Outstanding Rental Experience
From inspection, to speedy decision on application and move-in date, our start to renting through Mint360 was outstanding. They then proceeded to exceed their own performance by providing prompt responses and actions to all service requests. Plumbing, lights and NBN enquires were all all actioned immediately. Then, when needing to end our lease a month early, break-lease instructions were clear and fair, and details for our departure were succinct and concise. Thank you Sera and the team at Mint360 in Randwick! I was not surprised to see a Min...t360 marquee set up at the Coogee nippers. This company cares about the community and shows it by Giving back and delivering professional and outstanding service to customers of their range of property offerings. Thanks again, Mint360!
Amazing & professional!
Ryan Perks responded to emails & phone calls promptly and professionally, answering any queries my partner and I had regarding the property we were looking to lease. He made the process easy & took the stress out of finding a new home. Would highly recommend Mint360 and their staff to anyone.
Professional and friendly
Mint360 has been a pleasure to deal with. They were responsive, efficient and professional. They have made securing a property easy, which is no mean feat. I would certainly use them again.
Fantastic service and reliable
A very big thank you to Ryan, an absolute credit to Mint 360. He was polite, friendly and extremely helpful and knowledgeable. In the short time I have dealt with the company I have found those I have been in contact with courteous and helpful.
They have a very prompt response to your enquires and attention to your needs! They are very professional and always ready to assist you in any matters and any advices you need.
New Tenant, Great Service.
I am very pleased with the work Ryan did in helping me secure an apartment. He was quick with his responses and professional and I can not thank him enough.
Fantastic and Professional Service
Alison was prompt to the inspection and very knowledgeable on the property. She was more than happy to answer and questions and queries we had and was prompt in her responses to emails. She processed our application the next day and called with us as well as emailed with any further queries she had for us.
New tenants to a Mint 360
We are really pleased with the help given to us by Rachel during the inspections and assistance signing the lease for our new unit. We were very impressed with the covid-safe protocols during the inspection which was the best we found during the many inspections we attended. Thank you Rachel and the team at Mint 360.
Disappointed but not surprised
Shocking experience during our time renting a place with Mint360. As many other’s reviews across different website have said, they’re helpful before and immediately after getting you in to a place, but then the communication etc all drops off. We experienced the most hostility & unprofessionalism when leaving the place. Mint360 completely mismanaged the viewings.
We got a text that asked us if a time works ok for us for a viewing. Given it was during working hours and short notice it didn’t work for us. Then, we received an accusatory email fr...om Sera Gulbag (Tim Smalldon was “Property Manager”) that we were refusing viewings, although we were quite happy to move it to an alternative time - that particular day was just bad. The tone then changed on their end, and she would further explain they’d be forcibly accessing the property without any care given to if we’re comfortable with that or able to be present. The other person whose name I’m unsure of, who was actually conducting at the viewings, was really pleasant. They then proceeded to keep the immature and passive aggressive approach by being the most unreasonable in regard to cleaning standards that I’ve ever come across. The first time, the cleaners did a crap job so understandable & we had them come back in. Then it was nit-picking things like some dust inside the tracks of the inbuilt wardrobe doors... like, really? Or a fingerprint here or there. They wouldn’t leave us alone, but they begrudgingly gave up after we had the cleaners visit 3 odd times. With all that said, don’t go with these guys :)
Thanks Rachel for your investment of time and positive energy in offering property viewings. You are informative and friendly, and I appreciate your fast action to secure the property we were after.
I knew of Mint 360 and knew I was dealing with a great team. I met Ryan and Alison and both were charming and very helpful. Front desk assistance, Helen and Rachel could not have been better. Fully recommend doing business with Mint360
Best service EVER!
Rachel provided the best service I've ever received! Not only was she thorough and informative, but she was friendly and made the inspection experience one to remember. The process was fast and easy! Within 2 days of the inspection, I had secured the apartment of my dreams!
If I could recommend her a million times, I would x2.
Excellent customer service. Easy, approachable and very helpful with the process of renting. Rachel was fantastic and the team was very quick to come back to us and tell us the good news.
Thank you very much!
The reviewer stated that an incentive was offered for this review
This is Perfect!! Great team
Rachel is such a professional and kind agent. She finish our reference check quickly, the whole process is fast and smoothly. I am so appreciated she can do private inspection for me after 6pm and her day off.
Terrible agency, stay away!
This company fails to understand what it means to be a managing agent and lack a basic understanding of the apartment and its fittings and fixtures. As a tenant I have had the most frustrating experience dealing with individuals in this organisation. The standard response to every question raised is that it’s the tenant’s responsibility to find out, despite not having access to the apartment to do so.
When I queried about certain fixtures not working I was told to look up manuals online in an abrupt manner rather than any useful insight being...provided. I was given incorrect information on the utilities – the incorrect meter number and location of the meters which resulted in there being no connection for 2 weeks. When I mentioned that a provider told me that the meter number made no sense, I was told to call other providers. Four providers later and I had the same response from all. The apartment comes with a storage facility which I was unable to access for a month despite paying rental for the facility, which the agent refuses to rectify. It had been occupied by someone else, which the agent failed to notice, and when I raised the issue I was told to knock on my neighbours’ doors to find out who is occupying it as it is not their fault someone decided to use it. The responses are appalling, and even escalating the matter to management within the organisation proved fruitless. Mint360 is a prime example of why better regulation is required in the NSW rental market. Operations like these should not be allowed to exist, where they believe their sole responsibility is to collect rental and take a cut without actually providing any service which then impacts adversely on the living conditions of the tenant. Stay away from this company.
As professional as it gets!
Diane and her team at Mint360 Property are without question the best in the market and have set a new benchmark in real estate.
As renters, on all occasions we were treated professionally, with respect and all requests were promptly responded to.
Couldn't be happier!
Alison was extremely helpful and easy to communicate with, keeping us informed throughout the process. Through her support we were able to secure the perfect place. Thank you so much for everything!
Made the process easy
Rachel Asker made our first rental experience very easy and comfortable. She answered all our questions with detail and reassurance. The process was seamless and she was always just a phone call away. I would definitely recommend the agency. Incredible customer service!
If I could give them more stars I would !
This was by far one of the best experiences I’ve had dealing with anyone in real estate, or anyone in customer service for that matter.
The agent we dealt with, Rachel, went above and beyond and are so grateful for her help with what was a tricky process.
5 stars just isn’t enough!
Making rental queries easy
Thank you Alison for all your help and for being patient with the back and forth calls and numerous questions. It's been a pleasure having your assistance! We know we are in great hands renting through your company.
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