Reviewer Photos & Videos
faded within months - not happy
don't believe the fake reviews they post, my Modwood faded within the first few months. Really disappointed with the product definitely wouldn't look at using it again - ever! not happy.
same experience as everyone else - should have heeded the warning!
no support from Modwood, even used their new Xtreme guard board and a few months later its already faded beyond recognition. their warranty isn't worth the paper its written on - DO NOT BUY MODWOOD!
Dangerous! Modwood customer service and products failed
We purchased Modwood as a sustainable alternative to wood but it split dangerously in several places and family member’s foot went through it! Modwood failed to respond to phone and written complaints. Builders who came to quote to replace it were equally appalled.
Another Modwood disaster
Same experience as all the other victims- laid with the proper clip fixing system at great expense and simply can not tolerate The Australian sun and weather / buckled / split / deformed - not acceptable given the worthless warranty and high cost - only a matter of time as word is spreading modwood / your days
days are numbered , any builder recommending will shoot their own reputation Down.
The worst product ever!
I couldn't be more disappointed. 6 months after installation, the deck went from a nice deep red-brown to a faded, pale pink colour - how do they get away with it? 5 years on and my deck is crumbling and falling apart. The worst part is, Modwood don't want to help me AT ALL! So very disappointing. So much for this Australian made terrible product. Never again. Save yourself the hassle and STEER CLEAR of Modwood!
Very Disappointed with lack of Quality
We installed at great cost several areas around out house with Modwood. It has bowed in a number of sections allowing water to sit on the decking for long periods. It was installed by a builder. Modwood have fobbed us off and showed no interest despite us sending many photos and evidence. We are so disgusted we have gone to Consumer Affairs. It does not deserve a rating.
Had to give one star as couldn't rate any lower
This was a very expensive mistake. Despite claims as to the longevity and being supposedly maintenance free this product has become the complete opposite. It started to crack, twist, warp and swell after about 2 years and now after a further 6 years is like walking on corrugated iron it is SO uneven. Gaps have joined up and now pools water in places. Despite contacting Modwood on several occasions and completing their claim forms including a plan with numerous accompanying photos was denied any warranty claim. NEVER use this product. It is going to be very expensive to replace. Over promised and under delivered. SO, SO disappointed.
Does anyone know of a viable alternative?
Another Modwood disaster.
In 2015 we built a new architecturally designed studio, we were sold on using Modwood for our decking due to it's durability and low maintenance. That couldn't have been further from the truth - It has been an expensive disaster, after 4 years the decking started swelling and splitting and any areas exposed to the weather started turning green. We contacted Modwood with our concerns and they have just basically fobbed us off. I have persisted and over the past 3 months sent over 50 photos and emails. They eventually have offered me a small disc...ount if I purchase enough new Modwood from them to replace our decking. Sadly my story reflects the same as all the other reviews here, it seems Modwood take no responsibility for their defective product and the damages, costs and inconvenience that result. I have lodged a complaint with the ACCC but perhaps a class action is in order. Now with a whole bunch of new suspect 5 star reviews from Modwood agents and installers who DON'T disclose their commercial relationships with Modwood they are clearly contravening ACCC review guidelines.
I had a Modwood deck installed thinking it would be the best product for wear & require little maintenance -WRONG WRONG WRONG! It has become impregnated with the months of red dust that was in the air during the severe summer we all endured as well as warping & borders constantly have to be re-screwed - WORST product I have used... my husband & I have built 6 homes & renovated 4! I would not recommend this dreadful product & advise people to use true & tested products like hardwood or merbau decking which would have been at least 75% of what we paid for the Modwood deck - most unhappy!
Waste of money
10 year residential warranty states no splitting or warping however half of my deck is split, builder knows QBCC cannot do anything about it, paid nearly $9k for a deck which will need replacing, splitting started after 6.5years. I wish I'd have fitted merbau deck but was convinced by the deck builder when he said Modwood was a superior product that would last a lifetime with 10year warranty. Promises vs reality. I paid for a deck that looks like it needs replacing after 7 years why on earth would I spend $9k on just 7 years. No one is wil...ling to sort out as it falls outside building guidelines due to modwood saying the boards have split due to installation error and builder saying he fitted them correctly and will not do anything about it. Anyone up for a class action?
what a piece of ...............
I am a wheelchair user and the Occupational Therapist OT recommended Modwood. A government agency part funded cheap pine ramp but the OT convinced us to pay more and go with the Modwood as it would hold out better to the daily traffic and is easier to maintain.
We self funded most of the ramps at our previous properties and have always used a hard timber. Slight upkeep but nothing compared to the Modwood. I did some research and agreed with the OT as it was used in commercial environments and appeared to uphold to its statements. I have contacted Modwood and they have just given me a blanket statement which really means nothing.....Keep away from this ......
Modwood- complete failure, unsuitable for the Tropics
We laid 80 m2 of the 132 mm board using the Modwood Klevaclip for an elderly long term client at the end of 2011. After 4.5 years the product suffered significant deterioration and I commenced discussions with Modwood as to rectification.
Modwoods position is that the warranty exists between the supplier and the owner, who in this case is 89 years of age and not going to have a dispute with a supplier.
Attached is a link to a folder with a dozen images taken earlier this week of the deck in it current state.
It is now unsafe and obviously not ...
Modwood compensation was a sorry from the Queensland Manager Michael
We put a deck at the end of our pool using modwood just three years ago and I am in shock with how much it keeps fading. Not just a few months after installed it just keeps fading. The manager mentioned about products they have brought out to recolour there product. We bought them for just under $200 and we have just done it this week. The review above worried me as I did notice a board that looks higher than the rest. I had my fencing guy come out last week and have to adjust the fence panel as he said the deck has moved. If this gets worse we will be asking for compensation and if I only get a sorry like last time well have to go to the next step. We had to buy the products and then pay a guy to repaint our boards.
Do not use, ever !
So upsetting to see what we now have to live with. Laid about 6 years ago & expensive. Has now warped, buckled & lifted. Very hit to walk on in hot sun.
Will need to replace whole deck at more great expense.
Very inferior product
I installed 150sq meters of Modwood Decking 8 years ago and the board continue to crack and swell when moisture is absorbed. Modwood are not offering any replacements and denying responsibility for a faulty product
Questions & Answers
Our north facing deck was installed a few years ago and have had no problems until now where we appear to have a black mould appearing on the deck. Not sure how to deal with this. Any advice?
Please refer to Care & Maintenance guide on our website:
We have had a mod wood decking both top and bottom installed the upper level the wind from a West how's through and the decking howls's like anything what causes this
Cannot answer why wind howls through but we are very disappointed with our Modwood deck...it certainly is NOT maintenance free & scuffs & marks....was impregnated with red dust from recent bush fires. Very unhappy with product.
Disappointed with my modwood deck too, wish I had chosen to install a wood deck not modwood. Had it professionally installed, its warped and split where 50% of the screws have been placed, waste of money, told it would last 25 years and it was only 7years old when I started having problems. RE howling try covering part of deck to identify which part is howling, if its isolated to one spot maybe you can install some flashing to stop it. Steel Flashing can be made to any size with different angles of creases from a fabricator, is in most colourbond colours and is pretty cheap.
Our local Kingswood Council has used MODWOOD on their public boardwalk near Victory Park, Chelsea. I have been here for 10 years and it still looks perfect. They are planning to put MODWOOD on a new boardwalk further down. I wanted to put a new outdoor deck to replace our 10 years old breaking up merbau, which takes a lot of maintenance.....but now worried by your reviews.
I am most unhappy with the product...it fades, during the hot summer it became impregnated with red dust that was blowing around & because of water restrictions we could not hose; it scratches & we have been told the only way to get rid of the scratch marks is to hand sand with fine sandpaper!
I would definitely not recommend & go would investigate other decking materials
Hope this helps
Mary we were all set to get it done and then a friend who is a commercial painter recommended we researched it more as he had seen a lot of residential failures over the years. Maybe they use a different rating for commerical jobs.
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