Reviewer Photos & Videos
Fantastic customer service, very happy.
After purchase I was kept informed at all times about my purchase and delivery status. Item arrived quickly and packed well. Doorbell works brilliantly. Would happily purchase from them again.
Very good customer service.
I am very pleased with the price and quality of the product. Communication with the Seller was prompt and very helpful. Delivery was very prompt and the product was well packaged for safe delivery.
Disastrous Post-Purchase Customer Support
If you're looking for an online phone store that has quick solutions to defects with new handsets, don't consider Mobileciti.
I bought a Samsung Galaxy A71 that had a defective screen within the first 30 days and, firstly; they took three weeks to repair the phone with a screen that had the same issue, then I sent the phone back and they took three more weeks to decide whether I should get a refund or not. Their website claims they honour "faults within the first 30 days" with "an expedited exchange process", it seems this is all lip service th...
Fast and great service
I bought a Motorola Z2 Play phone. I appreciated the very quick delivery. Unfortunately, the phone was not functioning as it should have been. I contacted Mobileciti and after a few days of staff trying to troubleshoot the fault (perfectly understandable process) I returned the phone to them and they sent me a replacement. Staff were wonderful in communicating with me and keeping me informed of what was happening and when they had posted the replacement phone. I wouldn't hesitate to order any products from Mobileciti again - great range, competitive prices and very helpful staff.
Competitive with service to boot
Bought item as a gift for my daughter. Simple process with competitive price. Super quick with delivery done in 2 days. Package arrived well protected with bubble wrap to protect product. Would definitely buy from them again and recommended them highly.
A brilliant experience and a wonderful phone
The phones size is great, the same width as my old Motorola but taller. Text is clear and bright.
User interface is easy to understand and very beautiful. Plenty of themes and wallpapers. The screen is very clear. Old software that no longer worked on my Motorola (that I had paid for) now works perfectly.
A great retailer who prides themselves on giving the user a wonderful experience and who sell good quality products.
I bought a pair of headphones. It was quite costly but it was posted without postage charges and as an express item I received it in less than a week, despite the Covid delays. The item was securely packed and delivered safely. The store is friendly, communicates well and responds to questions promptly. I would recommend this store very highly.
Super fast delivery. Great product and great price. All info from purchase to tracking order info updated immediately. Happy with service and product. Have bought before and will again via eBay.
Simple and professional
I purchased the product via their ebay store. Ebay is always pretty easy to navigate. The purchase process was smooth with lots of detail about the product. Price was competitive Communication was great and the product was dispatched within hours..
Awesome service and fast delivery in good price.
The item bought is in excellent package and exactly matches the description listed on website.
Very good quality and is totally brand new.
Perfect customer service, extremely fast delivery, happy with my purchase, made another order today. Thank you guys
Happy customer, found what I wanted easily, product was extremely wonderful..Happy with my purchase bought another tablet today for my husband. Response from the shop was fast and great. Thanks
I purchased a Xiaomi QCycle ebike from this store (ebay). Their customer service was great answering any of my questions, the bike arrived within 2 days of ordering.
I highly recommend.
Absolutely amazing service. Ordered a mobile on Thursday morning and received it Friday noon. Highly recommended. Great price too. This was my second phone from them. My go to store.
One of best customer service experience I have ever had. The DJI OSMO Action was also pretty good.
The DJI OSMO Action camera is fantastic. Does all the functions I require and is a great action camera.
The customer service and actions taken by the staff have been one of the best I have ever experienced. From their knowledge and experience to their general communications, it has been one of the best experiences I have with an online retailer. Great work. I would highly recommend Mobileciti Online store.
DO NOT SHOP AT MOBILECITI
Ordered a phone online and was sent an empty box. Contacted mc online and they demanded credit card details, photo id and personal information, even went as far as accusing any housemates of being theives. .Would not accept the box when i returned it and refused to send the phone refused or to issue a refund. $1000 out of pocket and now have enlisted consumer affairs to investigate.
- Online store
- Verified customer
Good service and quick delivery
I was purchasing an electronic body scale through eBay. As I knew the particular brand and model I was after it was easy to identify a seller. Placing the order was quick. I was very happy when I received the goods the next day. It was well packaged and there was follow-up to let me know what to do if there is an issue with the product. I have only had it for a few and it is performing well. Happy with the outcome.
- Online store
- Verified customer
Apple AirPods Pro
Fast delivery, Apple AirPods Pro, Great service! Safe delivery, quality product, did I mention Fast delivery?! Thank you for the detailed information provided.
I will recommend store and website to a friend.
JBL Link View Screen Speaker with Google Assistant - Black
Easy to use to navigate.
I’m loving it! I’m enjoying my music even more when I’m in the kitchen, sounds quality is great!
Follow tips for cooking and video calling with your love ones.
Very happy customer - excellent customer service
I have purchased over the years 3 phones from Mobileciti. Their products and service are excellent.
I just purchased my 3rd phone and got it within 2 days, excellent customer service.
- Online store
- Verified customer
What more can you want?
I don't know how long Mobileciti has been around for but I've just ordered my 3rd mobile from them. I ordered it on Saturday and received it on Tuesday. Same with my other phone purchases. I always got the merchandise within 2 business days, even during covid!
All phones ordered over the years were brand new, sealed in a box, never opened and they all still work today. Even when I changed my mind about the colour of the Motorola G4 I ordered a few years ago, a quick call to Mobileciti and they swapped it for me. Great service!
Mobileciti's w...ebsite is easy to navigate, no annoying pop-ups or obnoxious cross and up-selling. Phones can be searched by brand, price or features. The prices are excellent. Be aware, you may be tempted by those Hong Kong based or Australian sellers that don't have an address. Those phones are a bit cheaper and are usually returned, damaged or re-conditioned goods. All phones ordered to date from Mobiliciti have been brand-spanking new and worked. There's not much else to say except that my next phone will also be bought from Mobileciti.
Questions & Answers
I order Iwatch payment completed but I don’t have any request,shipping information
can you email your order number/payment detail to email@example.com, our CS team will check and get back to you.
I am afraid we are not able to track the details you have provide, I don't suggestion your financial transaction details in this public message, please forward your order details inc screenshot of your payment, and explain where did you place your orders. please forward the detail to firstname.lastname@example.org
Ok Forward my details to email@example.com
Please check the details
I really want to purchase this new phone, so I suggested myself this company. I'm currently In Australia, which is where this company is located. There's a shop in Parramatta, so I was wondering if they were really related to this website. How do I know this website isn't fake, selling fake items?
I purchased an item from their ebay store just last week. They are a legitimate buisness with great products with the bonus of great prices.
Thanks for the reply! I'm looking forward to purchasing from here.
mobileciti.com.au are absolutely genuine.. and provide a fantastic service... I even ordered one product and just had a change of mind and they refunded me one hundred percent . Totally recommend them. :)
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