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ModWood
3.1 from 57 reviews · View Statistics
See the Best Home Improvement in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    1.1 (9)
  • Timeliness
    1.1 (8)
  • Job Satisfaction
    1.0 (9)
  • Rates and Fees
    1.0 (8)
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anthony f.
anthony f.Far North Queensland, QLD

faded within months - not happy

published

don't believe the fake reviews they post, my Modwood faded within the first few months. Really disappointed with the product definitely wouldn't look at using it again - ever! not happy.

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Customer Service
1/5
Timeliness
1/5
G.Taylor Constructions
G.Taylor ConstructionsCentral Queensland, QLD
  • 2 reviews
  • 5 likes

Absolutely horrible!!

published

same experience as everyone else - should have heeded the warning!
no support from Modwood, even used their new Xtreme guard board and a few months later its already faded beyond recognition. their warranty isn't worth the paper its written on - DO NOT BUY MODWOOD!

Customer Service
1/5
Timeliness
1/5
ModWood
ModWood T.ModWood
Sandy
Sandy
  • 6 reviews
  • 5 likes

Dangerous! Modwood customer service and products failed

published

We purchased Modwood as a sustainable alternative to wood but it split dangerously in several places and family member’s foot went through it! Modwood failed to respond to phone and written complaints. Builders who came to quote to replace it were equally appalled.

Customer Service
1/5
Timeliness
1/5
ModWood
ModWood T.ModWood
Mitch W.
Mitch W.
  • 3 reviews
  • 4 likes

Another Modwood disaster

published

Same experience as all the other victims- laid with the proper clip fixing system at great expense and simply can not tolerate The Australian sun and weather / buckled / split / deformed - not acceptable given the worthless warranty and high cost - only a matter of time as word is spreading modwood / your days
days are numbered , any builder recommending will shoot their own reputation Down.

Incentivised Review No
ModWood
ModWood T.ModWood
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Aceman
AcemanSydney, NSW

The worst product ever!

published

I couldn't be more disappointed. 6 months after installation, the deck went from a nice deep red-brown to a faded, pale pink colour - how do they get away with it? 5 years on and my deck is crumbling and falling apart. The worst part is, Modwood don't want to help me AT ALL! So very disappointing. So much for this Australian made terrible product. Never again. Save yourself the hassle and STEER CLEAR of Modwood!

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Customer Service
1/5
Timeliness
1/5
Disgusted
DisgustedVictoria

Very Disappointed with lack of Quality

published

We installed at great cost several areas around out house with Modwood. It has bowed in a number of sections allowing water to sit on the decking for long periods. It was installed by a builder. Modwood have fobbed us off and showed no interest despite us sending many photos and evidence. We are so disgusted we have gone to Consumer Affairs. It does not deserve a rating.

Incentivised Review No
rob1717
rob1717Peel, WA
  • 2 reviews
  • 7 likes

Had to give one star as couldn't rate any lower

published

This was a very expensive mistake. Despite claims as to the longevity and being supposedly maintenance free this product has become the complete opposite. It started to crack, twist, warp and swell after about 2 years and now after a further 6 years is like walking on corrugated iron it is SO uneven. Gaps have joined up and now pools water in places. Despite contacting Modwood on several occasions and completing their claim forms including a plan with numerous accompanying photos was denied any warranty claim. NEVER use this product. It is going to be very expensive to replace. Over promised and under delivered. SO, SO disappointed.

Does anyone know of a viable alternative?

Customer Service
1/5
Timeliness
1/5
Peter FM
Peter FMByron Bay
  • 4 reviews
  • 20 likes
  • Verified

Another Modwood disaster.

published
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Customer Service
1/5
Timeliness
1/5
L Davis
L DavisHunter Region, NSW

Disappointed product

published

I had a Modwood deck installed thinking it would be the best product for wear & require little maintenance -WRONG WRONG WRONG! It has become impregnated with the months of red dust that was in the air during the severe summer we all endured as well as warping & borders constantly have to be re-screwed - WORST product I have used... my husband & I have built 6 homes & renovated 4! I would not recommend this dreadful product & advise people to use true & tested products like hardwood or merbau decking which would have been at least 75% of what we paid for the Modwood deck - most unhappy!

Incentivised Review No
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bobs
bobsSouth West, QLD

Waste of money

published
Incentivised Review No
wendy
wendycentral coast
  • 3 reviews
  • 8 likes

what a piece of ...............

published

I am a wheelchair user and the Occupational Therapist OT recommended Modwood. A government agency part funded cheap pine ramp but the OT convinced us to pay more and go with the Modwood as it would hold out better to the daily traffic and is easier to maintain.

We self funded most of the ramps at our previous properties and have always used a hard timber. Slight upkeep but nothing compared to the Modwood. I did some research and agreed with the OT as it was used in commercial environments and appeared to uphold to its statements. I have contacted Modwood and they have just given me a blanket statement which really means nothing.....Keep away from this ......

Customer Service
1/5
Job Satisfaction
1/5
Loza o.
Loza o.Far North Queensland, QLD

Modwood- complete failure, unsuitable for the Tropics

published
Incentivised Review No
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Kathryn
KathrynSouth East Queensland, QLD

Modwood compensation was a sorry from the Queensland Manager Michael

published

We put a deck at the end of our pool using modwood just three years ago and I am in shock with how much it keeps fading. Not just a few months after installed it just keeps fading. The manager mentioned about products they have brought out to recolour there product. We bought them for just under $200 and we have just done it this week. The review above worried me as I did notice a board that looks higher than the rest. I had my fencing guy come out last week and have to adjust the fence panel as he said the deck has moved. If this gets worse we will be asking for compensation and if I only get a sorry like last time well have to go to the next step. We had to buy the products and then pay a guy to repaint our boards.

Incentivised Review No
Chris Pickard
Chris PickardSydney, NSW
  • 3 reviews
  • 8 likes

Do not use, ever !

published

So upsetting to see what we now have to live with. Laid about 6 years ago & expensive. Has now warped, buckled & lifted. Very hit to walk on in hot sun.
Will need to replace whole deck at more great expense.

Customer Service
1/5
Timeliness
1/5
Allen S.
Allen S.South East Queensland, QLD
  • 2 reviews
  • 6 likes
  • Verified

Very inferior product

published

I installed 150sq meters of Modwood Decking 8 years ago and the board continue to crack and swell when moisture is absorbed. Modwood are not offering any replacements and denying responsibility for a faulty product

Customer Service
2/5
Timeliness
2/5

Questions & Answers

Cheza
Chezaasked

Our north facing deck was installed a few years ago and have had no problems until now where we appear to have a black mould appearing on the deck. Not sure how to deal with this. Any advice?

1 answer
ModWood
ModWood T.ModWood

Please refer to Care & Maintenance guide on our website:

https://www.modwood.com.au/about-us/care-and-maintenance/

Best Regards,
ModWood Technologies

Bob jefcoate
Bob jefcoateasked

We have had a mod wood decking both top and bottom installed the upper level the wind from a West how's through and the decking howls's like anything what causes this

2 answers
L Davis
L Davis

Cannot answer why wind howls through but we are very disappointed with our Modwood deck...it certainly is NOT maintenance free & scuffs & marks....was impregnated with red dust from recent bush fires. Very unhappy with product.

bobs
bobs

Disappointed with my modwood deck too, wish I had chosen to install a wood deck not modwood. Had it professionally installed, its warped and split where 50% of the screws have been placed, waste of money, told it would last 25 years and it was only 7years old when I started having problems. RE howling try covering part of deck to identify which part is howling, if its isolated to one spot maybe you can install some flashing to stop it. Steel Flashing can be made to any size with different angles of creases from a fabricator, is in most colourbond colours and is pretty cheap.

marypryde45
marypryde45asked

Our local Kingswood Council has used MODWOOD on their public boardwalk near Victory Park, Chelsea. I have been here for 10 years and it still looks perfect. They are planning to put MODWOOD on a new boardwalk further down. I wanted to put a new outdoor deck to replace our 10 years old breaking up merbau, which takes a lot of maintenance.....but now worried by your reviews.

3 answers
L Davis
L Davis

I am most unhappy with the product...it fades, during the hot summer it became impregnated with red dust that was blowing around & because of water restrictions we could not hose; it scratches & we have been told the only way to get rid of the scratch marks is to hand sand with fine sandpaper!
I would definitely not recommend & go would investigate other decking materials

L Davis
L Davis

Hope this helps

HAJ21
HAJ21

Mary we were all set to get it done and then a friend who is a commercial painter recommended we researched it more as he had seen a lot of residential failures over the years. Maybe they use a different rating for commerical jobs.

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