Bad Quality Eyeliner
The Inside Out 27 Hour eyeliner I bought had a faulty lead which crumbled when I tried to sharpen it, so cannot be used. This is the second time I’ve bought this product and the same thing happened. They will not provide a replacement product so I have now found a different brand that is a better quality.
Mascara dries and flakes. I don't understand why this was once famous. Lipgloss goes off and bitter. Formula is not right with their products as it doesn't take long to go off and can't use it. Puzzled why they are at this price point where cheaper drugstore products are far more advanced and able to use for longer.
I wouldn't purchase anything from the online site unless your absolutely desperate. Terribly clunky, painfully slow and almost impossible to navigate. So bad in fact, that in trying to select the appropriate colour for my skin tone, it skipped it entirely and selected another without me even realizing! Now I'm 60 bucks down with a useless product. Also, the "foundation finder" quiz is a joke.
Avoid it at all cost. Dreadful.
Product great service and care factor NIL
Parcels sent and got lost they won’t refund and send replacement and we are talking $150. Have contacted fair trade as won’t even answer emails or phone calls. Sad as I said products good.
Misleading, AWFUL customer service. Don't trust them.
I got a text message saying I would receive three free gifts if I ordered on that day, AWESOME! So I went ahead and spent $70 on makeup, because I thought it would even out with the "free gifts" and work out to be not too expensive. I checked out with the "free" items in my cart and was excited for my products.
The next day I get an email saying I "don't qualify" for the free gifts (there was absolutely no information on the website about "qualifying" for anything), and instead of asking if I still want to purchase the products, they went ahe...ad and sent it without my "free gifts". They also accused ME of being the one who did the wrong thing, saying I mustn't have updated my cart before I checkout ot - which I obviously DID do. Just blatant lies. I would have asked for a refund had they bothered to message me about it, now I've spent $70 on like three things, massive rip off. I replied saying I'm unhappy and they should have been more clear with the offer. No reply ever. They never got back to me. They never even apologized. This company doesn't care about you, they only want your money and they'll lie to get it. I'm never buying anything from them again. 0/10
- Verified customer
Not a clean beauty company
I wanted to purchase their mascara because it is a tube mascara, has great reviews and most importantly because the company advertises itself as a safe and clean beauty company. This is simply not true. Three of the ingredients in their mascara are listed as moderate toxicity on the Environmental Working Group website. When I emailed them to ask them about this, they gave me multiple truly laughable responses with unsubstantiated claims about their product safety. Buyer beware if you are looking for a clean and safe beauty company.
- Verified customer
Why would I need a 60 day return policy, if you cant return a product that's been used ?
Still waiting to hear if they will accept my return so far I have been told you cannot return a used product however their website states You can return something to us within 60 days of your purchase for a refund, exchange or store credit. For reasons of health and safety, we are only able to accept the return of unused or gently used items (less than 10% used)
- Verified customer
I placed an order over a month ago. Never received my order. And never received a refund. I have over 30 emails. The customer service is horrible. No phone number to call. All they tell me is to track the shipping , that it’s my responsibility to contact the shipping company! When I emailed the shipping company they said the package was returned to sender. I screen shotted it and sent it to Mirenese customer service and they responded they need proof. What? You sent the item, shouldn’t you get the proof? Not the customer? I just want my money b...ack! They still send me the same response. Contact the shipping company. Don’t buy anything from Mirenese!!! February 20th 2019 Update: Terrible customer service It has been over 2 months and I never received my order from Them. They still have not refunded my money. I have over 40 emails I sent to them. I have never in countered a company as bad as this. They have been rude and unwilling to help in any way. February 21st 2019 Update: Terrible customer service! I placed an order over 2 months ago. Never received my order and never received my money back. I have over 40 emails to this company with the same generic message back stating to be patient order has shipped. I’m still waiting ... 2 - almost 3 months.... No help whatsoever by customer service. Nothing but rude replies.... I suggest and hope no one does business with this Australian Conpany. If for some reason you don’t get your package they won’t refund your money
Customer service appalling.
I purchased many Mirenesse products a couple of years ago, and did like them. However, when items didn't arrive or if they items were missing, I obviously like other customers found that Mirenesse gave you the run around, and I too felt like I was being accused of lying. I was offered some credits, but the codes never worked. I then tried logging into my account after I left a terse but fair message on facebook and Mirenesse had locked me out. I no longer exist, but when I try to go in as a new customer (as I don't exist), I couldn't because ..."My email address already existed"!!! I just didn't have the time to be emailing back and forward with no positive outcome. A year ago my daughter got cystic acne and also bells paisey, and I purchased for her and myself (under her email address) the pebble sonic kits. My daughters pebble sonic was doa, so I gave her mine which after a week would no longer charge. My daughter emailed Mirenesse and also was treated as if she was making it up, so then finally managed to get onto customer service by phone and the operator was apologetic and said she would look into it and get back to her. Guess what - no one got back to her. She sent another email, no reply and then went intonher account and she was locked out. Not once were we rude or inappropriate in what we sent or said. My daughter was in a rather distressed state at the time and the way she was treated was unacceptable. We should have contacted consumer affairs about Mirenesse, but were absolutely over it, and after all the emails and phone calls taking it further seemed just one step to many. Shame, good products, crap service.
Crappy customer service
Last July (2015) I was looking for a face powder and came across Mirenesse. Having read the reviews on their website, I was keen on giving it a try. I bought the BB blur powder along with a mineral blush. They were quite costly but I thought I'd give it a try given the reviews. Two small free samples arrived along with the products perhaps because I was a new customer. One of the free product was the Power Clear D-Blemish Treatment Gel which I found to be really good so I ordered the mini version in Jan 2016. Two months later, I re-ordered it a...gain and it was supposedly shipped at the end of Mar. I waited and waited for 3 weeks. It never arrived so I wrote to Mirenesse's customer service to ask them to lodge an investigation with Australia Post. They said Australia Post told them it was in transit and I would have to wait 30 days before they could send a replacement. If this was a case with other companies (I purchased most things online) they would have started a proper investigation with Australia Post seeing that it has been 3 weeks but no. Mirenesse would rather have me wait for another 9-10 days. After 30 days of waiting, I sent another email to chase for a replacement. Bear in mind, they didn't bother checking with me to see if the order has indeed arrived. I HAD to email them. I was then told a replacement would be sent the following Monday. After waiting for another 10 days, the “replacement” arrived but it was the wrong order. That's right, a month and a half waiting for an order and they sent the wrong item! I emailed them about it and was asked to provide a picture (to prove it was the wrong item). Guess what? Mirenesse doesn't take the words of their customers – they need proof! So I sent a picture and they apologized for THEIR mistake and said a correct replacement will be sent via express shipping. I asked for a tracking number and was given one. Guess what now? They gave me the wrong tracking number so I couldn't track my order, which I only realized after it has arrived. However they did give me a full size product instead of the mini version that I ordered. Well, I think I deserved at least that much seeing I waited over a month and a half! I opened the product and nothing comes out when I use the pump so I opened it up to check. There is no tube in the bottle! That's right – a pump bottle with no tube. Mirenesse is a joke! Worst customer service ever! Cheap packaging! I quickly unsubscribed from their newsletter and will never purchase from them again. And yes it's true they will keep sending you emails about a sale but when you actually click on it, you'd realized the special price is just for VIPs. I wasn't a VIP. It doesn't matter how good your products are if your customer service is this crappy and your newsletter isn't transparent. I have since found better products accompanied by fantastic customer service somewhere else.
Love the products, but...
I used to use Mirenesse years ago and loved all their products, and probably still would if the prices were more realistic. I went to re-order some of my favourite products recently and was shocked to see the prices listed on the website. The recommended retail prices are astronomical even compared to high end brands. Yes the VIP prices are lot more realistic, but I don't want to and will not sign up for the VIP Club just to get the VIP price. So disappointed that I can no longer afford this brand. It is cheaper for me to go the David Jones and buy high end designer brands than it is to buy Mirenesse. What happened to the company that made great quality AFFORDABLE makeup and skincare? Sadly it seems they are long gone.
Love the products
I love there products but I have ordered products online which never received. Complained and got ignored, so I will no longer buy there products. Also joining the VIP club is a joke. A total rip off.
This company has really gone down hill, I used to buy many of there products from TVSN ie cosmetics, treatments, beauty products, nail products, brushes, pretty much everything they had in the range. I encouraged my mother, grandmother, 4 sisters inlaw, aunties, friends anyone who would listen, to buy the products. Unfortunately since this company left TVSN neither myself or anyone I know are still using there products, shocking customer service, delivery times and they offer NO great deals like they did in the past, making them even more expen...sive than alot of the high end brands. I really feel that mirenesse have become a greedy all about profit company that have let down probably thousands of loyal customers that used to enjoy supporting the company and Irene, sad really.
Dismal customer service
I ordered 2x glam packs back in October, and after waiting a month I had contacted the company to be told that there had been a Delay in delivery. So I waited and waited patiently for it to arrive and it didn't. I then called back to be advised I would receive a voucher which did not happen. Then I received a call to be advised that my glam boxes were in fact return to sender due to a ripped address on the label, this was on Friday 30/11/14 and it would be posted on wed 03/12/14 with tracking included. Today I emailed the company asking where i...t is, only to be told by Evelyn the customer service manager that the glam box was no longer available and offered me a refund with 10% on top. This is not good enough customer service. Why had I been promised my RTS goods only to not receive them and to be told that there are no more glam boxes? Well there is a glam box, the one I should have received. quite frankly the customer service I have received is dismal. I am extremely unhappy at the way I have been treated considering they are an international company.
Glamm Box and VIP Boxes are a Rip Off
I somehow ended up up with an Autoship order for the Mirenesse Glamm Box each month, without actually setting it up. I ordered it once and then it mysteriously turned into an Autoship order that would be delivered every month. I tried to cancel it once I realised but it wouldn't let me until after the second order. I have wasted way too much time arguing with their Customer Service morons in the past, so I thought i'd just let it ride for now as I've got better things to do. The last two Glamm "Boxes" i received were actually an envelope cont...aining the usual face masks which apparently they can't even give away. I have never received anything even remotely close to the "up to $80 value" that they advertise. It is always the same thing that you get free all the time anyway. This also applies to the VIP Beauty Boxes; what a joke! I seriously have around 5 of the same lipsticks, 20 Face Masks, 4 Gold and 4 Blue Eyeliners and dozens of tiny samples which you get free anyway when you order. My profile states I am Mature aged with fair skin so what the hell would I would I want with Gold eyeliner, let alone a handful of them! There is absolutely no variety and I have never received a full size sample of a skin care item which is what i was lead to believe I would be getting occasionally , not rubbish that no one else wants. As if that wasn't bad enough, suddenly they've put the price up from $19.95 to $29.95 with no warning. And has the quality increased this month? No, I've again received face masks in an envelope. I have now cancelled both the Autoship and VIP Membership and will be checking out Ebay for any future Mirenesse purchases. I joined the VIP Club as a bit of a treat for myself, but I've ended up just feeling angry every time a get a Glamm or VIP Envelope, very disappointing.
Took money for an order that I did request
I discovered yesterday to my horror that Mirenesse had debited money from my account for an order that I did not request. I have emailed them 5 times, tried calling about 6 times to no avail. I want a refund ASAP. I am on a Pension and need that money. I can't believe that this is how they treat their customers. No reply, nothing. I am very angry and at a loss seeing as I can't get any form of response.
Worst customer service & can't access "specials"
Have been a VIP member for many years - terrible customer service - impossible to call them, and they will not respond to repeated requests to contact me. I've had multiple issues trying to buy their "specials" - is in, their website doesn't work, and they have been non responsive, or offer a lousy $5 voucher in response.
Not worth the money spent monthly as a VIP - if you really want their products, buy them cheap off ebay!
No customer service. Stupid "sales" that you can't access online
Poor product and poor customer service
I purchased the eclipse age defence daily face balm in clear. Apart from the fact that the product is made is South Korea although you would assume that products were made right here in AUSTRALIA It leaves a white film on my face which means i have no choice but to apply foundation daily. I advised mirenesse that I was not happy with the product and wanted a refund. They advised that South Korea were the world leaders in this field and that I must not be applying the product correctly. I have now given the product another go and used it continu...ously for five days and have noticed a significant change in my skin. My skin is very yellow looking. Of course I am yet to here back from them in reference to a refund. Did not do what it claimed and is not from AUSTRALIA
Poor customer service
18 days and still waiting for my order. Keep emailing and being told it will be here soon. They have my money and aren't very interested in fixing the problem. You can only email them. I have asked twice to speak to someone and not received a phone number. As for how the emails are written they usually start Hey then my name. Hay is what cows eat!Funny that they know my name but no one signs their name on emails.This is a poor way to run a business and just wonder if I don't get my order will they ever refund me my money.Since waiting for my order had two deliveries from other companies both in five days. Now that's service.
Products are good if you get them.
Shocking customer service
No Customer service
Continual problems with orders nort arriving, Finally given a tracking number and when my parcel arrived it was the wrong order. There is no way to contact them other than email which is frustrating and nothing seems to happen as there are so many other customers complaining as well. I was given a phone number which rings out and the facebook page page is a joke with over the top posts from the same old people.
The products themselves are good but just not worth this much effort. The postage is exorbitant and teh sales are rigged.
Just rotten Customer service
Questions & Answers
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
May you please contact our customer service team directly via firstname.lastname@example.org so our team can look into this for you and resolve this as soon as possible?
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
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