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Warning Warning ⚠️
Do Not use this company, they caused thousands of dollars damage to my car. Rough inexperienced dodgy people who just want your money and run. They broke my mirror and left it dangling, broke my windscreen wiper, bent and buckled a panel trying to get it off when it don’t come off it is a wind deflector, scratched my car, charged me $1150 cos it’s a Mercedes’ said he would be back in the morning to finish the job and fix everything and never seen him again. Wont answer my calls or msgs. Worst workmanship I have ever dealt with. I wish I read the reviews on this Rip off before I got them out. Go elsewhere but be careful he goes by a few business names, Avoid at all costs
Cant even get my goodwill deposit back for parts they cant source!
I arranged for a replacement windscreen to be fitted to my vehicle which was completed on the 28th of DEC 2021 with no fuss. I had also asked if they could arrange wing mirrors and a replacement module for a drivers side window arm in which they said they could but couldn't fit it in on the day.
I was asked to pay a $200 goodwill deposit to arrange the parts from MERC which I had no problem doing and paid it at the same time i paid for the work completed on the windscreen.
I then waited a couple weeks as I heard nothing and was then told via ...text from one of the tech that the supplier was closed over the festive break. That's fine and fair and reasonable. I emailed the company asking for update, and the reply was please contact [Name Removed] and he will be able to assist me with a better time frame as his is the manager who ordered the parts. I did this, no reply to phonecall. I was then sent a text out of the blue on the 17/1 by the tech telling me the parts would be arriving the following day and another tech would be coming out to fit the parts on the WED. i replied thanking him for the update.... TUE & WED had come and gone.
Excellent service and competitive price and went over and above to please
This company is great! When my windscreen broke they provided me with a windscreen similar to the one I needed (standard model) whilst the new windscreen (Lounge model) from Fiat in Italy was in transit. Once it arrived in Melbourne they installed it efficiently and effectively. This company knows about and delivers good old fashioned excellent service. They were also the most competitive when it came to price. I couldn’t recommend them more highly!
DANGER: AVOID AT ALL COSTS
The price for the repair was competitive yet the result of the work was a joke. I have before and after shots of the damage done to my vehicle. The rear screen was replaced and in the process they left a serious scratch across the upper part of the window, and it is down to the base coat. There was also excess glue all on the window, and a dint left in the boot, and excess glass left in the boot and back seat. The guy running the business stated his guys did no damage. I told him I had before and after pictures which I will paste here, ...and he stated he had the same. I sent him mine and asked for a copy of his but he refused to send. He then stopped responding to my messages. It was only after I said that he needed to respond to me or I would have to take this further, that he effectively told me to take him to court. I did go down the path of trying to do that but he had no valid ABN which made taking him to VCAT impossible which I will include a copy of as well. If you want your glass repaired but your vehicle damaged then this is the business for you.
Great Customer Service! Will be coming back.
I went there yesterday and was met with great hospitality. I received wonderful customer service from Daniel - he was friendly, inviting and knowledgeable of his works.
I went there a couple days ago to get my car windows replaced and there customer service and understanding about there job is so wonderful they know exactly what you want before even having to say and that is what I call great service
I love it
Excellent work from Daniel one of the employees was very friendly and had amazing customer service. I will definitely be back to this shop
Stay away from this mob. Absolutely appalling & untrustworthy.
Can't comment on workmanship but if it's anything like their service, I would run in the other direction.
Technician was meant to arrive between 8-11am today. He called at 10:30am to say he’d now come between 12-1pm. I called the 1800-number and spoke to 'Steve' after 2pm as no-one arrived and I could not get through to the mobile of the technician directly due to phone being unavailable, maybe switched off. I politely let Steve know that I had been waiting since this morning and asked for an update and ETA. He immediately became defensive and...started providing excuses as to why the technician was late (something about the manufacturer?). I let him know that it doesn't matter why they are late, that I was the customer and someone should’ve called if there was going to be another delay and just let me know. He carried on providing excuses, provided no apology for the delay and spoke to me very rudely and in a patronising manner. When I asked for a time commitment, he went on to say he doesn’t need an ultimatum or to "take your sh*t". Not sure why asking for a time commitment provoked such a response - sounded misogynistic to me the way he said it and I doubt he would have spoken to a man this way. He went on to say I should cancel the job so I did. UPDATE: I got a response from the company who were "Sorry to hear that, we are not sure what is going on." Apparently they spoke to 'Steve' who's version of events was a little different to the above. They also clarified that 'Steve' is not a misogynist and isn't afraid to speak his mind to man or woman when "someone is giving an ultimatum". Not sure what the ultimatum was when all I wanted was a revised time. Then went on to say there is a shortage of glass and that is a fact. If they didn't have the glass to do the replacement, I'm not sure why they booked the job to begin with. What a waste of time.
These guys were great. Best quote I found, were able to come out to me the day of the incident and replaced the windscreen within 30 minutes. Super friendly, did a great job. Highly recommend
Best service ever!!
Steve and his assistant were fantastic, my back window was broken and the door was jammed tight but it was no problem for Steve, he took his time and got it open!!
Glass was installed beautifully and no extra charge for opening the door!!
Cannot thank the boys enough, great service at a reasonable price!!
What a quick and easy process!!
Called them up yesterday afternoon and they were our first thing in the morning.
Very easy to deal with and we’re in and out within 10 minutes.
Thanks again for your great service.
DO NOT USE
This company will not rectify their faulty workmanship.
On the 2nd August I had the windscreen replaced on my Toyota Land-cruiser by this company. The rear vision mirror had an attachment screen for the reversing camera. When they refitted the mirror, they placed the mounting which the mirror screws into, too high on the windscreen, and as a result, the mirror along with the screen attachment is jammed up onto the roof lining and therefore not functional as with the screen which they also broke in the process.
I paid cash for the job but made t...
Dont use these guys
If you've come this far you've either already been fcked over or you've been smart enough to avoid these guys. Pretty obvious the only positive reviews are from within the company. Same as everyone else, rough, glue everywhere, ruined interior, glass everywhere, seals not in place properly so water gets in and you can hear the wind really loud. Got anti rust paint brush strokes everywhere. they charged me extra for. Can go on dont use these guys
Very efficient and hassle free
I got my passenger window fixed after a break in. The mechanic drove to me and had my window fixed in no time. Very professional and good quality.
Use this company at your own peril
Used this company to replace tailgate glass because of good price, I soon found out why price was low. dodgy non genuine glass that didn't fit properly, holes in glass for rear wiper assembly and molding fasteners were misaligned. They took payment and promised to return and complete after I had replaced a "broken clip" Numerous phone calls and wasted days waiting for them to turn up. Went to a reputable repairer, replaced dodgy glass and fixed in 24hrs after wasting 4 weeks with this mob. BEWARE, invoice was from "Auto Glass Centre of Melbourne" a de registered company with cancelled ABN, also currently operating as "Auto Glass Centre" No address to be seen, just the same phone number.
Questions & Answers
Hi there my name's Brooke
I would like to get a quote from you for my side car window.
The model of my care is a Ford Mondeo
Call 1800 645 277
Or 1800 MGLASS
Use someone else your gona get ripped off with this mob
Why do all the 5 star reviews offer fawning compliments but vague information about the actual job?
Alot of the customers appreciate the fact when companies take out the hassle out of things and make there life's easier after annoying and frustrating incidents so when they call and talk to a human ...being instead of a computer and respond to job with in hours of the initial call made thats convenience and all jobs done to prefection by our experts.
These guys workmanship was fantastic. They came to my work and replaced my window in no time. They also vacuumed all the glass out of the interior, and the window was replaced perfectly. It was like my window never got smashed. Very happy.
why are you listing another companies website www.mobileautoglass.net.au instead of your own mobileautoglass1.com?
Is this business now trading as Auto Glass center of Melbourne?
Hi Johan, I read all these great reviews, but then I searched facebook for auto glass centre of Melbourne and saw some very distressing posts, I think I might give them a wide berth.
Can you please send us the link to facebook, we do have a similar name to anther company in Australia. We have no knowledge of this and would like to investigate this matter further. Thank you.
Get an answer from our members and Mobile Auto Glass representatives
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