone down AND when it was working again.
The customer service is unparalleled - anywhere. The few times I've called I speak to a human and get the help I need. And when it's time to pay the bill I get a SMS reminder that my direct debit will be processed. And, in the month my daughter discovered movie downloads and we used 40 gig in one week, I got a phone call heads up that my 100gigs wouldn't last the month at that rate... They've got your back! I wish all service providers were this easy to deal with. Thanks for the great service, I'm happy to tell everyone about how awesome you are and what a pleasure you are to deal with.

Connection TypeNBN Wireless
1 comment
Hi Kelso Mum, thanks for the great review. Don't forget to tell your friends to mention you when they call us so they, and you, can take full advantage of our refer a friend program! Cheers Michael

Fantastic service

After researching a number of providers I found mint telecom to offer great value for money. The customer service was outstanding. All my questions were answered with efficiency and courtesy. The Internet connection has been uninterrupted. The setup process was easy and any help provided was outstanding service. I would highly recommend this company.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Susanne, thanks for the review. We work really hard on our onboarding process and our customer service so its really pleasing to get such great feedback. Cheers Michael

Mint telecom. After years of battling away with poor service, dropouts, sloooooow speeds and much fr

Nbn. No dropouts. Very, very satisfied with Mint. So glad I changed over. 5 stars from me.customer service is second to none!

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Jeff, fantastic to hear that its all working as we both expect. Thanks for the kind words. Cheers Michael

The best ISP in Tasmania, if you can connect with them do not hesitate

I currently have ADSL 2+ with Mint Telecom, and cannot speak highly enough.
When NBN is available I will be retaining them as my ISP, no hesitation.
The support during set up was unparalleled. There were issues at the connection/exchange (Telstra) end which Mint Telecom kept me informed of and progressed ASAP.
I've only had one interruption to service which was unscheduled and was a Telstra issue. I received an email and SMS of the outage within 30 mins of it occurring, and once it was resolved and responses to my queries logged online.
Mint Telecom's support cannot be matched. Their online chat, email and phone service is immediate and knowledgeable, and goes above and beyond anyone's reasonable definition of service.
I cannot recommend them highly enough, and have had a family member and friend also connect without issues.

Connection TypeADSL/ADSL2+
1 comment
Hi MrKareem33, whilst we don't have much competition with regard to actually operating from Tasmania (:-)) there are certainly plenty of alternative options for you to choose as your provider, so to get such a positive review is definitely humbling. Thank you. Cheers Michael

Exceptionally good service

I recently moved into the state and into a house which had NBN connection. Contacted Mint Telecom after researching internet providers. I decided to sign up with them. The Modem arrived the following day as I had been told it would and Kelvin from customer services talked me through the set up procedure. I am very pleased with the service. A problem with the phone connection was dealt with immediately and I received a follow up phone call from Kelvin to check if everything was alright. My daughter has also signed with Mint and is very pleased with the service.

Connection TypeNBN Wireless
1 comment
Hi Alan, Welcome to Tasmania! We love it here which is why we setup and operate the business from here. Glad to hear everything has operated as we would like and thank you for the positive feedback. Cheers Michael

Great service. Great product.

Super responsive with a really efficient team. Very competitive pricing, got connected within hours of contacting Mint. There was one NBN drop out (not Mint's fault) and they responded to my Facebook query within 1 minute. These guys are local, they have a stake in the business, highly recommend.

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Leif, we work really hard on responding to our customers so its fantastic to get feedback that its working. Whilst we do service right across Australia, we think operating out of Hobart is great for us and for our customers. Thanks for the review. Cheers Michael

Exceptional Service and Great Products!

I recently took the opportunity to move over to NBN and decided to go with Mint Telecom. After dealing with so many other providers over the years Mint renewed my faith in Telcos ability to deliver exceptional service. Not only was their support team in Hobart they knew what they were doing. I didn't sit in a queue for ages and I was kept up to date on my order. In addition, I found out after the fact that you get access to discount travel, wine, and other products and they sent me a discount coupon for Netflix. If you are looking for a company that cares about you then I'd strongly recommend Mint Telecom!

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi clemojr, our focus is 100% on local support coupled with our experience to get you connected. The lifestyle rewards program is, however, a fantastic benefit that is quite unique to us and can easily save you more than you would spend on your telco expenses in a year! Thanks for taking the time to provide us some feedback. Cheers Michael

MINT by Name, MINT by Nature!

This is the best service I have had, both for customer service and connection, even after working for a telecommunications company! There has been great communication from MINT from advising network issues (hardly any) to reminders about direct debits coming out. I have not had one reason to contact them, exceptional! The main reason I signed up is to support local Tasmanian business so it is a major plus that the service is this mint :-)

Connection TypeNBN FTTP (Fibre to the Premises)
3 comments
Hi Miss M, thank you for taking the time to write such a glowing review and glad to hear our focus on service does resonate through to you! Cheers MicahelHi Michael, I was meant to rate your company 5 stars and can't edit this. Outstanding company!Hi Miss M, no worries at all, appreciate you taking the time to give us some feedback. Cheers Michael

Mint - The real deal!

If you think connecting to the NBN is just too hard, you have not yet dealt with Mint Telecom.
Put simply - they deliver what they promise to.
Products that work, (even during the recent Bass Link saga - I am in Tasmania), great speed and reliability.
Bills that are easily understood, and don't contain "surprises", and with very competitive pricing.
But for me, most importantly, a level of service almost unheard of with today's phone/internet providers - you call them, they answer, and they get you a result. I was struggling to get the NBN infrastructure connected to my house - they took the problem out of my hands and got it sorted.
I was in a six month contract, (the time a lot of Telco's take to get you connected), but while they continue to deliver the service they are currently, I have no intention of moving.
The real deal!

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi NF74, thanks for the vote of confidence. We work really hard on our service and purposefully set up in Hobart as we think that is a real point of difference for us. With a leadership team with over 30+ years experience in the industry we do also back ourselves to make your problems ours and to ensure we fix them for you! Cheers Michael

Outstanding Experience With Mint

I became despondent with my existing provider (expensive, unreliable and poor customer service) so decided to switch to a new provider. Living in Perth I could have gone with a local provider but I'd heard positive things about Mint Telecom. Our decision to go with Mint has proved to be the right one, they offer a quality (and reliable) service, competitive pricing and most importantly an outstanding customer experience. Switching over to Mint was simple, made easy by their Australian based support team, and ongoing support is easily accessed when required. I get value for money with Mint and would recommend them to anyone considering a change.

Connection TypeADSL/ADSL2+
1 comment
Hi David, we do pride ourselves on our "local" Australian based service - we really test the limits with you though! Glad to hear everything is working as it should and thank you for taking the time to give us some feedback. Cheers Michael

Mint are the best!

Best decision I've made!
Being a local, I wanted to support a local company, however, they have completely blown me out of the water. The Customer Service and Support are the best I've experienced from an internet company. Go Mint!

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi LocalReviewer, thanks for the vote of thanks. We do offer services right across Australia, but we also think its a little special to have locals with us and supporting us. Many thanks. Cheers Michael

Excellent experience

Had a new build (house) and needed an NBN connection set up. Went with Mint as they were local and found them to be a pleasure, my old ISP (iinet) were hopeless at keeping me updated and so I was much happier when moving house that I decided to switch as Mint kept me in the loop/I had no issues. Found the support/communication to be great and once connected the speed/connection is excellent, haven't had any issues at all.

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Steve, appreciate your feedback and hope you are enjoying the new house! Cheers Michael

Great pro active customer service.

Been with Mint several months and liking their service. They even contacted me once to ask if I was having issues with my modem as they noted I was having dropouts - I hadn't gotten around to working out what was going on. They helped me make a few changes and no problems since. How many providers would call you without request to assist? Highly recommend.

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi John, glad to hear no problems with your service. We do proactively monitor and advise all our customers when we see something not quite right as hardware can and does not always work as it should. Cheers Michael

Page 1 of 13

Questions & Answers

We previously has Optus ADSL and want to use NBN. There is a small Optus box connection at the front of the house with a cable going across the roof to back of the house for the internet connection. To use nbn would this be deemed a new connection with a $300 charge. Do you have a NBN25 0r NBN50 plan with 100GB download limit? If so what would the cost be?
2 answers
Hi Michael, As part of reviewing the best plan for you we would check your address to see if a new connection fee would apply. What you are describing wouldn't be a new connection though - that is purely for new builds post April 2016. For NBN25/NBN50 we only have unlimited with the plans on the website. We do have a 100GB plan but that's only for 12/1 speed. Cheers MichaelThank you for your prompt reply

Can I use my Telstra nbn modem for mint Telecom if I switch over or do I have to buy a new modem?
1 answer
Hi Melissa, A telstra modem will work for fibre to the premise or fixed wireless but not for any other nbn types or voice as telstra lock settings that need changing. Cheers Michael

If I were to sign up with you and I had trouble technically or with billing, would I be speaking to someone in Australia when I rang up about it? Pat
3 answers
I believe, they don't have an offshore call center. All operations are based out of Tasmania.Hi Pat, You will only ever speak or deal with someone in Hobart, Tasmania. Cheers MichaelThank you. Would there be any cost to signing up with you. We already have a D-Link router and a Uniden telephone system, and are connected to the NBN.

Details

ADSLNBN 12 (Basic)NBN 25 (Standard)NBN 50 (Standard Plus)NBN 100 (Premium)
Price $79.95
Service TypeADSLNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractSet PeriodSet PeriodSet PeriodSet Period
Data AllowanceCapped/FixedCapped/FixedUnlimitedCapped/Fixed
NBN Speed Tier 12/125/550/20100/40
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps

Visit official website

Similar listings