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Mobileciti
4.6 from 584 reviews · View Statistics

Reviews

2.9

16 reviews
4
(0)
2
(0)
  • Product Quality
    2.5 (16)
  • Return Claim MadeYes (16) · No
  • Shipping
    4.3 (6)
  • Customer Service
    1.0 (1)
  • Warranty Claim MadeYes (5) · No (8)
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Reviewer Photos & Videos

  • Thumbnail

Extremely difficult to get a refund for their faulty product.

published
  • Thumbnail
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNokia 7.2
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Halena

HalenaPerth, WA

  • 2 reviews

Two faulty products, poor customer service

published

Ordered two sets of earphones from mobileciti via dick Smith online shop for Christmas presents. Neither worked on Christmas Day. Received a refund after sending the product back with no explanation or apology. Seeing as both didn’t work seems like they are selling old stock

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Katrina Price

Katrina PriceBlacktown

  • 7 reviews
  • 2 likes

Product arrived broken.........Sales person accused me of breaking it

published

I purchased a gimbal on ebay from mobileciti. When it arrived I opened the battery area and the cap that covers the battery cavity fell out in my hand. I immediately went to the store to speak to the manager and show him what happened to try and get a replacement or a refund. The manager told me that I had no proof that the gimbal was pre-broken and they would have to send it for review. I had to go back to ebay to get the issue fixed. Ebay was wonderful and dealt with it immediately. Do not buy from MOBILECITI.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedFeiyu AK2000 Gimbal
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Barbara

BarbaraGreater Melbourne (Outer), VIC

  • 2 reviews

It’s something I was looking for.

published

It was very easy to navigate,everything was well written,and you could really understand. I didn’t have to look for more.The price was right and quick response.Thank you very much again.

Product Quality
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Lawrence

LawrenceSydney, NSW

  • 3 reviews
  • 3 likes

Bought Brand New Galaxy S20+ Plus but received [AS NEW]S20

published

I order a Galaxy S20+ at a discounted good price.
But when I received the phone, I noticed that it is just S20.
and the label is
[As New] Samaung Galaxy S20 5G 128GB - Cloud Blue
Are you serious to sell "AS NEW" as brand new phones????
Please do not treat your customer like a fool.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20+ 128GB (5G)
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Virginia

VirginiaGreater Melbourne (Outer), VIC

The most ethical service driven business I have dealt with in ages...Great prices... Mobileciti rocks!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10+ 5G
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JGLS

JGLSGreater Melbourne (Metropolitan), VIC

  • 71 reviews
  • 59 likes

Not the best, i'd not go there again, but finally sorted our problem after three months.

published

We went thru a bad time for months, finally sorted. Phone (thru Catch) does not sit in its charging cradle properly. We also had another charging cradle from an exact same phone and it does not sit in that one either. They kept insisting on photos (of a Port inside a phone??) They did not believe that TWO charging cradles can't hold this phone properly (because of the port) and keep insisting on photos. My sister is heavily disabled and now without a phone and they simply will not accept return of this (we've had it two weeks only and she's never been able to charge it properly). We have evidence from a carer who has also stated above. After three months we've been issued a refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedOPEL MOBILE BIG BUTTON PHONE
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Be careful - wont take returns

published

I bought a phone from this company . Was shipped fast in 2 days. There was an issue with the phone - as the software was hanging . I returned the phone same day to the company - for a replacement phone . And two days after they replied that we cannot issue refund , as the phone has been opened and used ?? How would I know about the issue without using .. They might be a good company , but just be aware if you need any assistance down the track with warranty etc - they will get away with you ... better spend few more $$ and buy from dicksmith / HArvey norman etc - who will provide good services down the track ... I will now go to consumer complain department to get the refund .. what a waste of time

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedLG K8
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Stephan B.

Stephan B.Melbourne

  • 7 reviews
  • 3 likes

A waste of time writing to the customer representative

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedLG G3
2 comments
Mobileciti
Aaron H.Mobileciti
Stephan B.
Stephan B.
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Likemike7777

Likemike7777Perth, WA

Worst online store ever!!

published

Purchased a speaker from them,was defective,refused to believe me,when I returned it insisted it works fine.Had to pay postage to return item and also was charged a fee for returning the item.Should have just gone to be local JBHIFI Or Harvey Norman!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Vincent L.

Vincent L.Launceston, TAS

Great product & Service

published

Very good buy and best response from store
Found from eBay on line
Great product at the best price.Aust.Stock with Invoice.Great to have this Hub and so easy to use.
Highly recommended

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Home Hub
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The reviewer stated that an incentive was offered for this review

Jay

JaySydney, NSW

Superb customer service and fast delivery

published

Would recommend purchasing here as they are super reliable and responsible. I had an issue with my purchase and Jay responded quickly and resolved my issue promptly. Big thumbs up!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedHuawei P30
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Rocky S.

Rocky S.Sydney, NSW

  • 3 reviews
  • 3 likes

Faulty product shipped

published

Bad return and refund service.

Don't have a proper process, just want to sell and don't provide support.

Prices are cheaper, as factory rejected products are fixed and send to customers. For my case i would be taking this thru to law

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
1 comment
Mobileciti
Aaron H.Mobileciti

Hi Rocky

Sorry to hear that you not happy with our service, we offering 12~24 months warranty with all our products also replacement / refund for products under 30 days, if you experiance any issues please contact our CS online@mobileciti.com.au.

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After sales service was exceptional

published

I wasn't going to do anything about the fault on the first phone because it has always been a hassle when dealing with online suppliers and faulty products.
But mobileciti has proved to be very approachable and willing to assist.
Thank you for making this return and replacement a very positive experience.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Mohit

MohitGreater Melbourne (Inner), VIC

  • 6 reviews
  • 3 likes

Great Service

published

Hi Everyone,

Mobilieciti listened to my concern and actioned promptly. I truly appreciate their service. They have agreed to refund me for a product which unfortunately could not meet my expectations but I must say the entire process was seamless. I recommend everyone to buy from Mobileciti.

With Thanks,
Mohit

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedHuawei Watch 2
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GGG8487

GGG8487Sydney, NSW

  • 37 reviews
  • 38 likes

Great customer service

published

Purchased an S8 through their eBay store, but unfortunately the unit had a stuck pixel. I emailed MobileCiti and was able to arrange for a replacement unit. Communication was great the whole way through, and the device was replaced on the spot at their Parramatta store.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
See all Mobileciti reviews

Questions & Answers

Ujwala M.

Ujwala M.asked

Mobileciti

I order Iwatch payment completed but I don’t have any request,shipping information

3 answers
Mobileciti
Aaron H.Mobileciti

Hi Ujwala

can you email your order number/payment detail to online@mobileciti.com.au, our CS team will check and get back to you.

Mobileciti
Aaron H.Mobileciti

Hi Ujwala

I am afraid we are not able to track the details you have provide, I don't suggestion your financial transaction details in this public message, please forward your order details inc screenshot of your payment, and explain where did you place your orders. please forward the detail to online@mobileciti.com.au

Ujwala M.
Ujwala M.

Ok Forward my details to online@mobileciti.com.au
Please check the details

Nemisis v.

Nemisis v.asked

Mobileciti

I really want to purchase this new phone, so I suggested myself this company. I'm currently In Australia, which is where this company is located. There's a shop in Parramatta, so I was wondering if they were really related to this website. How do I know this website isn't fake, selling fake items?

3 answers
lawrence-k
lawrence-k

I purchased an item from their ebay store just last week. They are a legitimate buisness with great products with the bonus of great prices.

Nemisis v.
Nemisis v.

Thanks for the reply! I'm looking forward to purchasing from here.

Virginia
Virginia

mobileciti.com.au are absolutely genuine.. and provide a fantastic service... I even ordered one product and just had a change of mind and they refunded me one hundred percent . Totally recommend them. :)

sujenthiran

sujenthiranasked

Mobileciti

Is this phone access to internet?

1 answer
Micheal D.
Micheal D.

Yes

See all Mobileciti questions

Get an answer from our members and Mobileciti representatives

Mobileciti

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