Customer service appalling.
I purchased many Mirenesse products a couple of years ago, and did like them. However, when items didn't arrive or if they items were missing, I obviously like other customers found that Mirenesse gave you the run around, and I too felt like I was being accused of lying. I was offered some credits, but the codes never worked. I then tried logging into my account after I left a terse but fair message on facebook and Mirenesse had locked me out. I no longer exist, but when I try to go in as a new customer (as I don't exist), I couldn't because ..."My email address already existed"!!! I just didn't have the time to be emailing back and forward with no positive outcome. A year ago my daughter got cystic acne and also bells paisey, and I purchased for her and myself (under her email address) the pebble sonic kits. My daughters pebble sonic was doa, so I gave her mine which after a week would no longer charge. My daughter emailed Mirenesse and also was treated as if she was making it up, so then finally managed to get onto customer service by phone and the operator was apologetic and said she would look into it and get back to her. Guess what - no one got back to her. She sent another email, no reply and then went intonher account and she was locked out. Not once were we rude or inappropriate in what we sent or said. My daughter was in a rather distressed state at the time and the way she was treated was unacceptable. We should have contacted consumer affairs about Mirenesse, but were absolutely over it, and after all the emails and phone calls taking it further seemed just one step to many. Shame, good products, crap service.
Mirenesse Beauty Milk and Black Light
I originally was given these products as a gift. As a male my complexion and skin health is not really a priority. However, I do still get dry skin and some breakouts every now and then.
I really like the Beauty Milk because it's not oily (which I find most creams are). The black light is amazing. I put it on a pimple at night, let it dry and in the morning the pimple is almost gone!
- Verified customer
Innovative brand that keeps getting better
I love all of my Mirenesse products (thanks to the VIP club I have pretty much everything). My two absolute faves are the Power Lift Beauty Milk Hydration Lotion (perfect moisturiser under foundation) and the Velvet Maxi Lift Supreme Antiageing Renovage 18hr Foundation (which is also great on mature skin - my mum loves it too). I use the Vienna colour and I get full coverage with one pump. Highly recommended! The online ordering process is seamless, intuitive and accurate and to me that is a measure of great service.
Can't go past PL Treatment Cream + the new product range is Fantastic!
My new Mirenesse purchases had me running straight here to give an all deserving shout-out! I'm talking about the Shona Lip Art Ombre Stick and of course the 1 Step Tri-Contour V Face Sculpting Stick. These definitely do what they promise and more! The Lip art is just so smooth and luxurious to apply, just thin enough for precision and it last for ages! Applied on the train at 9am, and still had most of it on at 3pm!
The Tri-Contour stick is like nothing else, after a bit of practice with getting the priming right, the results really stood out...
For years I have been purchasing various branded powder based foundations for everyday wear at work and thought I was happy with the performance of those products...until I tried the Mirenesse skin clone foundation! the applicator sponge is extremely easy to work with, the coverage is amazing and the long-lasting wear of the product really sets it apart. Highly recommend this product and this brand.
I couldn't be happier with everything Mirenesse, I haven't tried every product .....yet !!! I'm working on it though. I have a couple of favourites, being the original mascara & the new black light mask oh & the skin clone foundation , and as for the customer service team , they have gone above & beyond for me .
Products = fabulous. Service= appalling
I cannot fault mirenesse products but their service is appalling. I used to be a loyal customer until I had issues with a dried up mascara being sent to me. The process of getting it replaced was shocking. I felt like they were accusing me of lying! Second time I made a complaint was when i didn't receive my products. They then blamed t on Australia post. As most products these days are tracked, I couldn't understand why they couldn't check where my item was. Never mind that, clearly my item had not arrived and was not re-sent to me. Emailing t...hem was another story! They don't like responding to emails until you threaten to contact office of fair trading! Sent at least 4 emails over a period of 1 month with no response but the moment I mention Office of Fair Trading, I get an immediate response. Mirenesse, your products are fabulous. It's a shame the customer service is absolutely appalling! Taking my money elsewhere!
outstanding AUSTRALIAN brand!
Personally i absolutely love every product that I have tried of theirs and I have spent so, so much money on my quest for beauty. In getting older I have been striving to cut down on my preservative and chemical consumption and the mirenesse products feel as if they are working with my skin and not damaging it (my skin is very sensitive - nightmare!).
VIP club not what it used to be
Mirenesse customer service keep claiming here that they've improved the VIP club when this is clearly . VIP club members previously received a minimum of 50% off and sometimes up to 80%! VIPs previously had access to monthly glamm boxes where you would get a selection of products for $25. There is no longer a VIP only section where we would have constant access to sales prices not available to the general public.
While you do get a $25 voucher each month you need to spend over $65 to use it and it can't be used on specials. The quality of th...e products really is quite good, but like many here have said, you shouldn't need to be a member paying $25 a month to have access to them at reasonable prices. Another thing of note as I see they have their 'coupon countdown' this weekend... Whenever there is a promotion where a sitewide discount coupon is given, the prices get inflated to account for a good portion of the percentage being discounted. For example, I can see today that the VIP discount is only 34% before using a coupon code (current coupon is 40% off). So something that would be discounted by 67% if the full VIP discount was still available to begin with (I usually see 45% off), is only discounted by 60%. It's these underhanded tactics that are putting customers off. On a $29.95 item this only amounts to a couple of dollars. Isn't that a couple of dollars that Mirenesse could spare in exchange for maintaining customer goodwill?
- Verified customer
All of the Mirenesse products I have purchased are by far the BEST makeup line I have ever used, and I have basically thrown away most of my previous makeup! The 24hr Secret Weapon Super Long mascara is superior to anything I have ever used, and the Flawless Revolution Anti-aging 3 in 1 skin perfector is so natural looking that my friends won't believe I wear it every day!
I have many other products that I can not say enough about how pleased I am with them, and the fact that they do not test on animals is also extremely important to me. Thank goodness I stumbled across Mirenesse!
I changed skin products to Mirenesse a few months ago and have had amazing results! i love their green mint primer, make such a difference when i put my make up over the top. Also their customer service is beyond amazing! would definitely recommend Mirenesse.
- Verified customer
I love everything Mirenesse!
I love Mirenesse products. I've been having such a time with my dry skin, but Mirenesse is absolutely amazing. I get great results. I really couldn't be happier with the Skin Clone Foundation and the 10 Collagen Cushion Foundation. Such beautiful products that melt into my skin, match my skin colour perfectly and don't cling to any dry patches. Just the opposite in fact as both products keep my dry skin completely under control, something no other foundation or even BB or CC cream I have tried has been able to do. I can't wait for them to bring...out the Cushion Blush in full size. I got it as part of a sample pack, and I have one word for you. GORGEOUS! I adore the Lip Plumpers and Lip Bombs, too, and I just fell in love with the 3D Multishade Brow Express. It's a bit like magic. You put it on and at first it can look a little heavy or not quite colour matched (I've not got the steadiest hand,) but right before your eyes it somehow settles down and perfectly blends itself into your brow leaving a professional, natural finish. Incredible! Oh and then there's the Pebblesonic. What a little miracle worker that is. My skin quality has improved so much since I started using that. Basically I love everything about Mirenesse. I'm yet to find a product I don't love and that doesn't love me back! My 48 year old skin is eternally grateful. ❤️
Mirenesse has changed my life
I would like to thank Mirenesse for changing my life as all the products I have purchased has turned back the clock on my 49 year old skin! I had wrinkles but somehow they have diminished since using your products to my amazement in just weeks! I would highly recommend Mirenesse to anyone looking for quick results! Also the support team are truly amazing and quick to help if you have any problems! Regards Vicki :)
Popular with family and friends
I am in my 20s and especially like their Mattfinity Seoul lipstick. Even though it is a bold red orange shade, it's something that will pop and stand out. The Treatment Cream and the Superstar Eye Serum- full size were great birthday presents for my aunts. I am their favourite niece! My gym friend had also turned back time when she tried their wrinkle zero serums. No Botox! My experience with their service has been positive. Products that I have used so far are good quality and comes nicely packaged in black packaging with pink tissue paper. Pr...ices are reasonable and would be even better if you join the VIP. I splurge every so often... If the products I love are on sale, Bonus! June 9th 2017 Update: No more dry lips! All I can say is wow! Have seen Mirenesse's Velvet Lip gloss on their website but didn't try it until this weekend. Dry lips to instant plump feeling, 'baby cheek' soft lips. Very hydrating to the lips. Comes off the lip a little but if put on just enough it has really good results. Will recommend to anyone with dry lips.
I love my Velvet Maxilift Renovage Foundation, it stays on so long and I still have some left almost a year later, love it! I was a bit worried at first as it took a few seconds to pump, but after the lovely customer service girl leila told me all it needed was a quick tap, all was good!
Amazing Products !
Ive been a Mirenesse VIP customer for many years, all their products are second to none , i often get mistaken for being in my 20's and I'm 44! I love their skincare especially the Wrinkle Zero range it keeps my skin glowing , and oh what amazing foundation 10 collagen is , i can't stop looking at how line free my skin looks every time i use it. I am a customer for life! The service I have received has always been stellar, my orders always arrive on time and as a VIP I receive a surprise box full of free products every 60 days and they all full size, cruelty free and if theres anything i don't like they happily exchange it for me!
Love love love!!
I discovered Mirenesse through a free trial offer and instantly fell in love! My skin is typically sensitive so it's always nerve racking trying new products but everything I've tried so far has totally agreed with my skin, the results are incredible I feel like I'm 21 again!!
I joined the VIP club at the beginning of this year & have not looked back since! I was a little reluctant at first since it's $25 a month but I then found out the payments get converted into a coupon (so technically it's free to join) & the benefits are amazing! Ever...y time I get a VIP kit I feel like a kid on Christmas morning lol!! Oh & how could I forget the customer service, a-mazing!! When I first joined I was a little unsure with product selection as they have such a wide range so I contacted customer service and they actually took the time to give me detailed advise & a tailored skincare routine that would suit my needs! Thank you Mirenesse, I have finally found a brand that lives up to its word & I will now stick with you for life!
Crappy customer service
Last July (2015) I was looking for a face powder and came across Mirenesse. Having read the reviews on their website, I was keen on giving it a try. I bought the BB blur powder along with a mineral blush. They were quite costly but I thought I'd give it a try given the reviews. Two small free samples arrived along with the products perhaps because I was a new customer. One of the free product was the Power Clear D-Blemish Treatment Gel which I found to be really good so I ordered the mini version in Jan 2016. Two months later, I re-ordered it a...gain and it was supposedly shipped at the end of Mar. I waited and waited for 3 weeks. It never arrived so I wrote to Mirenesse's customer service to ask them to lodge an investigation with Australia Post. They said Australia Post told them it was in transit and I would have to wait 30 days before they could send a replacement. If this was a case with other companies (I purchased most things online) they would have started a proper investigation with Australia Post seeing that it has been 3 weeks but no. Mirenesse would rather have me wait for another 9-10 days. After 30 days of waiting, I sent another email to chase for a replacement. Bear in mind, they didn't bother checking with me to see if the order has indeed arrived. I HAD to email them. I was then told a replacement would be sent the following Monday. After waiting for another 10 days, the “replacement” arrived but it was the wrong order. That's right, a month and a half waiting for an order and they sent the wrong item! I emailed them about it and was asked to provide a picture (to prove it was the wrong item). Guess what? Mirenesse doesn't take the words of their customers – they need proof! So I sent a picture and they apologized for THEIR mistake and said a correct replacement will be sent via express shipping. I asked for a tracking number and was given one. Guess what now? They gave me the wrong tracking number so I couldn't track my order, which I only realized after it has arrived. However they did give me a full size product instead of the mini version that I ordered. Well, I think I deserved at least that much seeing I waited over a month and a half! I opened the product and nothing comes out when I use the pump so I opened it up to check. There is no tube in the bottle! That's right – a pump bottle with no tube. Mirenesse is a joke! Worst customer service ever! Cheap packaging! I quickly unsubscribed from their newsletter and will never purchase from them again. And yes it's true they will keep sending you emails about a sale but when you actually click on it, you'd realized the special price is just for VIPs. I wasn't a VIP. It doesn't matter how good your products are if your customer service is this crappy and your newsletter isn't transparent. I have since found better products accompanied by fantastic customer service somewhere else.
- Verified customer
Absolutely love Mirenesse products! I've been using them for years now, helped me through my older acne phase when I was sick, and it now helps me to just maintain my combination skin..amazing skincare! Love the make up too.. oh the mascara as well don't even get me started! Great prices too.. look at any "decent" brand and they're much more expensive, with no where near the love and care put into the products. You can tell everyone at Mirenesse puts so much care into their products. I am so careful with what I put in and on my body (a bit of a...health freak) and I love that Mirenesse is so cautious of their products and only puts amazing A grade ingredients in them! A++++ from me guys! Not full of toxins, amazing quality, high end ingredients, amazing packaging, great customer service..And they don't test on animals!!! With Mirenesse you really get what you pay for! Keep it up! xxx
- Verified customer
Best ever make up remover Melt & Vanish
I have been using this make up remover for a few months now and I can honestly say it's the best make up remover I have used. My skin is very sensitive and I suffer from numerous skin conditions. Since using Melt & Vanish my skin is looking fresh and I have no dry patches or redness which I constantly battled previously. Also I find Melt & Vanish very economical. Today I received my order of 3 bottles as I don't wont to run out. Give it a go especially if you are of the mature aged group or have dry or sensitive skin.
Questions & Answers
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
May you please contact our customer service team directly via firstname.lastname@example.org so our team can look into this for you and resolve this as soon as possible?
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
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