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Mobile Phone hospital

Mobile Phone hospital

2.6 from 26 reviews

See the Best Phone / Computer Repairs in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
8
4 star
2
3 star
0
2 star
3
1 star
13

Helen

Helensydney

Crappy repair and told it is my fault

published

Angela

AngelaSydney, NSW

  • 10 reviews
  • 6 likes

MACQUARIE STORE IS THE MOST INCOMPETENT WITH THE MOST RUDENESS EVER

published

Sorry No Comments

published

No Comments, There are misunderstandings. Can I delete this review. I thought these guy were the repairer that I hired. So I picked up the wrong company. Sorry about that..

HamBone

HamBoneSydney

Went out of their way to help

published

A simple and cheap purchase, but my appliance didn’t fit. Brought it back. No problem... try this other brand. Or take a refund. Alternative worked a treat. Boys at Macquarie Centre outlet went out of their way to help.
I shall definitely buy from them again.


danny72

danny72Sydney, NSW

  • 2 reviews

Confused. Unhappy.

published

Left an iPad there for cracked screen to be replaced. I think Alex rang me saying he has pictures of the components suggesting that it was not an iPad. When I asked for the pictures or for him to write a letter to state what he found he wanted nothing of it. Why tell me then? Now only two or more weeks after picking up the screen they fixed for 130 is falling off.!


Faulty

published

My screen on my Sony z3 compact wasn't working properly so took it in for a new screen. Was happy it was working when I picked it up but started to notice the screen wouldn't come on properly when it was turned on. When calling people the volume was poor and I could hear a cracking noise. I removed it from the case to find the back glass panel shattered. Got our money back for front screen which the guy started to argue with us. Just noticed that the front screen isn't properly attached to the main side panel of the phone which would explain why I can't hear phone calls and screen doesn't turn on properly. Not happy.


Amazing always satisfied

published

Alex and his staff have always been most helpful and generous they have helped my family and I many times in urgent situations I would never go anywhere else. They have helped saved important information on phones that we thought couldn't be retrieved. I am wondering if some of these negative reviews are getting confused with a different shops in the shopping centre as I can't even contemplate that alex and his staff would be so ignorant as alex and his staff have always been very attentive and friendly. 5 STARS


Janusz

JanuszMaroubra

YOU ARE THE BEST MANAGER OF THE MOBILE PHONE HOSPITAL PAGWOOD >SYDNEY

published
Mazza2035

Mazza2035Sydney, NSW

  • 8 reviews
  • 3 likes

Eastgardens mobile phone hospital

published

Would never go back there again.

published

Sue

SueGoulburn

Shellhabour Stockland Mall store very rude manager, very poor customer service

published

Went to Mobile Phone Hospital at Shellhabour Stockland Mall yesterday. Purchased a battery for my son's Samsung Note 4. Within 5 minutes I returned to MPH and hadn't even left the store to ask to return it as my son did not want a non genuine battery . Manager would not refund my money, he was rude and obnoxious, stuck with an way overpriced battery which won't get used, noy happy at all.


nick_taylor27

nick_taylor27Brisbane

  • 4 reviews
  • 1 like

Great Service

published

Took my iPhone 6 to get screen replaced. He put on a glass protector free of charge. Took 20 minutes and works perfectly. Would recommend to anyone who needs their screen repaired


Poor Customer Service

published

We had an IPAD Mini 2 that had a cracked screen. They replaced the screen 4 times but the quality of the screen was less than average. I had to return it. They then sent it offsite for repair. 1 week later still no phone call. This is the Macquarie Centre location so i cant about the others. Price for the screen was $250 and 2 weeks backwards and forwards still no working device.


KJVR

KJVRSydney

Quick repair

published

I cracked my iPhone 6 screen pretty badly and brought it to Mobile Phone Hospital in World Square, Sydney.
It was repaired within an hour and can't complain - it looked brand new!
They also gave me a $5 discount on a screen protector. Only 4 stars because there were no bubbles when they applied this for me but it is off-centre so it is mildly annoying.

Do not waste your time

published

I dropped my phone into the Macquarie shop requesting a new battery on Saturday and was advised Tues-Wed it will be available. Come Wed afternoon the store manager tells me they weren't able to find anywhere for a Sony Xperia battery (which was a lie, because), the guy who originally accepted my phone on Sat came up and said he only ordered the part on Tuesday.
Four days passed before they even placed an order for the parts!!!
If not for me calling them four times to follow up, I doubt they would have even noticed.
Needless to say I took my phone back and will be taking it somewhere else.

Ken

Ken

  • 4 reviews
  • 1 like

The best service

published

Used the Chatswood booth - the guys were super efficient and fair priced . My iPhone 5 battery kept running down within a short time. For $60 they put in a new battery and repaired the problem .


David

DavidSydney

Scam artists

published

Very poor quality replacement parts. Avoid. Needed a replacement screen for Sony Xperia Z5 Compact. Initially noticed poor colour, poor brightness, and that the screen didn't fit as well as before. Also had less precise touch response. I didn't bother taking it back at the time because at least it worked. Withing days it was scratched which is something the original screen never did. Withing 3 weeks it was cracked and could no longer be used, despite me never having dropped it. Took it back to the shop and they refused refund, despite providing very poor quality replacement parts. It was also extremely expensively expensive considering the poor quality at $250.


Sean

SeanSydney

Pretty average

published

Had a iphone 5 screen replaced for $110 which seemed ok
3 days later screen was cracked , i assumed they have used a sub standard screen. Went and talked with the owner and there was nothing he was prepared to do, gave me the sob story about cost of rent/ small margins etc. i was prepared to by a new case and part pay for a new screen as part of a deal but not prepared to pay full price for another screen. I run a small business also and always sort out any issues at no cost to the client. Pretty average, happy to take my $110 but then you are on your own.


Fantastic customer service and reasonably priced!

published

My Iphone 6 plus went for a swim at Coogee beach the other day...and fell very ill within a few hours...on a friends recommendation I took it to Alan at the Mobile Phone Hospital at Westfield Eastgardens, he took care of my phone immediately...within half an hour my phone was working again...it needed a brand new screen and an internal clean! A very happy customer right here!!


Abby

Abby

  • 2 reviews
  • 1 like

Terrible service and rude

published

Totally unprofessional, rude and inconsiderate at the cairns shop...wasted my time and energy at 39 weeks pregnant to get my tablet fixed in time for hospital only to be lied to and not even looked at after a week in the shop. will never use them again nor recommend them to anyone...


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