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Missguided

Missguided

2.1 from 397 reviews · View Statistics

Reviews

2.1

397 reviews
5
(70)
4
(29)
3
(19)
2
(39)
1
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Reviewer Photos & Videos

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  • Verified customer

Bad customer service, horrible products (fake pictures and tittle descriptions)

published
Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers
Marina N.

Marina N.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

AU website with UK shipping

published

Items being sold from AU domain, but items in Uk according to shipping (see pic). I also enjoyed how their email with the tracking link doesn’t even contain the tracking number. Having to go through old emails in order to enter info into a link in a separate email is ridiculous. Haven’t received items still

Return Claim MadeNo
Isabel L.

Isabel L.Greater Melbourne (Inner), VIC

Horribly inaccurate sizing

published

Ordered a small for my daughter and large for my self of the same tracksuit pants. Pants fit exactly the same. There was absolutely no difference between a small and a large

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
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Ordered Large but everything was basically XXXL had to return and pay shipping! Never again.

published

I ordered sweaters choose Aus L as I wanted them oversized but what I got was so big that two people could of fitted inside these sweaters. Had to pay for shipping. Track pants were true to size but the sweaters were absolutely not!! Quality is not that great either sadly.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
See all answers

Awfull!

published

I never got my order. I can’t get my order nor my money. The representatives always have different excuses for every single day. But the problem is they never help.

Product Quality
Shipping
Return Claim MadeNo
Product Appearance Not as advertised
See all answers
Brooke

BrookePerth, WA

terrible quality

published
Product Quality
Shipping
Sizing Slightly large
Product Appearance As advertised
See all answers
  • Verified customer

Terrible Experience

published

Waited a month for my package which had very spotty tracking, and had to contact customer service multiple times to ensure it’s arrival. Once it finally came, clothes were poor quality. Now having to spend another $8 to return so I’m out money for no clothes and a terrible experience. Do not shop here.

Product Quality
Shipping
Sizing Very small
Product Appearance Not as advertised
See all answers
Sonia D.

Sonia D.Perth, WA

horrible customer service

published

absolutely terrible service. waited 5 weeks for a package , had to contact the help chat on the website , the person that i was talking to had terrible customer service, and after chatting to him for a little bit he just sent me a message saying he has issued the refund ( which i still have not received) and canceled my order ( which i waited 5 weeks for )

Product Quality
Return Claim MadeYes
Kayleigh S.

Kayleigh S.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Business as usual?

published

Business as usual for Missguided means terrible customer service all year round despite a pandemic!! Points to them for consistency. Purchased an item on the 6 and was supposed to arrive Friday the next week. Get told to wait three days, I wait and still nothing. Then get told to wait an extra 10 DAYS!! Then after speaking to a new representative get told to wait until the pandemic is over!!! Don’t bother ordering through them. You’re better off buying collabs through the other part of the collab or from other suppliers such as ASOS

Shipping
Return Claim MadeNo
Product Appearance Not as advertised
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MissVegas

MissVegasGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes

Missguided are liars and scam artists

published
Product Quality
Shipping
Angie A.

Angie A.Greater Melbourne (Inner), VIC

never shopping again

published

Used to shop with Missguided and decided to purchase again 2 weeks ago. Still waiting for my parcel and the tracking they provide is completely useless! doesn't give any information and when I go on chat they are no help!

Their website says it takes 4-7 working days and they also mention that they are running business as usual. NOT TRUE! since I have had to wait a lot more for my parcel.

Will never shop there again!

Shipping
Return Claim MadeNo
nob

nobGoulburn Valley, VIC

  • 17 reviews
  • 21 likes

Terrible quality

published

I have always loved the high end of misguided clothing but in the last year the quality has plummeted. I even brought cigarette pants which are so thin and the hem and slit at the bottom have just been cut through with no hem The outfits look amazing in the pictures but not in real life Won’t be doing it again

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
Sophie K.

Sophie K.South-Eastern Region, NSW

Pleasant Surprise

published
Return Claim MadeNo
Product Appearance As advertised

one of my fave (or probably is) online clothing retailer

published

From the past 3 and a half years of shopping on their website , I haven't really found any personal issues with any orders I have received from them. I got my prom dress from there which I still have. They are really good quality and sizing was a bit big but not too much as I wear size 8-12. Delivery is really quick especially if you use click and collect .On Black Friday / Cyber Monday I was able to get a really cute white colour block jumper that I wanted to get for ages and I was able to get it down from 15 to 7.50 using a 50% discount code was really pleased. Very happy so far :)

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
See all answers
Natalie

NatalieSouth East Queensland, QLD

  • 13 reviews
  • 4 likes

Fab :)

published

Been shopping at Missguided for awhile now and customer service has been amazing. Very prompt and have always had prompt refunds come back into my account almost immediate. Clothes are similar styles to PLT but IMO are slightly better quality. Sizes mostly are accurate.

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers
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Sharma

Sharma

  • 2 reviews
  • 1 like

Set- Top and Skirt

published

I brought a set of two (Top and Skirt) and thank good it was 50% off. The making was just cheap and I got it in a size 8 however the top was more of a size 6-4 it barley covers my boobs.. in the picture it looks like the top is a full length one, however it's actually a crop top. They didn't mention that at all. I paid $31AUS dollars for this and it's honestly not worth it.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
Farah

Farah

  • 3 reviews
  • 3 likes

Improved

published

I stopped buying from MG two years ago as I found the quality and customer service appalling. I thought I should give it a chance after all this time . Bought a top and a pair of pants and jeans and even though the quality of pants is not great I think for what I paid with 50% discount code it's quite impressive . Jeans and top are exactly like the pics and true to size . I'm 5.6 and 77kg usually size 12 AU . I get size 14 for their crop top range as I found it previously that they are small fit and I have quite athletic shoulders . Overall I'm very happy with the purchase

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Shity shity shity

published

If you would like bad quality clothes that have a low price, I would recommend shopping at Misguided. Just don't expect any form of shipping (including express) to come before 3 weeks.

Shipping
Sizing True to size
Rach

Rach

  • 2 reviews
  • Verified customer

Trash quality for money

published

I am a size six Aus and bought a lace kimono and dress from missguided size six. Not only were both items huge (I'm talking a whole size up if not more) they were definitely not worth the amount I paid for them. I'm not joking when I say I could have bought the same quality items off somewhere like AliExpress or wish for a quarter of the price.
I'm returning both items tomorrow.

Product Quality
Sizing Very large
Laurie

LaurieCanberra Central 2601, ACT

Misleading shipping info

published

Shipping info Is a crock They say 2 to 4 days express but thats after its been dispatched. you would think that they would ship in stock items within 24 hours instead dispatch can take as long as they like, so do not expect prompt service
Allow 3 weeks for express! pathetic.
Its really telling that they dont provide any contact phone numbers on their site and you have to use a sort of email exchange. Trying to solve an issue is very difficult customer service is truly lacking

Shipping
Return Claim MadeNo
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Questions & Answers

Ebru C.

Ebru C.asked

My return had gone over the date but the item I have has a hole on the side after wearing it a few times how do I return this faulty item?

No answers
Ani D.

Ani D.asked

Do you ship from the UK or do you have a warehouse in the US?

No answers
Yvonne N.

Yvonne N.asked

For shoes how should you size if you're a 6 1/2? Down or up?

No answers

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