Customer Service Number One
I contacted customer service recently and my email was answered promptly by Holly. She was happy to assist me and offered to mail me a replacement product and a gift for my trouble. Who else does this...thank you so much for your excellent service, I am extremely grateful.
Integrity and truth, naturally.
I first discovered Mirenesse and approached with the usual mix of trepidation (based on years of cosmetic and skin care disappointments) and excitement. I tried skin clone pressed powder for the first time with youth face wash 5 years ago. And have not laid hand on another brand since. Mirenesse delivers beyond your hopes. The core of the brand is honesty and integrity and it will never let you down. Products that work. That last. That please. I've struggled my whole life with poor skin condition and not being at all competent with putting on ...a full face. Mirenesse gave me a feeling of enjoyment for colours and although I'm still not great, i feel the easy use of products and it being easy to interpret )given its going to do what you want), makes it fun to try. Mirenesse is for everyone. Mirenesse is for me.
Best mascara in the world!
Love the original mascara, the only mascara that doesn't run on me, have wasted my money on many others, even waterproof ones run on me! Thank you Mirenesse!
- Verified customer
Customer Service is Key
I had the opportunity to contact Mirenesse Customer Service recently. Their Customer Service people are called "Happiness Ambassadors" and it is a fitting title. I had a question about a recent order and was promptly replied to by a living, breathing, caring person. Holly was her name. She was very understanding of my issue and did everything in her power to fix it. And she did! And she was super fast at getting back to me and never once made me feel out of place or less than Mirenesse's best customer. Holly completely and quickly resolved my i...ssue and I can't thank you enough for employing people like her and providing your Happiness Ambassadors the authority to make important decisions. I've always loved Mirenesse products (and so does my Mum!). I will continue my makeup and cosmetic relationship with this company. The excellent service I received has a high bearing on my decision to choose a brand. Thank you!
Great products and excellent customer service
I ordered Velvet Maxi Lift Supreme Anti-ageing Renovage. My problem is with the container, which doesn't always work.Have had problems several times, and contacted customer service, Their reply was prompt and courteous (as always). The problem will be looked into and meanwhile I received a replacement bottle very quickly. Mirenesse's customer service is second to none. :)
Very impressed with products
Thank you for an excellent product. My skin was very dull and dry . Everything I have used so far has made a big difference on my skin. Wish I had before and after pics! My skin feels much more moisturised and clear. And has that 'glow never thought that any product would work on my skin. Can't thank you enough!! Look forward to trying other products
- Verified customer
Amazing company all round!!
Mirenesse is really a dream come true. Amazing products that last, amazing staff with great customer service and an amazing VIP subscription program. I really cannot give a favourite product as they are all so fabulous. From the lip bar to foundation, brow products and liners, everything is perfect! I'm so glad I've found Mirenesse, my makeup life has been forever changed!!
I am so happy with both the customer service and the products. Recently i dealt with Holly Timmins who was so helpful and happy to address my concerns and we could even have a joke over email.
When you feel like you are heard it makes all the difference. Your staff are a credit to your company. I am happy to recommend mirenesse to all my friends and am a happy repeat customer.
- Verified customer
AMAZING There is nothing ive tried that compares to this
First of all let me just say that the customer service at Mirenesse is second to none. Just wonderful and very understanding. Now the foundation (cushion 10) is simply beautiful. No need for a primer underneath, makes my skin look flawless. Stayed all day, looks beautiful in photos and to be told that i look 30 when I'm actually turning 40 this year speaks for itself! I am in love with this product and cannot wait to try the rest. xx
Treatment foundations??? They actually do work
I've been using Mirenesse for over 15 years, my 1st product was the Mascara, since then I think I've tried almost everything. I love that the foundations are also a treatment, I'm 45 and I believe my skin is much better for using Mirenesse, my sisters use other brands and their skin is aging much quicker than mine :p
I've been a VIP member on and off for years. Like any company, sometimes there may be some issues, however I found them to be helpful and have always come to a resolution.
The prices are reasonable for the quality.
My boyfriend is now asking me to put in an order for him and he's skin is looking so much better.
June 6th 2017 Update: Affordable, cruelty free and products that work.
Good things come in small packages
Call me fussy but I don't like mascara full of fibres and big mascara brushes. I 1st tried this mascara when I bought a 3 pack during a flash sale. I did not like the other 2 (see my 1st sentence) but loved this one. I have short straight lashes that are fair from about halfway up. After using my eyelash curler, this little brush coated each lash without me getting it on my eyelids and with 1 coat I have long, separate lush looking lashes, without irritating fibres going in all directions! The delicate wand makes it easy to target any little la...shes without the risk of touching your eyeball. it has great staying power as I apply at 530am and it doesn't come off till around 1900hrs or later when I cleanse my face while showering. I need no touch ups during the day and it does not flake. Please Mirenesse NEVER stop making this mascara.
Mirenesse have never let me down. I have been a VIP for many years. They are always extremely helpful if I have any concerns as to the use of products etc. The order/delivery process is very easy and quick.
I would highly recommend Mirenesse.
BEST Mascara EVER!!!
I've been using the Organic Mascara for a month now and I can see my lashes are fuller and longer! When I get it wet it comes off in strips instead of having dark scary circles under my eyes! LOVE it!
Exceptional customer service and products!
I saw them post on Instagram, so I checked out their website. Omg I wanted everything! There is so much I didn't know what to chose. I saw there was a contact us with a number so I called them. The lady was so helpful she took her time to recommend the best things for me to try. I'm 35 and been using it for only 2 weeks now and I see a HUGE difference in my complexion, fine lines and dark circles.
OMG my secret weapon Mirinesse Mascara
OMG I've used the 24 hour secret weapon mascara since 2012. I love it so much, I've not looked at another mascara.
I've had reactions to other brands (Chanel).
A close friend said to me only this week "have you had a prem lash".
I said whats that!
No, natural and my secret weapon mascara. I'll be putting beauty salons out of business now. I love this product for it's ingredients and it's application.
Thank you Mirenesse from a very loyal set of lashes.
Absolutely love Mrrinesse although the lip bomb did feather a bit.Love everything else I ordered and will definitely order again.
My favourite brand
Love this brand, they have both makeup and face creams. I have tried others but I always come back to mirenesse.
An absolute must have!
Dear Irene. I'd just like to say a huge thank you for your Studio Magic BB pore powder. A friend put me onto it, I work with animals, including horses outside, and makeup staying on can be an issue, especially in hot weather. The last 2 weeks we've had 30+ degree days with up to 90% humidity, and I've been working outside with horses. My makeup has stayed brilliantly, and only ever have to touch up once during the day. Congratulations on a fantastic product,not be happier!!
Products reasonable, but be wary.
Products are quite nice and I dislike paying postage, and this was partly why I joined the VIP Club: however, the main reason was because I liked the thought of the bi-monthly VIP Kit.
Go forward twelve months and I had changed my attitude. The website made my head spin, as you try to find the best prices for a product. The same product would be in two different places, at different prices, on it. Don't bother trying to use you $25 VIP voucher, because it has a minimum spend of $65 and also comes with so many exceptions to its use: these e...xceptions seem to change at Mirenesse's whim. The final straw for me came when I made a purchase, it went through checkout and money was deducted from my account. When product never appeared, I queried it, and was told that it was cancelled due to "Misuse of VIP voucher". If it was a misuse, why didn't their system pick it up before it had reached this stage? And why did I have to contact them, not the other way round? I was also tired of getting products that were unsuitable. On my VIP profile i said I was fair, ageing and liked light makeup (or words to that effect), so I got sick of e.g. blood red lipstick and black/gold/blue eyeliners. Unfortunately, I am not Helen Mirren and can't carry them off. When I came to cancel it, I queried with customer relations on how many months of membership I needed to ensure I got my final VIP Membership kit (I might have been sick of the products, but I wanted what I'd paid for), and it worked out that you needed to pay an odd number of months to receive it. I had been a member for 12 months, which I assumed I should receive 6 VIP Kits - but, no I had to pay a 13th month to receive that elusive VIP Kit. Unlike other people, I had lots of contact with customer relations about this, but all I got was Mirenesse waffle to stay beautiful (or you are beautiful, or some similar cliche). This was a few months ago. Things may have improved: I hope so, although this occurred after they made "improvements" to the VIP membership.
- Verified customer
I have always found Mirenesse makeup and skincare products to be great quality and have fun and glamorous packaging and presentation. Also specials can be great too, and the BEST mascaras in the world.
However their customer service and postage time was not of the same quality. BUT NOW! What an improvement!
All recent orders have arrived very quickly AND I had an issue with an order and it was dealt with efficiently and courteously. I was treated as a valued and honest customer, the one thing that keeps a loyal customer is that respect. Thankyou Mirenesse!, don't change a thing now, great product, great service. Happy Customer :)
Questions & Answers
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
May you please contact our customer service team directly via firstname.lastname@example.org so our team can look into this for you and resolve this as soon as possible?
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
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