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Kevin and his mate just left and I’ve no complaints. I was told it would be done late today between 4 and 6 and they rang later and told me their arrival time and turned up as promised. Cannot complain about the price but as the saying goes , you get what you pay for, so time will tell . Being an old car I’m happy to take the chance. Happy to use these guys again
Painful and Frustrating
My partner called these guys up to fix a cracked windscreen on the 13th Sept. They came later in the day when I was at work and replaced the windscreen. It all looked good and on the Monday after the weekend, I took it to get a Road Worthy less than a Kilometre up the road. When i got the list back for what needed to be fixed I was surprised to see the car windscreen on top of the list. It had cracked driving over there. I told the mechanic i would sort out a replacement with these guys.
I called them up and they said sure they would come out...as soon as possible. Never once giving a time when they would come around. Sure enough, they didn't turn up. Called them again he said he would talk to the guy and they would turn up next time. Nope. Called him up Friday he said the guy that works for him didn't turn up for work and stuffed them up as well and he would come the next day on Saturday. Wrong again. So I tried calling the guy which was supposed to be coming around. he said something real quick which I couldn't understand then hung up. And then wouldn't accept my calls. I called the main office on Monday the 23rd and he said "Yeah you had him on the line Saturday. He did the job" I told him no he didn't and he said " Look brother if he doesn't come today I will give you your money back tomorrow" Of course, no one came. So after some frustration, I took it to the mechanic to just get it fixed. I called them from the mechanic's phone and he answered. I told him who it was and asked him how we would sort out the refund. He said he would get back to me and hung up. After about an hour his worker called up and said the windscreen was on the way. I told him his boss told me I would get my money back and he said "look I wasn't there okay. So I don't know what he said. But I don't think you will get a refund. Call up the head office" So I did, i told him who I was and he said " I called the guy he is on his way" I said "look mate I've had enough trouble with you guys already I just want the refund" He went on to say they dont need to do refunds and said that I was refusing a replacement. I told him I dont want another faulty windscreen and that I am already down $150 for the roadworth running out. He said I could call vcat or consumer affairs or whoever. I told Consumers affair and they said even though he had stuffed me around he offered a solution and I could take it or take him to vcat for costs of roadworthy and windscreen. I tried calling the guy back up again to say look get the windscreen over here and get it done. My phone numbers have been blocked. So.......as the other reviews say don't use this group they are unprofessional or badly skilled, lazy and scammers.
Quick and no hassle!
Steve and his work partner did a great work!
He was easy to contact, easy to talk to & most importantly they did the job so quick I was shocked!! They even cleaned up my car for me and left no mess. Very impressed, would definitely recommend their hard work since it was such an affordable price as well!!!!
Car fixed with zero inconvenience to me!
These just were just amazing. So friendly. Come out the next day, and on time. 100% transparent with what they were doing and what needed to be done.
I’ve been driving with a cracked windscreen for months as I work
16 hour days and just couldn’t give up my car for the day or find time to get it put in to be fixed. To have these guys come
To my work, fix it on the spot while I just continued with my normal day was a life saver!!!!
Also, the price!!! These guys stuck to the quote and can I just say it was $600 cheaper than what OBriens wanted to charge me. 100% recommend them!!!!
Great, speedy service, very happy thanks
They came to my home at the first available opportunity which saved me dropping off my daughters car
They were great to deal with and the window is fixed. I recommend their service
December 2nd 2019 Update: Recommend.
I thought the drivers side window was broken as it wouldnt wind up but was advised on the phone it was likely to be the mechanism, which it was. Fixed well, we are happy with it
Questions & Answers
Hi there my name's Brooke
I would like to get a quote from you for my side car window.
The model of my care is a Ford Mondeo
steven o.Mobile Auto Glass
Call 1800 645 277
Or 1800 MGLASS
Why do all the 5 star reviews offer fawning compliments but vague information about the actual job?
steven o.Mobile Auto Glass
Alot of the customers appreciate the fact when companies take out the hassle out of things and make there life's easier after annoying and frustrating incidents so when they call and talk to a human being instead of a computer and respond to job with in hours of the initial call made thats convenience and all jobs done to prefection by our experts.
These guys workmanship was fantastic. They came to my work and replaced my window in no time. They also vacuumed all the glass out of the interior, and the window was replaced perfectly. It was like my window never got smashed. Very happy.
Is this business now trading as Auto Glass center of Melbourne?
Hi Johan, I read all these great reviews, but then I searched facebook for auto glass centre of Melbourne and saw some very distressing posts, I think I might give them a wide berth.
steven o.Mobile Auto Glass
Can you please send us the link to facebook, we do have a similar name to anther company in Australia. We have no knowledge of this and would like to investigate this matter further. Thank you.
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