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Mobile Tyre Shop

Mobile Tyre Shop

4.8 from 676 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (11)
  • Return Claim MadeYes (2) · No (13)
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B Jane

B JaneSouth East Queensland, QLD

Unreliable - mixed messages job confirmed and then did not arrive

published

Spoke to a sales member.Confirmed fitting of 2 budget tyres for the next day(Saturday 29 Jan 2021) Received a text rescheduling for Sunday. They did not show. Called them to find out what was happening. Told that they had tried to ring us- no record on my mobile of a missed call. They stated they didn't have tyres in stock in warehouse. Told they would call us back. They didn't. I called. Told that they would send me a screenshot of call, but of course that hasnt arrived. I asked for a manager to call me. I just tried to call. Put on hold and the phone disconnected. Disgusting customer service. Left with having to drive to Brisbane with spare tyre on as had wasted the whole weekend waiting for the mobile service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Ray

RayGreater Melbourne (Outer), VIC

Not happy

published

He forgot to tighten wheel . Had kids in car and wheel was just about to come off .
Did not hear nothing from management.
Be careful issuing this service.

Incentivised ReviewNo
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Phillippa

PhillippaSouth East Queensland, QLD

Waste of my time!!

published

Rang them on Saturday to book in to replace 4x brand new PREMIUM tyres for Monday afternoon.
I had heard nothing since I booked and they were a no show.
Complete waste of my time.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Mobile Tyre Shop
Jamie C.Mobile Tyre Shop
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Richard

RichardSouth East Queensland, QLD

Hopeless waste of time

published

Accepted my booking for a tyre replacement next day. No show and no contact after booking to explain why. After numerous attempts to contact via phone over 24 hour period I was eventually told they don't service a suburb 10km from Brisbane CBD. Complete waste of time and extremely poor customer service.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Mobile Tyre Shop
Jamie C.Mobile Tyre Shop
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Tranquility000000000

Tranquility000000000Sydney, NSW

  • 5 reviews
  • 11 likes

Deceitful

published

Another one that cannot just be straight forward. All I want is tyre fitted, how hard can it be. These ones show their budget tyre at $115 in bright red. If you look closely, you see this is if you buy 4. To buy one tyre is actually $153. But wait there's more. When you go to checkout, the $153 has mysteriously jumped to $206. And the chap hasn't even arrived. Goodness knows what the rainy day supplement is, the too hot, too far and other surcharges will look like.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Mobile Tyre Shop
Jamie C.Mobile Tyre Shop
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gsb

gsbSouth East Queensland, QLD

Total Amateurs

published
Incentivised ReviewNo
Return Claim MadeNo
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Tried 3 times to book from Perth never once received a call bag poor service

published

Calling & trying to book from Perth 3 times and never once received call back or email , going somewhere else I’m sure buying from a local supplier will be more reliable and just as better service

Incentivised ReviewNo
Return Claim MadeNo
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andywright59

andywright59Perth, WA

  • 2 reviews

I would not recommend the Mobile Tyre Shop (Perth)

published

I would not recommend the Mobile Tyre Shop (Perth)
I wanted 4 tyres swapped over from one set of rims to another set of rims.
I spent quite a bit of time on the phone explaining exactly what I wanted.
We agreed on a price for the job and, I booked a time to have it done.
When the tyre fitter arrived, he told me that there'd been a mistake with the quote and, it was now twice the price I had been quoted.
I refused to pay that and, the tyre fitter left.
Again, I would not recommend the Mobile Tyre Shop (Perth).

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Marcus F.

Marcus F.South East Queensland, QLD

Very Dissatisfied Customer

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Kevin

KevinSydney, NSW

Unable to deliver what's promised. Worst experience ever

published

MTS forced me to get a new tyre by refusing to repair it.Promise to fit the new tyre but waited for 3 hours to be told itcan't do it anymore

Incentivised ReviewNo
Return Claim MadeNo
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Diana B.

Diana B.Perth, WA

Not happy with the service

published

Not happy with the service at all
Didnt sort spare tyre and and when i called wasn't interested in sorting the problem
They dont do wheel balances so still have to go to tyre shop

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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You know

You knowSydney, NSW

  • 3 reviews
  • 1 like

Very bad service

published

I booked my tyre booking on the Friday for Saturday they sent me a confirmed sms the next morning on the Saturday I called made payment then confirmed my appointment. At the time of my appointment no one showed up so I called them to be told it was for the Sunday instead on the confirmed Saturday I had received. Although the guy who came to fit my tyre was nice the whole experience with the complete mix up and not being able to guarantee me when and a definate time they would come was extremely poor. They say if u have a bad experience you will tell allot of people and I will be sharing my experience as completely bad service

Incentivised ReviewNo
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Terry p

Terry pSouth East Queensland, QLD

Stripped my nut and have not fitted my 4th tyre yet.

published

Stripped 1 of the nuts on my ute and became too hard for them so instead of trying to communicate with me and resolve the issue they have opted to just ignore me i have called several times and i keep getting assured someone will get back to me but still nothing. This has been goin on since the 13th of December. It is terrible when you pay for a premium service which is supposed to be convenient for you and dont recieve it. I am usually not one to write a bad review but it has become a joke and if i do not get this matter resolved soon i will be taking it further to the office of fair trading.

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Incentivised ReviewNo
Return Claim MadeNo
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Improper fitting of tyres.

published

Tyres were improperly fitted causing wheel studs to break off and cause a dangerous risk to family in car whilst driving on busy highway. Manager then said Technician stated in his report that it was already like that which is untrue. Sad

Incentivised ReviewNo
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One of the worst experience - hire them to cry

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Mobile Tyre Shop
Jamie C.Mobile Tyre Shop
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Poor Quality and Customer Experience

published

I bought couple of Tyres from Mobile Tyre Shop and within couple of weeks Tyre got cut. As per MTS executive the cut was such you can't repair and you have to buy new tyre if you are not buying then pay $99 for service which they will not tell upfront instead give you surprise. This was very bad experience and be careful while buying tyres from MTS

Product Quality
Incentivised ReviewNo
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Allan Jones

Allan JonesSouth East Queensland, QLD

Could not supply tyres for my Caddy van

published

First time I ordered tyres from them on a Wednesday for fitting on Saturday. When arrived driver did have the correct tyre size which was ordered. Organised some to come back on Sunday at 11am and someone will ring back later that day to confirm. Nobody rang at all. When I rang at 9am my appointment had been pushed back to 1.15.I also asked that the tyres were on board and I was assured they were. At 1pm they rang again saying the tyres were not in vehicle at all and had to reschedule again. I then cancelled my order and told I will go back to my normal supplier. As I have 5 work vehicles requiring 1 set of tyres each a year they have missed a great opportunity

Incentivised ReviewNo
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Morgan P.

Morgan P.Greater Melbourne (Inner), VIC

  • Verified customer

Average

published

Organised two tyres ($284) - afterward I found out I could get the exact same ones from Jax at a fraction of the price ($210). They claimed this price was only if you purchased 4 tyres - which is untrue. Despite the cost difference they claim to not charge a fitting fee despite me receiving an order summary detailing the fitting fee. They said the fitting fee denotation was caused by a glitch in the system - I asked if they could update me once this has been rectified - to which they said no.
Armed with this information I went to a third dealer and got the exact same tyres I wanted for under $200 in total. Make sure you shop around.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Milan Raif

Milan RaifGreater Melbourne (Inner), VIC

Terrible people

published

Never conducted any work on my vehicle but charged my card $99 for call out fee. Stay away terrible people. Please go to the shop you will regret dealing with this crooks

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Mobile Tyre Shop
Jamie C.Mobile Tyre Shop
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Terrie R.

Terrie R.South East Queensland, QLD

Requested a quote for four new tyres promised to follow up but never did!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Questions & Answers

Shell B.

Shell B.asked

I have a slow leak in my tyre and not sure if it is in the valve or in the tyre itself. Is this something that MTS can help me with?

1 answer
Mobile Tyre Shop
Jamie C.Mobile Tyre Shop

Absolutely. For more information on puncture repairs see: https://mobiletyreshop.com.au/mobile-services/puncture-repair/

Mark C.

Mark C.asked

Who do I ring to get a price on Mitchelin Primacy 4 225/55/18?
Wanting 4 , balancing, gas filling and wheel alignment too please.
Regards, Mark

4 answers
Chris H
Chris H

Hi mark.
I just called the 1300 number. They are very good with the cust service.
Kind regards. Chris

Angela D.
Angela D.

Hi Mark
I just went on the website and ordered the tyres I wanted, they fitted and balanced and put air in the tyres including the spare when they put them on the car. It was all included in the price
I’m not sure about the wheel alignment

Mark C.
Mark C.

CHRIS- What is the FULL phone number please?

Colin

Colinasked

What specifications are your 265/45 R20 MTS Budget Tyres?

2 answers
Meena
Meena

245/35R20 95Y XL Pirelli Dragon sport

Mobile Tyre Shop
Jamie C.Mobile Tyre Shop

Hi Colin,

The MTS Budget are a tyre suited for the price-conscious buyer. They meet all Australian Safety standards but are not of the quality in terms of braking and cornering performance and road noise of known brand such as Pirelli, Dunlop or Michelin etc.

If you are looking for these requirements in 20" tyre like the one you mention, then we would always recommend a quality brand over a budget product.

For the full range of our products is the size you mention, please follow this link or feel free to call us on 1300 687 000: https://mobiletyreshop.com.au/find-by-size/?width=265&profile=45&rim=R%2020

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