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Mirenesse

Mirenesse (page 3 of 6)

3.8 from 120 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (13)
  • Return Claim MadeYes (2) · No (11)
  • Customer Service
    2.3 (8)
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Customer Service Number One

published

I contacted customer service recently and my email was answered promptly by Holly. She was happy to assist me and offered to mail me a replacement product and a gift for my trouble. Who else does this...thank you so much for your excellent service, I am extremely grateful.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Integrity and truth, naturally.

published
1 comment
Mirenesse
Mirenesse C.Mirenesse
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Best mascara in the world!

published

Love the original mascara, the only mascara that doesn't run on me, have wasted my money on many others, even waterproof ones run on me! Thank you Mirenesse!

1 comment
Mirenesse
Mirenesse C.Mirenesse

Thank you Cherie for your amazing review! We are so happy to hear you love our Secret Weapon 24Hr Mascara Original. We pride ourselves on our beauty delights being tried, tested and true! Stay beautiful xx

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suzumakii

suzumakiisarasota

  • Verified customer

Customer Service is Key

published
1 comment
Mirenesse
Mirenesse C.Mirenesse
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Great products and excellent customer service

published

I ordered Velvet Maxi Lift Supreme Anti-ageing Renovage. My problem is with the container, which doesn't always work.Have had problems several times, and contacted customer service, Their reply was prompt and courteous (as always). The problem will be looked into and meanwhile I received a replacement bottle very quickly. Mirenesse's customer service is second to none. :)

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Very impressed with products

published

Thank you for an excellent product. My skin was very dull and dry . Everything I have used so far has made a big difference on my skin. Wish I had before and after pics! My skin feels much more moisturised and clear. And has that 'glow never thought that any product would work on my skin. Can't thank you enough!! Look forward to trying other products

1 comment
Mirenesse
Mirenesse C.Mirenesse
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  • Verified customer

Amazing company all round!!

published

Mirenesse is really a dream come true. Amazing products that last, amazing staff with great customer service and an amazing VIP subscription program. I really cannot give a favourite product as they are all so fabulous. From the lip bar to foundation, brow products and liners, everything is perfect! I'm so glad I've found Mirenesse, my makeup life has been forever changed!!

1 comment
Mirenesse
Mirenesse C.Mirenesse

Thank you Bek for your amazing review! We are so happy to hear you love our large range of beauty wonders! We pride ourselves on our amazing formulas and love to hear that you enjoy them as much as we do! Stay beautiful xx

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Customer service

published

I am so happy with both the customer service and the products. Recently i dealt with Holly Timmins who was so helpful and happy to address my concerns and we could even have a joke over email.
When you feel like you are heard it makes all the difference. Your staff are a credit to your company. I am happy to recommend mirenesse to all my friends and am a happy repeat customer.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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  • Verified customer

AMAZING There is nothing ive tried that compares to this

published

First of all let me just say that the customer service at Mirenesse is second to none. Just wonderful and very understanding. Now the foundation (cushion 10) is simply beautiful. No need for a primer underneath, makes my skin look flawless. Stayed all day, looks beautiful in photos and to be told that i look 30 when I'm actually turning 40 this year speaks for itself! I am in love with this product and cannot wait to try the rest. xx

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Treatment foundations??? They actually do work

published
1 comment
Mirenesse
Mirenesse C.Mirenesse
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Angelika

Angelika

  • 5 reviews
  • 1 like

Good things come in small packages

published
1 comment
Mirenesse
Mirenesse C.Mirenesse
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Sue

SueSydney

Brilliant.

published

Mirenesse have never let me down. I have been a VIP for many years. They are always extremely helpful if I have any concerns as to the use of products etc. The order/delivery process is very easy and quick.
I would highly recommend Mirenesse.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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BEST Mascara EVER!!!

published

I've been using the Organic Mascara for a month now and I can see my lashes are fuller and longer! When I get it wet it comes off in strips instead of having dark scary circles under my eyes! LOVE it!

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Exceptional customer service and products!

published

I saw them post on Instagram, so I checked out their website. Omg I wanted everything! There is so much I didn't know what to chose. I saw there was a contact us with a number so I called them. The lady was so helpful she took her time to recommend the best things for me to try. I'm 35 and been using it for only 2 weeks now and I see a HUGE difference in my complexion, fine lines and dark circles.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Sexy G

Sexy GGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

OMG my secret weapon Mirinesse Mascara

published

OMG I've used the 24 hour secret weapon mascara since 2012. I love it so much, I've not looked at another mascara.
I've had reactions to other brands (Chanel).
A close friend said to me only this week "have you had a prem lash".
I said whats that!
No, natural and my secret weapon mascara. I'll be putting beauty salons out of business now. I love this product for it's ingredients and it's application.
Thank you Mirenesse from a very loyal set of lashes.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Tash

TashPerth

  • 3 reviews

Everything

published

Absolutely love Mrrinesse although the lip bomb did feather a bit.Love everything else I ordered and will definitely order again.

1 comment
Mirenesse
Mirenesse C.Mirenesse

Thank you so much for your lovely review Tash! Stay beautiful xx

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My favourite brand

published

Love this brand, they have both makeup and face creams. I have tried others but I always come back to mirenesse.

1 comment
Mirenesse
Mirenesse C.Mirenesse

We love you too Cassa! Thanks so much for sharing your wonderful review! Stay beautiful xx

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Caroline Pope

Caroline Pope

  • 2 reviews

An absolute must have!

published

Dear Irene. I'd just like to say a huge thank you for your Studio Magic BB pore powder. A friend put me onto it, I work with animals, including horses outside, and makeup staying on can be an issue, especially in hot weather. The last 2 weeks we've had 30+ degree days with up to 90% humidity, and I've been working outside with horses. My makeup has stayed brilliantly, and only ever have to touch up once during the day. Congratulations on a fantastic product,not be happier!!

1 comment
Mirenesse
Mirenesse C.Mirenesse

That's so great to hear Caroline! How lucky you are to work with beautiful horses! So glad you love our Studio Magic BB Pore Powder, we're big fans of it too! Thanks so much for sharing the love! Stay beautiful always xx

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tezza

tezzaSydney Surrounds, NSW

  • 6 reviews
  • 4 likes

Products reasonable, but be wary.

published
2 comments
Mirenesse
Mirenesse C.Mirenesse
tezza
tezza
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Vicki80

Vicki80Southern and Hills, SA

  • 27 reviews
  • 2 likes
  • Verified customer

Mirenesse Excels!

published

I have always found Mirenesse makeup and skincare products to be great quality and have fun and glamorous packaging and presentation. Also specials can be great too, and the BEST mascaras in the world.
However their customer service and postage time was not of the same quality. BUT NOW! What an improvement!
All recent orders have arrived very quickly AND I had an issue with an order and it was dealt with efficiently and courteously. I was treated as a valued and honest customer, the one thing that keeps a loyal customer is that respect. Thankyou Mirenesse!, don't change a thing now, great product, great service. Happy Customer :)

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Page 3 of 6
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Questions & Answers

Beverly C.

Beverly C.asked

Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Beverly!
May you please contact our customer service team directly via service@mirenesse.com so our team can look into this for you and resolve this as soon as possible?

Kindest,
Mirenesse

Dinah

Dinahasked

This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Dinah,

Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!

Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:

1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!

Follow these steps to change your Eclipse Age Defence - Daily Face Balm:

1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.

I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.

Stay beautiful,

Mirenesse xx

Jenny

Jennyasked

I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Jenny,

Thank you for reaching out to Mirenesse and we hope you are well.

All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.

We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis

I sincerely hope this helps!

Stay beautiful,
Mirenesse xx

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