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Mojo Power

Mojo Power Questions & Answers

2.8 from 141 reviews · View Statistics
Listing monitored by Mojo Power

6 questions from our users

Chris L
Chris Lasked

Has anybody actually got the Mojo Power app up and running. Are you happy with the metering if you have?

2 answers
Brendan F.
Brendan F.

What do you mean by "up and running" . I installed the app, and it shows my usage to date (after raising issue with support because initially it showed nothing) - as in my review it's completely incorrect and reporting way more usage than is true for the last four days. The "real time" does not work and according to reviews and blog sites I can find has been broken for some time.

Chris L
Chris L

Up and running means working correctly. Obviously yours isn't either, along with mine and, it appears many others. Thanks for that, time for a change methinks.

Zohan Dvir
Zohan Dvirasked

Has anyone been able to access Real Time Data from the Mojo Power App to access live usage data?

6 answers
Chris L
Chris L

I haven't. I have been told a recent update was responsible for it not working but have not been given a fix date. You cannot access it online either. I advised them that I would be transferring my account if not fixed soon. I guy I'll give them until next Friday which should be enough time to see if they are fair dinkum or not.Have you ever been able to use it since you joined?

chris
chris

after a lot of wasted hours i found out that if you email a copy of your bill to hello@mojopower.com.au and put Bill Comparison in the subject they will email you back with their best plan and pricing

Zohan Dvir
Zohan Dvir

Thanks Chris
I am a new customer (well 3 months in) and I am still waiting to see RealTime data. Mojo promised to look into it but 6 weeks later said “you may not be able to access real time data feature all the time” however I have never been able to connect.
It’s a great feature which helps customers better understand their usage so I only joined them because they promised this feature. When I asked when it would be fixed they said the Metering Team would log the fault but might take 3 weeks to respond. I was also informed “Not getting Real Time Data is common as Real Time(RT) is not a core feature as it relies on many factors outside Mojo's control - weather, location, interference, density, mobile signal strength etc just to name a few.”
I don’t see this outlined anywhere in the marketing material so I feel very disappointed and misled as it is an important feature to me. Mojo has since offered for me to add an aerial to their meter at my considerable cost which is ridiculous! If they don’t fix it I’m looking elsewhere also like so many other ex customers!

Jonesy
Jonesyasked

I agree that Mojo are currently offering the best rates for my household BUT they do not accept customers with Life Support Machines eg CPAP for sleep apnea. Can someone confirm if this is correct.

2 answers
Chris L
Chris L

I think you will find out it's the energy supplier and not retailers who handle this. The retailer should advise the supplier so they can advise you of an impending outrage. I doubt any supplier can guarantee a continuous supply, think lightning strikes. I think it's there job to advise you so you can use another supply, say batteries or generator.

Jonesy
Jonesy

I am with Ausgrid in NSW and they have confirmed that if I supply a government rebate form to the retailer I will be on their records. I am with another retailer at the moment so Ausgrid already have my details anyway. Mojo will not accept the Government Rebate Forms.

JanL
JanLasked

Account 610130012193 Mojo - want to check account online...how

No answers
Sassy
Sassyasked

Can someone help me, I'm failing to see how we would save on average $150 - $200 per quarter ??. Mojo daily usage charge is 59.14 vs AGL 98.51 so 39.37 difference, using an average of a 90 day quarter this equals a saving of almost $36. Now usage. The average usage in my area for a house of 4 people = 21.6 kW per day = 1944 KW per quarter. Now comparing there rate of 20.24 per KW with our suppliers 24.61 KW = a difference of 4.3c per KW. 1944 x 4.3c = a saving of $77.76. So add the savings $39.37 + $77.76 = $117 savings per quarter. But now take away 3 $35 monthly "basic energy pass savings" $105. That's only a saving of $12 per quarter ? And considering my current electricity company offers me 11% off my electricity bill it seems I'm actually worse off ???? How are people claiming they save hundreds of dollars ???

6 answers
karl
karl

this is right but look at the rates for kw used most suppliers increase the price once you go over ???kw mojo rates actuall decrease this is where you can save some money. the 150-200 per quarter not sure how they get this though

Alyssa
Alyssa

I can only go off our bill outcome Sassy, We do save a lot but we are also what you would consider a 'high energy' user family. Our bills where extremely high with our last energy provider, and our most highest bill has still been cheaper than our cheapest bill has last provider. I can only go off our personal savings comparing apples with apples so to speak. It may not be in your case if you have compared your bills, but in my case we have saved a lot of money. I find them friendly and quick to email so I personally would even email them your question they may be able to explain - tell you if it's worth it in your case; although personally you seem to be able to do your own sums so you may have answered your own question already - but know we as a family have personally saved this much from our old energy supplier - we weren't with AGL though.

Mojo Power
Mojo PowerMojo Power

Hi Sassy, thanks for your question. As Karl and Alyssa mention above, the households most likely to see higher savings are those with greater usage - although many more people will find Mojo cheaper than their current provider. It does depend on several factors, including your usage, area and level of discount with your current provider. We can provide you with a detailed quote if you like - if you send a recent bill to hello@mojopower.com.au, our sales team will get back to you right away. Thanks

Nanette
Nanetteasked

Is mojo green energy supplier?

2 answers
AC
AC

Hello Nanette. I didn't know the answer to that one, but I checked the responses on their website and I found this answer:

"We don’t have a green power product just yet. It is in production but I don’t have a date for when this will be avail."

Regards,
AC

Mojo Power
Mojo PowerMojo Power

Hi Nanette, thanks for getting in touch. At this stage, we do not offer a green energy product - our power comes from the grid, so has the same mix of renewable and non-renewable energy as other retailers. However, our future plans do lie with solar and battery solutions, so watch this space.

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