Collagen cushion: Good product, but now ridiculously overpriced
I've been using this product for over 5 years and in that time it seems the price has at least tripled and is no longer affordable. I used to recommend Mirenesse to everyone but now it's embarrassing. Website is now impossible to use and continuously jumps around. The amount of emails every day was also overloading my inbox. I feel like the company has become too greedy.
I like quite a few products especially the multi silk action cleanser. But seems like it is all about the money now. Prices are too high and the sales which use to be great are not as good.
The website is too 'jumpy' you click something but the pages moves at the same time you end up somewhere else.
Purchased two of their new eye shadow pallets and can't wear them they hurt my eyes. I have been using mirenesse for 9 years and believe these are not made as well as they use to be. Probably a cheaper location and products used.
I will look for something else to cleanse my face as the cost is too high for 60g
Bad Quality Eyeliner
The Inside Out 27 Hour eyeliner I bought had a faulty lead which crumbled when I tried to sharpen it, so cannot be used. This is the second time I’ve bought this product and the same thing happened. They will not provide a replacement product so I have now found a different brand that is a better quality.
Mascara dries and flakes. I don't understand why this was once famous. Lipgloss goes off and bitter. Formula is not right with their products as it doesn't take long to go off and can't use it. Puzzled why they are at this price point where cheaper drugstore products are far more advanced and able to use for longer.
I wouldn't purchase anything from the online site unless your absolutely desperate. Terribly clunky, painfully slow and almost impossible to navigate. So bad in fact, that in trying to select the appropriate colour for my skin tone, it skipped it entirely and selected another without me even realizing! Now I'm 60 bucks down with a useless product. Also, the "foundation finder" quiz is a joke.
Avoid it at all cost. Dreadful.
Didnt like the blue mascara
Purchased the blue mascara as there arent many other brands selling mascara in that colour. Its consistency is more like water than a gel and it smudges easily and frequently during application. The finished look is nowhere near as effective as my other brand named mascara - possibly because of the difference in ingredients. Overall I was disappointed and wont buy it again. The second free one which came with it was not security sealed either so I hope it wasnt someone elses returned item being passed on to me. Postage via sendle was slow.
Misleading, AWFUL customer service. Don't trust them.
I got a text message saying I would receive three free gifts if I ordered on that day, AWESOME! So I went ahead and spent $70 on makeup, because I thought it would even out with the "free gifts" and work out to be not too expensive. I checked out with the "free" items in my cart and was excited for my products.
The next day I get an email saying I "don't qualify" for the free gifts (there was absolutely no information on the website about "qualifying" for anything), and instead of asking if I still want to purchase the products, they went ahe...ad and sent it without my "free gifts". They also accused ME of being the one who did the wrong thing, saying I mustn't have updated my cart before I checkout ot - which I obviously DID do. Just blatant lies. I would have asked for a refund had they bothered to message me about it, now I've spent $70 on like three things, massive rip off. I replied saying I'm unhappy and they should have been more clear with the offer. No reply ever. They never got back to me. They never even apologized. This company doesn't care about you, they only want your money and they'll lie to get it. I'm never buying anything from them again. 0/10
- Verified customer
Not a clean beauty company
I wanted to purchase their mascara because it is a tube mascara, has great reviews and most importantly because the company advertises itself as a safe and clean beauty company. This is simply not true. Three of the ingredients in their mascara are listed as moderate toxicity on the Environmental Working Group website. When I emailed them to ask them about this, they gave me multiple truly laughable responses with unsubstantiated claims about their product safety. Buyer beware if you are looking for a clean and safe beauty company.
I buy all my beauty and skin care products from Mirranesse as they are Australian made and naturally free of chemicals. From there skin care, foundation, mascara and hair mask I have never had my skin looking so good. My hair feels great after using the hair mask also
Excellent customer service
I just experienced one of the best customer services. I never received my order but I've got a replacement with one email. I'm so impressed. Thanks a bunch!
I really wanted to have this CAT EYES LINER + SMOKER EYE BLENDER 1. MINX BLACK as it looks so natural, easy to remove and different to other eye liners.
- Verified customer
I placed an order over a month ago. Never received my order. And never received a refund. I have over 30 emails. The customer service is horrible. No phone number to call. All they tell me is to track the shipping , that it’s my responsibility to contact the shipping company! When I emailed the shipping company they said the package was returned to sender. I screen shotted it and sent it to Mirenese customer service and they responded they need proof. What? You sent the item, shouldn’t you get the proof? Not the customer? I just want my money b...ack! They still send me the same response. Contact the shipping company. Don’t buy anything from Mirenese!!! February 20th 2019 Update: Terrible customer service It has been over 2 months and I never received my order from Them. They still have not refunded my money. I have over 40 emails I sent to them. I have never in countered a company as bad as this. They have been rude and unwilling to help in any way. February 21st 2019 Update: Terrible customer service! I placed an order over 2 months ago. Never received my order and never received my money back. I have over 40 emails to this company with the same generic message back stating to be patient order has shipped. I’m still waiting ... 2 - almost 3 months.... No help whatsoever by customer service. Nothing but rude replies.... I suggest and hope no one does business with this Australian Conpany. If for some reason you don’t get your package they won’t refund your money
Questions & Answers
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
May you please contact our customer service team directly via email@example.com so our team can look into this for you and resolve this as soon as possible?
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
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