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Mojo Power
3.0 from 112 reviews

Reviews

Review distribution

5 star
42
4 star
16
3 star
1
2 star
8
1 star
45

Elizabeth

Elizabeth

  • 8 reviews
  • 20 likes

I'll stay with Origin thanks

published

Phoned Mojo to enquire about rates and feed-in tariffs as I was researching a better energy plan. I was able to quickly rule Mojo out. Their "support line" tells you the best way to communicate with them is via email. The other option was to press 9 and leave a message with not even an undertaking that a representative would phone back. I wonder how long it would take to (maybe) get a return call?? Don't companies realise by now that customers hate this kind of rubbish? Easy decision to NOT change to a company that doesn't answer the phone.

Customer Service
ServicesElectricity and Solar Buy-Back
1 comment
Mojo Power
Mojo PowerMojo Power

David P

David PSydney, NSW

  • Verified customer

Confusing, unhelpful

published
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Mojo Power
Mojo PowerMojo Power
CSR

CSRSydney, NSW

  • 2 reviews
  • 3 likes
  • Verified customer

Bait advertising

published

Promised wholesale rates and then jacked up the prices twice. Now prices offered by other retailers are lower than them. Also they estimate and charge more than twice my actual usage. Stay away from them. I am now paying for a meter read and will be moving to another provider.

Customer Service
Rates and Fees
ServicesElectricity
Tracey

TraceySydney, NSW

  • Verified customer

Awful

published

Bills are ridiculous, had someone come to disconnect and have me 15 min to pay, I was on hold for over an hour and had to pay $333.o struggle to pay over $500 per month as it is and now I have all the extras on top, I have no choice but to go to the ombudsman

Customer Service
Rates and Fees
ServicesElectricity
1 comment
Mojo Power
Mojo PowerMojo Power

Toliman

TolimanAU

  • 5 reviews
  • 2 likes
  • Verified customer

Mojo's Not Awful ... it's mediocre to adequate.

published
1 comment
Mojo Power
Mojo PowerMojo Power

Lynne

LynneSydney

  • 7 reviews

I Am Now A Happy Customer

published

After some initial difficulties getting someone to return my phone calls, I have to say that I am very happy with MOJO’s Customer Service. Daniel listened to my concerns and then clearly explained why there had been a spike in my monthly bill. And he offered positive suggestions to help overcome the problem in the future. I could not have received better service, so thank you Daniel.


Sachi

SachiBrisbane

  • Verified customer

False advertisement and too much electrocity bill

published

I changed to Mojo as I expected the cheapest rate advertised on the website. It could be but actually they charge something else on top every month. I chose other energy company like Ergon, AGL, Origin in the past but Mojo is worst. Simply don't choose it! They are just cheater.
There is no evidence as I didn't take a photo but they said they will give me special discount of $30 when I changed the electricity company. But actually I received $25. People should take a photo of website for evidence otherwise they cheat. You might think only $5? If the organization did to everyone, how much profit they can make?

1 comment
Mojo Power
Mojo PowerMojo Power

Robo

RoboGloucester

Mojo, I DONT THINK SO

published

I was with Mojo for 2year,s at the end still did not understand there billing process, under charged one month over charge the next balanced out on the 3 rd., so they say. They will not communicate by phone. I made a contract on 13 th. Aug to change to Momentum took to 28 th Sept. For the change over,then charged $360 for the yearly fee to Aug. 2019. My advise stay away.

2 comments
Mojo Power
Mojo PowerMojo Power
Robo
Robo

Iam pleased to say Mojo Power did contact ,by phone, yesterday and an amicable parting of the ways was reached.

No service

published

They will not answer telephone calls and only have a message that you need to email. My account has been disactivated yet they are sending me billing alerts when my power switched to AGL 4 weeks ago! Their website doesn't work most of the time, and yet I have been paying extra for the real-time useage features.

Binni

BinniRichmond-Tweed, NSW

  • 7 reviews
  • 5 likes
  • Verified customer

terrible

published

NO CONTRACT OR EXIT FEES (so they say) $336 taken out of our account. Penalised (exit fee) for the remaining 11 months WHAT A RIP OFF. The service stinks and I would not recommend this company to anybody. There is no verbal communication, it is all digital and they often don't reply


Graham

GrahamWentworth Falls

  • 8 reviews
  • 15 likes

Completely Unsatisfactory and Misleading Behavior

published

Worst power company ever

published

They sound good to make you join.then once you are in its all downhill from there.I got an email saying that their wholesale rate charges had to go up before i even got my first bill .hard to contact only by email and the monthly bills just kept getting higher and higher.Beware of them if you are thinking of joining.


Diamantina

DiamantinaNSW, 2830

  • 5 reviews
  • 4 likes

Not happy Jan!

published

Unremarkable pricing. Estimated bills every month.

published

The concept sounds great, however Mojo’s rates aren’t any better than the discount rates offered by the big retailers in my area. In fact, one retailer offers lower rates than Mojo if I also switch my natural gas account to them.

All retailers are much the same, and they’re all selling you the same electricity from the same network - so I can’t see any advantages in staying with Mojo. Sorry.

Every bill I have received from Mojo is an estimated bill. Why? I enquired on one occasion and told my meter was unable to be accessed. My electricity meter is easily accessible. I do not recall ever receiving an estimated bill from my previous provider.

Dickson

Dicksonsydney

  • Verified customer

Beware: rip-off

published

I don't understand why this company has so many rave reviews. I was lured to join this company for a whole year and the price has been kept on rising. I needed to pay on average $200 per month for a 2 bedroom unit (located in Sydney) without air conditioner. In the end, I decided to switch to Origin starting from 2 months back. And the electricity bill turned out only to be around $100 per month even I have used a newly installed air-conditioner. I am highly skeptical about the positive reviews in this website.

Justin

JustinTweed Heads

Poor service

published

They offer to upgrade your meter for free then when you ask for more info. They cancel the upgrade and then ask for $150 to now do it. Rip off!!! You also cannot ring anyone, email only, which can go unanswered for hours.


nutcase

nutcase

  • 2 reviews
  • 3 likes

RECORD INCREASE ON SUPPLY CHARGE now over $2.00 a day!!

published

Dear MOJO,
You have increased your daily access from 85 cents to new heights, OVER $2.00 per day !!!!
You are trying every possible way to get more money out of us, fair or unfair, this time by increasing the daily supply charge to new heights. Looking at other electricity retailers, you hit the number one spot by being the most expensive .
Confusing power bills, they keep changing and you can't check the meter numbers as every month they're reset back to zero.
Energy Pass??? What Energy Pass !!!
Wholesale Electricity??? My ....!!!
This company had so much potential, then they became greedy.
Time to start shopping around again!

1 comment
Mojo Power
Mojo PowerMojo Power

mrsscollins

mrsscollinsSydney Surrounds, NSW

  • 22 reviews
  • 18 likes
  • Verified customer

So Disappointed So angry

published

Greg.R

Greg.RPenrith NSW

so called wholesale electricity prices at retail rates

published

I have just compared electricity rates and now have moved from Mojo for the fact the current plan I have selected is 2 cents cheaper/kw with discounts than Mojo and when you factor in the subscription fee which is around $30/month the difference in meter rental cost was around $15 extra so I also saved $15 on this. monthly payement are useless as there estimate can be way out. no other incentives are offered.
surprises me they call it "wholesale rates"


Ros

Roshallidays point

  • 3 reviews
  • 4 likes

Terrible customer service

published

Page 1 of 6

Questions & Answers

Sassy

Sassyasked

Can someone help me, I'm failing to see how we would save on average $150 - $200 per quarter ??. Mojo daily usage charge is 59.14 vs AGL 98.51 so 39.37 difference, using an average of a 90 day quarter this equals a saving of almost $36. Now usage. The average usage in my area for a house of 4 people = 21.6 kW per day = 1944 KW per quarter. Now comparing there rate of 20.24 per KW with our suppliers 24.61 KW = a difference of 4.3c per KW. 1944 x 4.3c = a saving of $77.76. So add the savings $39.37 + $77.76 = $117 savings per quarter. But now take away 3 $35 monthly "basic energy pass savings" $105. That's only a saving of $12 per quarter ? And considering my current electricity company offers me 11% off my electricity bill it seems I'm actually worse off ???? How are people claiming they save hundreds of dollars ???

6 answers
karl
karl

this is right but look at the rates for kw used most suppliers increase the price once you go over ???kw mojo rates actuall decrease this is where you can save some money. the 150-200 per quarter not sure how they get this though

Alyssa
Alyssa

I can only go off our bill outcome Sassy, We do save a lot but we are also what you would consider a 'high energy' user family. Our bills where extremely high with our last energy provider, and our most highest bill has still been cheaper than our cheapest bill has last provider. I can only go off our personal savings comparing apples with apples so to speak. It may not be in your case if you have compared your bills, but in my case we have saved a lot of money. I find them friendly and quick to email so I personally would even email them your question they may be able to explain - tell you if it's worth it in your case; although personally you seem to be able to do your own sums so you may have answered your own question already - but know we as a family have personally saved this much from our old energy supplier - we weren't with AGL though.

Mojo Power
Mojo PowerMojo Power

Hi Sassy, thanks for your question. As Karl and Alyssa mention above, the households most likely to see higher savings are those with greater usage - although many more people will find Mojo cheaper than their current provider. It does depend on several factors, including your usage, area and level of discount with your current provider. We can provide you with a detailed quote if you like - if you send a recent bill to hello@mojopower.com.au, our sales team will get back to you right away. Thanks


Nanette

Nanetteasked

Is mojo green energy supplier?

2 answers
AC
AC

Hello Nanette. I didn't know the answer to that one, but I checked the responses on their website and I found this answer:

"We don’t have a green power product just yet. It is in production but I don’t have a date for when this will be avail."

Regards,
AC

Mojo Power
Mojo PowerMojo Power

Hi Nanette, thanks for getting in touch. At this stage, we do not offer a green energy product - our power comes from the grid, so has the same mix of renewable and non-renewable energy as other retailers. However, our future plans do lie with solar and battery solutions, so watch this space.


Get an answer from our members and Mojo Power representatives

Details

CategoryEnergy Providers
Online Live Chat Yes
Services ProvidedElectricity and Solar Feed-In Tariffs

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