Made the process easy
Rachel Asker made our first rental experience very easy and comfortable. She answered all our questions with detail and reassurance. The process was seamless and she was always just a phone call away. I would definitely recommend the agency. Incredible customer service!
If I could give them more stars I would !
This was by far one of the best experiences I’ve had dealing with anyone in real estate, or anyone in customer service for that matter.
The agent we dealt with, Rachel, went above and beyond and are so grateful for her help with what was a tricky process.
5 stars just isn’t enough!
- Verified customer
Fantastic Service - Until You Move In
I first reviewed Mint360 immediately after I’d moved in and I couldn’t rate them highly enough. Up until that point, I’d received fabulous service from [name removed] (who showed us the property initially) & [name removed] (our property manager) and I couldn’t fault the experience.
Unfortunately, this changed almost immediately after we moved in. [name removed] became incredibly difficult to contact and, at some point, we ended up in regular contact with a “Senior Property Manager” [name removed]. There was no communication about why this cha...nge in property manager had happened, and Sera remained cc-ed on all emails. Between them, [names removed] were almost impossible to contact on email or over the phone. It got to the point where the office manager actually recognised me by voice alone because I had to phone so often to try and get a response to any issues. The emails I received from [name removed] were incredibly brief, but [name removed] was outright rude on several occasions. His emails were short, patronising and infrequent. On one occasion when a repair was required, despite my suffering financial hardship and him being aware of this, he tried to lecture me on my responsibilities to pay for the repair out of pocket - this was incorrect according to the law, which I pointed out. I didn’t receive an apology or even a response after the fact. After once trying to contact [names removed] for three weeks, via phone and email including multiple calls to the office, I received an abrupt one line email which did not answer my question. I’d be happy to share any emails with the Mint360 team so please do reach out. On the day we moved out, despite booking a time to hand over the keys, [name removed] was 1.5hours late with no contact or explanation. I phoned the office, who tracked him down and apologised profusely. Surprise surprise, no apology from Tim when he eventually showed up. For full transparency, the office manager is absolutely lovely, and [names removed] who showed us the property initially and held viewings when we left were really fantastic too. All I can say is, in my experience, they only care about getting you into a property. Once you’re in, they don’t care at all and will actively avoid contact.
I have a great experience in viewing properties with Mint 360. Alison Mah is so much accommodating and friendly Everything inside the unit has been explained to me and to my wife. No stress at all. The unit is perfect to us, beautiful place, just few steps to my workplace.
Seamless and enjoyable experience
Its always a stressful time having to move, view properties and apply for a place that you like. From initially meeting Ryan at the property, I've had nothing but friendly, prompt and professional service. Nice little touches by remembering my dog really makes the experience that much better. Would recommend this team in a heartbeat!
i'm really disappointed with you, before i rented an apartment through them, i asked some questions about the use of the balcony and at the time the answer was positive, but now, after i signed the contract you changed your answer, you just lied to rent the apartment! zero credibility.
I´ll never recomend to anyone!!!
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