Liars. Do not ship from in Australia as claimed. Either from China or UK. Are in administration in Australia. Fake
Claim on their website to be in Australia yet now by email admit they are not and shipping will take much longer than advertised. I doubt they even will send. Liars
- Verified customer
I was happy over all
i thought the fact its a .au website was shipping from the UK was odd, but i was surprised at how quick everything arrived . i'd shop again for sure. maybe just make it more clear of the dispatch location at time of purchase
The reviewer stated that an incentive was offered for this review
stole my money!
After online purchase and payment I was emailed to say that one of the items bought is "no longer available" and that I will be given a refund "within 2-4 business days". Despite email requests, two weeks later I still have not been given a refund! Also, the url "mobilezap.com.au" and the payment in AUD, yet my credit card charged an international transaction fee...
- Verified customer
Bad and delayed communication
Placed order and needed to cancel within hours. Followed correct procedure on site for cancel process but silence followed for over 24 hours. No response until item shipped and now they are saying too late to cancel as item already shipped. In other words we have your money now so we don't care. Company is based in UK not AUS so deceiving. Item being sent from UK.
I specifically looked for a genuine leather case for my Samsung A6 and finally found the Olixar one listed on MobileZaps site. When I received the product 12 days later, it was a cheap and inferior thin vinyl product that had been packed in an Olixar branded press-seal bag. I assume they have switched the original high quality one with some cheap knock-off as the "middle-man" I wish I had seen the Olixar site sooner and bought directly from them. I notified Olixar of the issue also.
Dreams turn into nightmare quickly
Bought a case states mint in color
Waited for while even though it's an Australian site, found out it wasn't when I received package which was sent from overseas.
When I checked the item ,it clearly shows a gray color. Sent an email. They said send a photo. And I did. Next thing, they say it's the color, it's mint. If you are not happy you can return the item but you have to pay for return yourself. It was a quick and direct answer to refuse to accept their mistake. I would definitely keep away from this company. They are not Australian as thought to be and customer service is rude and refusing to play.
Classy looks, great features and Functional Product!
Very user friendly website with a great range of products for latest new and not so new phones with a plethora of accessories for every occasion, this is my third purchase from this store and I really must say it is my go to store for price and product availability, as I live in Australia it is a little bit of a wait for your order but a few extra days is worth it, love my latest cover (Christmas present for my partner) and will be ordering again when purchasing my next mobile phone!
- Verified customer
great product but not as heavy duty as was needed.
store was easy to navigate with a great range of products. i was after one thing. a drop resistant case for my new note9 because I'm a real dropper! zizo bolt case with tempered glass. looked great sounded heavy duty and was received with that thought still intact. i have had the case for a few months now. first to go was the belt clasp. which in all seriousness didn't bother me. today however after trying to open the front protective cover (seriously great addition to a case(for a dropper) and the locking tab snapped off.. no excessive force j...ust a normal pull phone out of pocket press back tab and.... snap! i was quite upset.. great looking phone case but sadly the plastic is just not quite strong enough.. thanks anyway! i might just have to save up for a named brand next time!
Actual purchases went smoothly, but, ugh, the after-sale pestering and spam...
It's exasperating when you know that a manufacturer makes a certain item, and that there is no impediment to that item being marketed in Australia, but you can't find a reasonably accessible bricks-and-mortar retailer who carries that exact-same item. This is one of the reasons why it can be more time- and cost-effective to buy your desired item online and pay for postage rather than running around town (perhaps in vain) trying to find someone who carries that exact-same item in their store.
In my case, this meant – somewhat absurdly – impo...rting all the way from Britain a couple of items that could have been shipped straight from manufacture in Korea or China to Australia. I've made two very simple purchases of smartphone accessories from MobileZap over the past couple of years. Before I continue, let me state clearly here that the purchases were shipped promptly and arrived in good condition at my home. All good in that respect. When you go to a bricks-and-mortar store, you buy the item, leave the store, and, unless you later need to return the item for some reason, you're DONE. It's not that straightforward with MobileZap. Like many businesses these days, MobileZap cannot be trusted to exercise mature self-restraint with your email address, and will send marketing spam, despite the fact that you have never given informed consent to it. Buying something does not equate to consent to be sent spam. But it doesn't end there. You will also receive a request to provide review feedback about their business, and another request to write a review of whatever product(s) you bought. Can't I just order the product, pay for it, receive it, and be DONE? Imagine a bricks-and-mortar retailer chasing after you in the car park for a couple of reviews.
- Verified customer
Great range, great prices, great products
Mobile accessories in Australia are often expensive and restricted in range. Going with MobileZap is much better. They have a good range of products and the prices aren't expensive. I've used the site many times and it's always been a good experience. If you are going for one thing, it's often worth checking out what other things they have as well, since combining postage is a good idea and they often have other useful stuff as well.
- Verified customer
I ordered 2 items from the Australian website for my Samsung & was surprised when order tracking info showed it was coming from the UK so I thought I'd be waiting for weeks but no! My order arrived within the week & was exactly what I asked for, couldn't be happier. They kept me up to date via email throughout the shipping process & my order arrived safely & well packed.
I bought a Huawei earbud from MobileZap as they don't have it in Australia. As the website ending in .com.au, I thought the company was in Aus, but turned out to be in UK. I had to pay for overseas transaction fee and delivery fee. The delivery was fast though.
2 days later I requested for a refund because the earbud was faulty. I later found out it's a common problem on this product so I asked for a refund. They requested to send this back to UK and I had to pay for return delivery (and the instruction states if it's found faulty, then they...will pay me up to $20 for delivery). 2 weeks later, I followed up with them and they took few days to test it. In the end I received my refund plus the $20. It was good that I was receiving email response, but they work in different time zone so don't expect a instance response. I will still purchase from this website in the future.
Don't buy from mobilezap. They take your order and payment and ..not to worry what happens next . Yo
Service out of this world! Simply shocking!
They take your order & payment and ..not worry what happens next . You have to wait for weeks. I'm waiting since 29 September 2018 and today is 23 October 2018.
They advertise items which they don't have on stock!
Questions & Answers
Product has just arrived with arm bent towards cupule. Arm is fixed rigid and cannot be adjusted. Limited instructions with unit do not cover a rigid arm. How do I fix this? Are there more instructions? or troubleshooting info?
How long do you normally wait for products to arrive? I bought a case two weeks ago and im still waiting for it to arrive.
Where is mobilezap shipping from?
I believe the UK for alot of items.(i ordered a phone cover) They do have a store in NSW, and when you call them Australian staff will help you.
But, dont be tricked into thinking you will have your item with in 3 days shipping, when shipped from there UK warehouse expect at least 15 days. Avoid them if you need it quickly.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.