very poor experience at Richmond MLN store
We bought a Venom computer desktop from Richmond store in 2011.
After initially failing to start - returned to store.
Examination of desktop showed Network Interface card had not been installed properly The Desktop Case showed evidence of damage including US Bus ports not flush with case , all connections to front of computer was not sitting correctly due to damage/poorly constructed Case
The working damaged desktop remained unfixed for 2.5 years.
Returned Venom computer to shop in 23rd Dec 2014.
I was assured by Paul at Richmond store that there were no other customer complaints about the "Venom" model and that I should have returned it in 2011.
Informed him that we lived with the defective computer for son's VCE ...Desktop out of Warranty. Charged another $375 to replace case clean desktop, and diagnostics (defectively installed in 2011) Picked up the desktop on Sat 27th of Dec - Computer does not start - No device found. Examination of Desktop reveals 1. No power connect to Hard Drive 2. DVD has power connector improperly plugged in
MLN Richmond Store
Fantastic service from these boys and they saved me heaps. Had external hard drive issues and rather than pay a quoted $700 + from two data recovery companies, took it to these guys for a third opinion and the only problem was new hard drive caddy which they fitted for me. Total cost $35 and all my photos, movies and music are all still in tact. Thanks to Vicaly and Sam. Highly recomended.
Great service at the Richmond Store
I am an older person who is not that savvy with my lap top but Paul and Sam at the Richmond store were so helpful would recommend these guys for sure
My personal experience.
I ordered an ASUS laptop at the west melbourne MLN and it arrived in 4 days.
I noticed that one of the components did not match the specs as described in the website.
They explained me that it was not the standard for that machine. Nonetheless, they did not questioned, they upgraded in 20 minutes, and apologised for taking too long (!?).
I wish services everywhere were efficient as this...
Do Not Trust Them
On the salespersons recommendation a laptop and various other hardware were purchased. After setting it up at home I found it would not work and asked the assistance of a colleague who was savvier with these things. He concluded it would never work, as the components were incompatible.
On contacting the salesperson, it was suggested that I return with the goods to the store and he would have it all up and running. This he could not achieve and had their technician look at it. He also could not get it operational, saying the issue was the har...dware items were incompatible. I then asked for a refund and left the products with them, the salesperson refused and said I should take them with me, I left all the items with them. After many attempts at contacting them and they always avoiding the issue, I proceeded to VCAT where they did not show. An order was made for the full refund, which to date they have not complied with.
Great place to buy a computer
Superb computer offering, I was happy very to be shown some options and given a choice that works for me. They got me a PC setup as well as a laptop that would work with my ipad, moved some files across and I was ready to go. It is so rare to get help and advice these days and not pay through the nose. Good job people.
I had bought online last week and the delivery was the next day, happened to be near a store today, so I can say all aspects are covered at MLN
Excellent range of computers, competitive prices and price matching, great help.
Only place to buy a notebook
Just had a great experience at the Essendon store when purchasing a notebook. As always the guys were great in recommending me the right notebook for my need. Offered a great bundle and really showed me the difference between why I should purchase a laptop instead of a tablet. I normally don't write reviews but sitting down with the guys and talking about business in general really made me realise why great service should be put out there. I can strongly recommend giving these guys a go!
great knowlegde, friendly and quick service.
bad signage hard to tell if a computer store.
Extremely poor customer service
Dropped by the essendon store about a particular notebook which they apparently had sold out of, which is fair enough. However firstly the guy didnt even bother getting up from behind his desk, secondly when I asked whether any other outlets had any in stock, he told me to me to give them a call directly and did not offer to call them or any contact details for other stores. Suffice to say I walked out of there extremely unsatisfied and annoyed. I won't be recommending MLN, in fact I'd be telling people to steer clear. Poor customer service can really hurt a business.
very rude staff and irresponsible @ MLN
I bought a notebook from MLN north melbourne branch, when i took the notebook back home I found that it had software problem and even the windows not working, I took it back to the shop but they refuse to fix it, the manager told me that the warranty includes hardware and not software and you should re-install the windows, WTH!!!!! buying a brand new labtop with software problem and you should pay another 100$ to fix it. don't recommend to buy from them.
not responsive staff
Great chooce of high end computers
A lot of shops have some real cheap and nasty computers but I wanted to compare some options side by side, they didn't have Alienware, but I checked them at JB, I was able to compare MSI, Asus and some other machines that are a little more high end. Staff real well informed over the phone.
Good range and pre sales support.
Fantastic customer service
I recently went in to the MLN Richmond store as I was having problems with my laptop. The gentleman that assisted me was very helpful. I'm not very computer savvy and he took the time to explain what the issue was. The service I received was fantastic and cheap. I will be back if I ever have any problems.
Amazing one on one service
Excellent customer service and delivery times
Staff were great on email and on the phone, I bought multiple items that were hard to find and there pricing was excellent. Most impressing was that I ordered online while I was having my breakfast on Thursday morning and received the full delivery of computers and add ons as well as customisations the following day at around 3pm on the Friday. Had a small glitch which was quickly resolved on the Saturday morning. Have bought from Dell and Lenovo directly in the past before and it has take 2-3 weeks and some other computer stores take still about a week.
Super quick delivery, low price and great pre-sales and after sales support
Great for laptops!
My sister and I came in looking for laptops and we were really happy with the level and quality of customer service we received. The sales staff were more than helpful and really went out of their way to ensure we got the best service possible. We were really happy with our purchases and will definitely return!
Quality of service and products we received
I've had my laptop rebuilt by one of the MLN staff a few months ago and it's working perfectly. I had a 250 G HDD running on Vista before, had to wait min 10 minutes for the system to start up, now with the new 250 G SSD on Windows 7 (recommended by the said staff member) is up and running in no time. I was new to Win 7, had loads of questions and he helped me out with a smile. I can only recommend MLN to anyone.
Good customer service experience
MLN Richmond has all your computer needs in one small store. The team is very supportive and helps to find the best options for you. One of the workers [name removed] even went out of his way to update my anti virus and re-install my windows and other programs. I didnt lose any old data as he saved it for me on an external hard drive. I felt comfortable leaving my private pc in the hands of these proffessionals.
Reliable, quick, honest & inexpensive.
MLN Good Experience
Were very easy to talk to, asked questions and informed me exactly what specifications I need to achieve what I do to run my small business. I learned that I don’t need to spend much for my needs so I ended up spending a lot less than I intended and was previously quoted. It was a very different experience after visiting a number of places where staff were trying to sell me the most expensive computer they had. I bought a very fast thin computer from MLN for $800 and they helped me transfer my documents from my old desktop. Highly recommend to everyone.
Friendly staff and informative recommendations
Very happy, good pricing and reliable service.
Since 2010 I have purchased a few laptops from MLN for the family and myself. I spend a lot of time shopping around and found these guys are always very competitively priced, “they do deals that we can never imagine” is what a sales rep at dick smith told me when I showed the MLN catalogue and asked for something similar. I've come back a few times with issues and found their support never let me down. I landed a nasty virus at a crucial business time over a one weekend and stormed into MLN... I wasn't in the best of moods as I initially blamed...the machine due to never experiencing a virus... it looked like my luck ran out, the guys understood the urgency had me up and running almost same day with the machine picked up on a Sunday. Competitively priced and resolved my issues. Initially the deal was sold out for the day and I am impatient, it arrived next day however.
Bargains at Small Computer Retail Store
MLN Heidelberg is a small computer store that offers worthwhile bargains. When I needed a new, bargain-priced laptop, the staff were helpful 3 ways -- ensuring that I understood the limitations of different machines; allowing me all the time that I took (a lot!) to compare the many options on display and enabling me to see how my own CDs would load . The laptop that I selected was lower in price than I could find elsewhere for the same or similar specs. Pickup from the shop was the next day as what I selected was out of stock. After sales following, in the shop and by email was rapid. Highly recommended.
Excellent options that lived up to expectation; highly appropriate service
Multi computer and device pricing and support
As a programmer I have very specific requirements and do not wish to pay extra for the things that I beleive should be part of a normal offering. I purchased a friends old laptop who referred me to MLN for a Workstation PC that I needed as my one just went into meltdown mode, I was able to use his older machine for a temporary setup. MLN was able to not only get my requirement but it was more cost affective than purchasing it from the US. Which is very rare these days, the MLN store had the parts ready for sale for my workstation and this usu...ally means you pay the higher price. However as I advised they had the customer base for specialised high power computers they were able to offer the computer we needed at the right price. American style service, American style pricing, with Australian support and Aussie pricing.
Top place to buy a laptop
Very disappointed with some cheap tablets that I bought elsewhere and checked out what MLN had and was pleasantly surprised with products they had on offer, completely smashed JB Hi FIs price and the staff were able to configure my backup drive to work with the new HP laptop I bought and backup my data as well. I had originally bought a computer from them online a year ago and it had arrived a day after ordering and was very impressed then, but going in store in person was a good insight into their company.
Loved the low prices and that they knew what they were talking about.
Great Price Excellent Service
I Bought a HP Envy today from MLN in west Melbourne, I had a salesperson Joe serve me who was fantastic. They gave me all the information that I needed suggested the HP, I got it home and am wrapped with it. Recommend these guy's to anyone great deal awesome service.
Great avice and very friendly
MLN Great place to buy a computer as always
Never failed me yet, I thought I would come back back again and you have never let me down, helped me with my old PC and sorted me out with a bargain one. Thanks MLN superb service in sorting out my previous purchase, it just made me want to get another one - which I did. I wish the other computer stores could be like you guys.
Amazing up front no frills pricing, expert advice and superb service.
One stop solutions
I just bought my 6th notebook from mln essendon. Its good to see the same guy you delt with 3 years ago still there and always willing to help out. When ever ive had issues i can just go to a store that knows what they are talking about. Good range of notebooks and service.
Parking, Value for money, Friendly staff.
No onsite support, Need better accessories
MLN Customer service
Saw this HP deal at MLN as i done a google search for a new laptop & i was quite impressed so i gave them a buzz to get some more info on it. The bloke on the phone was really helpful with my annoying questions lol ( i tend to do peoples heads in haha) i picked it up from the west melb store today and once again received good service from the sales rep
ill be definitely going back to these guys for my tech needs
excellent customer service, quick & easy, great price
couldnt find parking :( lol
Terrible. Paid for a $1000 computer that came with no USB ports working, the $500 graphics card completely broken and the motherboard installed faulty, leading to constant crashes. The customer service also takes a very long time to respond, often in not so helpful ways. I would recommend just about anyone BUT these people, worst experience I've ever had with computers.
Faulty craftsmanship, bad customer service
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