Reviewer Photos & Videos
This guy is a con man and rip off. Taking legal action as he was paid and the job was not done properly.
If i could rate no stars or negative experience and repair I would! I selected them thinking I was calling Windscreen O'Brien as it came up first on my internet search, I clicked wrong link and saw 1800 number and thought it was same. Mobile Auto Glass said he could do next day and to send him a text of address, the guy came out the next day to replace my windscreen as I got a crack on a road trip from Sydney to Melbourne. The windscreen was replaced and he left black glue everywhere ruined the interior of my brand new car and also broke my rea...r view mirror. I now have to clean (couldn't remove it all) and replace at my own cost - I will be sending this to him to pay and following up but he never responds. He has taken my parking permit, other service label etc from old screen and not replaced on the new. I didn't notice this until he left and I had already paid, I called and he said he would come back and he never did , then I called again, sent multiple texts and asked for his mobile number he wouldn't give to me, I found it I have text emailed and continued to call and no response. I wish I would have checked this review page first before booking. Nothing but issues with no fix. This guy is so disinterested in fixing his mistake. Con man!!!
They could not and would not come and rectify the problem they caused so now once again I’m left out of pocket fixing the mess they made! We all make mistakes but not coming back to fix it after paying is atrocious! Could not even do the courtesy thing and contact me, instead they continued to ignore my texts and calls! Do not use these people, they will cause damage and never come back to fix what they did, they lie when they say they will come back because they won’t! How could they continue to do business? When they operate the way they do! What a scam!
- Verified customer
Use someone else
I selected Mobile Auto Glass due to their prompt response, cheap price and quick service. Unfortunately I have had nothing but problems since...
There is an air leak under my windscreen due to poor installation. I have tried to call, message and email the company to rectify the issue (who offer a LIFETIME warranty) and they either don't answer, ignore me, or offer to come the next day and never do. I will now have to pay another company to come and fix their work.
Save yourself the hassle and use someone else.
Terrible they are crooks
First of all broke the first windscreen they put ,back have put the next one in wrong leaving silicone and rubbish all over car and did not wire up auto wipers and left the unit hanging off ,now screen has started leaking and will not answer phone,they charged my wife $500 before the job was even comple never had service like this before awful
Charged twice and refuses to refund
[name removed] turned up on time and then had a problem with his credit card machine apparently. He charged my card twice, refused to refund it and didn’t return calls or messages. Managed to get my money back but had the hassle having to report it to the bank and police. Terrible terrible service. Do not use this business.
Terrible! Damaged my car!
After originally supplying the wrong windscreen and having to wait a few hours, the right windscreen was eventually fitted. Originally the guys that fitted the screen seemed polite and seemed to know what they were doing.. How wrong I was. They damaged my windscreen scuttle panel, which left a big chunk out of the bottom seal. They left excess glue all over my window as well as the top and bottom seals where not left even or presentable.
But what was worse was the way my partner and I were spoken to by the manager [name removed] as well as bei...
DAMAGED CAR WONT ANSWER CALLS
Do not use this company. Left glass all over the bonnet and scratched it. The inside seal is hanging out and cut. They said they would fix it. Came out without anything to fix it. I opened there van up and had a look inside. (Friends dad retired from windscreen obrians) they didnt even have anything to put over the bonnet or anything wont return phone calls now. They left there rubbish everywere razor blades on the bonnet. Not to mention they came with the wrong windscreen the first time. The invoice they gave me may also be fraudulent as the abn number on it is registered to auto glass melbourne. Make sense why they wanted cash. The ato are going to love hearing about this. [Irrelevant Content Removed]
- Verified customer
Avoid this business like the plague
Absolute no warranty, do not use these guys, they will make a mess of your car. I now have to buy another windscreen because of their poor workmanship and zero warranty. Yes on first contact they came out the next day to install a windscreen and the price was cheap but they left me with a mess and a brand new cracked windscreen right in front of the driver and I hadn't even driven the car yet. I sent him a photo and invoice as he requested after notifying him of the problem yet they don't respond back. They are not interested in replacing their...damage under warranty as they don't honour their warranty, they just spin their nonsense on you, they have given me the run around for weeks now, telling me they are on the way today, we will be there first thing in the morning, I sent the installers at 7am to do the replacement windscreen aren't they there yet, the next day he says he is waiting for the new windscreen to arrive and it must be on a camel or something (that's when I knew this guy is full of crap), we will be there first thing Monday, on and on their lies go. I started ringing them more and they offered so many broken promises. I have not been rude or demanding to them. This bloke has now blocked my number on his mobile phone and guess what his mail box is full. So I ring on a land line and say who I am and he hangs up, I ring back and now this number is also blocked. I rang on a private number say who I am he says hello, hello, and then hangs up. Yeah it is only $289 but it is now the principle of it, he is not even man enough to say they won’t replace the windscreen under their nonsense warranty and is now hiding behind a phone while blocking my number. They have forced me to give them a bad review and I’m going to add they left glass all over the car inside and out and told me to vacuum it up, they got black silicon on many spots on my drive way, I could have let this go but they have pushed me. They are known as Auto Glass Centre, Mobile Auto Glass, Auto Glass Centre of Melbourne so do not use these guys. Can’t wait to hear the nonsense reply from him about how I'm a competitor or I'm not telling the truth and this is a fake review and you can get a thousand photos from the net. These guys are professional nonsense artists. I’m sure your staff did not mean to edge crack the windscreen they installed but please do tell me Mr Mobile Auto Glass how am i supposed to get a warranty from you when you block all of my phone numbers? mmm I know I’m not!
Stay away! These guys are crooks!
6 hours late. Did a bad job. Left blades on the sidewalk. Would not return calls. When they finally answered the call they said "What do you expect? It's an old car... no time for yapping..."
These guys are despicable. Keep away. You will be robbed!
Worst experience with them
They replaced my cars front windscreen and cut the wires for phone call system. Texted with photo and the guy promised me that he will fix it but he did not come. I texted him three four times and all the time he said i am coming but nothing. Then I sent email where I booked the job and they promised me to send someone on Saturday. Saturday when I asked them what time someone coming then they told me call on their number for confirm time. I did ring and the guy asked my address and said I will call you back but he didnt, after 3 hours wait I d...id ring again and the other guy said he is coming between 2 to 4 but again nothing. Again I sent them email and someone replied, we dont no what is going on we only can answer your emails. I mean that is the service? and they Offer lifetime warranty on windscreen (water leaking or air leaking) but I dont think so they will come back if anything happened. I think for them life time warranty means we will not come ever just wait lifetime.
Questions & Answers
Hi there my name's Brooke
I would like to get a quote from you for my side car window.
The model of my care is a Ford Mondeo
steven o.Mobile Auto Glass
Call 1800 645 277
Or 1800 MGLASS
Why do all the 5 star reviews offer fawning compliments but vague information about the actual job?
steven o.Mobile Auto Glass
Alot of the customers appreciate the fact when companies take out the hassle out of things and make there life's easier after annoying and frustrating incidents so when they call and talk to a human being instead of a computer and respond to job with in hours of the initial call made thats convenience and all jobs done to prefection by our experts.
These guys workmanship was fantastic. They came to my work and replaced my window in no time. They also vacuumed all the glass out of the interior, and the window was replaced perfectly. It was like my window never got smashed. Very happy.
Is this business now trading as Auto Glass center of Melbourne?
Hi Johan, I read all these great reviews, but then I searched facebook for auto glass centre of Melbourne and saw some very distressing posts, I think I might give them a wide berth.
steven o.Mobile Auto Glass
Can you please send us the link to facebook, we do have a similar name to anther company in Australia. We have no knowledge of this and would like to investigate this matter further. Thank you.
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