Collagen cushion: Good product, but now ridiculously overpriced
I've been using this product for over 5 years and in that time it seems the price has at least tripled and is no longer affordable. I used to recommend Mirenesse to everyone but now it's embarrassing. Website is now impossible to use and continuously jumps around. The amount of emails every day was also overloading my inbox. I feel like the company has become too greedy.
Didnt like the blue mascara
Purchased the blue mascara as there arent many other brands selling mascara in that colour. Its consistency is more like water than a gel and it smudges easily and frequently during application. The finished look is nowhere near as effective as my other brand named mascara - possibly because of the difference in ingredients. Overall I was disappointed and wont buy it again. The second free one which came with it was not security sealed either so I hope it wasnt someone elses returned item being passed on to me. Postage via sendle was slow.
VIP club not what it used to be
Mirenesse customer service keep claiming here that they've improved the VIP club when this is clearly . VIP club members previously received a minimum of 50% off and sometimes up to 80%! VIPs previously had access to monthly glamm boxes where you would get a selection of products for $25. There is no longer a VIP only section where we would have constant access to sales prices not available to the general public.
While you do get a $25 voucher each month you need to spend over $65 to use it and it can't be used on specials. The quality of th...e products really is quite good, but like many here have said, you shouldn't need to be a member paying $25 a month to have access to them at reasonable prices. Another thing of note as I see they have their 'coupon countdown' this weekend... Whenever there is a promotion where a sitewide discount coupon is given, the prices get inflated to account for a good portion of the percentage being discounted. For example, I can see today that the VIP discount is only 34% before using a coupon code (current coupon is 40% off). So something that would be discounted by 67% if the full VIP discount was still available to begin with (I usually see 45% off), is only discounted by 60%. It's these underhanded tactics that are putting customers off. On a $29.95 item this only amounts to a couple of dollars. Isn't that a couple of dollars that Mirenesse could spare in exchange for maintaining customer goodwill?
- Verified customer
Bait & Switch
I purchased Mirenesse products at "introductory pricing" for US market via a fashion discount website and though I was pleased with the quality, I was not completely sold on their direct pricing.
WARNING!!! We'll get you hooked, give you a 30 day coupon code good for 50% off which will bring our GROSSLY overpriced makeup down to mainstream boutique beauty pricing (still over fair market value), then when you go to use that coupon code, it will be EXPIRED. Surprise! No, Mirenesse, I'm sorry. My mother did not raise a fool. There are other EXCEL...
Overpriced and no customer service if you aren't a VIP - a shame
I starting purchasing Mirenesse as not many companies make products without the parabens and other nasties in them, and I have sensitive skin. Their products are very expensive however I joined their mailing list and used to purchase them when they sent out specials. I have been happy with most of the products ordered, however the products are very overpriced if you paid the full price that they say is the RRP - therefore the "specials" (or VIP membership) really brings the price back to where it really should be. I was happy to pay the "specia...ls" price when they came out. I did not want to be a VIP because the $25 per month ($300 per year) is crazy for me - I just don't use enough products to warrant paying the $300 per year over and above the price of the VIP discount price, as it would really just make it that I was paying the full price for the product again! I understand that Mirenesse "send" out surprise products to VIPs, however with my highly sensitive skin I simply can't use many of products that are sent out in skincare (I am highly sensitive after 3 different cancers, chemo, etc.) and I am very particular about what makeup I wear so it simply does not make sense for me. I am disappointed because for the last few months Mirenesse has changed everything to VIP - that is, you have to be a VIP customer to get any specials discount at all. I have emailed their customer support/services email a number of times - yet I have never, and I mean NEVER, received a reply. I noted that someone on product review said they had received great customer service - maybe that was because they are a VIP. To Mirenesse, if you can read this and respond, why didn't you respond to my many emails about exactly this issue? I used to recommend you to friends and now not only am I not using your products but I am no longer recommending them. My purchases may be nothing to you as you want VIP customers to get that $300 per year off them in addition to their purchases. It is annoying that the Mirenesse emails are still sent out appearing as "Specials" for everyone, and yet once you open it up it is only for VIPs again. It seems like building a client base on good products and great service to ALL customers has come to a stand still for Mirenesse. Think about the many people who for whatever reason are not VIP customers, and how you have let them down or are trying to force them into VIP membership. Don't you want them as customers anymore - just looking for the customers with the big $$$? I do not usually write reviews - let alone bad ones however this review has been written due to Mirenesse's lack of response. In submitting this review the option is given to have it posted or wait for a Mirenesse rep to get back to me to resolve the problem. I chose to post it as Mirenesse has not responded to any of my emails about exactly what is written in this review, therefore they have not chosen to resolve this on any of the previous occasions.
First time using - won't buy again.
I purchased a pack for $200, after waiting 10 days for it to arrive it was missing an item. They did email back quickly but said it was going to take a further 10 days for the product that was missing to arrive. Not good enough as it was their fault it was missing.
- Verified customer
love the products but customer service is awful
I really like the few products I've tried BUT the customer service? Wow. Just terrible. A lot of the "surprise" deals are poorly explained and when called out the companys response is basically "you messed up, no returns!". I want to love this company- I really do but have been burnt on almost every order I have made with fine print that can't be found until the money is gone from my account. Even after reading through the entire FAQs I still seem to get burnt. I have canceled my vip account - paid for the first two months but am yet to receive...my beauty box as I'm sure there's a clause hidden somewhere that will burn me on that too. I am beyond disappointed with this company. The only reason for two stars as opposed to one is that their products are nice. Save your sanity and buy on eBay.
VIP Ripoff !!
I fully agree with Nermal and have also just cancelled my VIP after 2 years of receiving face and hand masks ,gold eyeliners ,oh sorry, the last VIP pack was a blue eyeliner,(I am 55) ,they just clean out their cupboards and give the VIP'S any old rubbish,I also just received a full size foundation ,it was a heavy compact style,so I am sure it is going to be deleted soon, send the rubbish to the VIP'S!! .
The only time you seem to be able to use your $25 voucher is when there are no specials and then you must spend over $60.I have only used m...
Slow communication from Mirenesse
I like Mirenesse products. The issue I have with them is with their customer service. I've ordered a few things from Mirenesse in the past. If they send you the correct order everything is great. If they send you the wrong item (due to incorrect packing and checking from their end), well that is when everything gets very very frustrating. Firstly they sent me the wrong item. I emailed them and had to wait a day and a half for a reply for them to ask me to send a photo of the wrong item. I did that, waited five days for their response to ...which they sent me a code so I could get the correct item at no charge. I did that but the code doesn't work! I emailed them and am still waiting for a reply .... Slow communication means a frustrating shopping experience.
Questions & Answers
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
May you please contact our customer service team directly via firstname.lastname@example.org so our team can look into this for you and resolve this as soon as possible?
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
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