- Verified customer
Extra Ordinary Customer Sevrice
We had some issues due to our new home was in an estate that wasn't recognised by the Mojo system.
Daniel spent a lot of time getting things sorted out and after a lot of calls backwards and forwards his knowledge and expertise provided a suitable outcome for the electricity supply to our new home.
Thank you very much Daniel E.
Alex and Gay McLaren
cancelled account when asking questions
I've rewritten the review to give them the benefit of the doubt, there was a mistake, it has been rectified post pointing the issue out to them. Will update when account progresses.
When we joined we were told that we would pay cheaper rates for electricity and the company made their profit from a monthly charge of $30. They changed this to a supply charge and their rates are now dearer than most. When we put solar on, they did not give us the credit, and when I complained they said on several occasions they would rectify it and never did
Unable to get in contact with them
Mojo don't seem to understand that people might be connecting with them at a new house for the first time, where the electricity is no longer connected. Their timeframes are crazy blown out, like they won't connect you for 13-16 business days after you've signed up? I put through an online enquiry and got an automated email saying they'd be in touch within 1 business day, and I'm yet to hear from anyone. In addition, their live chat function is broken, it worked a few days ago but now clicking it doesn't do anything, even during their operating...hours. I get that they're an internet company, but even as a millenial, I can say it's a damn side easier just getting on the phone and talking to someone. Logged into my account to cancel during the cooling off period and there's no option to do this either, so I have to fill out a hard copy form? Not likely they'll actually process it given how slow they've been to do anything else which actually involved me wanting to use their services.
Not a very clever company, as they have no phone number listed anywhere on their web page, and when I left a message saying that I was interested in having them handle my electricity, so I left the them my mobile number and email, and they still never contacted me back. So was a tad put off them.
Disgraceful doesn’t deserve one star
We had solar installed at our property. After weeks of going back and forth with Mojo they ensured us that it was connected and we would be backdated from the time it was installed. It was not back dated. I emailed them and they again ensured us that they would fix the problem and connect the solar. They did NOT we were charged a full price electricity bill that did not reflect any solar.
I'll stay with Origin thanks
Phoned Mojo to enquire about rates and feed-in tariffs as I was researching a better energy plan. I was able to quickly rule Mojo out. Their "support line" tells you the best way to communicate with them is via email. The other option was to press 9 and leave a message with not even an undertaking that a representative would phone back. I wonder how long it would take to (maybe) get a return call?? Don't companies realise by now that customers hate this kind of rubbish? Easy decision to NOT change to a company that doesn't answer the phone.
- Verified customer
I took the word of the door to door sales guy, and decided to change. How hard can it be? My interaction with a retailer is simply 'pay the bill'. But with Mojo, shortly after signing up, the monthly fee went up. Then, we received a confusing change to billing, and ended up getting a $1k+ bill for ONE MONTH, when usually it was around $200. After endless attempts at trying to clarify, they kept referring me to a cryptic email sent to me months ago, about a new billing process - which, after I read carefully, several times - STILL did not explai...n the new bill. No one from Mojo has been able to explain to me, what has happened. As for signing up for direct debit, thanks to Mojo, I will never sign up for DD with anyone ever again. I asked them not to DD me until this is sorted, but no luck - they took the money. I have not been able to recover it. Providing a service like this CANT be this hard. As a result, I've dropped Mojo - never again. Warning to everyone considering Mojo - we found that it wasnt at all cheaper in comparison to their competitors, and the billing, service, and similar is just woeful. I've never reviewed any product, but this was a special case. Warning to you all.
- Verified customer
Promised wholesale rates and then jacked up the prices twice. Now prices offered by other retailers are lower than them. Also they estimate and charge more than twice my actual usage. Stay away from them. I am now paying for a meter read and will be moving to another provider.
- Verified customer
Bills are ridiculous, had someone come to disconnect and have me 15 min to pay, I was on hold for over an hour and had to pay $333.o struggle to pay over $500 per month as it is and now I have all the extras on top, I have no choice but to go to the ombudsman
- Verified customer
Mojo's Not Awful ... it's mediocre to adequate.
Hmm. I'm still dithering between 2 and 3 stars, because Mojo isn't bad, or awful, but it's also not reliable. You only get the basics.
If something stops working, it takes days or weeks to get someone's attention. and, 90% of the time, you never need to get in contact with your Energy Provider if it's working, and you're getting bills/notices on time.
While the App works, it's hard to pay your bills, or get invoices from the app, or the website/portal. Nearly everything is both ideal, and flawed about the service. It has a great website,...when it works, or has what you want to know. The Customer Service is prompt, but work doesn't happen for weeks, or months due to what is likely to be a massive backlog and not enough staff. But if you want something more difficult, it's a frustrating wait for help or support. As long as you're happy with mediocrity, Mojo is fine. ---------------------------------------------------------------------- Monthly billing is great, prepayment is not so great, i.e. putting credit towards an upcoming bill, etc.
I Am Now A Happy Customer
After some initial difficulties getting someone to return my phone calls, I have to say that I am very happy with MOJO’s Customer Service. Daniel listened to my concerns and then clearly explained why there had been a spike in my monthly bill. And he offered positive suggestions to help overcome the problem in the future. I could not have received better service, so thank you Daniel.
- Verified customer
False advertisement and too much electrocity bill
I changed to Mojo as I expected the cheapest rate advertised on the website. It could be but actually they charge something else on top every month. I chose other energy company like Ergon, AGL, Origin in the past but Mojo is worst. Simply don't choose it! They are just cheater.
There is no evidence as I didn't take a photo but they said they will give me special discount of $30 when I changed the electricity company. But actually I received $25. People should take a photo of website for evidence otherwise they cheat. You might think only $5? If the organization did to everyone, how much profit they can make?
Mojo, I DONT THINK SO
I was with Mojo for 2year,s at the end still did not understand there billing process, under charged one month over charge the next balanced out on the 3 rd., so they say. They will not communicate by phone. I made a contract on 13 th. Aug to change to Momentum took to 28 th Sept. For the change over,then charged $360 for the yearly fee to Aug. 2019. My advise stay away.
They will not answer telephone calls and only have a message that you need to email. My account has been disactivated yet they are sending me billing alerts when my power switched to AGL 4 weeks ago! Their website doesn't work most of the time, and yet I have been paying extra for the real-time useage features.
- Verified customer
NO CONTRACT OR EXIT FEES (so they say) $336 taken out of our account. Penalised (exit fee) for the remaining 11 months WHAT A RIP OFF. The service stinks and I would not recommend this company to anybody. There is no verbal communication, it is all digital and they often don't reply
Completely Unsatisfactory and Misleading Behavior
Let me begin with the final account I received, after switching to another retailer.
Mojo’s public rate card says the tariff for solar feed in is $0.20 / kWh for the first 2,000 kW / year. Clear as coild be. Mojo however rebates (as explained in an email conversation I’ve had with them) at “20c per kwh for the first 169 kwh for a 31 calendar day.”. Try and find that anywhere on there website. You can’t because it’s not publicly available information, yet you’re billed on it. Personally I’d call that misleading and deceptive conduct. Let’s se...e if I end up taking them to the energy ombudsman’s to receive the rebate for the hundred’s of kWs the solar has been giving them for a 10c rebate that I should have received a 20c for. Next...why does Mojo think it can charge 173.756c per day for supply when the retailer we’ve moved to does the same thing for 103.40c from the same wholesaler. About 40% less for the same thing and that’s just the base figure with no discounts because neither company does any!!! Per kW rates with the new folks are also less. The solar feed in from Mojo averages out about the same. Our annual bill just dropped over $250 on the supply alone! Then there’s Mojo’s rubbish Power Pass. Seems completely worthless to pay that when their supply and per kW rates are more than the competition and the Power Pass is supposed to get you better rates. Finally, there’s their billing...OMG!!! Mojo sent one bill, no explanation as to why, for use from July ‘17 to Feb ‘18...oh and pay it all now thank you. Monthly billing? Are you kidding?! Smart Meter and all set up and good to go, but Mojo can’t get their act into gear to issue a bill. for 6 months?!
Worst power company ever
They sound good to make you join.then once you are in its all downhill from there.I got an email saying that their wholesale rate charges had to go up before i even got my first bill .hard to contact only by email and the monthly bills just kept getting higher and higher.Beware of them if you are thinking of joining.
Not happy Jan!
I have paid the $360 subscription fee (which by the way is non-refundable if you decide to leave so buyer beware), after using them now since 2016, I was at first waiting for the 'metre' it took roughly six months for this to happen due to many many stuffups and to their credit they gave me credits for the long wait, however what I hate and LOATHE with a passion is their lack of support (email only) to me even though I am an annual subscriber, and it takes many days for them to get back to me, apparently you have to pay even more to be able to ...speak to a real person...another bug bear is that they send you the bill and then deduct the amount THREE DAYS!!!! after getting the bill!!! WTH?? never ever heard of another business doing this before!! and when I complained about this they say 'oh its usually on the day you signed up' well given that they have NEVER provided consistent and diligence customer service and supply since day one I refuse to take that as an excuse!! Now im looking at powershop, no subscription and on their page i uploaded mojos bills for the past month and they beat mojo every month by about $25!!! so why the heck am i paying a subscription fee for wholesale prices by mojo power when powershop is consistently beating them??? hard to explain I bet hey mojo...well this unsatisfied customer is leaving your sorry butt of a company...not good enough and NOT HAPPY at ALL... so beware to anyone thinking of joining mojo power...all is not as it seems! June 1st 2018 Update: Payment of account ‘stuck’ in payment hell! Well I reviewed them not long ago but now have to add the latest debacle. Hated that they kept deducting from my credit card so I deleted that option and put on my paypal account and my bank details. Then I noticed when the so called day of payment came around they didn’t deduct the payment. I left this a few days just in case I was wrong then I sent them an email and they told me that my payments were on hold and would I like to make payment now. I said of course go for it and then they took the payment from my paypal! Well that was ten days ago and the money has definitely left my bank. But it still says I owe them that money!!! I queried that four days ago and she said it was ‘stuck’ between systems and she would put out a request to match my payment!!! Well that nowkust be ‘stuck’ as well!!!! Cause nothing has changed!! Ok. Over it. Don’t join ppl. Nothing but a sham. Thought it was good. Not anymore!! Absolute nightmare to be with.
Unremarkable pricing. Estimated bills every month.
The concept sounds great, however Mojo’s rates aren’t any better than the discount rates offered by the big retailers in my area. In fact, one retailer offers lower rates than Mojo if I also switch my natural gas account to them.
All retailers are much the same, and they’re all selling you the same electricity from the same network - so I can’t see any advantages in staying with Mojo. Sorry.
Every bill I have received from Mojo is an estimated bill. Why? I enquired on one occasion and told my meter was unable to be accessed. My electricity meter is easily accessible. I do not recall ever receiving an estimated bill from my previous provider.
Questions & Answers
Can someone help me, I'm failing to see how we would save on average $150 - $200 per quarter ??. Mojo daily usage charge is 59.14 vs AGL 98.51 so 39.37 difference, using an average of a 90 day quarter this equals a saving of almost $36. Now usage. The average usage in my area for a house of 4 people = 21.6 kW per day = 1944 KW per quarter. Now comparing there rate of 20.24 per KW with our suppliers 24.61 KW = a difference of 4.3c per KW. 1944 x 4.3c = a saving of $77.76. So add the savings $39.37 + $77.76 = $117 savings per quarter. But now take away 3 $35 monthly "basic energy pass savings" $105. That's only a saving of $12 per quarter ? And considering my current electricity company offers me 11% off my electricity bill it seems I'm actually worse off ???? How are people claiming they save hundreds of dollars ???
this is right but look at the rates for kw used most suppliers increase the price once you go over ???kw mojo rates actuall decrease this is where you can save some money. the 150-200 per quarter not sure how they get this though
I can only go off our bill outcome Sassy, We do save a lot but we are also what you would consider a 'high energy' user family. Our bills where extremely high with our last energy provider, and our most highest bill has still been cheaper than our cheapest bill has last provider. I can only go off our personal savings comparing apples with apples so to speak. It may not be in your case if you have compared your bills, but in my case we have saved a lot of money. I find them friendly and quick to email so I personally would even email them your question they may be able to explain - tell you if it's worth it in your case; although personally you seem to be able to do your own sums so you may have answered your own question already - but know we as a family have personally saved this much from our old energy supplier - we weren't with AGL though.
Mojo PowerMojo Power
Hi Sassy, thanks for your question. As Karl and Alyssa mention above, the households most likely to see higher savings are those with greater usage - although many more people will find Mojo cheaper than their current provider. It does depend on several factors, including your usage, area and level of discount with your current provider. We can provide you with a detailed quote if you like - if you send a recent bill to email@example.com, our sales team will get back to you right away. Thanks
Is mojo green energy supplier?
Hello Nanette. I didn't know the answer to that one, but I checked the responses on their website and I found this answer:
"We don’t have a green power product just yet. It is in production but I don’t have a date for when this will be avail."
Mojo PowerMojo Power
Hi Nanette, thanks for getting in touch. At this stage, we do not offer a green energy product - our power comes from the grid, so has the same mix of renewable and non-renewable energy as other retailers. However, our future plans do lie with solar and battery solutions, so watch this space.
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