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Mobileciti
4.6 from 584 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Shipping
    3.0 (1)
  • Warranty Claim MadeYes (1) · No (1)
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Lizzie B.

Lizzie B.Sydney Surrounds, NSW

  • 3 reviews

Excellent site, but...

published

I was recently in the market for an iPhone XR, and was looking for cheaper options to Apple. I found MobileCiti, and was impressed with their prices. I found the phone I was looking for, placed the order and received a receipt for my purchase, however did not receive a dispatch notice. I emailed the store, and a reply cam promptly, saying that the site was not correct in it's stock count, and could have another option, or a refund. I asked for a full refund, which they then responded to right away.
Overall, I am a happy with the customer service, however I am not happy with the misleading information on the website. I could possibly be buying from here in the future. Thank you!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Susan Bricknall

Susan BricknallGippsland, VIC

  • 2 reviews
  • 1 like

Disappointing

published

In Dec 2018 my husband bought an iPhone for our granddaughter who has an intellectual disability. The ph has been working well up until a few days ago when we realised we were unable to contact her on the phone. The reason being you now can’t hear it ring. I tried to speak to someone from mobileciti but I was forced to leave a message instead. I have also emailed mobileciti and as yet haven’t reserved any message or ph call. It’s very disappointing and unacceptable that I’m unable to talk to someone in the hope of having this rectified ASAP.

Product Quality
Shipping
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1 comment
Susan Bricknall
Susan Bricknall
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Online purchase efficiency

published

The product price is really competitive than others. I'm very satisfied with the service and efficiency delivery no more than the Guaranteed day. Also happy with 2 yeas warranty.

1 comment
Mobileciti
Mobileciti S.Mobileciti
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Thanks heaps

published

Prompt service and delivery. The consultant had a very helpful and friendly phone manner .Thanks heaps for taking the time to explain things

1 comment
Mobileciti
Mobileciti S.Mobileciti

Hi atm,

Thank you for your feedback. Can we ask what we could improve on to get to 5 stars? Please let us know, we take customer service very seriously.

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JudyMitch

JudyMitch

  • 3 reviews
  • 1 like

Konka U6 mobile user guide

published

The support from Mobile Citi was fantastic regarding the assistance of the User guide. Thank you so much in responding to my cry for help!!!

1 comment
Mobileciti
Mobileciti S.Mobileciti

Hi Judy,

Thank you for your kind comments. If there is anything further we can do for you, please don't hesitate to contact us.

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Jose

JoseBrisbane

Nice service

published

I like it, it was a very good service and the person who attended me was a very good. Thanks

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taylor

taylorVictoria

  • 17 reviews
  • 12 likes

Bit of a mix up with order no ones fault

published

Mix up with order however mobileciti rectified straight away and situation was fixed. Not all online companies are as happy to make sure an issue is sorted out, mobileciti was.

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AlexG

AlexGMelbourne

  • 8 reviews
  • 4 likes

Definitively the place to buy mobile phones

published

I have bought a mobile phone from them a few months ago. They have a good stock of big brands as good variety of budget phones. They also have plenty of options on dual sim card phones.
The delivery was fast and the transaction was quite smooth.

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Good Customer service and fast delivery

published

I bought Samsung Gear S3 smart watch from them. Very good price compare to other big retail store. I paid for express post and receive the product within 1.5 days. Sent couple emails regarding the product before.I place the.order and.they always reply very quick.

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Julian

JulianWestern Australia

  • 12 reviews
  • 5 likes

Late delivery, yet nice packaging

published

The phone that I purchased on 26th of July arrived in Perth metro today 3rd of August because it was shipped using eParcel Standard. For a purchase worth over $500, I'd expect that you may send it by eParcel Express which is a fair expectation. Cutting off your profit margin by only $3 to upgrade the shipment to Express won't harm your business for sure yet it makes it much more attractive in the eyes of the customer.

Other than above, the parcel arrived safe and without any damage in a shock proof packaging. The good was factory sealed and as described on the website at the time of purchase.

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Bit disappointed at first but great turnaround in the end

published

Got a Blueant headphones and unfortunately arrived broken; after sending them back and being in contact with the Mobileciti team, they send a replacement headphones. Thanks very much for the support throughout the journey!

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brian

brian

  • 273 reviews
  • 75 likes

very Good

published

I bought a Samsung s5 mini android smartphone through the eBay and it arrived very quickly with no fuss and it was brand new still in the box just like mobi citi declared

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Great Service

published

Only had to wait 1 day for my phone to be delivered. Great Service. Very competetive price. There was a glitch on the website during payment but they rectified the situation immediatley.
Thank you!

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for taking the time to provide us the feedback. It's always pleasing to hear that our customers are happy with our service !

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fast efficient service

published

this phone arrived very well packed and was exactly as described on web site. The service was very fast and we could track the item if needed. But really did not have to as correspondence was very good they kept us up to date all the way. Thank you

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for having taken your time to provide us with your valuable feedback!

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gadget709765

gadget709765sydney

  • 16 reviews
  • 11 likes

Repeat customer, excellent customer service!

published

A little surprised with some of the reviews. I have purchased all my androids and iphones at Mobileciti for several years now and never had a problem. Had an issue with a one recent purchase though and the sales guys there were very helpful and understanding. Given that I was being that "difficult" customer, I was quite impressed of how they handled it, making it a win win. To say the least, I will be a returning customer. Their prices are competitive too.

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for having taken your time to provide us with your valuable feedback!

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Good service

published

Good priced phone and delivered on time, phone help was good and followed up by a email. had trouble connecting to the internet on my new phone but the help desk set me in the right direction. Hard to find correct cover and screen protector in Australia.

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for having taken your time to provide us with your valuable feedback!

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Brazen

BrazenSydney Surrounds, NSW

  • 9 reviews
  • 9 likes

Awesome service and support

published

Just wanted a Mobile outright .. No crap good service and no tricks. Would recommend highly.

JB Hi Fi Pricing more expensive, Website showed stock and staff just said website is wrong

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for taking the time to give us your feedback!

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Good online service. Call service could improve.

published

Great online service. Moto 360 arrived in 2 days. Perfect. Staff when I called weren't that interested it seemed to give advice. Almost lost my business.

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for taking the time to give us your feedback!

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Mars

MarsMelbourne

  • 2 reviews
  • 1 like

A pleasure to do business with

published

Very good prices and fast delivery. Good aftersales support. Fixed an issue I had in a professional and timely manner. I would highly recommend them.

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for taking the time to give us your feedback!

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Fast and good service!

published

I was Very satisfied, they had very speedy service and good prices. Overall a good experience and I will order from them again

1 comment
Mobileciti
Aaron H.Mobileciti

Thank you for taking the time to give us your feedback!

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Page 1 of 2
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Questions & Answers

Ujwala M.

Ujwala M.asked

Mobileciti

I order Iwatch payment completed but I don’t have any request,shipping information

3 answers
Mobileciti
Aaron H.Mobileciti

Hi Ujwala

can you email your order number/payment detail to online@mobileciti.com.au, our CS team will check and get back to you.

Mobileciti
Aaron H.Mobileciti

Hi Ujwala

I am afraid we are not able to track the details you have provide, I don't suggestion your financial transaction details in this public message, please forward your order details inc screenshot of your payment, and explain where did you place your orders. please forward the detail to online@mobileciti.com.au

Ujwala M.
Ujwala M.

Ok Forward my details to online@mobileciti.com.au
Please check the details

Nemisis v.

Nemisis v.asked

Mobileciti

I really want to purchase this new phone, so I suggested myself this company. I'm currently In Australia, which is where this company is located. There's a shop in Parramatta, so I was wondering if they were really related to this website. How do I know this website isn't fake, selling fake items?

3 answers
lawrence-k
lawrence-k

I purchased an item from their ebay store just last week. They are a legitimate buisness with great products with the bonus of great prices.

Nemisis v.
Nemisis v.

Thanks for the reply! I'm looking forward to purchasing from here.

Virginia
Virginia

mobileciti.com.au are absolutely genuine.. and provide a fantastic service... I even ordered one product and just had a change of mind and they refunded me one hundred percent . Totally recommend them. :)

sujenthiran

sujenthiranasked

Mobileciti

Is this phone access to internet?

1 answer
Micheal D.
Micheal D.

Yes

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Mobileciti

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