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Mitsubishi MR-EX562 / MR-EX655

48 questions from our users

warranty period for this unit
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Why is this fridge not able to stand up to high humity. The seals are weak and moisture comes out on the side resulting in the seals going black. I have had the fridge replaced once for this before bad design
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Hi! i was wondering if there is a warranty pertaining to the finish on my fridge? It is showing signs of rust and discolouration appearing under the finish, particularly around the edges of the drawers. thank you
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Hello, I am in queensland, I know this fridge is discontinued, but do you know of any store that might have one for sale?
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what is the meaning of the stars on the front of the fridge? never goes off one star. always have it on rapid cool (thermoeter says 6C) as it is not cold enough otherwise and food has gone off. Cannot change as it is registering as 'H'. Model is MR-WX743Y
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Why hasn’t Mitsubishi replied to the problems with the rotting food, but has replied about the colour ??
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The Platinum Light quite a warm tone to it in the showroom. I'm sold on it, but the colour is really throwing me, we can fit the MR-WX627 which comes in Argent Silver, but I've been told it's been discontinued (is this correct?). Was it the lights in the store, or is it a warmer colour?
1 answer
Hi Nik, The MR-EX655 does have a warm tone to it. It has been described as slightly champagne. Customers have answered this exact question before here. Take a look at what some people say: https://www.productreview.com.au/qa/mitsubishi-ex655.html#q242518 It has been discontinued and retail stocks are starting to run out. Kind regards, Mitsubishi Electric Australia Support

Hi All, Just got the EX-574-X-N-A multi-drawers. It's been plugged in since 8:30am - but still can't see any ice being made... I've press the panel and selected rapid ice making - YES - but still nothing... How long do I need to wait? Thanks
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Hi, It takes 4 to 5 hours after first starting operation for the refrigerator to cool and 24 hours or more in summer to make ice. Is the ice making setting for the ice making compartment set to “STOP”? Cancel the "STOP" ice making mode. See Page 17 If the ice making compartment is set to Power Saving Mode, cancel Power Saving Mode. Set to "REG" or "QCK" See page 24 of your manual. As it has been a few days, you should have ice by now. If not please get in touch with our Technical Support team on 1300 651 808. Regards, Mitsubishi Electric Australia SupportHi M.E Australia Support, All good! Thanks for getting back. Love the fridge. Cheers,

I am keen on the 574 L model after seeing positive reviews about the model 562 that the 574 has replaced). I have seen the fridge at retailers and like it. The issue is that my current fridge cavity can accomodate the fridge height (1696 + 25 clearance at top) but read that there is an adjustable support cover to be inserted at bottom of the fridge. I am not clear if this increases the overall height of the fridge? Can someone confirm how much height I should be looking at post installation?
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Hi Asehagl, Thank you for your considering our MR-EX574 refrigerator. The leg cover is just there to cover/hide the legs of the fridge, it doesn't affect the height of the fridge. Hope this helps!

Hi All, I'm really keen on getting a new Mitsubishi fridge after reading all the reviews, but just have a couple of questions for peace of mind: 1. There is a new model - MR-EX574 (to replace EX562) - but how can I tell the difference in the store ? 2. My fridge cavity height is 1775mm - and I was thinking of EX-655 - but the website says 1821mm... Is there any way to make it shorter to fit it in without problems in the future ? Someone mentioned in previous posts - that the ice and versa draws can be removed ...does that mean the fridge can be shorter ?? Thanks for your help.
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No the draws can be removed for cleaning, not to make the fridge shorter !!My neighbour bought the bigger fridge thinking she could make it fit. You cant shrink a fridge.

can someone tell me the best way to freeze something fast? I thought it was one of the versa draw functions but with the poorly translated Japanese of the manual I'm confused!!
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I haven't been able to work this out eitherWell unfortunately after 12 months we are as confused as you are, we thought the versa draw was to gently freeze food you wish to use the next day etc. Plus We are wasting more vegetables in this fridge than in any other fridge over 30 yrs .... why ? we do not know, we have asked Mitsubishi but still no change...sorry I couldn’t be more help.Hi I've re read the instructions. So to use super freeze in the versa drawer you need to first run it on soft freeze for at least a couple of hours before you can select the super freeze option. Once the food is frozen it will revert to soft freeze I think. You can't switch it to super freeze when it is in normal freeze mode.

The doors are not alarming. And the ice maker is not making ice. Any ideas?
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If it was working but now is not working then it might be that the ice is stacked high at the back where the ice height sensor is located. Try opening the drawer and bringing all the ice forward.

Hi Can anyone comment on the colour "platinum light"? How is is different to stainless steel in colour? On line it looks almost like it has a pink tone. This is my pick of fridge after much research but I am hesitant over the colour and there are none in stock locally for me to look at. Thanks in advance!
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It's no where near the pink that it looks like on line. It's a warmer silver than stainless steal and frankly is very close to stainless. Look at the difference between stainless and selangor pewter.....is has a softer appearance. It doesn't get as marked as the stainless and is easier to wipe clean.I agree with Joanne — warm silver is a good description. Think champagne or steel lightly bronzed. My other kitchen appliances are steel (oven, dishwasher, etc) and I don't think it stands out as being very different. Colour was my only hesitation before I purchased, too — but I haven't regretted it!

Ice tray doesn't seem to fill up. Any ideas?
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I have no problem with my ice tray so far... wonder if you have checked that your water container and ice tray are placed correctly.Look at the settings for your ice tray.

Hi, I have the largest model in mahogany WX743. How long can you keep home cooked food in the. Versa drawer. I have made a chicken curry and it seems mostly frozen (on soft freeze M) but slightly soft on top. Being chicken I'm wary of leaving it too long. The Manual says 1-2 weeks. Has anyone tested this timeframe on home cooked chicken dishes??
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Hi Alison....I can't properly respond to your questions just yet, as I am still finding my way through the 'workings' of this so far, wonderful fridge. I do definitely agree with you in regards to re-using chicken. We need to be very careful indeed.

Hi I have a MR-EX562W for 6 months and most of the time in the fridge section the fresh food is not making its used by date. Also the food really is not cold enough. There is no colder dial to make is cooler. Please help? Thanks Regards Mitch
1 answer
Hi Mitch, Please give our Customer Care team a call on 1300 651 808 to discuss your refrigeration issue. Regards, Mitsubishi Electric Australia Support

Hi Mitsubishi, I have the 655ltr and it has been a great fridge. However the power supply was off during recent weather her in Brisbane. Consequently the fridge was off for quite a while. We emptied the fridge cleaned and replace milk etc only to find the fridge was freezing liquids, eggs etc. We have dropped fridge settings down to L on the panel but it is still iceing up liquids etc. Do you think there may be an issue with the temperature control?
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Hi Ian, Please give our Customer Care team a call on 1300 651 808 so we can work out what's going on with your refrigerator. Regards, Mitsubishi Electric Australia Support

had one for less then a month so far so good, living up to my high expectations based on reputation and$$ factor, one query though when fridge was installed they left a small foam sheet in bottom f ice tray is this just packing or is it supposed to be there i thought maybe its there to absorb the noise of ice falling not sure ?? if any can advise :)
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Hi bgs, You are correct, the sheet is there to minimise the noise of the ice cubes falling. (For reference see page 12 of the instruction manual) KevIt is just packaging. Throw away. Enjoy your fridge

Question about the ice maker. Is the ice making fully automated?. From every I have read it is, but the sales person @ E&S said you have manually flip the ice holders to get the ice into the bucket. Doesn't sound right but he said he had one of these fridges at home. Can anyone shed some light? Thx
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Hi Chris, Yes the ice maker is fully automated, you don't have to do anything apart from cleaning & filling the water container & turning the ice maker on. Ice cubes magically appear in the ice cube drawer. Hope this helps. KevHi Chris, The ice maker on this model and the larger 655-litre model is automatic as Kev has described. Just keep filling up the water jug and it will keep making ice cubes until the ice drawer is full. Regards, Mitsubishi Electric Australia Support

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