Excellent site, but...
I was recently in the market for an iPhone XR, and was looking for cheaper options to Apple. I found MobileCiti, and was impressed with their prices. I found the phone I was looking for, placed the order and received a receipt for my purchase, however did not receive a dispatch notice. I emailed the store, and a reply cam promptly, saying that the site was not correct in it's stock count, and could have another option, or a refund. I asked for a full refund, which they then responded to right away.
Overall, I am a happy with the customer service, however I am not happy with the misleading information on the website. I could possibly be buying from here in the future. Thank you!
In Dec 2018 my husband bought an iPhone for our granddaughter who has an intellectual disability. The ph has been working well up until a few days ago when we realised we were unable to contact her on the phone. The reason being you now can’t hear it ring. I tried to speak to someone from mobileciti but I was forced to leave a message instead. I have also emailed mobileciti and as yet haven’t reserved any message or ph call. It’s very disappointing and unacceptable that I’m unable to talk to someone in the hope of having this rectified ASAP.
Online purchase efficiency
The product price is really competitive than others. I'm very satisfied with the service and efficiency delivery no more than the Guaranteed day. Also happy with 2 yeas warranty.
Prompt service and delivery. The consultant had a very helpful and friendly phone manner .Thanks heaps for taking the time to explain things
Konka U6 mobile user guide
The support from Mobile Citi was fantastic regarding the assistance of the User guide. Thank you so much in responding to my cry for help!!!
I like it, it was a very good service and the person who attended me was a very good. Thanks
Bit of a mix up with order no ones fault
Mix up with order however mobileciti rectified straight away and situation was fixed. Not all online companies are as happy to make sure an issue is sorted out, mobileciti was.
Definitively the place to buy mobile phones
I have bought a mobile phone from them a few months ago. They have a good stock of big brands as good variety of budget phones. They also have plenty of options on dual sim card phones.
The delivery was fast and the transaction was quite smooth.
Good Customer service and fast delivery
I bought Samsung Gear S3 smart watch from them. Very good price compare to other big retail store. I paid for express post and receive the product within 1.5 days. Sent couple emails regarding the product before.I place the.order and.they always reply very quick.
- Verified customer
Late delivery, yet nice packaging
The phone that I purchased on 26th of July arrived in Perth metro today 3rd of August because it was shipped using eParcel Standard. For a purchase worth over $500, I'd expect that you may send it by eParcel Express which is a fair expectation. Cutting off your profit margin by only $3 to upgrade the shipment to Express won't harm your business for sure yet it makes it much more attractive in the eyes of the customer.
Other than above, the parcel arrived safe and without any damage in a shock proof packaging. The good was factory sealed and as described on the website at the time of purchase.
Bit disappointed at first but great turnaround in the end
Got a Blueant headphones and unfortunately arrived broken; after sending them back and being in contact with the Mobileciti team, they send a replacement headphones. Thanks very much for the support throughout the journey!
I bought a Samsung s5 mini android smartphone through the eBay and it arrived very quickly with no fuss and it was brand new still in the box just like mobi citi declared
Only had to wait 1 day for my phone to be delivered. Great Service. Very competetive price. There was a glitch on the website during payment but they rectified the situation immediatley.
fast efficient service
this phone arrived very well packed and was exactly as described on web site. The service was very fast and we could track the item if needed. But really did not have to as correspondence was very good they kept us up to date all the way. Thank you
- Verified customer
Repeat customer, excellent customer service!
A little surprised with some of the reviews. I have purchased all my androids and iphones at Mobileciti for several years now and never had a problem. Had an issue with a one recent purchase though and the sales guys there were very helpful and understanding. Given that I was being that "difficult" customer, I was quite impressed of how they handled it, making it a win win. To say the least, I will be a returning customer. Their prices are competitive too.
Good priced phone and delivered on time, phone help was good and followed up by a email. had trouble connecting to the internet on my new phone but the help desk set me in the right direction. Hard to find correct cover and screen protector in Australia.
Awesome service and support
Just wanted a Mobile outright .. No crap good service and no tricks. Would recommend highly.
JB Hi Fi Pricing more expensive, Website showed stock and staff just said website is wrong
Good online service. Call service could improve.
Great online service. Moto 360 arrived in 2 days. Perfect. Staff when I called weren't that interested it seemed to give advice. Almost lost my business.
A pleasure to do business with
Very good prices and fast delivery. Good aftersales support. Fixed an issue I had in a professional and timely manner. I would highly recommend them.
Fast and good service!
I was Very satisfied, they had very speedy service and good prices. Overall a good experience and I will order from them again
Questions & Answers
I order Iwatch payment completed but I don’t have any request,shipping information
can you email your order number/payment detail to firstname.lastname@example.org, our CS team will check and get back to you.
I am afraid we are not able to track the details you have provide, I don't suggestion your financial transaction details in this public message, please forward your order details inc screenshot of your payment, and explain where did you place your orders. please forward the detail to email@example.com
I really want to purchase this new phone, so I suggested myself this company. I'm currently In Australia, which is where this company is located. There's a shop in Parramatta, so I was wondering if they were really related to this website. How do I know this website isn't fake, selling fake items?
I purchased an item from their ebay store just last week. They are a legitimate buisness with great products with the bonus of great prices.
Is this phone access to internet?
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