Heat press quality to my expectations but service exceeded them
Ordered 38 by 38 piccolo heat press from mir-aus after quite a bit of research as it is not a cheap product. Called shortly after ordering it and couldn’t be happier with the replies to my questions and service provided. Picked it up an hour later and working very well, 3 months later. Was prompted to write a review as this was 3 months ago and I called on Friday to ask about different sublimation inks and paper and got very helpful advice from two staff members who valued my custom and took the time to give advice and send email with more idea...s and links. Very grateful for the help as this product will save my business a couple of thousand dollars a year in having promotional items designed and printed for us. Did not expect such good old-fashioned service. Will continue to buy paper and ink from them as they care about their customers.
- Online store
Useless customer service!
Bought a heat press, arrived quick from Sydney. However after sales customer service has been useless. They treat you like an idiot on the telephone, email replies are in bad english and do not answer your questions (like is this still under warranty, bought less than 3 moths ago). I have had to get my own parts from electrical stores or get some one to machine parts, which are a fraction of the prices they charge for some available spare parts. Certainly disappointing as I would love to buy from from an Australian company but will in the future buy my heat presses from China, simply because the customer service is non excitant.
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