Mojo Power

Mojo Power

 Verified
2.8

148 reviews · Statistics

PositivevsNegative
45% · 6778 · 53%

Transparency
2.7 (31)
Customer Service
2.3 (34)
Rates and Fees
2.9 (30)
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Reviews

148 reviews
Mat
Mat4 posts
 

Mojo Power owe me $170

In times of high inflation and energy prices increasing Mojo Power and the creditors are trying to force me to pay for a bill when they owe me $170. I received an invoice for $130.74 for the final bill. My annual power pass subscription of $360 was only paid 2 months prior so I should be getting a credit of $300 for the unused portion.
Mojo Power should be crediting me $170
This is ridiculous. Show details
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Kabunk
KabunkNSWMid North Coast, NSW2 posts
 
Transparency
Customer Service
Rates and Fees
David H.
David H.NSWSydney Surrounds, NSW22 posts
  Verified
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paolo t.
paolo t.NSWRichmond-Tweed, NSW5 posts
 
paolo t.
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John
JohnNSWSydney Surrounds, NSW5 posts
 

Price Hike!!!

After 8 months, price changed from 17.600 to 30.1460. Seriously??? That's almost double in one hit. I assume this is standard practice, sign up a new member then hit them with a rise the following year in the hope they will be too lazy too change. Not happy Mojo!! Then blaming "difficult times" ... price gauging at its worst. Will be leaving ASAP. Show details
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Joe
JoeNSWSydney, NSW8 posts
 

Well, it was great while it lasted

I joined this mob about 8 months ago, everything was fine and the pricing was great. However, they've just notified me that my electricity will be jumping from 17.6c/kWh to 30.15c/kWh! They gave a lame excuse about wholesale price increases, yet at AER, I found that YTD for this financial year, these average to only 8c/kWh. So the recent blip in wholesale prices is being used by Mojo to justify such a horrendous price increase. Pure opportunism and I'm now looking to go elsewhere! Show details
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When I wrote "these average to only 8c/kWh" above, this was referring to the actual wholesale price in my area, not the increase in wholesale price.

martind57
martind57NSWRichmond-Tweed, NSW65 posts
  Verified

Punching way above their weight

Changed to Mojo just under a year ago when moving in. Signup was simple, I received updates all through the process and phone calls were answered quickly. Since then I've had my meter upgraded plus an issue with bill estimates on the web site being wrong. Support has been great with issues quickly resolved and follow-up calls to make sure I knew what was happening. All in all, great customer service with very good pricing. Show details
Morgan P.
Morgan P.QLDSouth East Queensland, QLD
 

Easy company to deal with and affordable

Live chat was fast and efficient. Contact with mojo was great with friendly staff. Power never dropped out and was never a problem. Set up was easy, everything done online and over the phone. Show details
SickOfBadServiceAU
SickOfBadServiceAUQLDSouth East Queensland, QLD12 posts
 

Massive Price Increase With Minimal Notice!

I had only been a Mojo customer for about 5 months. I received an email on the 15/12/21 notifying me of a price increase that would come into effect on the 04/01/22. Service charge increased by 30%! Single rate charge increased by 24%!

I emailed a complaint to support and as yet haven't received a response (3 weeks). I have now changed to ReAmped Energy.

Do yourself a favour, if you are considering Mojo Power, just don't. They will charge you a transfer fee to change to them and then increase your rates massively within a few months. I'm surprised the ACCC hasn't put them out of business yet. Show details

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Simon Wells
Simon WellsQLDSouth East Queensland, QLD37 posts
 

Made a complaint, got a Price rise... You be the judge

Lodged a complaint with the ombudsman about both the app not working and incorrect bills, was receiving 3 different amounts to pay, Bill, App and Support generated usage data in a spreadsheet, which does not include GST or any form of calculations, so you have to calculate for yourself what your bill may be etc.

Well I received an email today informing me as off Jan 4 the prices are increasing.... dramatically. The only reason to be with Mojo was the pricing.. The service and support are horrible..... Could just be concidence, but after the way customer support has been I sincerly have my doubts... Show details

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Soni
Soni6 posts
 

Terrible service

My Mojo app is still not working and can't see how much I exported, used etc. I've sent few times email to Tech Support and had chat online but no luck at all. If your app is not working, then why there is an app at first place. This is on-going issue for more than 3 weeks and I'll be happy to switch to some other energy provider. Very bad and Terrible customer service. Show details
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Brendan F.
Brendan F.NSWSydney, NSW22 posts
 
Transparency
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Chris L
Chris L20 posts
 

Service non existent

I have only just swapped over to Mojo but it looks like I will be changing again very soon. I cancelled my first attempt at swapping to them as it was woefully slow and lacking in prompt answers.
I have now joined, my cooling off period is in about 4 days. The app's not working nor can I find out my usage online. No answers to phone calls or emails. I wait for the changeover to finalise, give them a week and if the service does not change I'll revert to another supplier. Prices may look good but if the accounts are as bad as the customer service, caveat emptor. Show details
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chris
chris8 posts
  Fair Incentive

SECRET PRICES

i have looked many times for the electricity prices and cant find nothing
it;s like they don't want business, after reading all the same complaints they still have not fixed up the website so i am thinking its not even a real company,
i even clicked on the links below that mojo provided and still no prices
if it is that unprofessional i would hate to join and have a problem Show details
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Jonesy
Jonesy4 posts
 

Unable to Sign UP

I commenced filling in the online application and when I got to the part regarding Special Requirements it said I cannot go any further because I had a sleep machine.  Show details
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Questions & Answers

Llewellyn E.
Llewellyn E.

Any idea when the solar contribution will start to show on the graphs (white parts). Its been months since that worked.

Mojo Power
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Llewellyn E.
Llewellyn E.  

How odd., you said 4 weeks to me in July 2021. So I’m having a problem believing you.

Chris L
Chris L

Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?

Brendan F.
Brendan F.  
Chris L
Chris L  

Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.

Zohan Dvir
Zohan Dvir

Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?

Chris L
Chris L  
chris
chris  

after a lot of wasted hours i found out that if you email a copy of your bill to hello@mojopower.com.au and put Bill Comparison in the subject they will email you back with their best plan and pricing

Zohan Dvir
Zohan Dvir  
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