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Mirenesse
3.8 from 120 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (2)
  • Return Claim MadeYes (0) · No (2)
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Kylie S.

Kylie S.South East Queensland, QLD

Collagen cushion: Good product, but now ridiculously overpriced

published

I've been using this product for over 5 years and in that time it seems the price has at least tripled and is no longer affordable. I used to recommend Mirenesse to everyone but now it's embarrassing. Website is now impossible to use and continuously jumps around. The amount of emails every day was also overloading my inbox. I feel like the company has become too greedy.

Product Quality
Incentivised ReviewNo
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Spring tulips

Spring tulipsAustralia

  • 17 reviews
  • 15 likes

Didnt like the blue mascara

published

Purchased the blue mascara as there arent many other brands selling mascara in that colour. Its consistency is more like water than a gel and it smudges easily and frequently during application. The finished look is nowhere near as effective as my other brand named mascara - possibly because of the difference in ingredients. Overall I was disappointed and wont buy it again. The second free one which came with it was not security sealed either so I hope it wasnt someone elses returned item being passed on to me. Postage via sendle was slow.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Mirenesse
Mirenesse C.Mirenesse
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  • Verified

Oh how exciting these products are

published

I purchased these products a week or so ago and I am impressed! The organic mascara has allowed me to wear mascara again without any irritations, redness or puffiness! Other brands left my eyes in a dreadful state, but with Mirenesse organic mascara you don’t feel like it’s on, it’s so gentle. The foundation is light and has good coverage with minimal product another bonus. Well done Mirenesse! I will be purchasing more of your products.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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customer service

published

Customer service was fantastic, I dealt with Holly and she helped me out with a problem I had with the products. thanks so much.

1 comment
Mirenesse
Mirenesse C.Mirenesse

Hi Don, thank you for your kind words! We are very happy to hear that you were happy with had a great experience with Holly who is our Happiness Ambassador. She is always there to help! :) Stay Beautiful xx

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Betty Madigan

Betty MadiganADELAIDE

  • 2 reviews
  • 1 like

Good products equally good customer service

published

Over the years I have tried many skin and makeup products. I have my favourites and most of these come from Mirenesse. Not only are their products to my liking so is their customer service.
I now have so many of their products so much so that I get a little confused about what I should use when and wonder if there are other customers like myself that would love to have a skincare/makeup day that we could attend where expert guidance is provided and we could also discuss things openly amongst ourselves. Having been in the Natural Health Industry for many years I am aware of the adverse affect of chemicals on the skin and very much appreciate Mirenesse products.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Ann

AnnSydney

VIP club not what it used to be

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3 comments
Mirenesse
Mirenesse C.Mirenesse
Ann
Ann
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Mirenesse C.Mirenesse
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  • Verified

Bait & Switch

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3 comments
Mirenesse
Mirenesse C.Mirenesse
ChristineL
ChristineL

I've contacted you and you didn't seem interested in honoring it. The coupon code I tried to use is now expired – when I posted the review I had 15 days remaining on it.
Do you have a suggestion? Are you willing to offer me another coupon code?

Mirenesse
Mirenesse C.Mirenesse
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Dominique

DominiqueSydney

Overpriced and no customer service if you aren't a VIP - a shame

published
1 comment
Mirenesse
Mirenesse C.Mirenesse
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First time using - won't buy again.

published

I purchased a pack for $200, after waiting 10 days for it to arrive it was missing an item. They did email back quickly but said it was going to take a further 10 days for the product that was missing to arrive. Not good enough as it was their fault it was missing.

1 comment
Mirenesse
Mirenesse C.Mirenesse
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Kym

Kymrockhampton

  • Verified

love the products but customer service is awful

published
1 comment
Mirenesse
Mirenesse C.Mirenesse
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Jay

JayPelican Waters

VIP Ripoff !!

published
3 comments
Mirenesse
Mirenesse C.Mirenesse
Jay
Jay
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PerthMom

PerthMomPerth

  • 3 reviews
  • 2 likes

Slow communication from Mirenesse

published
1 comment
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Mirenesse C.Mirenesse
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Questions & Answers

Beverly C.

Beverly C.asked

Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Beverly!
May you please contact our customer service team directly via service@mirenesse.com so our team can look into this for you and resolve this as soon as possible?

Kindest,
Mirenesse

Dinah

Dinahasked

This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Dinah,

Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!

Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:

1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!

Follow these steps to change your Eclipse Age Defence - Daily Face Balm:

1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.

I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.

Stay beautiful,

Mirenesse xx

Jenny

Jennyasked

I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Jenny,

Thank you for reaching out to Mirenesse and we hope you are well.

All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.

We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis

I sincerely hope this helps!

Stay beautiful,
Mirenesse xx

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