Mitre 10? - No - Mitre 1
I do try to support local businesses especially Browns Mitre 10 on Bribie Island. I recently purchased 4 swivel castors from Browns Mitre 10 store. Upon installing I realised one was a fixed not a swivel castor. Unfortunately I had removed the item from its shrink-wrap packaging. I returned to the store with the incorrect item, it’s label and store receipt to exchange for a swivel type castor. But to my surprise I was ‘referred to the store manager’ for a decision!? I was promptly advised that because the item was not in its original packaging ...(the clear unmarked shrink-wrap) that a refund was not approved by the manager - no discussion and no empathy for the customer. They were of course happy to sell me the correct swivel castor. Until recently this store had local competition from an independent operator. Since that other store closed it is obvious Mitre 10 no longer cares about customer satisfaction. Mitre 10 - I ‘mitre’ been better going to Bunnings.
Becks Mitre 10 Launceston
Hardware stores can be very intimidating for a woman but not this store. I always receive polite and helpful attention, especially important during my renovations. Thank you to all the staff at this store and particularly to the young people in the paint department.
Rude and unhelpful
I was after a pot, paint and a paint brush to make a gift for a friend. Got no advice so when we did eventually find what we wanted the workers laughed to each other about what we where using as if it wouldn’t work. But still offered no advice. Don’t recommend as all staff I have found in there are extremely rude and obnoxious.
Mitre 10 Norwood worst store in SA
Terrible service rude staff all the former workers who were fanstactic are now gone (Grant,Luke,Trevor) without them your store is nothing but a sinking ship no way you can replace knowledge Bunnings from now on and please take that picture down outside those 3 men are all very off putting while sitting in traffic.
Maybe replace it with some nice pictures of monkeys with tools it would also show the knowledge of your current staff
After visiting another well known hardware store who couldn't help us, we found ourselves in Mitre 10 Loganholme who were able to solve our issue with ease. He even took the time to custom fit what we wanted to the pipe we had brought in. They certainly live up to their slogan mighty helpful. Thank you Mitre 10 Loganholme we will make you our first stop next time.
Good staff bad communication
I purchased a blower online for click and collect. Email informed me I might have to wait up to 14 days. On day 13 (Friday) I rang the pick up store to see if they knew where my order was as I would have to travel to the next town (closest mitre 10 store) to get it and I needed to organise my weekend. The young guy on the phone was very helpful, he went and checked out the back. After he couldn't find it he took my number and tried calling the supplier but they were already closed for the week and they are the only ones with the shipping detail...s. The local stores don't have any kind of tracking of where their orders are so I couldn't get any information till Monday (day 16) when the supplier opens again. I do a lot of online shopping and use click and collect as much as possible, I've never had to wait this long for it before. Won't be using this company again for online shopping. Not sure I'll have time to go into the store just to see if they have what I need either.
Terrible customer service
Walked into the shop where an employee was working, we were not acknowledged at all.Asked if there was a particular product in stock. Was told that they only had what was in the shelf and to look myself. Very poor customer service in a declining economy, and not at all interested in helping out. Sourced the product elsewhere.
Ararat Mitre 10 - A+ for rudeness
Ararat Mitre 10 has some good staff (girl at counter) and some extremely rude, arrogant and unhelpful staff (manager and man in store). When I was there the men had no idea how to interact with their customers and it appeared to be a hassle to answer questions. They should realise that if the service they give is bad the customer will not buy their items. Ultimately it is a win for their competitors who are only a short drive up the road (thankyou Lyle Eales). As this has happened a couple of times I am more than happy to let my friends know to look elsewhere than Mitre 10 Ararat for good service and products.
Balhannah Store - not good enough in a very competitive market
The Balhannah store is convenient, so I tend to stop there regularly. I went looking for a spring replacement for garden secateurs - found one item, but twice the price of Bunnings for the same item. I also often find they just don't have the item or items I am looking for, although Bunnings are often even worse. Staff are generally very good and in some respects what I find reflects a malaise that afflicts the sector. You can always buy a cheap (made in China) plastic bucket or a $3 bag of potting mix, but don't dare ask for a more unusual...general hardware item and expect to pay a premium price for everything else. They all only stock the absolutely mainstream hardware items - their stores always look huge and well stocked, but they flatter to deceive. This Mitre 10 used to be a good store when the customer base were locals, many of whom were farmers, but as more cityfolk in SUV's have moved into the area and traffic volumes increased, the store has had the expensive tart-up but its range has reduced and prices have increased, so the store is a shadow of what it used to be.
Excellent service at Peters' Mitre 10 Caulfield North Vic.
I wanted some items to paint a wooden seat.
The older chap at Peters Mitre 10 in Caulfield North (Vic) - it also has other stores in Brighton (Vic) and Fitzroy - could not have been more helpful.
I had priced two of the items at competitor Bunnings.
This Mitre 10 store was competitive, and better service at Bunnings. It is a 400 metre easy walk from Malvern railway station or the number 64 tram. Parking on site.
MITRE 10 CHERMSIDE
What a joke. Thought I'd support a local business until they damaged my vechile while loading materials. I could deal with poor sales advise and more expensive prices but when they damaged my vechile and took 4 months to eventually get it fixed along with down right childish behaviour. Will never shop there again neither will mates and businesses who I have shared my experience with in the local community. Plenty of other businesses closer and far better value without all the hasle I've had to deal with . . They could have resolved the issue ...far easier and faster and kept my business... anyhow...Lyndons, bunnings and Steve Jones from now on.... obviously mitre 10 don't really care about their customers and the poor reputation online - not one response to all the bad feedback!
CHALK & CHEESE
For years I have been a customer of the Pambula store on the NSW far south coast. The staff are generally wonderful and helpful. In recent months however things have changed. Staff are deserting the ship, and the younger replacements have little knowledge. I was even told this week that 'we don't sell hoop iron-it's amazing how many items we don't sell.' In total contrast however is the Bega store where every single staff member is happy and helpful. The contrast is amazing. Could this be a management issue?
How to save money at Mitre 10
Sunday 9/9 18 5.45 pm went to Mitre 10 Wells road Edithvale to purchase 2 x 40cm braided hoses for a new kitchen sink tap i was installing. ( close to closing time and nearer than Bunnings )
Took them to the counter expecting to pay $25-30 for the pair only to be told they were just over $25 each ! Asked the salesgirl to double check the price and was assured it was correct. Promptly got in the car and made a dash to Bunnings in Springvale road and purchased the same 2 hoses for just over $18 the pair, a $32 saving !
We go to maitre 10 in eden a lot as we do a lot of diy, most of the time the fellas there are very helpfull and friendly but there is a woman( I won't mention names) there that is always rude, she speaks to you with attitude every time, we have noticed it's not only to us but others as well, we are close to shopping elsewhere only because of her and it's a real shame as it takes business out of town. I have asked family and friends and they say the same about the way she speaks to people, If she continues to be working with the public she need...s to change her attitude, we feel she really shouldn't be serving at the counter. The same woman is apparently in charge of the plant section, she spoke to us like we were stupid when we asked her a question so we never ended up buying the plants we went to get. We feel she really needs to be spoken too because it's a real shame that one woman's attitde will turn people away!!!!
Don't buy a Gift Card as you will be swapping your cash for a 12 month expiry clause
I recently found a $50 gift card inside a birthday card that was past the 12month use by date. I went to my local Mitre 10 but they could not honour it and suggested I call or email a different company, i did this but they did not reply. What a waste and no help from the providers of this temporary credit.
Questions & Answers
Wondering why people often choose to shop at Bunnings over Mitre 10?
Personally I have always tried to support Mitre 10 as the "little guy".
But having just been arrogantly ripped-off by Mazzegas Mitre 10 Kelmscott, I am going over to Bunnings.
You can see my full review as to the circumstances: http://www.productreview.com.au/r/mitre-10/564194.html
Mitre 10's corporate conscience is broken from management through to staff.
Mitre 10 have yet to discover the secret of satisfying their customers. I have found them to be rude, arrogant, expensive, poor quality and treat you as if you should be grateful they exist. I don't believe they will last too much longer against the newer more customer focussed stores.
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