Mobileciti

Mobileciti Questions & Answers

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jolim02010
jolim02010 · Mobileciti

I've just ordered a Pixel phone, Mobil Citi has sent me a confirmation email. When I pressed track order nothing came up and it said I had no orders? Was it because I picked click and collect? If so how many days around does it take? Thanks Mobileciti :)

Ryan P
Ryan P · Mobileciti

I received an email from mobileciti, but the address is "ticket-external-634ihs98@xsell.co"

Is this a scam or legit as I can't find any information about it.

kay
kay · Online store

Have just ordered an oppo phone from you what is the warranty on these please

kay
kay · Online store

Just ordered an oppo phone of you what is the warranty on them please

Mobileciti
Mobileciti   DM   

Hi Kay OPPO phones came with 2 years OPPO AU warranty

Ujwala M.
Ujwala M. · Mobileciti

I order Iwatch payment completed but I don’t have any request,shipping information

Mobileciti
Mobileciti   DM   

Hi Ujwala can you email your order number/payment detail to online@mobileciti.com.au, our CS team will check and get back to you.

Mobileciti
Mobileciti   DM   

Hi Ujwala I am afraid we are not able to track the details you have provide, I don't suggestion your financial transaction details in this public message, please forward your order details inc screenshot of your payment, and explain where did you place your orders. please forward the detail to online@mobileciti.com.au

Ujwala M.
Ujwala M.  

Ok Forward my details to online@mobileciti.com.au
Please check the details

Nemisis v.
Nemisis v. · Mobileciti

I really want to purchase this new phone, so I suggested myself this company. I'm currently In Australia, which is where this company is located. There's a shop in Parramatta, so I was wondering if they were really related to this website. How do I know this website isn't fake, selling fake items?

lawrence-k
lawrence-k  

I purchased an item from their ebay store just last week. They are a legitimate buisness with great products with the bonus of great prices.

Nemisis v.
Nemisis v.  

Thanks for the reply! I'm looking forward to purchasing from here.

Virginia
Virginia  

mobileciti.com.au are absolutely genuine.. and provide a fantastic service... I even ordered one product and just had a change of mind and they refunded me one hundred percent . Totally recommend them. :)

sujenthiran
sujenthiran · Mobileciti

Is this phone access to internet?

Micheal D.
Micheal D.  

Yes

Rizki Adi
Rizki Adi · Mobileciti

Has anyone bought Samsung Phone from Mobileciti? I'm planning to buy Samsung phone from them but I'm afraid if they import the item from overseas (Mostly Hong Kong) and they claimed its "Australian Stock". I've spoken to one of the Samsung Australia staff that they'll never fix the phone from overseas due to different parts. Also, overseas phone has different software ver. It's basically region locked.

Mobileciti
Mobileciti   DM   

Hi Rizki We don't do grey import, all our stock are made for Australia, come with Samsung Australia local 2 years warranty

Helen
Helen · Mobileciti

Where do I obtain warranty details? I recently bought a White Google Pixel 3 Phone XL.

Carolyn A.
Carolyn A.  

Ask mobileciti

Mobileciti
Mobileciti   DM   

Hi Helen for warranty claim you can visit external link , if you need more support information please email your query to: online@mobileciti.com.au

SCAMD
SCAMD · Mobileciti

Hi Mobileciti
Is there a company operating under Mobilesciti? Their address is 7b/118 Church St Paramatta? Whats your address? They are offering very good deals and buy your existing contract from Vodafone etc? I have signed up with them. Have I been scammed?

Mobileciti
Mobileciti   DM   

Hi 7b/118 church St Parramtta is our address, if you been contacted by someone try to offer you network plan inc Vodafone, they are scammer, we don't offer network plan at this moment and we don't cold calling customer.

nandankumar g.
nandankumar g. · Mobileciti

Is this mobileciti is genuine?
They are giving offers ?

MontyD
MontyD  

Yes. They also have a store in Paramatta NSW. Selling local stock.

Timbo
Timbo · Online store

Are all of the products - iPhones and iPads - Australian standard and serviceable in Australia and approved by Apple ???

Mobileciti
Mobileciti   DM   

Hi Timbo Sorry for the late reply. all Apply stock are Australian Standard(Au stock) and support all the network service in Australia, 100% Apply stock approved by Apple.

Parth P
Parth P · Mobileciti

I just got a call from your company ..

He told me iphone xsmax which cost 70$ including network ....and also he told me that we are happy to broke your 13 month Telstra lease .you guys are paying a rest of that bill..

Is it true . because that guy is asking me for bsb and account number to paying a bills...

Is it true? Or its fake ?

Can u plz send me a email abt this if its true then i am happy to join u if its not then i can complain abt fake people in police ??

[email removed]

Mobileciti
Mobileciti   DM   

Hi Parth P This offer is not from us, we currently do not offer any mobile phone plans or data plans.

Our official domain is mobileciti.com.au

If you have provided any personal / financial info to the scammer please contact your local police station or 131 444 (Police Assistance Line) and let them know that you may be the victim of identity theft.

If you have not provided any details, please consider reporting this scam to Scamwatch: external link  and ACORN: external link 

DeValle
DeValle · Mobileciti

In your produce description iphone 6s plus is called pre-owned. Does this mean professionally refurbished?

Mobileciti
Mobileciti   DM   

Hi DeValle, No, our pre-owned phones are cleaned and checked by our staff, but they are not refurbished. We do sell refurbished phones like the OPPO series.

Hac N
Hac N · Mobileciti

Do you ship your items to USA?

I am an online buyer.

Mobileciti
Mobileciti   DM   

Hi Hac, No we currently do not offer shipping to the United States from our website. Our apologies for the inconvenience.

Zorica  Haska
Zorica Haska · Mobileciti

Greetings

I have a question.What are new or used phones? How many shipping costs do I have for Serbia? Do I have a product warranty?

Zorica

Mobileciti
Mobileciti   DM   

Hi Zorica, We do not ship to Serbia. Most of our products are brand new, those that are used are marked as [Pre Owned]. Our products have warranty in Australia, and some Apple products warranty internationally. For more details you will need to check each product's details page.

tan83
tan83 · Mobileciti

Hi, just would like to know, how much is the reward points worth? I got 846 points to spend :)

Mobileciti
Mobileciti   DM   

Hi tan83, Each reward point will give you a discount off your purchase. 846 points is worth $8.46 off.

SonM
SonM · Mobileciti

I'm looking for a battery for my Samsung Galaxy S5 mobile?

I have purchased some in the past that said genuine but were not and didn't work.

I noticed you have one with charger case?

Can you guarantee that it is genuine not rebranded?

Also why us warranty listed as 3 mths when in australia it has warranty to be min 12 months by law?

Thank you

Audrey S
Audrey S · Mobileciti

I'm interested in purchasing a Moto G5 Plus or Moto G5S Plus. Can yo confirm this is Australian stock and the warranty please? Do they both have dedicated SD card slot, i.e. 3 slots in total - 2 slots for SIM cards and one slot for the SD card?

Mobileciti
Mobileciti   DM   

Hi Audrey All our Mobile phones are Australian stock and covered Motorola Warranty.

- G5 Plus, 2x Sim Cards slots + 1 SD card slot

- G5s Plus, 2x Sim Cards slots, 2nd Sim slot sharing with SD card.

Thanks!

Mohammad
Mohammad · Mobileciti

Sunday close or open?

Mobileciti
Mobileciti   DM   

We open on Sunday from 10AM to 4:30PM. Thank you.

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