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Mitsubishi Heavy Industries

Mitsubishi Heavy Industries

3.3 from 20 reviews

Reviews

(10)
(1)
(0)
(3)
(6)
  • Product Quality
    2.7 (3)
  • Return Claim MadeYes (0) · No (6)
Trish

TrishHunter Region, NSW

Excellent service by recommended Mitsubishi service agent, Forster Tuncurry area

published

When our ducted air conditioning stopped working on Tues, 28/1/20, I contacted
Mitsubishi and was given 3 local repair agents names in the Forster/Tuncurry area. We rang Ethical Electrical & Refrigeration (Neil Thompson) on Wed, 29/1/20. How lucky were we to have chosen this business. Neil called on us on Fri morning 31/1/20. He fixed the problem quickly, explained the repair and showed us the problem. It was very pleasant dealing with Neil who was very honest and definitely lives by the words on his business card "Ethical Electrical & Refrigeration, putting people before profit. We would highly recommend Neil to anyone in our area.
Thanks Neil for great service.
Trish & Tommy

Return Claim MadeNo
beovich25

beovich25Central Highlands and Goldfields, VIC

  • Verified customer

14Dkw ducted unit installed lasted 3 weeks until weather got hot.

published

My ducted unit was installed and running on the 4th November 2019. It worked well until the 9th December. I contacted my installer who managed to come out yesterday , 29th December. There seems to be a valve issue with the unit. He contacted Mitsubishi who won't have technicians available until next year. Never mind I care for a 91yo father who's just surviving the 40c+ temps we're having. Way to go Mitsubishi. You're all heart.

1 comment
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries
RSS

RSSSmithfield

  • 7 reviews
  • 1 like

Mitsubishi dealers extremely poor pre sales customer service beggars disbelief

published
Return Claim MadeNo
1 comment
RSS
RSS

Mitsubishi has organized a dealer and all is good now.

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E and I

E and IGreater Melbourne (Metropolitan), VIC

This Product Is Extremely Disappointing And Does Not Heat Effectively

published
Product Quality
Return Claim MadeNo
1 comment
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi E,

I'm sorry to hear of the issues you've had with your MHIAA unit. If you could please email marketing@mhiaa.com.au with some more information, including your model number and contact details, I'd be happy to look into the issue for you.

Nash Nash

Nash NashGreater Melbourne (Metropolitan), VIC

Very disappointed

published

I have recently purchased two split systems. one is 7.1KW and another one 3.5kw. unless I put the units on the powerful mode they do NOT blow icicle air. and it's not summer yet. I very disappointed as I thought MHI is the best in the market

Product Quality
Return Claim MadeNo
1 comment
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries
Deirdri R.

Deirdri R.Sydney, NSW

Airconditioning unit is so quiet

published

Our Mitsubishi 3.5kw airconditioning unit is so quiet and efficient we are delighted. The neighbour must be appreciative of the outdoor unit - you have to stand right next to it to hear anything. It is an attractive unit inside the house and outside.

Return Claim MadeNo

Avanti 2.5kW - Great A/C unit

published

I have just had the Avanti 2.5kW installed in my daughter's nursery. A great unit that is perfect for the room. I dealt directly with MHIAA and the whole process from purchase to install was seamless. Highly recommended

Product Quality
Return Claim MadeNo
David MacKinnon

David MacKinnonNortheast, VIC

  • 4 reviews
  • 4 likes

A Lemon

published
Damo

DamoCentral Highlands and Goldfields, VIC

  • 3 reviews

Warranty Claim handled brilliantly

published
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Chris H

Chris HSydney

  • 2 reviews

Great work Globalrez.

published

From the first contact, Gary and the guys from Globalrez did an amazing job, the installers arrived on time, efficiently and professionally installed the Mitsubishi ducted system which is really quiet and when the work was completed they cleaned up and removed all the packaging. I have no hesitation in recommending Globalrez.

Lee Goldring

Lee GoldringFar North Queensland, QLD

  • 7 reviews

Cheap Chinese crap with the service to match

published

My unit was faulty from the moment it was installed. After 4 weeks of phone calls, emails and requests of many videos from Mitsubishi Heavy Ind they now have offered me a refund. But first they want to rip out my unit and leave me with just a hole in the wall in the hot tropical heat until they get the the unit and decide when to refund me so then I can replace it with a better brand like Daikin which could take up to another month. It is a cheap piece of Chinese crap and they have the service to match. I'll never touch another Mitsubishi product again

Sandy

SandyBRISBANE

  • 3 reviews

Managing Director was very helpful with customer service

published
C.O

C.OAU

  • 17 reviews
  • 5 likes
  • Verified customer

Purchased a Mitsubishi Heavy Industries C7.1kW H8.0kW Reverse Cycle Split System

published

Absolutely love this air conditioner. We purchased this brand and another and we definitely regret the other. But this is wonderful. Chills/heats the room in minutes. We've had it since November and we love it.

Also we have found the customer service to be great, we purchased via a respectable appliance company when Mitsubishi industries were offering a cashback with purchase. Claim for cashback was simple and easy and received in a timely manner. Had communication with company regarding cashback and they were great to deal with and Haven't have any issues with air conditioner either.

If we need any more airconditioners. This is our brand of choice.

Sparty

SpartySouth East Queensland, QLD

  • 11 reviews

Very quiet, powerful and effective.

published

A few weeks ago I substituted my noisy,40 DB on the quiet setting, Panasonic AC split system bedroom unit for a Mitsubishi unit. And wow what a difference. It is virtually silent (19db) when the fan is on the low setting and the unit is very powerful. I have quite a few AC units across several houses and I'm happy with the 9 Mitsubishi units, less happy with the Daikins and dislike and distrust the Panasonic units and their customer service.

2 comments
Sparty
Sparty

Update: One of my Mitshubisi A.Cs. broke down. Within 12 hours of contacting them the unit is fixed under warranty.

Sparty
Sparty

Update: The Panasonic 40db boomer was shifted to another house into a less noise-sensitive area....it still booms... so much for the non-visiting Panasonic experts who claimed it was due to a rooftop mounting.

Sam C

Sam CBrisbane

  • 6 reviews
  • 7 likes

Top of the line brand!

published

We have used plenty of MHI's and many of our family and friends have done the same. Their after sales support is second to none. After reading some of the below reviews, its obvious people are using electricians to install air conditioners! We have only ever used qualified Refrigeration and Air Conditioning Tradesman, electricians aren't licenced to service, repair or do warranty work on A/C's anyway. Our installers tell us that a lot of problems with A/Cs come from a bad install anyway.

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Jake

JakeSouth East Queensland, QLD

  • 19 reviews
  • 10 likes

Poor Customer Service

published

This post is in relation to the Customer Service Team and the Summer Cash Bonus promotion offered in 2016. We submitted our application for the Summer Cash Back Bonus on Friday, 16 December, 2016. We were advised that:
"Once checked and approved, your Cash Bonus will be sent to your nominated bank account in 4 to 6 weeks."
However, after no payment from Mitsubishi Heavy Industries in two months, we contacted Customer Care on Friday, 3 February and again on Monday, 6 February, 2017. We are still awaiting a response from the Customer Care team. Quite disappointed in the lack of communication and delay with the payment process.

Bradj

BradjHunter Region, NSW

  • 13 reviews
  • Verified customer

Great system.

published

Has all the features I wanted, good quality and very well priced compared to similar units. The unit is very quiet and you hardly hear it running. The remote is easy to use and it cools the house quickly. Highly recommend this brand and comes with a 2 year factory warranty. I also received $100.00 cash back, which made the system even more affordable.

Piece of rubbish

published

System has failed 3 times now still under warranty and no one seems interested or knows how to fix it.DO NOT buy this rubbish brand MHI are currently waiting on a part( another one) while me and wife sweat like pigs

Dean64

Dean64Perth, WA

  • 26 reviews

Absolutely the worst after sales service EVER!

published
Marianne17

Marianne17AU

  • 3 reviews
  • 9 likes

Poor customer service - Mitsubishi Heavy

published

Questions & Answers

Robyn s

Robyn sasked

How noisy is the system

2 answers
Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi Robyn,

Can you confirm which model you were looking at? You can see all of our products on our website and if you click on 'specifications' you'll be able to see their operation noise - https://mhiaa.com.au/

RSS
RSS

Ours is a ducted system and can't hear a thing. Very happy with it Robyn s

Angela

Angelaasked

We installed 2 spilt systems SRK25ZSA-W x 1 SRK35ZSA-W x 1 on 14 Jan 2020. The 2.5kw in downstairs works well. However the 3.5kw in upstairs room is quite noise. It is very noisy when running but at time it goes quieter for a while. When I shut it down it has unusual background noise/sound "gi gi gi gi gi" and other sound before shutting down. I don't have that for my 10 years old air conditioning unit. The 2.5kw does not have these issues. I called my installer and they said it is common and they are the noise of the refrigerant running in hot weather. I tried this morning and it is 19 degree it is still noisy with that sound when shutting down.

The installer is too busy to come and said if I call mitsubishi then they will charge me. I asked then what is the warranty for? Can I ask anyone has similar issues? We choose Mitsubishi Heavy Industries because of its good reputation of quality and reliability. I can't turn on the air conditioning unit as it is too noisy and I can't sleep with that noise.

Any help is appreciated. Can I call for warranty for this case? Is it chargeable?

3 answers
RSS
RSS

Hi Angela, sorry to hear you have these issues. Unfortunately I'm not an aricon specialist.
I suggest you write to Mitsubishi Heavy Industries Air-Conditioners Australia on their Facebook and chat with Glen. He is most helpful and am sure will sort matter out for you.

Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi Angela,

Sorry to hear of the issues you're having. While all split systems will definitely make some noise when being switched on/off and while running, it's hard to tell whether the noise is normal without physically assessing the unit. I'd maybe suggest taking a video which clearly shows the noise and sending it to us via our Facebook page -https://www.facebook.com/MHIAustralia/

Angela
Angela

Hi Glen,

Thankyou so so much. Will take a video tonight and sent thru. Much appreciated your prompt feedback.

Regards,
Angela

Ken

Kenasked

During bushfires smoke does mhi inverta aircond take air from out side or is it best to turn off

2 answers
RSS
RSS

Sorry Ken I don't know the answer to your question. Perhaps it's best to phone Mitsubishi. Interesting question though.

Mitsubishi Heavy Industries
Glen A.Mitsubishi Heavy Industries

Hi Ken. All MHI systems (both split systems and ducted systems) are designed to recirculate air from within your home. Neither system takes air from outside so they are both safe to run. Most modern MHI split systems also incorporate a specialised photocataytic filter which does capture smoke particles. We also suggest to close all windows and doors to try and reduce the amount of smoke in your home.

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