I like quite a few products especially the multi silk action cleanser. But seems like it is all about the money now. Prices are too high and the sales which use to be great are not as good.
The website is too 'jumpy' you click something but the pages moves at the same time you end up somewhere else.
Purchased two of their new eye shadow pallets and can't wear them they hurt my eyes. I have been using mirenesse for 9 years and believe these are not made as well as they use to be. Probably a cheaper location and products used.
I will look for something else to cleanse my face as the cost is too high for 60g
Product colours a bit limiting but follow up by Mirenesse has been fantastic
I've tried a fair bit of the mireness range and formulations seem to be fantastic but the thing I struggle with is the colour range particularly foundations. The other thing I can't get passed is the massive range and personally would prefer to see a smaller product range with variance in the colours and particularly for people who are cool olive tones which is a huge gap in the market created for product not tested on animals which Mac catered to really well before deciding to sell in mainland China and taking a 20 year step backwards. In add...ressing this with Mirenesse [name removed] has reached out and provided me with a terrific bunch of samples that I am eager to try in the next few weeks and will certainly follow up. I do feel even if I can't find a colour that works for me there are other products I will love and that they really listened to my frustrations and heard what I had to say.
Products reasonable, but be wary.
Products are quite nice and I dislike paying postage, and this was partly why I joined the VIP Club: however, the main reason was because I liked the thought of the bi-monthly VIP Kit.
Go forward twelve months and I had changed my attitude. The website made my head spin, as you try to find the best prices for a product. The same product would be in two different places, at different prices, on it. Don't bother trying to use you $25 VIP voucher, because it has a minimum spend of $65 and also comes with so many exceptions to its use: these e...xceptions seem to change at Mirenesse's whim. The final straw for me came when I made a purchase, it went through checkout and money was deducted from my account. When product never appeared, I queried it, and was told that it was cancelled due to "Misuse of VIP voucher". If it was a misuse, why didn't their system pick it up before it had reached this stage? And why did I have to contact them, not the other way round? I was also tired of getting products that were unsuitable. On my VIP profile i said I was fair, ageing and liked light makeup (or words to that effect), so I got sick of e.g. blood red lipstick and black/gold/blue eyeliners. Unfortunately, I am not Helen Mirren and can't carry them off. When I came to cancel it, I queried with customer relations on how many months of membership I needed to ensure I got my final VIP Membership kit (I might have been sick of the products, but I wanted what I'd paid for), and it worked out that you needed to pay an odd number of months to receive it. I had been a member for 12 months, which I assumed I should receive 6 VIP Kits - but, no I had to pay a 13th month to receive that elusive VIP Kit. Unlike other people, I had lots of contact with customer relations about this, but all I got was Mirenesse waffle to stay beautiful (or you are beautiful, or some similar cliche). This was a few months ago. Things may have improved: I hope so, although this occurred after they made "improvements" to the VIP membership.
Products = fabulous. Service= appalling
I cannot fault mirenesse products but their service is appalling. I used to be a loyal customer until I had issues with a dried up mascara being sent to me. The process of getting it replaced was shocking. I felt like they were accusing me of lying! Second time I made a complaint was when i didn't receive my products. They then blamed t on Australia post. As most products these days are tracked, I couldn't understand why they couldn't check where my item was. Never mind that, clearly my item had not arrived and was not re-sent to me. Emailing t...hem was another story! They don't like responding to emails until you threaten to contact office of fair trading! Sent at least 4 emails over a period of 1 month with no response but the moment I mention Office of Fair Trading, I get an immediate response. Mirenesse, your products are fabulous. It's a shame the customer service is absolutely appalling! Taking my money elsewhere!
Hate that I like this make up
I hate that I like Mirenesse make up because their selling schemes really annoy me. Hate that they no longer have specials and so to receive 'reasonable' prices for make up you have to join their VIP club. At $25 a month its not affordable for most. They say you can opt out after 30days but I doubt its that easy, as ive had bad customer service before from them and the only contact is through their website. Now I have to find a new make up brand. Mirenesse is definitely just in it for themselves now and I personally know 3 others who have also recently stopped buying!!!
- Verified customer
Got An Empty Bottle
I'm 22 years old and fairly new to makeup aside from eyeliner and the simple mascara, so I was on the lookout for some new products and stumbled upon Mirenesse. I didn't buy anything that day but signed up to receive emails. Recently they sent out a blast saying that if you order today you can receive a $100 mystery gift by using the coupon code "mystery." When I was surfing through the site, picking out what I wanted to get, it offered me a free 10g BB fill cream with the coupon code "whip". So, I'm getting excited here thinking that I was goi...ng to get a bunch of deals. I ordered a $40 mascara and put in the promo codes. It told me I had to checkout in 10 minutes to receive the $100 mystery gift, so I checked out right away. I received the package fairly quick and went straight for the BB cream, since that was the one I wanted to try the most, but it was completely empty! There was literally nothing in the bottle. I mean I'm thankful to have gotten to try it for free, but don't promise me something and send me an empty bottle! I gave it 3 stars because I did receive the mystery gift which was 3 lip glosses, and everything else was what I ordered.
No longer an affordable brand
I had been purchasing Mirenesse products on TVSN for years but now since they are no longer in partnership it has just become to expensive. Please Mirenesse will you consider going back for your loyal customers sake? Irene had always said she would always remain with tvsn due to her humble beginnings and loyal customers.
I do not wish nor can afford to be a VIP member and relied on the shows to stock up on my choice of products.
Please consider returning to tvsn, please.
Firstly I applaud Mirenesse for using natural ingredients and for this reason wanted to love the whole range. After much expensive experimentation I've found it to be a very nice product but not exceptional. I joined the VIP club mainly to get free postage but they must use the slow boat to China, via China, as products don't get to a city suburb for at least two weeks. The cosmetic containers are cheap and often faulty and I have never been able to get 50% off for anything as this is only applicable to items not already discounted. Almost eve...rything for VIP's is discounted by 10-25% so 50% never applies. Returning the faulty containers would be an ongoing time consuming event so I haven't bothered. All in all I've wasted my time spending on items to try that are marketed online like an old Avon catalogue. When products eventually arrive, they are 'over packaged' in layers of plastic and cardboard which to me is wasteful (unless a gift) and not in keeping with the use of their ecological natural ingredients philosophy. Sorry, I really wanted to like this brand.
customer service big letdown
Have been using Mirenesse products for a few months now. Like the products a lot, but have recently found the lack of customer support a big negative. After paying $135 for products I have yet to receive, I have just sent my 4th email, and have not had any replies or acknowledgement of my previous emails. Tried phoning, but the message says to contact them via email. You really need to improve your customer service Mirenesse!! I will be taking my custom elsewhere.
Also, tired of all the 'offers', and the VIP club - no discount unless you buy full price items, buy a 'package' and no discount. I have found the products are often small volumes and don't last long. Gets costly!
Their products are awesome but their company needs an overhaul
I want to begin this review by saying that I love so many of their products. Their primers and foundations give incredible coverage and yet are so light on your skin. Their Wrinkle Zero range of skin care products is absolutely amazing. Their gel eyeshadow is so amazing that I rarely use anything else and their eyeliners are the best I've used by far. I possess the most embarassingly huge make up kit and it is 90% mirenesse. HOWEVER, their VIP service needs a huge over haul. I agree with what others have said about the VIP boxes. You just get t...he same stuff over and over. I have four gold eyeliners and five cougar mascaras! So frustrating. I also think that their customer service needs work. I've only ever had one occasion to contact them and I was so disappointed . It was about a mascara that I bought and rather than admit that the new one was defective, they told me that my old one was actually defective and ignored all further emails that I sent. And lastly, I find their pricing system so annoying. Everyone loves a bargain and I'm not saying that they should never do discounts. But it's dizzying to ask $149 for a serum one week, then package it with a moisturiser for $69 two days later, then it's 25% 48 hours after that, back to $149 three days after that and 33% off 24 hours after that. For me, I get to like a product and I just want to buy some more of it at a reasonable price. I don't want to be overcharged but I don't want to have to check their website every day for five and half weeks just to get a decent price. I LOVE their products but everything else needs serious work.
No customer service
Mirenesse products are not bad its there lack of customer service that's the problem. I ordered foundations and received and incorrectly labelled product, its been three weeks now and am still waiting on this issue being resolved. Worse thing is they don't speak to people you can only email. For this reason I will never deal with them again. I suggest you order through TVSN who have always had great customer service.
products are fair to good
They dont care about there customers
Gorgeous packaging, lovely products but website needs improving
I am a Mirenesse junkie! I especially love the skin care and I pretty much love all of their other products except for a recent lip gloss (Viva Eternal Gloss 3D Mineral Lip Colour in Bikini Babe)that was poorly pigmented. On application the colour adheres in a very streaky fashion and does not cover the lips well. What I did have on my lips did not have any staying power. In the bin it goes. Overpriced for an extremely poor quality lip gloss. Such a shame since I adore the other lip products that Mirenesse has. Pity I can't get a refund.
Th...eir website also needs improving. Occasionally I have found the exact same product listed on different pages at different prices...bummer if you happened to click the one with the higher price and put that in your shopping cart! I have noticed that they only publish good testimonials and none of the negative reviews that are submitted on the website (I know because I submitted both good and bad reviews). Even though I have bought hundreds of dollars worth of Mirenesse products since the company first started up their 'Free trial makeup' (still need to pay shipping which is usually a lot more than what it would actually cost to ship the item) I have hesitated in joining their VIP club as I hear from others on beauty websites that it is hard to leave if you wish to cancel and you are sent products now and then that are not personalised to your skin tone/tastes. Word of warning if you don't like being spammed with emails...Mirenesse sends a lot of special offer emails. They state things like 'One Day Only' which is a lie since they keep the offers up for several days/weeks. High end classy product packaging. Lovely scented lip glosses. Good specials. Website really needs improving. They lie about their 'One Day Only' sales and overcharge on shipping when it comes to 'Free Trial Makeup/Skincare'.
Longer lash but not much thicker
This is a review for Sexy Secret Weapon 24 Hr Mascara with Plastic Fantastic Brush.
I got this mascara for free with Mirenesse ICURL Twin Heated Lash Curler that I purchased. It claimed it has tube technology that wrap around the lash and comes off your lash easily by rinsing with just plain water. So I gave it a try. It did lengthen my lashes but it didn't make my thin lash much thicker.
I came home and left my lashes from cleaning on purpose so I could rinse it off with water. It did come off my lashes in pieces, small flakes. And it ...still smudged my under-eye. When I saw that I gave up and grabbed my eye make up remover. It's actually easier to clean with eye make up remover, and the flakes didn't smudge around my eyes. Overall, not a bad mascara. If you have naturally thick lashes you might love this product. It doesn't work that well for me but I'll keep it for my casual, easy look days. Gives your lashes that extra length. Doesn't smudge around your eyes when you clean it. Doesn't create thicker lashes. Not that easy to rinse off with just water. And if you have your eye make up on, you'll have to use eye make-up remover anyway. It's easier to just clean your eye area in one go, rather than leaving your lashes out.
Questions & Answers
Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?
May you please contact our customer service team directly via firstname.lastname@example.org so our team can look into this for you and resolve this as soon as possible?
This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!
Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!
Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:
1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!
Follow these steps to change your Eclipse Age Defence - Daily Face Balm:
1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.
I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.
I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?
Thank you for reaching out to Mirenesse and we hope you are well.
All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.
We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis
I sincerely hope this helps!
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