When we joined we were told that we would pay cheaper rates for electricity and the company made their profit from a monthly charge of $30. They changed this to a supply charge and their rates are now dearer than most. When we put solar on, they did not give us the credit, and when I complained they said on several occasions they would rectify it and never did
Unable to get in contact with them
Mojo don't seem to understand that people might be connecting with them at a new house for the first time, where the electricity is no longer connected. Their timeframes are crazy blown out, like they won't connect you for 13-16 business days after you've signed up? I put through an online enquiry and got an automated email saying they'd be in touch within 1 business day, and I'm yet to hear from anyone. In addition, their live chat function is broken, it worked a few days ago but now clicking it doesn't do anything, even during their operating...hours. I get that they're an internet company, but even as a millenial, I can say it's a damn side easier just getting on the phone and talking to someone. Logged into my account to cancel during the cooling off period and there's no option to do this either, so I have to fill out a hard copy form? Not likely they'll actually process it given how slow they've been to do anything else which actually involved me wanting to use their services.
Not a very clever company, as they have no phone number listed anywhere on their web page, and when I left a message saying that I was interested in having them handle my electricity, so I left the them my mobile number and email, and they still never contacted me back. So was a tad put off them.
Disgraceful doesn’t deserve one star
We had solar installed at our property. After weeks of going back and forth with Mojo they ensured us that it was connected and we would be backdated from the time it was installed. It was not back dated. I emailed them and they again ensured us that they would fix the problem and connect the solar. They did NOT we were charged a full price electricity bill that did not reflect any solar.
I'll stay with Origin thanks
Phoned Mojo to enquire about rates and feed-in tariffs as I was researching a better energy plan. I was able to quickly rule Mojo out. Their "support line" tells you the best way to communicate with them is via email. The other option was to press 9 and leave a message with not even an undertaking that a representative would phone back. I wonder how long it would take to (maybe) get a return call?? Don't companies realise by now that customers hate this kind of rubbish? Easy decision to NOT change to a company that doesn't answer the phone.
I took the word of the door to door sales guy, and decided to change. How hard can it be? My interaction with a retailer is simply 'pay the bill'. But with Mojo, shortly after signing up, the monthly fee went up. Then, we received a confusing change to billing, and ended up getting a $1k+ bill for ONE MONTH, when usually it was around $200. After endless attempts at trying to clarify, they kept referring me to a cryptic email sent to me months ago, about a new billing process - which, after I read carefully, several times - STILL did not explai...n the new bill. No one from Mojo has been able to explain to me, what has happened. As for signing up for direct debit, thanks to Mojo, I will never sign up for DD with anyone ever again. I asked them not to DD me until this is sorted, but no luck - they took the money. I have not been able to recover it. Providing a service like this CANT be this hard. As a result, I've dropped Mojo - never again. Warning to everyone considering Mojo - we found that it wasnt at all cheaper in comparison to their competitors, and the billing, service, and similar is just woeful. I've never reviewed any product, but this was a special case. Warning to you all.
Promised wholesale rates and then jacked up the prices twice. Now prices offered by other retailers are lower than them. Also they estimate and charge more than twice my actual usage. Stay away from them. I am now paying for a meter read and will be moving to another provider.
Bills are ridiculous, had someone come to disconnect and have me 15 min to pay, I was on hold for over an hour and had to pay $333.o struggle to pay over $500 per month as it is and now I have all the extras on top, I have no choice but to go to the ombudsman
Mojo's Not Awful ... it's mediocre to adequate.
Hmm. I'm still dithering between 2 and 3 stars, because Mojo isn't bad, or awful, but it's also not reliable. You only get the basics.
If something stops working, it takes days or weeks to get someone's attention. and, 90% of the time, you never need to get in contact with your Energy Provider if it's working, and you're getting bills/notices on time.
While the App works, it's hard to pay your bills, or get invoices from the app, or the website/portal. Nearly everything is both ideal, and flawed about the service. It has a great website,...when it works, or has what you want to know. The Customer Service is prompt, but work doesn't happen for weeks, or months due to what is likely to be a massive backlog and not enough staff. But if you want something more difficult, it's a frustrating wait for help or support. As long as you're happy with mediocrity, Mojo is fine. ---------------------------------------------------------------------- Monthly billing is great, prepayment is not so great, i.e. putting credit towards an upcoming bill, etc.
I Am Now A Happy Customer
After some initial difficulties getting someone to return my phone calls, I have to say that I am very happy with MOJO’s Customer Service. Daniel listened to my concerns and then clearly explained why there had been a spike in my monthly bill. And he offered positive suggestions to help overcome the problem in the future. I could not have received better service, so thank you Daniel.
False advertisement and too much electrocity bill
I changed to Mojo as I expected the cheapest rate advertised on the website. It could be but actually they charge something else on top every month. I chose other energy company like Ergon, AGL, Origin in the past but Mojo is worst. Simply don't choose it! They are just cheater.
There is no evidence as I didn't take a photo but they said they will give me special discount of $30 when I changed the electricity company. But actually I received $25. People should take a photo of website for evidence otherwise they cheat. You might think only $5? If the organization did to everyone, how much profit they can make?
Mojo, I DONT THINK SO
I was with Mojo for 2year,s at the end still did not understand there billing process, under charged one month over charge the next balanced out on the 3 rd., so they say. They will not communicate by phone. I made a contract on 13 th. Aug to change to Momentum took to 28 th Sept. For the change over,then charged $360 for the yearly fee to Aug. 2019. My advise stay away.
They will not answer telephone calls and only have a message that you need to email. My account has been disactivated yet they are sending me billing alerts when my power switched to AGL 4 weeks ago! Their website doesn't work most of the time, and yet I have been paying extra for the real-time useage features.
NO CONTRACT OR EXIT FEES (so they say) $336 taken out of our account. Penalised (exit fee) for the remaining 11 months WHAT A RIP OFF. The service stinks and I would not recommend this company to anybody. There is no verbal communication, it is all digital and they often don't reply
Completely Unsatisfactory and Misleading Behavior
Let me begin with the final account I received, after switching to another retailer.
Mojo’s public rate card says the tariff for solar feed in is $0.20 / kWh for the first 2,000 kW / year. Clear as coild be. Mojo however rebates (as explained in an email conversation I’ve had with them) at “20c per kwh for the first 169 kwh for a 31 calendar day.”. Try and find that anywhere on there website. You can’t because it’s not publicly available information, yet you’re billed on it. Personally I’d call that misleading and deceptive conduct. Let’s se...e if I end up taking them to the energy ombudsman’s to receive the rebate for the hundred’s of kWs the solar has been giving them for a 10c rebate that I should have received a 20c for. Next...why does Mojo think it can charge 173.756c per day for supply when the retailer we’ve moved to does the same thing for 103.40c from the same wholesaler. About 40% less for the same thing and that’s just the base figure with no discounts because neither company does any!!! Per kW rates with the new folks are also less. The solar feed in from Mojo averages out about the same. Our annual bill just dropped over $250 on the supply alone! Then there’s Mojo’s rubbish Power Pass. Seems completely worthless to pay that when their supply and per kW rates are more than the competition and the Power Pass is supposed to get you better rates. Finally, there’s their billing...OMG!!! Mojo sent one bill, no explanation as to why, for use from July ‘17 to Feb ‘18...oh and pay it all now thank you. Monthly billing? Are you kidding?! Smart Meter and all set up and good to go, but Mojo can’t get their act into gear to issue a bill. for 6 months?!
Worst power company ever
They sound good to make you join.then once you are in its all downhill from there.I got an email saying that their wholesale rate charges had to go up before i even got my first bill .hard to contact only by email and the monthly bills just kept getting higher and higher.Beware of them if you are thinking of joining.
Not happy Jan!
I have paid the $360 subscription fee (which by the way is non-refundable if you decide to leave so buyer beware), after using them now since 2016, I was at first waiting for the 'metre' it took roughly six months for this to happen due to many many stuffups and to their credit they gave me credits for the long wait, however what I hate and LOATHE with a passion is their lack of support (email only) to me even though I am an annual subscriber, and it takes many days for them to get back to me, apparently you have to pay even more to be able to ...speak to a real person...another bug bear is that they send you the bill and then deduct the amount THREE DAYS!!!! after getting the bill!!! WTH?? never ever heard of another business doing this before!! and when I complained about this they say 'oh its usually on the day you signed up' well given that they have NEVER provided consistent and diligence customer service and supply since day one I refuse to take that as an excuse!! Now im looking at powershop, no subscription and on their page i uploaded mojos bills for the past month and they beat mojo every month by about $25!!! so why the heck am i paying a subscription fee for wholesale prices by mojo power when powershop is consistently beating them??? hard to explain I bet hey mojo...well this unsatisfied customer is leaving your sorry butt of a company...not good enough and NOT HAPPY at ALL... so beware to anyone thinking of joining mojo power...all is not as it seems! June 1st 2018 Update: Payment of account ‘stuck’ in payment hell! Well I reviewed them not long ago but now have to add the latest debacle. Hated that they kept deducting from my credit card so I deleted that option and put on my paypal account and my bank details. Then I noticed when the so called day of payment came around they didn’t deduct the payment. I left this a few days just in case I was wrong then I sent them an email and they told me that my payments were on hold and would I like to make payment now. I said of course go for it and then they took the payment from my paypal! Well that was ten days ago and the money has definitely left my bank. But it still says I owe them that money!!! I queried that four days ago and she said it was ‘stuck’ between systems and she would put out a request to match my payment!!! Well that nowkust be ‘stuck’ as well!!!! Cause nothing has changed!! Ok. Over it. Don’t join ppl. Nothing but a sham. Thought it was good. Not anymore!! Absolute nightmare to be with.
Unremarkable pricing. Estimated bills every month.
The concept sounds great, however Mojo’s rates aren’t any better than the discount rates offered by the big retailers in my area. In fact, one retailer offers lower rates than Mojo if I also switch my natural gas account to them.
All retailers are much the same, and they’re all selling you the same electricity from the same network - so I can’t see any advantages in staying with Mojo. Sorry.
Every bill I have received from Mojo is an estimated bill. Why? I enquired on one occasion and told my meter was unable to be accessed. My electricity meter is easily accessible. I do not recall ever receiving an estimated bill from my previous provider.
I don't understand why this company has so many rave reviews. I was lured to join this company for a whole year and the price has been kept on rising. I needed to pay on average $200 per month for a 2 bedroom unit (located in Sydney) without air conditioner. In the end, I decided to switch to Origin starting from 2 months back. And the electricity bill turned out only to be around $100 per month even I have used a newly installed air-conditioner. I am highly skeptical about the positive reviews in this website.
They offer to upgrade your meter for free then when you ask for more info. They cancel the upgrade and then ask for $150 to now do it. Rip off!!! You also cannot ring anyone, email only, which can go unanswered for hours.
RECORD INCREASE ON SUPPLY CHARGE now over $2.00 a day!!
You have increased your daily access from 85 cents to new heights, OVER $2.00 per day !!!!
You are trying every possible way to get more money out of us, fair or unfair, this time by increasing the daily supply charge to new heights. Looking at other electricity retailers, you hit the number one spot by being the most expensive .
Confusing power bills, they keep changing and you can't check the meter numbers as every month they're reset back to zero.
Energy Pass??? What Energy Pass !!!
Wholesale Electricity??? My ....!!!
This company had so much potential, then they became greedy.
Time to start shopping around again!
So Disappointed So angry
Been nothing but a nightmare !
so angry and disappointed, what a lot of time to waste, just trying to sort out our power bills ! unheard of !
first took near six months to get the meter on, while they guessed what our bill would be, then we get a meter, do not have Live access, just message saying something went wrong ! no kidding, then had a few hundred extra added to a bill, from no mans land ?? and three months later, getting bills, for the last three months, another estimate, because they Still haven't sorted it !! wt ! have taken scree...
so called wholesale electricity prices at retail rates
I have just compared electricity rates and now have moved from Mojo for the fact the current plan I have selected is 2 cents cheaper/kw with discounts than Mojo and when you factor in the subscription fee which is around $30/month the difference in meter rental cost was around $15 extra so I also saved $15 on this. monthly payement are useless as there estimate can be way out. no other incentives are offered.
surprises me they call it "wholesale rates"
Terrible customer service
1. It is almost impossible to speak to MOJO on the phone they only want you to email them when you have questions, this takes time from both sides to sort out the issues. When I asked them on 2 occasions to call me, they emailed me back again and again. This is not good enough.
2. their bills are difficult to understand and they use an "monthly estimate" to calculate your usage...so invariably never a true refection of the same.
3. after the latest change to my contract, and after doing the math, it is much the same as the local traditional ...
All the horror stories are TRUE
All these are true! We're sad to say that we've also been on the brunt end of Mojo's false promises. When the salesman came and knocked on our door (old school salesmanship included) they came with promises of massive savings. Little did we know that indeed we would be paying 2-3 times what our bill should be! And we're quite conservative! (Only using A/C when we're dying of heat, using LED lights and only when we need, etc).
Needless to say, we're furious. We're thinking of reporting these guys to the ACCC for investigation, it's like they'...re operating a scam operation. We knew these guys seemed too good to be true, I guess we should've gone with our gut instincts like we usually do. *sigh* oh well. Live and Learn tl;dr - STAY AWAY FROM MOJO. THEY GIVE YOU FALSE HOPES WITH ONE HAND AND TAKE YOUR MONEY WITH THE OTHER
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