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Missguided

Missguided

2.1 from 405 reviews · View Statistics
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Lisa
LisaSouth-Eastern Region, NSW

Very disappointing

published

I have bought multiple times off miss guided but have learnt my lesson to never go back, the sizing is extremely inaccurate. I am a size 6 and this fits me like a size 12/14. The over all quality feels like I am shopping from ‘wish’ in reality it should be like $5 for this terrible quality, so it is overpriced for what it is and the photos DO NOT look like the actual item.

Product Quality
1/5
Incentivised Review No
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Wouldn’t buy again

published

I bought this dress for my hens do! And it arrived, and nothing like the picture! The belt looks like it’s off a hoola skirt! Not impressed with this quality at all. So different to what it looks like online !

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Product Quality
1/5
Shipping
1/5
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Vicky M.
Vicky M.Greater Melbourne (Inner), VIC

Disgusting

published

Was overcharged 500 dollars and the company literally left me broke. They changed me u.s dollars instead of Aussie dollars and after cancelling my overcharged order I then was again robbed when the company or someone who works in the company assessed my account and decided to withdraw another $300 dollars. Shop at your own risk.
Now I cannot pay my rent, and I really don't know when the money will be refunded, even though they say 2-5 days. And theres pretty much nothing you can do if this happens to you .They won't even transfer me to the manager.
Like I said please be careful with this so called company

Product Quality
1/5
Incentivised Review No
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Shocking service. Order returned to the UK twice and not refunded

published

I placed a $500 order a week ago. With express shipping. No refund, no clothes. Shocking service. Returns to the UK twice during that week. Still no refund. No explanation.

Product Quality
1/5
Shipping
1/5
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Ashleigh
AshleighSydney, NSW

Good Customer Service

published

I accidentally ordered 2 of the same skirt instead of the matching set. I went on live chat and the helpful customer service lady fixed it up for me and gave me a free shipping label so i did not have to pay to send them back even though it was my mistake.
I appreciated this help a lot as most company's would not do this when it is your mistake !

Product Quality
4/5
Shipping
4/5
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Vic
VicSydney, NSW

Customer Service Insulted Me

published

I purchased a mocha puffer jacket. (It was light brown on the website) when I received it, it was orange brown.
Customer service said that it’s my computer displays fault that it’s showing me a different colour because of the lighting.
That is the dumbest thing I’ve ever heard.
Blaming me for their false advertising.
I bought the jacket based on the colour I saw advertised & on the website & it definetly wasnt the same.
You insulted me by pointing the finger when really you are misleading customers.
And it will cost me more money to return the item which I won’t even bother doing because I would be losing more money.
Nothing but scammers, blaming customers and insulting them.
Will never buy from this company again.

Product Quality
1/5
Shipping
1/5
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Sim
SimLaunceston, TAS
  • 3 reviews
  • 2 likes

Don’t waste your money .

published

I received my maxi pink cardigan. It was shedding fluff so I followed the instructions and washed it . Fell to pieces . The stitching at the back of neck has all come undone . Every time I touch it more comes undone . Terrible waste of money .

Product Quality
1/5
Incentivised Review No
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Lorren R.
Lorren R.Tasmania

Terrible experience

published

If I shop with AUD I expect to pay with AUD, I didn't notice untill I checked my bank and they had taken $90 more than the order.
I asked for a refund and they told me It could take up to 5 days for the package to be delivered back to the warehouse once that was done it would take 3-5 working days untill the refund would come through into my bank, two weeks later I messaged them because my money was STILL not In my bank account and they hadn't even given me a refund yet, so I had to wait another 3-5 working days. Safe to say I will never be shopping with them again.

Incentivised Review No
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Love it

published

I ordered playboy trackies and a missguided jumper and they came a week later just on standard post which I was very happy about. The pants are a bit big and I got a size 4 so always get the size below what you normally are but the jumper fits perfectly and I love it!

Product Quality
5/5
Incentivised Review No
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  • Verified

Bad customer service, horrible products (fake pictures and tittle descriptions)

published
Product Quality
1/5
Shipping
2/5
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Marina
MarinaGreater Melbourne (Metropolitan), VIC
  • 5 reviews

AU website with UK shipping

published

Items being sold from AU domain, but items in Uk according to shipping (see pic). I also enjoyed how their email with the tracking link doesn’t even contain the tracking number. Having to go through old emails in order to enter info into a link in a separate email is ridiculous. Haven’t received items still

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Incentivised Review No
Return Claim MadeNo
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Isabel L.
Isabel L.Greater Melbourne (Inner), VIC

Horribly inaccurate sizing

published

Ordered a small for my daughter and large for my self of the same tracksuit pants. Pants fit exactly the same. There was absolutely no difference between a small and a large

Product Quality
1/5
Shipping
3/5
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Ordered Large but everything was basically XXXL had to return and pay shipping! Never again.

published

I ordered sweaters choose Aus L as I wanted them oversized but what I got was so big that two people could of fitted inside these sweaters. Had to pay for shipping. Track pants were true to size but the sweaters were absolutely not!! Quality is not that great either sadly.

Product Quality
1/5
Shipping
1/5
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Awfull!

published

I never got my order. I can’t get my order nor my money. The representatives always have different excuses for every single day. But the problem is they never help.

Product Quality
1/5
Shipping
1/5
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Brooke
BrookePerth, WA

terrible quality

published
Product Quality
1/5
Shipping
2/5
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Questions & Answers

Sohel Sadat
Sohel Sadatasked

How to contact missguided sourcing team

No answers
Ebru C.
Ebru C.asked

My return had gone over the date but the item I have has a hole on the side after wearing it a few times how do I return this faulty item?

No answers
Ani D.
Ani D.asked

Do you ship from the UK or do you have a warehouse in the US?

No answers
See all Missguided questions

Get an answer from our members

Details

CategoryOnline Shops and Clothing Shops & Brands
Offers Free Standard Shipping No
Mens / Womens ClothingWomens
Buy Now, Pay Later OptionsNone
Clothing TypeFormal / Cocktail, General / Everyday and Office / Businesswear
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