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Mirenesse (page 4 of 6)
0412MaggieAU
- 2 reviews
- 10 likes
Customer service appalling.
I purchased many Mirenesse products a couple of years ago, and did like them. However, when items didn't arrive or if they items were missing, I obviously like other customers found that Mirenesse gave you the run around, and I too felt like I was being accused of lying. I was offered some credits, but the codes never worked. I then tried logging into my account after I left a terse but fair message on facebook and Mirenesse had locked me out. I no longer exist, but when I try to go in as a new customer (as I don't exist), I couldn't because ...
Read more"My email address already existed"!!! I just didn't have the time to be emailing back and forward with no positive outcome. A year ago my daughter got cystic acne and also bells paisey, and I purchased for her and myself (under her email address) the pebble sonic kits. My daughters pebble sonic was doa, so I gave her mine which after a week would no longer charge. My daughter emailed Mirenesse and also was treated as if she was making it up, so then finally managed to get onto customer service by phone and the operator was apologetic and said she would look into it and get back to her. Guess what - no one got back to her. She sent another email, no reply and then went intonher account and she was locked out. Not once were we rude or inappropriate in what we sent or said. My daughter was in a rather distressed state at the time and the way she was treated was unacceptable. We should have contacted consumer affairs about Mirenesse, but were absolutely over it, and after all the emails and phone calls taking it further seemed just one step to many. Shame, good products, crap service.1 comment
Mirenesse Beauty Milk and Black Light
I originally was given these products as a gift. As a male my complexion and skin health is not really a priority. However, I do still get dry skin and some breakouts every now and then.
I really like the Beauty Milk because it's not oily (which I find most creams are). The black light is amazing. I put it on a pimple at night, let it dry and in the morning the pimple is almost gone!
1 comment
Mirenesse C.Mirenesse
Hi Chris, it is so lovely to hear from you and thank you so much for the review.
Whether you’re male or female, young or old, we all will have skin troubles at one point in time so we’re so happy to ...
- Verified customer
Innovative brand that keeps getting better
I love all of my Mirenesse products (thanks to the VIP club I have pretty much everything). My two absolute faves are the Power Lift Beauty Milk Hydration Lotion (perfect moisturiser under foundation) and the Velvet Maxi Lift Supreme Antiageing Renovage 18hr Foundation (which is also great on mature skin - my mum loves it too). I use the Vienna colour and I get full coverage with one pump. Highly recommended! The online ordering process is seamless, intuitive and accurate and to me that is a measure of great service.
1 comment
Mirenesse C.Mirenesse
Hi Ash, thank you so much for your wonderful review!
We’re so happy to hear that you and your mum love our beauty wonders! :) We put our heart and soul into each and every product to ensure that it is...
Find out how Mirenesse compares to other Beauty Product Brands
Know better, choose better.
Can't go past PL Treatment Cream + the new product range is Fantastic!
My new Mirenesse purchases had me running straight here to give an all deserving shout-out! I'm talking about the Shona Lip Art Ombre Stick and of course the 1 Step Tri-Contour V Face Sculpting Stick. These definitely do what they promise and more! The Lip art is just so smooth and luxurious to apply, just thin enough for precision and it last for ages! Applied on the train at 9am, and still had most of it on at 3pm!
The Tri-Contour stick is like nothing else, after a bit of practice with getting the priming right, the results really stood out...
1 comment
Mirenesse C.Mirenesse
Hi Elle,
thank you so much for your amazing review!
We spend so much time and love formulating our products to make sure they are of the best quality possible and just what our customers will love,...
Exceptional make-up
For years I have been purchasing various branded powder based foundations for everyday wear at work and thought I was happy with the performance of those products...until I tried the Mirenesse skin clone foundation! the applicator sponge is extremely easy to work with, the coverage is amazing and the long-lasting wear of the product really sets it apart. Highly recommend this product and this brand.
1 comment
Mirenesse C.Mirenesse
Hi Alex, thank you so much for taking the time to write to us with your kind review! We're so excited that you have discovered our #1 best selling skin clone foundation, and are already seeing wonderf...
Read moreul results! We strive to keep our customers happy by creating the best products possible with the highest quality ingredients, and of course always cruelty free! Stay beautiful, the M team xxLove Mirenesse
I couldn't be happier with everything Mirenesse, I haven't tried every product .....yet !!! I'm working on it though. I have a couple of favourites, being the original mascara & the new black light mask oh & the skin clone foundation , and as for the customer service team , they have gone above & beyond for me .
1 comment
Mirenesse C.Mirenesse
Thanks Debby, youre amazing and yes our NEW customer service team is so enthusiastically dedicated to making every Mirenesse Customer Super Happy we are now calling them HAPPINESS AMBASSADORS !
Products = fabulous. Service= appalling
I cannot fault mirenesse products but their service is appalling. I used to be a loyal customer until I had issues with a dried up mascara being sent to me. The process of getting it replaced was shocking. I felt like they were accusing me of lying! Second time I made a complaint was when i didn't receive my products. They then blamed t on Australia post. As most products these days are tracked, I couldn't understand why they couldn't check where my item was. Never mind that, clearly my item had not arrived and was not re-sent to me. Emailing t...
Read morehem was another story! They don't like responding to emails until you threaten to contact office of fair trading! Sent at least 4 emails over a period of 1 month with no response but the moment I mention Office of Fair Trading, I get an immediate response. Mirenesse, your products are fabulous. It's a shame the customer service is absolutely appalling! Taking my money elsewhere!1 comment
Mirenesse C.Mirenesse
Hi Julia,
We have tried to contact you multiple times requesting your contact details in order to investigate this. Can you please get back to us? Our customer service team always responds to every s...
K.seaSydney
outstanding AUSTRALIAN brand!
Personally i absolutely love every product that I have tried of theirs and I have spent so, so much money on my quest for beauty. In getting older I have been striving to cut down on my preservative and chemical consumption and the mirenesse products feel as if they are working with my skin and not damaging it (my skin is very sensitive - nightmare!).
1 comment
Mirenesse C.Mirenesse
Thank You ! wait until you see what we have coming soon ! XO
AnnSydney
VIP club not what it used to be
Mirenesse customer service keep claiming here that they've improved the VIP club when this is clearly . VIP club members previously received a minimum of 50% off and sometimes up to 80%! VIPs previously had access to monthly glamm boxes where you would get a selection of products for $25. There is no longer a VIP only section where we would have constant access to sales prices not available to the general public.
While you do get a $25 voucher each month you need to spend over $65 to use it and it can't be used on specials. The quality of th...
Read moree products really is quite good, but like many here have said, you shouldn't need to be a member paying $25 a month to have access to them at reasonable prices. Another thing of note as I see they have their 'coupon countdown' this weekend... Whenever there is a promotion where a sitewide discount coupon is given, the prices get inflated to account for a good portion of the percentage being discounted. For example, I can see today that the VIP discount is only 34% before using a coupon code (current coupon is 40% off). So something that would be discounted by 67% if the full VIP discount was still available to begin with (I usually see 45% off), is only discounted by 60%. It's these underhanded tactics that are putting customers off. On a $29.95 item this only amounts to a couple of dollars. Isn't that a couple of dollars that Mirenesse could spare in exchange for maintaining customer goodwill?3 comments
Mirenesse C.Mirenesse
HI Ann, thanks for your comments but it seems you have confused certain features of the VIP club which s indeed the way to get the best value if you are a Mirenesse Devotee. Please le us clarify as b...
Read moreelow: VIP's receive FREE shipping 24/7 and $1000 worth of FREE products per year plus discounts upto 70% daily (used to be 20%, so im sure you will agree its much better now) and if you catch our daily newsletters you will indeed see thiese specials. There is a Private VIP Club age you must be logged in to see it and emails are sent to VIP's to let them know when certain exclusive specials are on, please look out for it. The VIP club coupons are valid off already discounted VIP prices just not on flash sales as these are already most likely at 70% off already, and you have 12 months to use them. Our offers are always genuine and our product quality and safety is incomparable for what you actually spend, we do hope that clears things up , you may find more details on www.mirenessevip.com or call us on 1800 666 880 Thank You Stay beautifulNot confused at all. I think you must be. I'm not aware of a time when VIPs received only 20% off. I can only recall there being a minimum of 50% off. And the private vip sales are paltry in compariso...
Read moren to the days of old. Another thing I had forgotten. VIPs were previously given points per dollar spent to use towards future purchases. Sadly this is also no longer.Mirenesse C.Mirenesse
Dear Ann, thank you for your comment to explain the VIP's did used to receive 20% off f since inception of the VIP Club 10 years ago and beauty points were introduced about 2 years ago which accumula...
Read moreted to another 5%. The Beauty points were removed last year (based on customers feedback that they wanted more instant discounts and we listened!) and in the transition phase over 60 days all the customers got min 50% off everything to ensure no one missed out on any discounts, the club now gives you an instant discount of 30% everyday which is more than before, (and the beauty points) plus the daily sales give you upto 70% savings , private Vip sales are constantly changing and being updated, its sad you feel so unsatisfied with so many great daily offers. We have made the club better but if you have any great ideas now that ive detailed the changes to you please let us know . Thank youFind out how Mirenesse compares to other Beauty Product Brands
Know better, choose better.
GollyEdmonton, Alberta, Canada
- Verified customer
Fantastic Mirenesse!
All of the Mirenesse products I have purchased are by far the BEST makeup line I have ever used, and I have basically thrown away most of my previous makeup! The 24hr Secret Weapon Super Long mascara is superior to anything I have ever used, and the Flawless Revolution Anti-aging 3 in 1 skin perfector is so natural looking that my friends won't believe I wear it every day!
I have many other products that I can not say enough about how pleased I am with them, and the fact that they do not test on animals is also extremely important to me. Thank goodness I stumbled across Mirenesse!
1 comment
Mirenesse C.Mirenesse
Hi Golly, we are so happy to hear your wonderful review. It so lovely to hear how much you love Mirenesse make-up.. we love you too! We definitely know that wonderful feeling when you find a product t...
Read morehat you love, especially when they're so great that people don't even believe you're wearing it :) From the beginning it has been one of our number 1 rules not to be involved in animal testing as we love animals way too much to be harming them in such a way! Thank-you so being such an amazing Mirenesse superstar! Please feel free to also add your review onto a product on our website (www.mirenesse.com) as each month we select someone to receive a $500 store voucher! Stay Beautiful xxLoving mirinesse
I changed skin products to Mirenesse a few months ago and have had amazing results! i love their green mint primer, make such a difference when i put my make up over the top. Also their customer service is beyond amazing! would definitely recommend Mirenesse.
1 comment
Mirenesse C.Mirenesse
Hi Emily, thank-you so much for your review! We're so happy you've gotten such great results from Mirenesse, we strive to make the best products for our customers and give everyone the best service so...
Read more it's so great to hear from you! Please feel free to add your review onto a product on our website (www.mirenesse.com) as each month we select someone to receive a $500 store voucher! Stay Beautiful xxLivMelbourne
- 2 reviews
- Verified customer
I love everything Mirenesse!
I love Mirenesse products. I've been having such a time with my dry skin, but Mirenesse is absolutely amazing. I get great results. I really couldn't be happier with the Skin Clone Foundation and the 10 Collagen Cushion Foundation. Such beautiful products that melt into my skin, match my skin colour perfectly and don't cling to any dry patches. Just the opposite in fact as both products keep my dry skin completely under control, something no other foundation or even BB or CC cream I have tried has been able to do. I can't wait for them to bring...
Read more out the Cushion Blush in full size. I got it as part of a sample pack, and I have one word for you. GORGEOUS! I adore the Lip Plumpers and Lip Bombs, too, and I just fell in love with the 3D Multishade Brow Express. It's a bit like magic. You put it on and at first it can look a little heavy or not quite colour matched (I've not got the steadiest hand,) but right before your eyes it somehow settles down and perfectly blends itself into your brow leaving a professional, natural finish. Incredible! Oh and then there's the Pebblesonic. What a little miracle worker that is. My skin quality has improved so much since I started using that. Basically I love everything about Mirenesse. I'm yet to find a product I don't love and that doesn't love me back! My 48 year old skin is eternally grateful. ❤️1 comment
Mirenesse C.Mirenesse
Thank you for your lovely review Liv! We love you right back!! Stay beautiful xx
VickiAU
Mirenesse has changed my life
I would like to thank Mirenesse for changing my life as all the products I have purchased has turned back the clock on my 49 year old skin! I had wrinkles but somehow they have diminished since using your products to my amazement in just weeks! I would highly recommend Mirenesse to anyone looking for quick results! Also the support team are truly amazing and quick to help if you have any problems! Regards Vicki :)
1 comment
Mirenesse C.Mirenesse
Thank you so much for your wonderful review Vicki! We are so happy you have seen amazing results! Stay beautiful always xx
TV.NMelbourne
- 2 reviews
Popular with family and friends
I am in my 20s and especially like their Mattfinity Seoul lipstick. Even though it is a bold red orange shade, it's something that will pop and stand out. The Treatment Cream and the Superstar Eye Serum- full size were great birthday presents for my aunts. I am their favourite niece! My gym friend had also turned back time when she tried their wrinkle zero serums. No Botox! My experience with their service has been positive. Products that I have used so far are good quality and comes nicely packaged in black packaging with pink tissue paper. Pr...
Read moreices are reasonable and would be even better if you join the VIP. I splurge every so often... If the products I love are on sale, Bonus! June 9th 2017 Update: No more dry lips! All I can say is wow! Have seen Mirenesse's Velvet Lip gloss on their website but didn't try it until this weekend. Dry lips to instant plump feeling, 'baby cheek' soft lips. Very hydrating to the lips. Comes off the lip a little but if put on just enough it has really good results. Will recommend to anyone with dry lips.1 comment
Mirenesse C.Mirenesse
You're Amazing keep spreading the M word!
Great Coverage
I love my Velvet Maxilift Renovage Foundation, it stays on so long and I still have some left almost a year later, love it! I was a bit worried at first as it took a few seconds to pump, but after the lovely customer service girl leila told me all it needed was a quick tap, all was good!
Thanks Mirenesse
1 comment
Mirenesse C.Mirenesse
Thanks for your lovely review Triona! Our revolutionary airless pump means that your foundation won't be exposed to oxygen, therefore its more hygienic and allows our award winning ingredients to rema...
Read morein at their most potent. Our Velvet Maxi-Lift foundation contains the best skincare ingredients within to improve your skin with every use. We're so happy you love it as much as we do! Stay beautiful always xxFind out how Mirenesse compares to other Beauty Product Brands
Know better, choose better.
Starlight77Melbourne
Amazing Products !
Ive been a Mirenesse VIP customer for many years, all their products are second to none , i often get mistaken for being in my 20's and I'm 44! I love their skincare especially the Wrinkle Zero range it keeps my skin glowing , and oh what amazing foundation 10 collagen is , i can't stop looking at how line free my skin looks every time i use it. I am a customer for life! The service I have received has always been stellar, my orders always arrive on time and as a VIP I receive a surprise box full of free products every 60 days and they all full size, cruelty free and if theres anything i don't like they happily exchange it for me!
1 comment
Mirenesse C.Mirenesse
Thank-you so much for your beautiful review! We love hearing from our loyal customers that have been with us for years :) The wrinkle zero range and 10 collagen are definitely some of our favourite pr...
Read moreoducts. We're so glad to hear that you're loving Mirenesse, we try our hardest to always keep our customers happy and provide you with the amazing service and products that you deserve! Thank-you for being so beautiful, we hope you have an amazing weekend xxLilyMelborune
Love love love!!
I discovered Mirenesse through a free trial offer and instantly fell in love! My skin is typically sensitive so it's always nerve racking trying new products but everything I've tried so far has totally agreed with my skin, the results are incredible I feel like I'm 21 again!!
I joined the VIP club at the beginning of this year & have not looked back since! I was a little reluctant at first since it's $25 a month but I then found out the payments get converted into a coupon (so technically it's free to join) & the benefits are amazing! Ever...
Read morey time I get a VIP kit I feel like a kid on Christmas morning lol!! Oh & how could I forget the customer service, a-mazing!! When I first joined I was a little unsure with product selection as they have such a wide range so I contacted customer service and they actually took the time to give me detailed advise & a tailored skincare routine that would suit my needs! Thank you Mirenesse, I have finally found a brand that lives up to its word & I will now stick with you for life!1 comment
Mirenesse C.Mirenesse
Thank you so much for sharing the love Lily!! We are so happy you love being part of the VIP club, we really appreciate your support. We love you right back! Stay beautiful always, xx
PowderoxyAU
- 5 reviews
- 9 likes
Crappy customer service
Last July (2015) I was looking for a face powder and came across Mirenesse. Having read the reviews on their website, I was keen on giving it a try. I bought the BB blur powder along with a mineral blush. They were quite costly but I thought I'd give it a try given the reviews. Two small free samples arrived along with the products perhaps because I was a new customer. One of the free product was the Power Clear D-Blemish Treatment Gel which I found to be really good so I ordered the mini version in Jan 2016. Two months later, I re-ordered it a...
Read moregain and it was supposedly shipped at the end of Mar. I waited and waited for 3 weeks. It never arrived so I wrote to Mirenesse's customer service to ask them to lodge an investigation with Australia Post. They said Australia Post told them it was in transit and I would have to wait 30 days before they could send a replacement. If this was a case with other companies (I purchased most things online) they would have started a proper investigation with Australia Post seeing that it has been 3 weeks but no. Mirenesse would rather have me wait for another 9-10 days. After 30 days of waiting, I sent another email to chase for a replacement. Bear in mind, they didn't bother checking with me to see if the order has indeed arrived. I HAD to email them. I was then told a replacement would be sent the following Monday. After waiting for another 10 days, the “replacement” arrived but it was the wrong order. That's right, a month and a half waiting for an order and they sent the wrong item! I emailed them about it and was asked to provide a picture (to prove it was the wrong item). Guess what? Mirenesse doesn't take the words of their customers – they need proof! So I sent a picture and they apologized for THEIR mistake and said a correct replacement will be sent via express shipping. I asked for a tracking number and was given one. Guess what now? They gave me the wrong tracking number so I couldn't track my order, which I only realized after it has arrived. However they did give me a full size product instead of the mini version that I ordered. Well, I think I deserved at least that much seeing I waited over a month and a half! I opened the product and nothing comes out when I use the pump so I opened it up to check. There is no tube in the bottle! That's right – a pump bottle with no tube. Mirenesse is a joke! Worst customer service ever! Cheap packaging! I quickly unsubscribed from their newsletter and will never purchase from them again. And yes it's true they will keep sending you emails about a sale but when you actually click on it, you'd realized the special price is just for VIPs. I wasn't a VIP. It doesn't matter how good your products are if your customer service is this crappy and your newsletter isn't transparent. I have since found better products accompanied by fantastic customer service somewhere else.4 comments
Mirenesse C.Mirenesse
Hi Powderoxy, we are indeed sorry for your experience and we can assure you this is not the norm here, and you were compensated with a full free product, and we do have to clarify OUR PUMPS DO NOT HAV...
Read moreE STICK TUBES INSIDE THEM , they are airless pumps and protect the integrity of the product , if you open them you may introduce an air bubble and the first time you use them you may have to pump 20 times if theres an air pocket inside but this airless pump allos you the get out 100% of the product inside the bottle and use it all up. Also in regards to your comment about our offers this is NOT correct, all our offers have discounts for NON VIP members but the bigger discounts are for VIP members who aslo enjoy many other benfits and $1000 worth of full size products per year as part of the mebership, see more details here www.mirenessevip.com .Mirenesse C.Mirenesse
Hi Powderoxy, we are indeed sorry for your experience and we can assure you this is not the norm here, and you were compensated with a full free product, and we do have to clarify OUR PUMPS DO NOT HAV...
Read moreE STICK TUBES INSIDE THEM , they are airless pumps and protect the integrity of the product , if you open them you may introduce an air bubble and the first time you use them you may have to pump 20 times if there's an air pocket inside but this airless pump allows you the get out 100% of the product inside the bottle and use it all up. Also in regards to your comment about our offers this is NOT correct, all our offers have discounts for NON VIP members but the bigger discounts are for VIP members who also enjoy many other benefits and $1000 worth of full size products per year as part of the membership, see more details here www.mirenessevip.com .Nothing comes out of your tubeless bottle. Just air....Trust me, I had no intention to open the bottle but had to since nothing came out. You don't have to justify anything - I'm not a customer anymore and happier for it.
StefMelbourne
- 2 reviews
- 3 likes
- Verified customer
Best Products...ever!
Absolutely love Mirenesse products! I've been using them for years now, helped me through my older acne phase when I was sick, and it now helps me to just maintain my combination skin..amazing skincare! Love the make up too.. oh the mascara as well don't even get me started! Great prices too.. look at any "decent" brand and they're much more expensive, with no where near the love and care put into the products. You can tell everyone at Mirenesse puts so much care into their products. I am so careful with what I put in and on my body (a bit of a...
Read more health freak) and I love that Mirenesse is so cautious of their products and only puts amazing A grade ingredients in them! A++++ from me guys! Not full of toxins, amazing quality, high end ingredients, amazing packaging, great customer service..And they don't test on animals!!! With Mirenesse you really get what you pay for! Keep it up! xxx1 comment
Mirenesse C.Mirenesse
Thank you so much gorgeous! We work so hard to make great products for you, we're so happy you love them as much as we do! Stay beautiful always x
- Verified customer
Best ever make up remover Melt & Vanish
I have been using this make up remover for a few months now and I can honestly say it's the best make up remover I have used. My skin is very sensitive and I suffer from numerous skin conditions. Since using Melt & Vanish my skin is looking fresh and I have no dry patches or redness which I constantly battled previously. Also I find Melt & Vanish very economical. Today I received my order of 3 bottles as I don't wont to run out. Give it a go especially if you are of the mature aged group or have dry or sensitive skin.
1 comment
Mirenesse C.Mirenesse
Thanks Denise! We're so happy you love our Melt & Vanish and have had such a great experience! Stay beautiful always x
Questions & Answers
Beverly C.asked
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
1 answer
Mirenesse C.Mirenesse
Hi Beverly!
May you please contact our customer service team directly via service@mirenesse.com so our team can look into this for you and resolve this as soon as possible?
Kindest,
Mirenesse
Dinahasked
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
1 answer
Mirenesse C.Mirenesse
Hi Dinah,
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
Stay beautiful,
Mirenesse xx
Jennyasked
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
1 answer
Mirenesse C.Mirenesse
Hi Jenny,
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
Stay beautiful,
Mirenesse xx
Details
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Mirenesse C.Mirenesse
Hello Maggie, that does not sound like our customer service happiness team at all! We do have a telephone number which you may call us on to resolve all matters immediately if you experience any issue...
Read mores. We recommend checking your spam folder for emails as if you haven't whitelisted our email address then they may have gone to your junk mail box, as we reply to every single email we receive. We would love to chat with you to discuss this matter further and to see what resolution we can find that would be best for you. Please contact us as soon as convenient for you on 03 9336 0265. We would love to get your details to send you a new charger pronto! Stay beautiful, Mirenesse Customer Happpiness Team xx